Proscapes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] please keep this on your site so other customers may see how they handle there business .we will let others know.I believe everyone is intilted to make mistakes but how they Handel them is another thing.my Husband and I have went through this exact thing in our business and we did the right thing for our customer and our business .its not always about what we make its what is fair.there was defiance from the start.that really shows your character .we would like to thank the Revdex.com for trying to mediate this issue.we know the laws are different in your stateHave a good Day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Vera My husband and I have owned our business for over years and we take pride in our business dealings with our customers and in Pennsylvania we stick to what is right.if we advise a price for an item weather it's a miss print or not we stand by our advertised priceWe allow the customer to have up to one at that advertised pice and the others would be the correct price and have let the customer purchase additional ones if they were adamant about the product..this is part of being in business, taking care of your customers.I except that it was a honest mistake but if you want to stay in good graces with your customers you sometimes have to bite bullet and do it in a nice way not to upset the person that feeds you.and believe me I am not trying to tell you how to run your business but as a business person myself, try to be a little more understanding and polite

On March 20th, we issued a credit to [redacted] in the amount of $for the return of a bed skirtIn the interest of customer service, .we refunded the total amount before we knew that she even contacted your officeShe was not charged a 15% restocking feeWe appreciate your time If you need further information, please feel free to contact me at [redacted] Sincerely, [redacted] Owner Country Village Shoppe [redacted] ** [redacted]

Customer is correct, we made an error is stating "set of 2" However, the total width of the item clearly stated 72" We will make her complete, as we indicated to her in our phone conversation The curtain must be returned to us within daysWe appreciate the opportunity to address this issue [redacted] OwnerCountry Village ShoppeMall DrAppleton, WI 54913920-380-1790www.countryvillageshoppe.com

The customer is correct, there was an honest mistake made in labeling the pictures of two valances sold in an advertisement in Country Sampler MagazineWe make every effort to try to make sure that
things are done correctly so that our customers are not disappointedUnfortunately, no matter what/how we explained this to Ms ***, she was not accepting anything other than the substantially reduced price for a more expensive valanceAs much as we would like to give our customers everything they ask for, we cannot sell this valance below costWe have explained this to many other customers who called and they understood that it was an honest mistake (and not meant to deceive anyone) - and purchased from usIt would not be fair to our other customers, if we make exceptions to those who are rude and trying to capitalize on an innocent errorWe stand behind our decision and are sorry that an error was madeI just wanted to add to our previous response that we have a written response on our website in the event that pricing errors occur (which is very rare). Here is what is stated online and I have also included a link to our site as well:
www.countryvillageshoppe.com
WEBSITE / CATALOG PRICING ERRORS: All prices on this web site are subject to change without noticeWhile we make every effort to provide you the most accurate up-to-date information, occasionally one or more items on our web site may be mis-pricedIn the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Country Village Shoppe shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will notify you of the price errorYou will, of course, have an opportunity to purchase the item at the correct price if you so wish, or cancel that portion of your order.Sandra Diedrick
OwnerCountry Village ShoppeMall DrAppleton, WI 54913920-380-1790www.countryvillageshoppe.com

Customer wants a full refund of original order, plus shipping back to us. On September 21, 2015, we agreed to this. Customer must use a flat rate envelope to return
Valance MUST be received no later than October 10th, in the same packaging that we originally sent to her. We have given the customer over five weeks to return this itemWe apologize for the inconvenience*** ***
Owner
Country Village ShoppeMall DrAppleton, WI 54913920-380-1790www.countryvillageshoppe.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Per the phone conversation the business owner was not willing to refund the complete amount of the order including return shipping, this was the business's error or false advertising not any fault of the customer. I should receive from them the complete refund including shipping and the cost to ship the item back or the second panel as advertised. Total refund should be $27.90 or $22.90 and the business provides a prepaid shipping label. The item dimensions were for one panel were listed as 72 x 14 it was advertised that 2 panels would be provided Set of 2. The time frame of 30 days is not acceptable due to it may take more time to resolve this issue again this is the business's error not the customer.
Regards,
[redacted]

Customer claims that through their investigation, we are dealing with a company that is being investigated by the U.S. Trade Commission and that they are not allowed to sell this product. The company that I purchased these valances from are not under any type of investigation.
We apologize for the inconvenience caused this customer.  We reserve the right to refuse any orders do to honest mistakes.
[redacted]
Owner
Country Village Shoppe
144 Mall DrAppleton, WI  54913920-380-1790www.countryvillageshoppe.com

Customer is correct, we made an error is stating "set of 2".  However, the total width of the item clearly stated 72".  That is what she received.
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We will make her complete, as we indicated to her in our phone conversation.  The curtain must be returned to us within 30 days.
We appreciate the opportunity to address this issue.
[redacted]
OwnerCountry Village Shoppe144 Mall DrAppleton, WI  54913920-380-1790www.countryvillageshoppe.com

On March 20th, we issued a credit to [redacted] in the amount of $54.95 for the return of a bed skirt. In the interest of customer service, .we refunded the total...

amount before we knew that she even contacted your office. She was not charged a 15% restocking fee.
We appreciate your time.  If you need further information, please feel free to contact me at [redacted] 
Sincerely,
[redacted]
Owner
Country Village Shoppe[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] please keep this on your site so other customers may see how they handle there business .we will let others know.I believe everyone is intilted to make mistakes but how they Handel them is another thing.my Husband and I have went through this exact thing in our business and we did the right thing for our customer and our business .its not always about what we make its what is fair.there was defiance from the start.that really shows your character .we would like to thank the Revdex.com for trying to mediate this issue.we know the laws are different in your state. Have a good Day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Vera   My husband and I have owned our business for over 25 years and we take pride in our business dealings with our customers and in Pennsylvania we stick to what is right.if we advise a price for an item weather it's a miss print or not we stand by our advertised price. We allow the customer to have up to one at that advertised pice and the others would be the correct price and have let the customer purchase additional ones if they were adamant about the product..this is part of being in business, taking care of your customers.I except that it was a honest mistake but if you want to stay in good graces with your customers you sometimes have to bite bullet and do it in a nice way not to upset the person that feeds you.and believe me I am not trying to tell you how to run your business but as a business person myself, try to be a little more understanding and polite .