Prophase Lab, Incorporated

In response to the above referenced complaint, provided below is a timeline of the events.-January 23, received and responded to consumer's request for refund, via e-mail-January 25, received response from consumer, via e-mail-February 13, consumer e-mailed inquiring about refund,
provided policy from our website.-February 17, issued a refund check to the consumer for her purchase of our productAttached have provided;O (A) Screen shot from our website, where we offer a money back guarantee, please note on thispage we clearly state to allow 4-weeks for processing of refund checks.O (B) Copy of the e-mail correspondenceO (C) Copy of the refund checkThis entire transaction was well within our stated time period for processing consumer refund checksAdditionally as a courtesy to our consumers when we send a refund check we also send a sample ofanother one of our products to the consumer.If there is any additional information required to resolve this matter may be reached at *** ext *** or via email at *** ***Thank you in advance for your prompt attention to this matterSusan CController

From: Revdex.com of Metro Washington DCDate: Mon, Mar 20, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Sun, Mar 19, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Forgive me, I have received my refund from, COLD EEZE. Again thank you so much for your help, you are the best!!!!, at what you do