PropM

I don’t post negative reviews lightly, but my recent experience with Prop M Homes raises serious concerns about transparency and fairness. This review reflects my personal experience and is accurate to the best of my knowledge.

I toured a rental property managed by Prop M Homes on November 19, 2025. On November 24, I called Prop M twice: first to request an application and later to ask a follow-up question. During both conversations, I was told nothing indicating the property was unavailable, pending approval, or off the market.

Based on the information provided, I submitted my rental application and paid the application fee at 3:50 PM on November 24. Only 20 minutes later, at around 4:10 PM, Prop M Homes called to tell me the property had actually been approved for another applicant on November 21 (three days before I applied). I was told my application “should not have been accepted” and that my fee could be refunded or transferred to another listing.

After reviewing their available properties (which were not comparable or suitable) I called back to request the refund I had been offered minutes earlier. At that point, Prop M reversed its position and stated that the fee was “nonrefundable,” despite acknowledging that the application had been accepted in error and that the property had been unavailable the entire time.

In my opinion, this sequence of events reflects a lack of disclosure and misleading business practices. Renters rely on accurate, timely information when deciding where to apply and how to spend their money. Withholding the fact that the property was already taken, encouraging me to apply anyway, and then refusing to refund the fee after admitting their mistake is deeply concerning.

Based on my experience, I strongly recommend verifying the actual availability of any property with Prop M in writing before submitting an application or paying any fees.

Terrible experience from move in - with no cleaning or normal maintenance before starting my lease. Unresponsive to my initial list of property issues to address, including doors and windows unable to close or lock. The two major maintenance items that came up during my year-long lease were not addressed to the detriment of the property's value. Upon lease end - I chose not to renew because of the poor service and their request to raise the monthly rental fee - they proceeded to bill my security deposit for the items submitted throughout the year that weren't addressed and some of which they had me pay for/complete on my own dime.
Currently looking at court proceedings to recoup some of my Deposit.