Complaint: ***I am rejecting this response because:The business has yet to take any responsibility for their mistakes, which have led to us losing almost two months of marketing timeWe are now working to show the property ourselves all while receiving threats to sueThe response contains intimidation tactics to stop us from voicing our complant. Sincerely,*** ***
Complaint: [redacted]I am rejecting this response because:The response does not address the misinformation we were given in July, nor does it address the inconsistencies in the number of sites we were told we would be listed on. This just focuses on the term "breaking the lease" which is not what the complaint was about. Sincerely,[redacted]
We are sorry to hear [redacted] is not happy due to her choosing to break her lease. I have never heard of "transferring my lease two months ahead of schedule", this would be considered breaking the lease by any property management standards. Our process when someone decides to break their...
lease is to advertise the property at market rates. We work for the owner of the property and charge market rates for rent each time we advertise a property for rent. Ex: [redacted] Rent Index: http://www.[redacted].com/research/q2-2015-local-market-report-[redacted]/ "The top movers and shakers for rentals were markets ... San Francisco led annual increases in rents for Q2, at 14.5 percent. Denver wasn’t far behind, with rent up 13 percent year-over-year. Rent in San Jose grew 12.5 percent in the past year while Portland rents were up 10.8 percent." To clarify, a 10.8% increase would increase the market rent of this particular property from $1595 to $1,767.26, the property is currently being advertised at $1695. Our applications are online 100% of the time, 24/7. We are confident this property will re-rent by the end of August, once rented [redacted] will no longer be responsible for the remaining portion of her lease. Thank you for your understanding. David
I think [redacted] ([redacted] boyfriend) and I have understood where some the miscommunication happened. We acquired a portfolio of properties, which in the process from the previous property management company, they had promised certain things prior to our involvement which did not happen, which is what [redacted] and I believe. We have the property advertised at an attractive price at $1595, which [redacted] and I discussed, which we both believe will get quite a bit of interest. We have also contacted all previous inquiries to notify them of the rent decrease, which we hope may generate additional interest. We are confident the property will rent soon, preferably by the end of the month. [redacted] and [redacted] bought a home a couple months premature to the lease expiration. We understand they prefer not to make two payments, one for a rent contract they signed, and another payment for their new home. Our team (not the previous property management company) has jumped through hoops to help [redacted] and [redacted] not have to make two payments, one for rent, and one for a house they bought. "The false claims, outright lies and abusive management practices" as [redacted] states is 100% false and is being reviewed by our attorney.
Complaint: ***I am rejecting this response because:The business has yet to take any responsibility for their mistakes, which have led to us losing almost two months of marketing timeWe are now working to show the property ourselves all while receiving threats to sueThe response contains intimidation tactics to stop us from voicing our complant. Sincerely,*** ***
Complaint: [redacted]I am rejecting this response because:The response does not address the misinformation we were given in July, nor does it address the inconsistencies in the number of sites we were told we would be listed on. This just focuses on the term "breaking the lease" which is not what the complaint was about. Sincerely,[redacted]
We are sorry to hear [redacted] is not happy due to her choosing to break her lease. I have never heard of "transferring my lease two months ahead of schedule", this would be considered breaking the lease by any property management standards. Our process when someone decides to break their...
lease is to advertise the property at market rates. We work for the owner of the property and charge market rates for rent each time we advertise a property for rent. Ex: [redacted] Rent Index: http://www.[redacted].com/research/q2-2015-local-market-report-[redacted]/ "The top movers and shakers for rentals were markets ... San Francisco led annual increases in rents for Q2, at 14.5 percent. Denver wasn’t far behind, with rent up 13 percent year-over-year. Rent in San Jose grew 12.5 percent in the past year while Portland rents were up 10.8 percent." To clarify, a 10.8% increase would increase the market rent of this particular property from $1595 to $1,767.26, the property is currently being advertised at $1695. Our applications are online 100% of the time, 24/7. We are confident this property will re-rent by the end of August, once rented [redacted] will no longer be responsible for the remaining portion of her lease. Thank you for your understanding. David
I think [redacted] ([redacted] boyfriend) and I have understood where some the miscommunication happened. We acquired a portfolio of properties, which in the process from the previous property management company, they had promised certain things prior to our involvement which did not happen, which is what [redacted] and I believe. We have the property advertised at an attractive price at $1595, which [redacted] and I discussed, which we both believe will get quite a bit of interest. We have also contacted all previous inquiries to notify them of the rent decrease, which we hope may generate additional interest. We are confident the property will rent soon, preferably by the end of the month. [redacted] and [redacted] bought a home a couple months premature to the lease expiration. We understand they prefer not to make two payments, one for a rent contract they signed, and another payment for their new home. Our team (not the previous property management company) has jumped through hoops to help [redacted] and [redacted] not have to make two payments, one for rent, and one for a house they bought. "The false claims, outright lies and abusive management practices" as [redacted] states is 100% false and is being reviewed by our attorney.