Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Proscapes made promises from original plan that they couldn't keep as far as running gas lines to the outdoor chimney and fire pit. Contrary to what Proscapes claims we did have their suggested contract plumber come to job site. The company said it was unable to perform work based on safety concerns. Based on these evaluations we simply requested reduction of scope of work and continue with other hard scape work. In addition, when they finally did begin work the minimal framing they began was not consistent with what their original plans called for.Based on what we had experienced, the confidence level of Proscapes doing the job correctly, the owners attitude and the way we were treated we made decision to terminate business with them.Proscaped claims they they believe that this project was a financial burden to our family. Again this is untrue as we have hired another company to start from scratch to do this job correctly. Work begins in 2 weeks.We have yet to hear from Proscapes about refunding a portion of the $13k they have been paid.In addition we have contacted the Bond Company that represents Proscapes. We have provided documentation, photos and the new contract from the newly hired Landscape Company. They have mentioned that Proscapes has broken the law for collecting more than 10% deposit of the entire $40k contract. The Bond Company has told us that they have tried contacting Proscapes several times to try and get them to reimburse our family the money for work not performed. They are trying to keep this from going to mediation.As of this date we have yet to be offered reimbursement for work not done.
Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
We are writing with respect to the work performed by Proscapes by RHC (“RHC”) on our property located at [redacted].
We are writing to advise that our dispute with RHC has been resolved. Please feel free to contact us with any questions.
Regards,
[redacted]
Roman">
To
whom this may concern regarding complaint #
[redacted]
Proscapes signed a contract on April 2015 and
received a deposit for the project of $1,000.00. We began this project upon HOA
approval and scheduling on June 3rd 2015
Once project began at [redacted] residence
June 3, 2015. We collected the first installment after being on project a few
days as materials had been ordered and delivered work was in progress. Homeowner
had over 2 months with possession of our contract and design, to make any
changes or revisions with NO additional charges. Homeowner also had time to
hire their plumber to install gas lines for the landscape project where ever
they needed to get the gas stub from!! We mentioned that we have had clients in the
past stub gas from an existing locations for gas line at their discretion, and
mentioned this to the [redacted]. (That
is why
per our contract homeowner is to hire their own plumber for the gas line). It was specified in our contract and verbally
explained to the homeowners to hire their own plumber! One of our
walk trough’s we discussed different
options for the gas lines as (Y Moothart) was overwhelmed with the expense to
run the gas lines for her future fire pit and fireplace. We mentioned we could saw
cut / trench and to have the gas line ran from the main but homeowner did not want
additional fees to run the gas line. After this meeting they decided to cancel
out the fire pit and seating bench that was designed and was part of the
original contract. During this time 98% of demo was complete/ drainage started
/trenching for gas line and framing had begun. With this also being said they
wanted all hardscape to be installed 1-2’ to property line which meant of re
framing and moving all forms again. Because they were canceling the fire pit
and seat bench they wanted us to redo a full contract. We explained that we
will provide an addendum to the contract along with new payment plan to reflect
new design. We provided them the credit along the new
charges of additional hardscape needed and the change order fees for the
canceling of the items. We have in our contract that each change order has a fee
of $150.00 that goes towards admen work and labor.
The homeowner got extremely upset and told us
to get off the property that they are canceling the project. We have tried to
contact them via email and phone to try to discuss the project with them. We
have always been willing and able to complete the project we began. We have
never had this happen to us in all the years we have been in business to be
kicked off a project. The homeowner has not responded to us and has not given
us an opportunity to try to work this out. They have approached the Revdex.com and now
the bond that we have with our contractor’s license. The homeowners I believe
did not have the money to do their project and now I am the one paying for
this. I have a business to run and have tried to work with the [redacted] they
have not responded or given us an opportunity even though they are a breach of
contract..
We have NEVER abandoned the project like the
homeowner has said. We have tried to explain that we have purchased materials /
provided labor, (over 220 hours) and this is not including for the deliveries
of materials and Project managers time on the jobsite. We again are willing and
able to move forward with them to get their project complete. Up to this date I
still do not understand the reason for them to cancel. Which leads me to
believe it was a financial burden on the [redacted]!!
With that said Proscapes will make every
effort to resolve this matter amicably even though homeowners are in breach of
contract.
Conversations with [redacted]
6-25-2015
phone call
6-26-2015
Email
6-29-2015
Email
7-1-2015
Email
7-1-2015
Phone Call
7-17-2015
Emailed letter with options
8-5-2015
Phone call try to resolve left message
Thanks for your concern on this matter
Sincerely,
[redacted]
Proscapes By RhC Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Whom it may concern at the Revdex.com. In response to Proscapes (compaint [redacted] ) In response to Proscapes current rebuttal Our Family has asked numerous times for Proscapes to reimburse us for what the work not completed. It's that simple. They Have $13,000 of our money. They did very little work. Keep what is fair and reimburse us for what we are owed. Facts 1) There was no fallout with a previous contractor and have hired our previous contractor to complete the job that Proscapes could not perform. The only reason we went with Proscapes in the first place is because they supposedly had landscape experience. 2) Proscapes did walk away from the job when we denied giving them another 6,000 when the had completed very little work. They came to our house and picked up their tools and left a mess. 3) there is no breach in contract as Proscapes could not live up to their promises or plans. This will be proven by an arbitrator. We have letters from plumbers and other contractors documenting their plan was illegal,inadequate and unsafe. Proscapes is obviously upset because we terminated a large job for them and they don't want to do the right thing. Thank you [redacted]
Regards,
[redacted]
To Whom it may concern at
Revdex.com
We have tried to reach out numerous times to the homeowners to try to work
this out. The homeowner has not allowed us go back to the project and perform
the work that we had an agreement to do.
Homeowner is not satisfied with the options our company has provided. They
have now hired another company to come in to perform the work that we were
originally hired to do. They forgot to mention that the contractor that they
had hired before our company to do the 1st phase of their project was not asked
to complete the 2nd phase since they had a fall out with that landscape
contractor also.
We have always been willing and able to come in and complete our work that
they hired us to do. We have put out our hand to compromise with the client
several times with little to no response. We are here to provide help and guidance
to the homeowners to make sure things are completed correctly. We never walked away
from their project. We have never ever abandoned any projects in all the years
we have been in business! The clients are in BREACH of their contract and we
had no other choice but to leave it up to a judge to decide this situation as
they have been difficult to work with.
We take pride in our business and our name! This was not getting anywhere
and we needed someone to listen and provide the right guidance in this case!
Thank you for your time,
Proscapes By RhC Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Proscapes made promises from original plan that they couldn't keep as far as running gas lines to the outdoor chimney and fire pit. Contrary to what Proscapes claims we did have their suggested contract plumber come to job site. The company said it was unable to perform work based on safety concerns. Based on these evaluations we simply requested reduction of scope of work and continue with other hard scape work. In addition, when they finally did begin work the minimal framing they began was not consistent with what their original plans called for.Based on what we had experienced, the confidence level of Proscapes doing the job correctly, the owners attitude and the way we were treated we made decision to terminate business with them.Proscaped claims they they believe that this project was a financial burden to our family. Again this is untrue as we have hired another company to start from scratch to do this job correctly. Work begins in 2 weeks.We have yet to hear from Proscapes about refunding a portion of the $13k they have been paid.In addition we have contacted the Bond Company that represents Proscapes. We have provided documentation, photos and the new contract from the newly hired Landscape Company. They have mentioned that Proscapes has broken the law for collecting more than 10% deposit of the entire $40k contract. The Bond Company has told us that they have tried contacting Proscapes several times to try and get them to reimburse our family the money for work not performed. They are trying to keep this from going to mediation.As of this date we have yet to be offered reimbursement for work not done.
Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
We are writing with respect to the work performed by Proscapes by RHC (“RHC”) on our property located at [redacted].
We are writing to advise that our dispute with RHC has been resolved. Please feel free to contact us with any questions.
Regards,
[redacted]
Roman">
To
whom this may concern regarding complaint #
[redacted]
Proscapes signed a contract on April 2015 and
received a deposit for the project of $1,000.00. We began this project upon HOA
approval and scheduling on June 3rd 2015
Once project began at [redacted] residence
June 3, 2015. We collected the first installment after being on project a few
days as materials had been ordered and delivered work was in progress. Homeowner
had over 2 months with possession of our contract and design, to make any
changes or revisions with NO additional charges. Homeowner also had time to
hire their plumber to install gas lines for the landscape project where ever
they needed to get the gas stub from!! We mentioned that we have had clients in the
past stub gas from an existing locations for gas line at their discretion, and
mentioned this to the [redacted]. (That
is why
per our contract homeowner is to hire their own plumber for the gas line). It was specified in our contract and verbally
explained to the homeowners to hire their own plumber! One of our
walk trough’s we discussed different
options for the gas lines as (Y Moothart) was overwhelmed with the expense to
run the gas lines for her future fire pit and fireplace. We mentioned we could saw
cut / trench and to have the gas line ran from the main but homeowner did not want
additional fees to run the gas line. After this meeting they decided to cancel
out the fire pit and seating bench that was designed and was part of the
original contract. During this time 98% of demo was complete/ drainage started
/trenching for gas line and framing had begun. With this also being said they
wanted all hardscape to be installed 1-2’ to property line which meant of re
framing and moving all forms again. Because they were canceling the fire pit
and seat bench they wanted us to redo a full contract. We explained that we
will provide an addendum to the contract along with new payment plan to reflect
new design. We provided them the credit along the new
charges of additional hardscape needed and the change order fees for the
canceling of the items. We have in our contract that each change order has a fee
of $150.00 that goes towards admen work and labor.
The homeowner got extremely upset and told us
to get off the property that they are canceling the project. We have tried to
contact them via email and phone to try to discuss the project with them. We
have always been willing and able to complete the project we began. We have
never had this happen to us in all the years we have been in business to be
kicked off a project. The homeowner has not responded to us and has not given
us an opportunity to try to work this out. They have approached the Revdex.com and now
the bond that we have with our contractor’s license. The homeowners I believe
did not have the money to do their project and now I am the one paying for
this. I have a business to run and have tried to work with the [redacted] they
have not responded or given us an opportunity even though they are a breach of
contract..
We have NEVER abandoned the project like the
homeowner has said. We have tried to explain that we have purchased materials /
provided labor, (over 220 hours) and this is not including for the deliveries
of materials and Project managers time on the jobsite. We again are willing and
able to move forward with them to get their project complete. Up to this date I
still do not understand the reason for them to cancel. Which leads me to
believe it was a financial burden on the [redacted]!!
With that said Proscapes will make every
effort to resolve this matter amicably even though homeowners are in breach of
contract.
Conversations with [redacted]
6-25-2015
phone call
6-26-2015
Email
6-29-2015
Email
7-1-2015
Email
7-1-2015
Phone Call
7-17-2015
Emailed letter with options
8-5-2015
Phone call try to resolve left message
Thanks for your concern on this matter
Sincerely,
[redacted]
Proscapes By RhC Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.To Whom it may concern at the Revdex.com. In response to Proscapes (compaint [redacted] ) In response to Proscapes current rebuttal Our Family has asked numerous times for Proscapes to reimburse us for what the work not completed. It's that simple. They Have $13,000 of our money. They did very little work. Keep what is fair and reimburse us for what we are owed. Facts 1) There was no fallout with a previous contractor and have hired our previous contractor to complete the job that Proscapes could not perform. The only reason we went with Proscapes in the first place is because they supposedly had landscape experience. 2) Proscapes did walk away from the job when we denied giving them another 6,000 when the had completed very little work. They came to our house and picked up their tools and left a mess. 3) there is no breach in contract as Proscapes could not live up to their promises or plans. This will be proven by an arbitrator. We have letters from plumbers and other contractors documenting their plan was illegal,inadequate and unsafe. Proscapes is obviously upset because we terminated a large job for them and they don't want to do the right thing. Thank you [redacted]
Regards,
[redacted]
To Whom it may concern at
Revdex.com
We have tried to reach out numerous times to the homeowners to try to work
this out. The homeowner has not allowed us go back to the project and perform
the work that we had an agreement to do.
Homeowner is not satisfied with the options our company has provided. They
have now hired another company to come in to perform the work that we were
originally hired to do. They forgot to mention that the contractor that they
had hired before our company to do the 1st phase of their project was not asked
to complete the 2nd phase since they had a fall out with that landscape
contractor also.
We have always been willing and able to come in and complete our work that
they hired us to do. We have put out our hand to compromise with the client
several times with little to no response. We are here to provide help and guidance
to the homeowners to make sure things are completed correctly. We never walked away
from their project. We have never ever abandoned any projects in all the years
we have been in business! The clients are in BREACH of their contract and we
had no other choice but to leave it up to a judge to decide this situation as
they have been difficult to work with.
We take pride in our business and our name! This was not getting anywhere
and we needed someone to listen and provide the right guidance in this case!
Thank you for your time,
Proscapes By RhC Inc