Property Specialists

Initial Business Response / [redacted] (1000, 8, 2014/09/26) */ Contact Name and Title: [redacted] , Property Manager Case # XXXXXXXX On Friday, June 27, at 4:pm I received a voicemail from homeowner's husband stating that the gutters need to be cleaned at his neighborsI transferred call to customer service to place a work order on June 30, Call log and work order attached On Saturday, June 28, at 2:pm I received an email from homeowner's husband detailing his issueI responded on June 30, stating I would forward the email to the BoardThe Board President spoke with homeowner regarding issuesEmails are attached On Friday, August 15, I received a voice mail at 10:am from a withheld numberThe message was from a homeowner from her association providing only her first name and yelling that there was a chair and broken glass in a parking spotThen homeowner emailed through the management's website at 10:amShe stated that "First of all - that the manager NEVER ANSWERS HER PHONE OR RETURNS HER CALLS!! - VERY POOR SERVICE! There is a chair that has been sitting in the visitor parking area, along with a big pile of broken glassPlease have somebody come remove it from the premises and clean the glass! We have children and pets; it's extremely unsightly and dangerous! Thank you." The email was forwarded to me at 11:amI emailed her back at 12:pm stating "Good morning, customer service has received your request and has placed a work orderI have checked my call log and I have not received any calls from you except for am this morningYou did not leave a phone number for me to call you backPlease advise on when you had tried to reach me and the issues that were not addressedI am happy to assist you any way I can." Homeowner never emailed me backShe emailed again through the management's website at 8:pm stating "Received an e-mail from the manager claiming that she only received the call from me at 10:this morningWe've called numerous times for different reasons, leaving a call-back number, and have had no responseWhen I got back from errands, the chair had been placed in the nearby dumpster, but the pile of broken glass was still there...WHY? When you do your walkabouts, you let us know ASAP when we need to take care of something, but you can let debris block our visitor parking and leave it, as disgusting as it looked, for who knows how long! I've had (two) hip replacements and have severe arthritis, yet because of your ineptitude and maladroitness, I went out and swept up the glass so our children, animals, and visitors would be safe(I charge $per hrminimum for labor - please sent me a refund check from our association dues to cover the cost.) Thank you for your prompt attention to the matter." Homeowner never left a phone number to reach herI left a message for homeowner's husband at his work number regarding email receivedThis is the only number on fileI never received another email regarding this issue or a call from homeowners regarding this issueEach manager keeps a detailed log of any missed callsEmails and work order are attached On Monday, September 8, at 4:pm I received a voicemail from homeowner's husband stating that the gutters are fine, but there is rotting wood that needs to be replacedI was out on property so I did not receive the call until after 10:am on September 9, I had not had a chance to respond to call prior to receiving email referenced below On Tuesday, September 9, homeowner emailed through the management website at 11:am stating "wood under gutter is rotting from water damage - needs to be repairedAlso, spoke to the construction manager and guy doing fences this morning - they came by to check on the gutters - again, if the manger would call (homeowner's husband) back - we would know what's going on!" I received the email at 11:am and forwarded it to customer service to place a work order at 11:amI called homeowner's husband to advise him and left a messageEmail and work order are attached We are the managing agent hired by the associationMaintenance responsibilities are determined by the association's governing documents and through the Board's direction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below He has not returned her calls-txts Regards, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/08/04) */ Contact Name and Title: Cathy ***, CEO & Preside Contact Phone: [redacted] Contact Email: c***@psimanagement.net Accounts Receivable has not received any calls from this HomeOwnerProperty Managers have explained several times over the phone to HomeOwnerPayment Plan was drafted by Association Attorney who was present for the Hearing with the HO and Board of Directors 4-13-Even before the Hearing and $deductible was added to HO account they were delinquent with their monthly assessmentsThey receive a monthly statement because they have an open balance on their accountThey have not been charged a Late Fee for the posting of the $payment, it was for a monthly assessment being lateThe Board also had a Cease & Desist Letter from Association Attorney sent to HO regarding Facebook Postings that were Both and ActionableWe can supply documentation from Board of Directors and Association AttorneyLastly, Statements are dated "Due" the day they are mailed, as monthly assessment payment is already Past Due

5/4=called business, spoke w/ ***He said he's ready to return $when the customer calls him to set up a time and place for the refundWould like customer to sign a receipt for the $$(3:50)

[A default letter is provided here which indicates your acceptance of the business's response
If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I called and left a voice message on the cell phone of *** *** at 4:on 5/4/waiting for a return call. As long as he sets up a date, time and place to meet, and shows up as agreed I accept the business's response to resolve the complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
He has not returned her calls-txts.
Regards,
[redacted]

5/4=called business, spoke w/ [redacted]. He said he's ready to return $509 when the customer calls him to set up a time and place for the refund. Would like customer to sign a receipt for the $$. (3:50)