To whom it may concern,We have made several attempts to rectify this situation with Mr [redacted] As to his claims: We do not charge time and materiel, we charge by the job as a whole, therefor we receive payment when the actual pluming is complete He was charged when we completed the plumbing work Because of our strict 100% customer satisfaction guaranties, we stand for inspections regardless of time frame The plumbing did fail the first inspection due to poor plumbing That plumber was let go due to his poor work quality We immediately had a master plumber come out and re do all the work without charging anything extra for additional materials It then failed again due to a joint fracture caused by his contractors moving and leaning against the fittings We came out the same day and rectified the issue, which then passed inspection We were unable to pull a plumbing permit due to several other violations on his property from his contractors (only out of were plumbing issues.) We offered to refund $(the cost of the permit)Mr [redacted] refused our offer and insists on a full refund even though we have completed the job.I truly hope to resolve this matter as soon as possible
To whom it may concern,We have made several attempts to rectify this situation with Mr [redacted] As to his claims: We do not charge time and materiel, we charge by the job as a whole, therefor we receive payment when the actual pluming is complete He was charged when we completed the plumbing work Because of our strict 100% customer satisfaction guaranties, we stand for inspections regardless of time frame The plumbing did fail the first inspection due to poor plumbing That plumber was let go due to his poor work quality We immediately had a master plumber come out and re do all the work without charging anything extra for additional materials It then failed again due to a joint fracture caused by his contractors moving and leaning against the fittings We came out the same day and rectified the issue, which then passed inspection We were unable to pull a plumbing permit due to several other violations on his property from his contractors (only out of were plumbing issues.) We offered to refund $(the cost of the permit)Mr [redacted] refused our offer and insists on a full refund even though we have completed the job.I truly hope to resolve this matter as soon as possible