Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedWe are writing with respect to the work performed by Proscapes by RHC (“RHC”) on our property located at [redacted] We are writing to advise that our dispute with RHC has been resolvedPlease feel free to contact us with any questions Regards, [redacted]
Roman"> To whom this may concern regarding complaint # [redacted] Proscapes signed a contract on April and received a deposit for the project of $1,We began this project upon HOA approval and scheduling on June 3rd Once project began at [redacted] residence June 3, We collected the first installment after being on project a few days as materials had been ordered and delivered work was in progressHomeowner had over months with possession of our contract and design, to make any changes or revisions with NO additional chargesHomeowner also had time to hire their plumber to install gas lines for the landscape project where ever they needed to get the gas stub from!! We mentioned that we have had clients in the past stub gas from an existing locations for gas line at their discretion, and mentioned this to the [redacted] (That is why per our contract homeowner is to hire their own plumber for the gas line)It was specified in our contract and verbally explained to the homeowners to hire their own plumber! One of our walk trough’s we discussed different options for the gas lines as (Y Moothart) was overwhelmed with the expense to run the gas lines for her future fire pit and fireplaceWe mentioned we could saw cut / trench and to have the gas line ran from the main but homeowner did not want additional fees to run the gas lineAfter this meeting they decided to cancel out the fire pit and seating bench that was designed and was part of the original contractDuring this time 98% of demo was complete/ drainage started /trenching for gas line and framing had begunWith this also being said they wanted all hardscape to be installed 1-2’ to property line which meant of re framing and moving all forms againBecause they were canceling the fire pit and seat bench they wanted us to redo a full contractWe explained that we will provide an addendum to the contract along with new payment plan to reflect new designWe provided them the credit along the new charges of additional hardscape needed and the change order fees for the canceling of the itemsWe have in our contract that each change order has a fee of $that goes towards admen work and labor The homeowner got extremely upset and told us to get off the property that they are canceling the projectWe have tried to contact them via email and phone to try to discuss the project with themWe have always been willing and able to complete the project we beganWe have never had this happen to us in all the years we have been in business to be kicked off a projectThe homeowner has not responded to us and has not given us an opportunity to try to work this outThey have approached the Revdex.com and now the bond that we have with our contractor’s licenseThe homeowners I believe did not have the money to do their project and now I am the one paying for thisI have a business to run and have tried to work with the [redacted] they have not responded or given us an opportunity even though they are a breach of contract We have NEVER abandoned the project like the homeowner has saidWe have tried to explain that we have purchased materials / provided labor, (over hours) and this is not including for the deliveries of materials and Project managers time on the jobsiteWe again are willing and able to move forward with them to get their project completeUp to this date I still do not understand the reason for them to cancelWhich leads me to believe it was a financial burden on the [redacted] !! With that said Proscapes will make every effort to resolve this matter amicably even though homeowners are in breach of contractConversations with [redacted] 6-25- phone call 6-26- Email 6-29- Email 7-1- Email 7-1- Phone Call 7-17- Emailed letter with options 8-5- Phone call try to resolve left message Thanks for your concern on this matter Sincerely, [redacted] Proscapes By RhC Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedWe are writing with respect to the work performed by Proscapes by RHC (“RHC”) on our property located at [redacted] We are writing to advise that our dispute with RHC has been resolvedPlease feel free to contact us with any questions Regards, [redacted]
Roman"> To whom this may concern regarding complaint # [redacted] Proscapes signed a contract on April and received a deposit for the project of $1,We began this project upon HOA approval and scheduling on June 3rd Once project began at [redacted] residence June 3, We collected the first installment after being on project a few days as materials had been ordered and delivered work was in progressHomeowner had over months with possession of our contract and design, to make any changes or revisions with NO additional chargesHomeowner also had time to hire their plumber to install gas lines for the landscape project where ever they needed to get the gas stub from!! We mentioned that we have had clients in the past stub gas from an existing locations for gas line at their discretion, and mentioned this to the [redacted] (That is why per our contract homeowner is to hire their own plumber for the gas line)It was specified in our contract and verbally explained to the homeowners to hire their own plumber! One of our walk trough’s we discussed different options for the gas lines as (Y Moothart) was overwhelmed with the expense to run the gas lines for her future fire pit and fireplaceWe mentioned we could saw cut / trench and to have the gas line ran from the main but homeowner did not want additional fees to run the gas lineAfter this meeting they decided to cancel out the fire pit and seating bench that was designed and was part of the original contractDuring this time 98% of demo was complete/ drainage started /trenching for gas line and framing had begunWith this also being said they wanted all hardscape to be installed 1-2’ to property line which meant of re framing and moving all forms againBecause they were canceling the fire pit and seat bench they wanted us to redo a full contractWe explained that we will provide an addendum to the contract along with new payment plan to reflect new designWe provided them the credit along the new charges of additional hardscape needed and the change order fees for the canceling of the itemsWe have in our contract that each change order has a fee of $that goes towards admen work and labor The homeowner got extremely upset and told us to get off the property that they are canceling the projectWe have tried to contact them via email and phone to try to discuss the project with themWe have always been willing and able to complete the project we beganWe have never had this happen to us in all the years we have been in business to be kicked off a projectThe homeowner has not responded to us and has not given us an opportunity to try to work this outThey have approached the Revdex.com and now the bond that we have with our contractor’s licenseThe homeowners I believe did not have the money to do their project and now I am the one paying for thisI have a business to run and have tried to work with the [redacted] they have not responded or given us an opportunity even though they are a breach of contract We have NEVER abandoned the project like the homeowner has saidWe have tried to explain that we have purchased materials / provided labor, (over hours) and this is not including for the deliveries of materials and Project managers time on the jobsiteWe again are willing and able to move forward with them to get their project completeUp to this date I still do not understand the reason for them to cancelWhich leads me to believe it was a financial burden on the [redacted] !! With that said Proscapes will make every effort to resolve this matter amicably even though homeowners are in breach of contractConversations with [redacted] 6-25- phone call 6-26- Email 6-29- Email 7-1- Email 7-1- Phone Call 7-17- Emailed letter with options 8-5- Phone call try to resolve left message Thanks for your concern on this matter Sincerely, [redacted] Proscapes By RhC Inc