Recently had Christmas Lights installed by JAKE [redacted] of Proserve NetworksDo not use this company for light installation as he is not a professionalBest way to describe JAKE [redacted] - [redacted] He is not Revdex.com accredited even though the business cards he hands out has Revdex.com on them
Jake *** of ProServe Network, LLC, a general contractor, is a contractor you want to avoid He asks for full payment for jobs before performing any work I paid him 2/up front, and he did 1/of the work and refused to answer any of my calls after that day I paid him almost 4K Comsumer beware!! He seems like a really nice guy, but he's a con man!!
Recently had Christmas Lights installed by JAKE [redacted] of Proserve Networks. Do not use this company for light installation as he is not a professional. Best way to describe JAKE [redacted] - [redacted]
He is not Revdex.com accredited even though the business cards he hands out has Revdex.com on them..
I am writing in response to Mr. [redacted] Revdex.com complaint LETTER-SPACING: 0.2pt'>#[redacted] and I would like to address his issue as well as clarify a few things. Pillar Marketing LLC serves as the sales division for USA Pole Barns and handles all sales calls that come into their office. From our initial conversations, as with all of our customers, we have gone to great lengths to communicate clearly and to address all of this customers concerns and issues. I have emails from this customer thanking me for answering all of his questions and commenting on how well the truck driver did when he delivered his building package on 1/19/2016.
I have an email on 1/19 stating. “ Building delivered! Wow! The driver did a great job. Kept the communication open and did a great job! Is there someone that I can send and email to tell them of his good work?” In response to that email I responded by saying thank you and asking the customer to look through the package over the next couple of days to make sure that there is not any damage, shortage or other issues. I asked him to let me know if there was so that I could get it replaced and not delay the construction of his project. He replied on 1/20/16 that there was no visible damage and it looked like it was all there. I advised him that if anything changed to let me know.
On 1/25/2016 the customer emailed me and asked me if we had a schematic of the gable to eave soffit detail. We do not provide a detail of the gable to eave soffit detail because there are several ways that it can be done. It is a personal preference, and it is done differently in various parts of the country. All of our packages are figured with enough material to do it in any of these ways. In an effort to help this customer I emailed him a photo of my own personal building on 1/25/16 and in the email I stated the following, “Here is a photo of my building and how we did mine. If you want a “birdbox” look on the gable ends you will just have to frame it up. You should have enough fascia to do it this way. If you happen to run short, let me know and I will get you the extra needed to finish it. We figure extra so either way you do it you should be fine”.
He said thanks and asked me another question regarding the proper placement direction of the laminated columns and how they should be set, and other questions regarding the concrete in the holes. I answered all of these to his satisfaction.
My personal building is not a USA Building. It was built 5 years prior to me working with them, and the trim details on my building were not standard. My building is also and 8/12 pitch roof and his is a 4/12 pitch. They are not going to look exactly the same, but I sent the photo as a way to give him a visual idea on how to frame that corner, and was not intended to be the only way to do this. I sent it as a way to help the customer because he did not know how to frame it.
I received a text message to my personal cell phone on 2/19/16 with a photo of the building framed up. He told me he was waiting on the construction inspection and asked me some questions regarding what certain metal screws were used for, and where to use the caulking, which I answered to his satisfaction. On 2/22/16 I received another text that the inspection was passed. He said he was short some lap screws, that were apparently not shipped, and so we overnighted him new ones so that we did not delay his project.
On 2/26/2016, I received a text on my personal cell showing a photo of his building and of the photo of my building I sent on 1/25/16. He followed the text with a phone call and I explained how to finish and cap off the exposed wood area shown in his photo. I called USA offices and they indicated that there should be plenty of green trim to finish that building there, but if he need more to let them know and they would ship it out. After my reply, the customer said that we sent the wrong F&J Soffit trim. That it should have been green like mine. I told him that my building was not standard and not a USA building. At this point, I also sent him photos of several other buildings done differently and we suggested ways to correct it. We even offered to send him green F&J trim at no cost to him.
I expressed via email on 3/1/2016 that it has been standard operating procedure since the very inception of USA’s business over ten years ago to have the f&j channel (overhang trim) match the siding color, regardless of the requested trim color. This was not a mistake, nor have we ever had any negative feedback in doing it this way (aside from this customers). We always supply enough soffit, j channel, and fascia for the builder to make the transition in a manner he sees fit. Not to mention the touch up paint we send, which is exact color matching paint from the same factory the steel is painted in, with the same warranty.
Even after the offer to send new trim at our expense the customer then insisted that we needed to pay him or send a crew to take the siding off and replace the trim.
If the trim was truly the wrong color, then why did the customer not notify us in all off the previous communications? Especially after our emails on 1/25 regarding the soffit detail and my photo. I asked him to check the load on 1/19 as well for damages, shortages or other issues. Secondly, if it was the wrong color why did the customer install it and then now is insisting for us to pay for it to be changed because he doesn’t like it?
Again, we have gone above and beyond to communicate with this customer throughout the entire quoting, sales, delivery and construction process. When this issue came up we promptly offered several solutions which he rejected. As I said, earlier we even offered to send the customer a different color F&J trim at our expense even though our standard procedure is to make the F&J the same as the siding color.
We are still willing to do this to try to satisfy the customer. However, the customer installed the trim which he states is the wrong color, not Pillar or USA. If there was an issue with this he should have contacted us immediately, as I expressed in emails, so that we could have sent him his color choice prior to installing the trim. We will send the trim out tomorrow if he request us to do so.
Thank you for the opportunity to clarify this.
Greg [redacted]
Pillar Marketing LLC.
Recently had Christmas Lights installed by JAKE [redacted] of Proserve NetworksDo not use this company for light installation as he is not a professionalBest way to describe JAKE [redacted] - [redacted] He is not Revdex.com accredited even though the business cards he hands out has Revdex.com on them
Jake *** of ProServe Network, LLC, a general contractor, is a contractor you want to avoid He asks for full payment for jobs before performing any work I paid him 2/up front, and he did 1/of the work and refused to answer any of my calls after that day I paid him almost 4K Comsumer beware!! He seems like a really nice guy, but he's a con man!!
Recently had Christmas Lights installed by JAKE [redacted] of Proserve Networks. Do not use this company for light installation as he is not a professional. Best way to describe JAKE [redacted] - [redacted]
He is not Revdex.com accredited even though the business cards he hands out has Revdex.com on them..
I am writing in response to Mr. [redacted] Revdex.com complaint LETTER-SPACING: 0.2pt'>#[redacted] and I would like to address his issue as well as clarify a few things. Pillar Marketing LLC serves as the sales division for USA Pole Barns and handles all sales calls that come into their office. From our initial conversations, as with all of our customers, we have gone to great lengths to communicate clearly and to address all of this customers concerns and issues. I have emails from this customer thanking me for answering all of his questions and commenting on how well the truck driver did when he delivered his building package on 1/19/2016.
I have an email on 1/19 stating. “ Building delivered! Wow! The driver did a great job. Kept the communication open and did a great job! Is there someone that I can send and email to tell them of his good work?” In response to that email I responded by saying thank you and asking the customer to look through the package over the next couple of days to make sure that there is not any damage, shortage or other issues. I asked him to let me know if there was so that I could get it replaced and not delay the construction of his project. He replied on 1/20/16 that there was no visible damage and it looked like it was all there. I advised him that if anything changed to let me know.
On 1/25/2016 the customer emailed me and asked me if we had a schematic of the gable to eave soffit detail. We do not provide a detail of the gable to eave soffit detail because there are several ways that it can be done. It is a personal preference, and it is done differently in various parts of the country. All of our packages are figured with enough material to do it in any of these ways. In an effort to help this customer I emailed him a photo of my own personal building on 1/25/16 and in the email I stated the following, “Here is a photo of my building and how we did mine. If you want a “birdbox” look on the gable ends you will just have to frame it up. You should have enough fascia to do it this way. If you happen to run short, let me know and I will get you the extra needed to finish it. We figure extra so either way you do it you should be fine”.
He said thanks and asked me another question regarding the proper placement direction of the laminated columns and how they should be set, and other questions regarding the concrete in the holes. I answered all of these to his satisfaction.
My personal building is not a USA Building. It was built 5 years prior to me working with them, and the trim details on my building were not standard. My building is also and 8/12 pitch roof and his is a 4/12 pitch. They are not going to look exactly the same, but I sent the photo as a way to give him a visual idea on how to frame that corner, and was not intended to be the only way to do this. I sent it as a way to help the customer because he did not know how to frame it.
I received a text message to my personal cell phone on 2/19/16 with a photo of the building framed up. He told me he was waiting on the construction inspection and asked me some questions regarding what certain metal screws were used for, and where to use the caulking, which I answered to his satisfaction. On 2/22/16 I received another text that the inspection was passed. He said he was short some lap screws, that were apparently not shipped, and so we overnighted him new ones so that we did not delay his project.
On 2/26/2016, I received a text on my personal cell showing a photo of his building and of the photo of my building I sent on 1/25/16. He followed the text with a phone call and I explained how to finish and cap off the exposed wood area shown in his photo. I called USA offices and they indicated that there should be plenty of green trim to finish that building there, but if he need more to let them know and they would ship it out. After my reply, the customer said that we sent the wrong F&J Soffit trim. That it should have been green like mine. I told him that my building was not standard and not a USA building. At this point, I also sent him photos of several other buildings done differently and we suggested ways to correct it. We even offered to send him green F&J trim at no cost to him.
I expressed via email on 3/1/2016 that it has been standard operating procedure since the very inception of USA’s business over ten years ago to have the f&j channel (overhang trim) match the siding color, regardless of the requested trim color. This was not a mistake, nor have we ever had any negative feedback in doing it this way (aside from this customers). We always supply enough soffit, j channel, and fascia for the builder to make the transition in a manner he sees fit. Not to mention the touch up paint we send, which is exact color matching paint from the same factory the steel is painted in, with the same warranty.
Even after the offer to send new trim at our expense the customer then insisted that we needed to pay him or send a crew to take the siding off and replace the trim.
If the trim was truly the wrong color, then why did the customer not notify us in all off the previous communications? Especially after our emails on 1/25 regarding the soffit detail and my photo. I asked him to check the load on 1/19 as well for damages, shortages or other issues. Secondly, if it was the wrong color why did the customer install it and then now is insisting for us to pay for it to be changed because he doesn’t like it?
Again, we have gone above and beyond to communicate with this customer throughout the entire quoting, sales, delivery and construction process. When this issue came up we promptly offered several solutions which he rejected. As I said, earlier we even offered to send the customer a different color F&J trim at our expense even though our standard procedure is to make the F&J the same as the siding color.
We are still willing to do this to try to satisfy the customer. However, the customer installed the trim which he states is the wrong color, not Pillar or USA. If there was an issue with this he should have contacted us immediately, as I expressed in emails, so that we could have sent him his color choice prior to installing the trim. We will send the trim out tomorrow if he request us to do so.
Thank you for the opportunity to clarify this.
Greg [redacted]
Pillar Marketing LLC.