Property Resources Group

I am rejecting this response because: No where in my lease does it state that my rent could be raised and where does 'market rate' come from? I have never seen a 75$ rent increase from year to year Please SHOW me where it says you are allowed to increase by that much while I'm still technically under contract If you can provide legal documentation stating where you are allowed to raise my rent while I'm technically under contract then I might concede this point If I am not under contract then the full 870$ will need to be reimbursed since I wasn't living there anyway It's your call, reimburse 75$ fpr the difference, or reimburse the full 870$ If I'm technically not under a lease agreent because I in no way agree to pay the increased amount and I don't think you can force me to do so.As for the $pet waste- I HAD ALREADY PICKED UP AND BAGGED THE WASTE All they did was throw the trash receptacle away that I put the bags in If they have no evidence otherwise to support their reasoning for it then they can reimburse me for it.I also tried returning the Ethernet cable as I still have it, it still works, and is still in the same condition that it was in when I lived there If they fail to accept it then they can pay the fee for it This complaint is going to stay active until they reimburse me for these amounts

I am rejecting this response because:
I have photo proof that signs were not hung in our entry wayIt has also come to my attention that other residents were towed without notification as wellThat is not acceptible. As far as going green, I understand that, but there should be a way for residents to review the condition of the apartment as wellSeeing as the despoit was paid prior to move in, it is difficult to refuse to sign a document with the only other option being to find a new place to live in short noticeIt is impossible to not feel conflicted between signing an unfair document versus being displaced from a home. I feel as though this particular apartment building is taking advantage of their residents, refusing to admit fault, especially in the area of no advertisement for their residents. Therefore, I do not accept this response

To whom this may concern: In no way would we ever want a resident to feel uncomfortable. Let us explain a few things to these renters. The resident’s first customer service issue stated they were not allowed to fill out a rental status sheet. Our company is going
“green” and uses a software where we conduct the moand out inspections on a tablet. This tablet has the same format if the dwelling has acceptable, or non-acceptable and items that may need attention to. It also has the capability to take pictures at the same time The resident does sign the inspection and a copy is uploaded into their file. The 2nd grievance of the customer is that no announcement about their car being towed. On Wednesday June 14th beginning at 2:PM our Leasing Professional began hanging “no parking” in all entrances of their apartment homes and in both entrances. Most residents moved their cars during this times so we know they did read the signs#of their signed Leases reads Rules and Regulations: Resident acknowledges that the rules and regulations are considered terms of the lease. Any breach of the rules and regulations is a violation of a material term in the lease. Management reserves the right to make modifications to the rules and regulations. #on their Rules and Regulations states Vehicles must be removed from the lot during snow cleanup, striping, etc. Any vehicles remaining on the lot are subject to immediate impoundment at the vehicle owner’s expense. Again we do not want the resident to feel uncomfortable but we need to abide by Fair Housing lawsSincerely, Management

Mr. ***s lease expired 3/31/and then went month to month with a full day written notice. Two full calendar months which is required to vacate at the end of the lease term. ( see attachment) Mr*** is aware that he is only bond to the $for
initial term of the lease and after that time period he was charged market rate which is $870.00 He was responsible for rent until 4-30-or until another renter moved into the unit and started paying rent. His written improper notice to move out was dated 2/16/2015. Resident needs to give a full day notice per signed lease agreement.$charge for pet clean up per the signed pet addendum. We do have pictures of the pet waste on deck that maintenance did have to clean up and remove. $charge was for the Ethernet cable which must be present in the unit at the time of move-out. See Mr***s signed service addendum.We will not be refunding the $which was requested.Sincerely,Management

We have credited these folks $to their ledger as of 2-14-2017, apologized numerous times and also said we would pay the difference of their electric bill I am not sure if the two parties in the apartment are corresponding? We have fixed the problem with help from an outside source I hope the residents can enjoy the rest of their winter without heat problems Sincerely,Management

*** ** *** *** Our original lease was created by our lawyer. If you have issues with it I suggest you should contact a lawyer. It is actually used for most of the state of North Dakota. You have attached copies of other signed documents to answer your complaint about fee for dog waste receptacle and Ethernet cord. We have visited with you via email and you promised to make payment in full, you have been sent copies of all documents pertinent to your apartment home, and still have made no attempts to clear to this matter up. You are being treated in accordance to Fair Housing Practices. We will not be dismissing charges due to the fact you do not understand your signed lease and addendums

Again, we do not want our residents to feel uncomfortable and will put all our efforts forward to ensure that they are informed of up coming projects. Sometimes its unfortunate if someone may have removed a sign posted in their entrance but when the majority have read the sign it seems odd. In the future we will send out mass emails to ensure that the resident is informed of striping, snow removal, etc. We as a management company understand that not all residents use the mail entrances on a regular basis or visit the mail box area. We have an answering service so at no time should a call not be answered. I do know this person did speak with the management office. Its not something we like to do but handicap striping is something we take seriously and needs to be done.Sincerely,Management

I am rejecting this response because:
The first time the heat gun was used our bedroom was registered at 56 degrees. I do not agree with the fact that it was 65 degrees in our apartment as my fingers were freezing and I am a true Minnesotan and would be wearing shorts at 65 degrees. Therefore, this is a lie. My fiancé was home at the time. If our apartment was at 65 degrees we would not have needed space heaters to keep us from freezing for days on end. Also, I grew up with baseboard heating and when ours made noise my father would bleed the air out of the system as it is NOT normal for it to have air in the lines since the air in the system does NOT provide heat. The hot water does. Also, we have contacted your office several times and have gotten no where with it. Every time I get attitude and do not get what I am asking for. What I am asking for is $100 dollars back towards my rent PLUS the difference in my electricity bills. I pay for heat as part of my rent. Therefore, only providing me with the difference in my electricity bill is NOT reimbursing me for the heat I am not receiving that is PART of my rent.

I am rejecting this response because:
No where in my lease does it state that my rent could be raised and where does 'market rate' come from?  I have never seen a 75$ rent increase from year to year.  Please SHOW me where it says you are allowed to increase by that much while I'm still technically under contract.  If you can provide legal documentation stating where you are allowed to raise my rent while I'm technically under contract then I might concede this point.  If I am not under contract then the full 870$ will need to be reimbursed since I wasn't living there anyway.  It's your call, reimburse 75$ fpr the difference, or reimburse the full 870$ If I'm technically not under a lease agreent because I in no way agree to pay the increased amount and I don't think you can force me to do so.As for the $50 pet waste- I HAD ALREADY PICKED UP AND BAGGED THE WASTE.  All they did was throw the trash receptacle away that I put the bags in.  If they have no evidence otherwise to support their reasoning for it then they can reimburse me for it.I also tried returning the Ethernet cable as I still have it, it still works, and is still in the same condition that it was in when I lived there.  If they fail to accept it then they can pay the fee for it.  This complaint is going to stay active until they reimburse me for these amounts.