ProSource of Pinellas County

This is in response to CSE's 12/15/response. The information the bank manager highlighted proved without a doubt, that I did not make or authorize the chargesI find it strange one bank manager can take the time to sit down and really read the information before her I find it to be insufficient and clearly false, yet no one else have taken the time to do the same or merely listen to their own bank managerAll the information *** provided was from a trip I am not disputingI did not book nor authorize a trip with *** in 2015, this is the charge I am disputing!!! CSE keeps hiding behind and blaming ***, when their own bank manager highlighted all the flaws in *** response and documents and said that there was no possible way I should be held liable for this chargeEvery single item *** submitted was from a trip I took with my mother (we can contact her she will guarantee you we didn't take one with *** in 2015, she's a CSE member also), which is not listed on this unauthorized chargeCSE's own bank manager was appalled, so I don't understand why upper management is not providing better service or listening to their own bank manager who knows every thing *** submitted was from and pointed it out and highlighted it clearly. *** did not speak to me about any trip in If the bank manager that highlighted all the errors had the power to fix this it would have already been done the moment she read the information provided by *** because the errors and fraudulency is that clear that she personally pointed out, but I know it is not up to herupper management needs to do a better job and protect their members because if this is not made right they are definitely losing this member and I refuse to pay a charge I did not submit or authorizeThank you. *** ***

I am writing in response to the concern submitted to the Revdex.com by *** *** on 12/7/*** *** first contacted CSE on April 9, in regards to a charge by *** in the amount of $Ms*** *eported the above mentioned transaction as fraudulent and not
authorized by herFollowing *** Regulations, we completed the fraud claim and reissued *** *** a new *** card On behalf of *** ***, the CSE Card Services Department attempted to charge back this transaction through *** on three occasionsThe initial Chargeback was submitted to *** on 4/14/As per *** Regulations, *** ***’ *** received a provisional credit for the amount of the claim that remained on her account during the investigation periodOn 6/6/we received notification that the chargeback was denied due to sufficient evidence provided by the merchant that the transaction on 3/27/was valid and performed by *** *** Once that notice was received, we did resubmit the claimOn 8/19/the second claim was also denied*** was able to provide several pieces of evidence to validate the charge made to the card. At that time, with the evidence provided, the amount of the charge was re-applied to *** ***’ account as allowed by *** Chargeback rules On September 25, *** *** again requested to file a claim of fraud on the charge from MarchShe spoke with one of our branch managers when she submitted this claimIn effort to explain the evidence and assist *** ***, the manager did highlight and write notes on the evidence that was provided by *** On October 20, we notified *** *** that her claim was again denied *** was able to provide travel information for the reservation in *** ***’ name. Additionally, the second passenger on the reservation in question was also proven by them to be a known associate of *** *** Per TSA requirements, the reservation did include correct personal information for both *** *** and her travel companionIn addition, *** also provided documentation of a phone conversation between a representative of *** and *** *** on March 31, when she asked them to make changes the air fare portion of the reservation*** has provided sufficient evidence to *** to validate that the charge to *** ***’ card was authorized by her Due to the amount of this transaction and the depth of *** ***’ relationship with CSE, this claim was filed on separate occasions. CSE staff went above and beyond dispute procedures in attempt to assist *** *** in successfully filing her claim of fraudOnce all evidence is submitted, *** has the final say for all claims of fraud on *** branded Cards*** has provided many pieces of evidence support the charge was made by *** ***.