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Prospect Mortgage, LLC

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Reviews Prospect Mortgage, LLC

Prospect Mortgage, LLC Reviews (3)

I dropped off my car several weeks ago to have Caliber (store located at XXXXX Taladro Cir, Mission Viejo, CA XXXXX) fix the front bumper area of my carI picked up my car on November 13th around noon after dropping off the rental car and was initially impressed with the way the car looked However, upon driving the car, I noticed that my air conditioning was completely broken, which was curious because it was working fine before and after I got in an accidentI drove my car back to Caliber and told them about the problem, dropping my car off a second timeAfter sitting in the office for about an hour they told me that they couldn't fix the problem until they ordered the right partThey received the part and called me on the following Tuesday to bring my car in for a third timeI had to borrow a car and have someone pick me up at the shop, which was rather inconvenient for both parties Caliber fixed the air conditioning system the next day, so I drove to the shop and picked it up again around 6:30pmI turned the car on and the air conditioning worked perfectly - the airbag system, however, didn'tAfter troubleshooting the system, I dropped the car off at Caliber for a FOURTH timeLike the air conditioning system, this problem arose only AFTER Caliber worked on my carOnce again I had to borrow a car and get a rideEventually my car was finished correctly and I picked it up last Thursday, and so far there are no more problems Throughout this process I was in contact with the service advisor who repeatedly assured me that the car would be taken care offI asked to speak with the manager several times to talk about these issues, but had no successOn Thursday she was too busy, and after being told several times that she would call, I waited on Friday (11/20) and Monday (11/23) and heard nothing back, even though I was told she would call me Overall, all I got from Caliber was lip serviceThey told me they would fix my car, but each time I dropped the car off it had a new problemI was told I could speak with the manager, but each time she was too busy or simply didn't see it as a priority to call me backThough the staff at Caliber is well-meaning and kind, they are simply incompetentThe service adviser also asked me to hide these issues from my insurance company and lie about it to them if they asked how the repairs went This is the first and last time I will be going to Caliber, and I'm sorry to say, but they were unprofessional and sadly ineptNext time I will be going to a place that can take care of my needs the first - not the fourth - time around

This was my first time using Caliber for a repair My experience was awesome Carolyn was our adjuster and Bud was the technician that did the work They were timely and efficientThey caught a problem during the estimate phase that others shops missedThey were accurate in their estimate of time and repair, even refunding money that was not used They delivered on time and were courteous Our car looks awesome All of the staff was cordial and the car was delivered on time I have no reservations recommending them at all I would use then again without hesitation They went above and beyond my expectations If you need a car repaired, don't think twice about using Caliber You will not be disappointed They guarantee their work with a National warranty and do excellent workI would not hesitate to use them again

Unfortunately when the customer sent the email to me I was already out of town.They emailed on...

the 15th Saturday and on the 17th Monday.
 
When they emailed on the 17th the out of office message would have let them know that I would not be available through the 21st. 
I had not heard from them again after that.
 
I assure you Prospect Mortgage is a national mortgage company and we do strive to help our customers achieve home ownership.
 
I have turned the complaint over to our compliance department as is our policy and they will address it.
 
As for their  personal information, it was kept in secure electronic format and it will be deleted.Their information has never been at risk.
 
The timing was unfortunate and I certainly do apologize to them for the inconvenience and concern that this caused them.
 
Thank You,
 
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Apply online today at: [redacted]
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Address: 1717 N Naper Blvd Ste 300, Naperville, Illinois, United States, 60563-8839

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www.myprospectmortgage.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Prospect Mortgage, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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