Prospect Management Company

At this point it is necessary to clarify the role of Prospect Management versus that of the [redacted] Condominium Association, Inc.This complaint should be closed, as the complaint has been lodged against the incorrect party, Prospect Management, LLCThis complaint should be against the [redacted] Condominium Association, Inc[See attachment 1, HP-C WDFI Incorporation] Mr [redacted] owns a condominium unit that is within the [redacted] Condominium complex, and as the owner of a condominium unit in [redacted] *, he is automatically a member of the [redacted] Condominium Association, Inc., as outlined in the governing documents for [redacted] Condominium Association, Inc[we can provide the governing documents if requested, this program is not allowing us to attach them because they are too large of a document]This condominium association was legally incorporation on 10/23/[again see attachment 1] Prospect Management, LLC is the contracted managing agent hired on behalf of [redacted] Condominium Association, Incby their elected board of directors [see attachment 3, PMC-HPC Management Contract 2015]Prospect Management Company does not have any ownership in the [redacted] Condominium Association; we are simply their contracted managing agentAs outlined in the management contract, as the contracted managing agent for [redacted] *, any actions that Prospect Management takes with regard to [redacted] are specifically at the direction of the Board of Directors of [redacted] *Condominium Association, IncSome of our duties include overseeing contractors and inspecting repairs made by other contractors, on behalf of the Board of Directors After the property manager inspected the deck (from outside, as Mr [redacted] would not allow the manager or contractor access to his unit to view the deck up close) he reported his findings to the Board of DirectorsThe Board of Directors also inspected the deck from outside, and communicated to Prospect Management that their unanimous opinion is that the vendor performed high-quality work on the deck, and theye have no issue with either the materials or the workmanship They donotapprove replacing any of the boardsThey noted that one board has a few knots, which is totally normal They suggest that when the vendor applies the sealer or the stain (any neutral color is fine), to use a plastic-wood-type product to fill the knots on prior to sealing Prospect Management, LLC is in no way refusing to make any repairs; we are not authorized to schedule any repairs or replacements that will be at the cost of the [redacted] Condominium Association, Incwithout approval from the Board of DirectorsIf Mr [redacted] is not happy with the Board of Director's decision, he will need to dismiss this complaint against Prospect Management, LLC and file a new one against [redacted] Condominium Association, Inc

I believe I answered this already, but I am writing to you now, because yesterday on March15, 2016 I received a letter in the mail from Prospect Management regarding this matter. It seems to me that they are trying to bypass or circumvent the RevDex.com maybe because they are thinking that dealing directly with me will make it easier for them to get away with everything. After I have been treated by them this is , however, not possible anymore. I would, therefore, like to ask you to tell Prospect Management Company to, please, send this correspondence, and any and all correspondence in the future, to the RevDex.com instead, and I in turn will answer any correspondence through the RevDex.com. You stated correctly that your duties include overseeing contractors and inspecting repairs. So your community manager Mike [redacted] and gentleman Mike from [redacted] finally came on Friday, February 26, 2016 to do just that. There was no need for them to come into my house, since they got a good enough look of the patio deck while they were standing right on top of it. I got away with the feeling that they agreed with me on the poor quality of the lumber used when they left by saying that they wood talk to the Board of Directors about it.I still do not understand, however, why they found it necessary to change the subject by saying that my patio door was failing. There was never and still isn't a problem with my patio door until Mike from [redacted] invented it. Also, in a message from the business, which was written and sent after Mike [redacted] and gentleman Mike from [redacted] had personally inspected the repair work on my patio deck, it says that the scheduling of the garage ceiling repair, which I have been waiting for since May of last year, is dependent on whether I have fixed the issue with the patio door. That attitude is not just unethical, it is downright dirty, and to attempt to make me admit to something that isn't true, and an attempt to have me spend money on something that isn't broke is in all likelihood also criminal.

This complaint is the same as complaint #[redacted]. We responded to that complaint yesterday, explaining that the complaint should be lodged against the Parc Renaissance Condominium Association, Inc. and not Prospect Management Company. The response to complaint #[redacted] is below and is also...

applicable to this complaint. That response is below and refers to the attached documents. Again, Prospect Management LLC is a contractor hired by the Parc Renaissance Condominium Association, Inc. With regard to any repairs that need to be made to the property, Prospect Management is not a maintenance contractor. If repairs are required, Prospect Management's responsibility as the managing agent would be to solicit bids from the proper outside maintenance contractor and present them to the Board of directors of Parc Renaissance Condominium Association to make a choice. The Board of Directors of Parc Renaissance Condominium Association (not Prospect Management) would enter into a maintenance contract with the outside contractor on behalf of the Parc Renaissance Condominium Association. Prospect Management would help to facilitate the work taking place but is not responsible for performing any maintenance work. Prospect Management is not at fault if, as is in this case, the Association does not have the funds necessary to make the repairs. In addition, Prospect Management is responsible for issuing payments for services on behalf of the Parc Renaissance Condominium Association, but this is only possible if the Association has the funds available. See the below response from the initial complaint and the attachments. If the homeowner believes there was mis-use of funds, she is welcome to make an appointment to come into our office and inspect the financial reports. If the homeowner wishes to be reimbursed for water bills paid, she needs to request that from Parc Renaissance Condominium Association, Inc. as Prospect Management Company is not responsible for reimbursing this owner for bills owed by Parc Renaissance Condominium Association, Inc.Response from complaint #[redacted]:This complaint should be closed, as the complaint has been lodged against the incorrect party, Prospect Management, LLC. This complaint should be against the Parc Renaissance Condominium Association, Inc. [See attachment 1, DFI - Parc Renaissance]. [redacted] owns a condominium unit that is within the Parc Renaissance Condominium complex (the address provided on the original complaint is not the address of the condominium unit that this complaint refers to, the address of the condominium is [redacted] [See attachment 2, [redacted], data from the public city of Milwaukee tax assessor website showing current ownership of this address], and as the owner of a condominium unit in Parc Renaissance, she is automatically a member of the Parc Renaissance Condominium Association, Inc., as outlined in the governing documents for Parc Renaissance Condominium Association,Inc. [see attachment 3, Governing Documents - PR]. This condominium association was legally incorporation on 6/22/83 [again see attachment 1]. Prospect Management, LLC is the contracted managing agent hired on behalf of Parc Renaissance Condominium Association, Inc. by their elected board of directors [see attachment 4, PMC Contract 5.2015]. Prospect Management Company does not have any ownership in the Parc Renaissance Condominium Association; we are simply their contracted managing agent. As outlined in the management contract, as the contracted managing agent for Parc Renaissance, any actions that Prospect Management takes with regard to the community are specifically at the direction of the Board of Directors of Parc Renaissance Condominium Association, Inc. Some of our duties include collecting and tracking association fees paid by the members of the association and issuing payments on behalf of Parc Renaissance for bills that are owed, after the invoices are approved by the board of directors. All association fee funds collected from the members of the condominium association (other owners who own condominium units within Parc Renaissance) go into the ParcRenaissance Condominium Association’s operating bank account, and all invoices needing payment are paid from this fund [if necessary, the association's approved operating budget and/or financial statements can be provided to illustrate this, however this form allows only 4 attachments]. Unfortunately, the Parc Renaissance Condominium Association, Inc. has had a long-running problem with owner delinquencies, meaning that there are several members of the association who are several months, or in some cases, years,  in arrears in their association fee payments. Because not all members of the association are paying their association fees each month, the Parc Renaissance Condominium Association often does not have the funds to pay all bills that are due. The Board of Directors is diligently pursuing the delinquent owners through all legal means available, but in many cases for multiple legal reasons, the funds owed to the association are not paid off immediately, or are sometimes not recoverable, causing the Association to have an amount of funds available that less than is needed to pay all of the bills. This situation has been explained to this homeowner on multiple occasions and is discussed at the regular meetings held by the Board of Directors.Prospect Management is responsible for issuing payments for common area expenses but only at the Board’s direction. When there are not enough funds to cover all of the bills due, the board directs us which invoices to pay and which invoices to hold. In this case, the Parc Renaissance Condominium Association, Inc. has repeatedly not had the fundsavailable to pay the common area water bills, among other invoices. Unfortunately, even though these water bills are supposed to be covered by the association, the city of Milwaukee adds them to individual homeowner tax bills if they are unpaid. This is something that neither the Parc Renaissance Condominium Association, Inc. nor Prospect Management has any control over.While the Parc Renaissance Condominium Association, Inc. does understand the inconvenience to owners who receive these bills on their tax bills, because the funds are not available to pay them, their hands are tied until the funds become available. As an example, at the end of June, 2015, the association was owed over $20,000 in delinquent association fees - funds that would normally be used to pay common area expenses. As soon as funds become available, the bills will be paid by the Parc Renaissance Condominium Association, Inc. In the mean time, this complaint should be dismissed, and if the homeowner wishes, can be re-lodged against the correct party, Parc Renaissance Condominium Association, Inc. Prospect Management LLC cannot be held liable for any action or inaction taken by the condominium association [see again attachment 4, PMC Contract 5.2015].

I believe I answered this already, but I am writing to you now, because yesterday on March15, 2016 I received a letter in the mail from Prospect Management regarding this matter. It seems to me that they are trying to bypass or circumvent the Revdex.com maybe because they are thinking that dealing  directly with me will make it easier for them to get away with everything. After I have been treated by them this is , however, not possible anymore. I would, therefore, like to ask you to tell Prospect Management Company to, please, send this correspondence, and any and all correspondence in the future, to the Revdex.com instead, and I in turn will answer any correspondence through the Revdex.com. You stated correctly that your duties include overseeing contractors and inspecting repairs. So your community manager Mike [redacted] and gentleman Mike from [redacted] finally came on Friday, February 26, 2016 to do just that. There was no need for them to come into my house, since they got a good enough look of the patio deck while they were standing right on top of it. I got away with the feeling that they agreed with me on the poor quality of the lumber used when they left by saying that they wood talk to the Board of Directors about it.I still do not understand, however, why they found it necessary to change the subject by saying that my patio door was failing. There was never and still isn't a problem with my patio door until Mike from [redacted] invented it. Also, in a message from the business, which was written and sent after Mike [redacted] and gentleman Mike from [redacted] had personally inspected the repair work on my patio deck, it says that the scheduling of the garage ceiling repair, which I have been waiting for since May of last year, is dependent on whether I have fixed the issue with the patio door. That attitude is not just unethical, it is downright dirty, and to attempt to make me admit to something that isn't true, and an attempt to have me spend money on something that isn't broke is in all likelihood also criminal.

The property manager has confirmed that Mr. [redacted] did indeed have a spot on his garage ceiling and has indicated that it was a result of the upstairs patio leaking, in addition to a repair needed with Mr. [redacted]'s patio door. Mr. [redacted] has been informed of the patio door issue and that it...

will be his responsibility to repair and not that of the [redacted] condominium association, per the association's governing documents. He was notified of this in a letter sent to him on January 27th, and the contractor also informed him of this.The repair to the garage ceiling will be scheduled now that the weather is hopefully starting to get warmer  - it could not be done sooner due to the cold weather & freezing temperatures because the mud used for the repair would not have dried properly in the cold and would have likely cracked, which would have then made it necessary for the contractor to return to redo the repair. The scheduling of the garage ceiling repair will also be dependent on whether Mr. [redacted] has fixed the issue with his patio door.With regard to the wood used on the deck, the property manager indicated that he did see the wood after it was delivered and it was the same type that Mr. [redacted] originally had on his deck. The property manager has not yet inspected it because he is trying to coordinate with the contractor so that both he (property manager) and the contractor can be there at the same to  hear  Mr. [redacted]'s concerns. The board of directors of [redacted] is also aware of the issue with the wood. This project has taken some time to get started because the contractor has not been able to get a hold of Mr. [redacted] to set up an appointment,and has left phone messages. The property manager is more than happy to look at the wood and hear Mr [redacted]'s concerns; he called Mr [redacted] already this morning but wasn't able to get a hold of him so he left him a message to call  to schedule the appointment to meet him so we can look at his issue. The property manager will also be stopping by Mr. Schafer's unit this afternoon to try to catch him if he's home.We are happy to resolve this issue and just request that Mr. [redacted] call our office so that we can schedule an appointment.

At this point it is necessary to clarify the role of Prospect Management versus that of the [redacted] Condominium Association, Inc.This complaint should be closed, as the complaint has been lodged against the incorrect party, Prospect Management, LLC. This complaint should be against the [redacted] Condominium Association, Inc. [See attachment 1, HP-C WDFI Incorporation].  Mr. [redacted] owns a condominium unit that is within the [redacted] Condominium complex, and as the owner of a condominium unit in [redacted], he is automatically a member of the [redacted] Condominium Association, Inc., as outlined in the governing documents for [redacted] Condominium Association, Inc. [we can provide the governing documents if requested, this program is not allowing us to attach them because they are too large of a document]. This condominium association was legally incorporation on 10/23/2002 [again see attachment 1].  Prospect Management, LLC is the contracted managing agent hired on behalf of [redacted] Condominium Association, Inc. by their elected board of directors [see attachment 3, PMC-HPC Management Contract 2015]. Prospect Management Company does not have any ownership in the [redacted] Condominium Association; we are simply their contracted managing agent. As outlined in the management contract, as the contracted managing agent for [redacted], any actions that Prospect Management takes with regard to [redacted] are specifically at the direction of the Board of Directors of[redacted]Condominium Association, Inc. Some of our duties include overseeing contractors and inspecting repairs made by other contractors, on behalf of the Board of Directors.    After the property manager inspected the deck (from outside, as Mr. [redacted] would not allow the manager or contractor access to his unit to view the deck up close) he reported his findings to the Board of Directors. The Board of Directors also inspected the deck from outside, and communicated to Prospect Management that their unanimous opinion is that the vendor performed high-quality work on the deck, and theye have no issue with either the materials or the workmanship.  They donotapprove replacing any of the boards. They noted that one board has a few knots, which is totally normal.  They suggest that when the vendor applies the sealer or the stain (any neutral color is fine), to use a plastic-wood-type product to fill the knots on prior to sealing.    Prospect Management, LLC is in no way refusing to make any repairs; we are not authorized to schedule any repairs or replacements that will be at the cost of the [redacted] Condominium Association, Inc. without approval from the Board of Directors. If Mr. [redacted] is not happy with the Board of Director's decision, he will need to dismiss this complaint against Prospect Management, LLC and file a new one against [redacted] Condominium Association, Inc.