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Prospect Management Reviews (6)

Review: I own a condo, located at [redacted], that is part of the Parc Renaissance CONDOMINIUM ASSOCIATION. They are managed by Prospect Management Company. We have had numerous problems getting repairs done among other issues. Currently, they have not made any payments on our water bill, even though we have made all of our monthly payments. We are also assessed a quarter water bill ($150), which I paid. In addition, they did not pay the water bills last year and they were added to my tax balance. Further, the water bill that was added to our taxes are for both my unit and the attached unit (the meter is on my property so the city bills me). When I presented this issue to Prospect Management, they said they would contact the board to see if a credit could be added to my account for the water bill that was added last year. I further inquired as to why I should be responsible for the water bill for the other unit and they have not responded and have said that the issue lies with Parc Renaissance CONDOMINIUM ASSOCIATION, which is why I am filing a complaint against them. I want this issue resolved as soon as possible because I don't want the water bills added to my tax bill. Further I am not paying for the water usage of another unit!Desired Settlement: I would like a credit to my account for the amount of the water bill that was added to my taxed (I have the Tax bill from the city) and I would like payments to be made on my water bill immediately.

Business

Response:

This complaint is the same as complaint #[redacted]. We responded to that complaint yesterday, explaining that the complaint should be lodged against the Parc Renaissance Condominium Association, Inc. and not Prospect Management Company. The response to complaint #[redacted] is below and is also applicable to this complaint. That response is below and refers to the attached documents. Again, Prospect Management LLC is a contractor hired by the Parc Renaissance Condominium Association, Inc. With regard to any repairs that need to be made to the property, Prospect Management is not a maintenance contractor. If repairs are required, Prospect Management's responsibility as the managing agent would be to solicit bids from the proper outside maintenance contractor and present them to the Board of directors of Parc Renaissance Condominium Association to make a choice. The Board of Directors of Parc Renaissance Condominium Association (not Prospect Management) would enter into a maintenance contract with the outside contractor on behalf of the Parc Renaissance Condominium Association. Prospect Management would help to facilitate the work taking place but is not responsible for performing any maintenance work. Prospect Management is not at fault if, as is in this case, the Association does not have the funds necessary to make the repairs. In addition, Prospect Management is responsible for issuing payments for services on behalf of the Parc Renaissance Condominium Association, but this is only possible if the Association has the funds available. See the below response from the initial complaint and the attachments. If the homeowner believes there was mis-use of funds, she is welcome to make an appointment to come into our office and inspect the financial reports. If the homeowner wishes to be reimbursed for water bills paid, she needs to request that from Parc Renaissance Condominium Association, Inc. as Prospect Management Company is not responsible for reimbursing this owner for bills owed by Parc Renaissance Condominium Association, Inc.Response from complaint #[redacted]:This complaint should be closed, as the complaint has been lodged against the incorrect party, Prospect Management, LLC. This complaint should be against the Parc Renaissance Condominium Association, Inc. [See attachment 1, DFI - Parc Renaissance]. [redacted] owns a condominium unit that is within the Parc Renaissance Condominium complex (the address provided on the original complaint is not the address of the condominium unit that this complaint refers to, the address of the condominium is [redacted] [See attachment 2, [redacted], data from the public city of Milwaukee tax assessor website showing current ownership of this address], and as the owner of a condominium unit in Parc Renaissance, she is automatically a member of the Parc Renaissance Condominium Association, Inc., as outlined in the governing documents for Parc Renaissance Condominium Association,Inc. [see attachment 3, Governing Documents - PR]. This condominium association was legally incorporation on 6/22/83 [again see attachment 1]. Prospect Management, LLC is the contracted managing agent hired on behalf of Parc Renaissance Condominium Association, Inc. by their elected board of directors [see attachment 4, PMC Contract 5.2015]. Prospect Management Company does not have any ownership in the Parc Renaissance Condominium Association; we are simply their contracted managing agent. As outlined in the management contract, as the contracted managing agent for Parc Renaissance, any actions that Prospect Management takes with regard to the community are specifically at the direction of the Board of Directors of Parc Renaissance Condominium Association, Inc. Some of our duties include collecting and tracking association fees paid by the members of the association and issuing payments on behalf of Parc Renaissance for bills that are owed, after the invoices are approved by the board of directors. All association fee funds collected from the members of the condominium association (other owners who own condominium units within Parc Renaissance) go into the ParcRenaissance Condominium Association’s operating bank account, and all invoices needing payment are paid from this fund [if necessary, the association's approved operating budget and/or financial statements can be provided to illustrate this, however this form allows only 4 attachments]. Unfortunately, the Parc Renaissance Condominium Association, Inc. has had a long-running problem with owner delinquencies, meaning that there are several members of the association who are several months, or in some cases, years, in arrears in their association fee payments. Because not all members of the association are paying their association fees each month, the Parc Renaissance Condominium Association often does not have the funds to pay all bills that are due. The Board of Directors is diligently pursuing the delinquent owners through all legal means available, but in many cases for multiple legal reasons, the funds owed to the association are not paid off immediately, or are sometimes not recoverable, causing the Association to have an amount of funds available that less than is needed to pay all of the bills. This situation has been explained to this homeowner on multiple occasions and is discussed at the regular meetings held by the Board of Directors.Prospect Management is responsible for issuing payments for common area expenses but only at the Board’s direction. When there are not enough funds to cover all of the bills due, the board directs us which invoices to pay and which invoices to hold. In this case, the Parc Renaissance Condominium Association, Inc. has repeatedly not had the fundsavailable to pay the common area water bills, among other invoices. Unfortunately, even though these water bills are supposed to be covered by the association, the city of Milwaukee adds them to individual homeowner tax bills if they are unpaid. This is something that neither the Parc Renaissance Condominium Association, Inc. nor Prospect Management has any control over.While the Parc Renaissance Condominium Association, Inc. does understand the inconvenience to owners who receive these bills on their tax bills, because the funds are not available to pay them, their hands are tied until the funds become available. As an example, at the end of June, 2015, the association was owed over $20,000 in delinquent association fees - funds that would normally be used to pay common area expenses. As soon as funds become available, the bills will be paid by the Parc Renaissance Condominium Association, Inc. In the mean time, this complaint should be dismissed, and if the homeowner wishes, can be re-lodged against the correct party, Parc Renaissance Condominium Association, Inc. Prospect Management LLC cannot be held liable for any action or inaction taken by the condominium association [see again attachment 4, PMC Contract 5.2015].

Horrible property management company! They over charge, show up late to remove snow, do not replace street lamps (which creates an unsafe environment) and consistently have excuses for everything.

The people who work with tenants at this company are the rudest people I have ever dealt with at a management company. The apartments are nice and maintenance is good, but those who work in the office are deliberate in ignoring tenant calls, voicemails, and emails. They are bad at communicating with tenants. I was attempting to work with [redacted] (who is in charge of leasing) to sublease my apartment and she constantly changed the date that tenants were able to move in. She was telling my roommate and I two different things, as well as telling applicants that they weren't able to move in on the dates that she told me they were able to move in. I would not recommend that anyone EVER live in Prospect Management's building as long as [redacted] works there.

Prospect management has discriminated against residents of Parnell Woods based on ethnicity and continually harasses the home owners with complaints filed by individuals with out the proper research and validity needed to justify said letters. Multiple residents have received letters of complaints mostly people of color without cause.

Prospect Management has been a wonderful asset to CTCH! They have helped us through some difficult financial situations that we did not have the resourses to sort through or the expertise to settle. As a result we have a property that is continuing to thrive and grow and is being maintained in a very cost effective way. Prospect Management manages us and provides the Board of Directors direction regarding laws, and means to support our community. People need to understand that the decisions made are made by the Board, not by the management company. Other advantages Prospect Management has provided us with include countless companies to obtain bids for all of the needs and upkeep that a home needs on a regular basis, including emergency contacts for assistance 24/7! I can't tell you how good I feel about Prospect Management and the blood, sweat and tears they provide for us!

I am very pleased with the level of service and professionalism received from Prospect Management Company. Their representative is quick to respond, and offers proactive suggestions to ongoing problems. Our association has benefited from their expertise and experience accrued through years in the business.

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Description: Property Management, Residential Property Managers (NAICS: 531311)

Address: 5645 N Green Bay Ave, Glendale, Wisconsin, United States, 53209

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