November 13, 2017Revdex.com Viewridge Ave #San Diego, CA 92123-1688ID # [redacted] Dear Revdex.com San Diego,We are in receipt of your letter dated October 27, Please note that this is the first letter we received from your office and we only received it on November 9, 2017.Response to [redacted] ***, [redacted] EAX Worldwide reviewed both claims presented to us by the above customerBased on our Terms and Conditions shipments must be properly packed for transitIn both cases, we spoke with customer regarding this and he was aware that he needed to build a container to place these items in to ensure that they would travel without any loss or damageCustomerstated that he was working on this for future shipping.Their shipment consisted of heavy slates of wood which was their shelving Placing these items on a pallet with shrinkwrap was not sufficient to keep items securly in place during transit.Attached is a copy of the Terns and Conditions regarding packingWe wanted to provide a favorable resolution to this after adjudicating their claim based on the published Terms and ConditionsAfter going over our claim adjudication with the customer and them not being happy with the outcome, customer was asked what type of resolution they would considerThey mentioned a monetary resolution, EAX Worldwide offered the customer $1000,in future shipping credits for their upcoming shipmentsWe offered this to them as a gesture of good will, We truly value their business and hoped that this would be satisfactory to them.The offer above stands and hope that we may be of assistance in the near future with their shipping needs,Should you have any questions, please let contact me directly,Patty DirEAX Worldwide [redacted]
November 13, 2017Revdex.com Viewridge Ave #San Diego, CA 92123-1688ID # ***Dear Revdex.com San Diego,We are in receipt of your letter dated October 27, Please note that this is the first letter we received from your office and we only received it on November 9, 2017.Response to *** *** ***, *** *** ***EAX Worldwide reviewed both claims presented to us by the above customerBased on our Terms and Conditions shipments must be properly packed for transitIn both cases, we spoke with customer regarding this and he was aware that he needed to build a container to place these items in to ensure that they would travel without any loss or damageCustomerstated that he was working on this for future shipping.Their shipment consisted of heavy slates of wood which was their shelving Placing these items on a pallet with shrinkwrap was not sufficient to keep items securly in place during transit.Attached is a copy of the Terns and Conditions regarding packingWe wanted to provide a favorable resolution to this after adjudicating their claim based on the published Terms and ConditionsAfter going over our claim adjudication with the customer and them not being happy with the outcome, customer was asked what type of resolution they would considerThey mentioned a monetary resolution, EAX Worldwide offered the customer $1000,in future shipping credits for their upcoming shipmentsWe offered this to them as a gesture of good will, We truly value their business and hoped that this would be satisfactory to them.The offer above stands and hope that we may be of assistance in the near future with their shipping needs,Should you have any questions, please let contact me directly,*** ***EAX Worldwide ***
November 13, 2017Revdex.com 4747 Viewridge Ave #200 San Diego, CA 92123-1688ID # [redacted]Dear Revdex.com San Diego,We are in receipt of your letter dated October 27, 2017. Please note that this is the first letter we received from your office and we only received it on November 9, 2017.Response...
to [redacted]EAX Worldwide reviewed both claims presented to us by the above customer. Based on our Terms and Conditions shipments must be properly packed for transit. In both cases, we spoke with customer regarding this and he was aware that he needed to build a container to place these items in to ensure that they would travel without any loss or damage. Customerstated that he was working on this for future shipping.Their shipment consisted of heavy slates of wood which was their shelving Placing these items on a pallet with shrinkwrap was not sufficient to keep items securly in place during transit.Attached is a copy of the Terns and Conditions regarding packingWe wanted to provide a favorable resolution to this after adjudicating their claim based on the published Terms and Conditions. After going over our claim adjudication with the customer and them not being happy with the outcome, customer was asked what type of resolution they would consider. They mentioned a monetary resolution, EAX Worldwide offered the customer $1000,00 in future shipping credits for their upcoming 2018 shipments. We offered this to them as a gesture of good will, We truly value their business and hoped that this would be satisfactory to them.The offer above stands and hope that we may be of assistance in the near future with their shipping needs,Should you have any questions, please let contact me directly,Patty DirEAX Worldwide [redacted]
November 13, 2017Revdex.com Viewridge Ave #San Diego, CA 92123-1688ID # [redacted] Dear Revdex.com San Diego,We are in receipt of your letter dated October 27, Please note that this is the first letter we received from your office and we only received it on November 9, 2017.Response to [redacted] ***, [redacted] EAX Worldwide reviewed both claims presented to us by the above customerBased on our Terms and Conditions shipments must be properly packed for transitIn both cases, we spoke with customer regarding this and he was aware that he needed to build a container to place these items in to ensure that they would travel without any loss or damageCustomerstated that he was working on this for future shipping.Their shipment consisted of heavy slates of wood which was their shelving Placing these items on a pallet with shrinkwrap was not sufficient to keep items securly in place during transit.Attached is a copy of the Terns and Conditions regarding packingWe wanted to provide a favorable resolution to this after adjudicating their claim based on the published Terms and ConditionsAfter going over our claim adjudication with the customer and them not being happy with the outcome, customer was asked what type of resolution they would considerThey mentioned a monetary resolution, EAX Worldwide offered the customer $1000,in future shipping credits for their upcoming shipmentsWe offered this to them as a gesture of good will, We truly value their business and hoped that this would be satisfactory to them.The offer above stands and hope that we may be of assistance in the near future with their shipping needs,Should you have any questions, please let contact me directly,Patty DirEAX Worldwide [redacted]
November 13, 2017Revdex.com Viewridge Ave #San Diego, CA 92123-1688ID # ***Dear Revdex.com San Diego,We are in receipt of your letter dated October 27, Please note that this is the first letter we received from your office and we only received it on November 9, 2017.Response to *** *** ***, *** *** ***EAX Worldwide reviewed both claims presented to us by the above customerBased on our Terms and Conditions shipments must be properly packed for transitIn both cases, we spoke with customer regarding this and he was aware that he needed to build a container to place these items in to ensure that they would travel without any loss or damageCustomerstated that he was working on this for future shipping.Their shipment consisted of heavy slates of wood which was their shelving Placing these items on a pallet with shrinkwrap was not sufficient to keep items securly in place during transit.Attached is a copy of the Terns and Conditions regarding packingWe wanted to provide a favorable resolution to this after adjudicating their claim based on the published Terms and ConditionsAfter going over our claim adjudication with the customer and them not being happy with the outcome, customer was asked what type of resolution they would considerThey mentioned a monetary resolution, EAX Worldwide offered the customer $1000,in future shipping credits for their upcoming shipmentsWe offered this to them as a gesture of good will, We truly value their business and hoped that this would be satisfactory to them.The offer above stands and hope that we may be of assistance in the near future with their shipping needs,Should you have any questions, please let contact me directly,*** ***EAX Worldwide ***
November 13, 2017Revdex.com 4747 Viewridge Ave #200 San Diego, CA 92123-1688ID # [redacted]Dear Revdex.com San Diego,We are in receipt of your letter dated October 27, 2017. Please note that this is the first letter we received from your office and we only received it on November 9, 2017.Response...
to [redacted]EAX Worldwide reviewed both claims presented to us by the above customer. Based on our Terms and Conditions shipments must be properly packed for transit. In both cases, we spoke with customer regarding this and he was aware that he needed to build a container to place these items in to ensure that they would travel without any loss or damage. Customerstated that he was working on this for future shipping.Their shipment consisted of heavy slates of wood which was their shelving Placing these items on a pallet with shrinkwrap was not sufficient to keep items securly in place during transit.Attached is a copy of the Terns and Conditions regarding packingWe wanted to provide a favorable resolution to this after adjudicating their claim based on the published Terms and Conditions. After going over our claim adjudication with the customer and them not being happy with the outcome, customer was asked what type of resolution they would consider. They mentioned a monetary resolution, EAX Worldwide offered the customer $1000,00 in future shipping credits for their upcoming 2018 shipments. We offered this to them as a gesture of good will, We truly value their business and hoped that this would be satisfactory to them.The offer above stands and hope that we may be of assistance in the near future with their shipping needs,Should you have any questions, please let contact me directly,Patty DirEAX Worldwide [redacted]