Prosper Security Reviews (%countItem)
Prosper Security Rating
Address: 1089 Rivershore Rd, Charleston, South Carolina, United States, 29492-7980
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Address: 1089 Rivershore Rd, Charleston, South Carolina, United States, 29492-7980
Phone: |
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Web: |
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Add contact information for Prosper Security
Contract ended in 2018 but I am still being charged and did not renew. No longer at residence or own the device. Cannot get in touch with company.
I've been trying to contact the main office for over a year to dispute continued charges. I keep getting, after using 4 different numbers, a company that fields calls. They have stated their is no phone number to the main office. They can just email the company who should reach out to me. No one has reached out, and I am still being charged beyond my contract. I have been charged $81 per month since September 2018 when the contract ended. That's a little over $1500 in additional charges. I would like to reach Prosper to rectify this issue and ensure they will cease charges moving forward.
Contract ended in 2018. Charges should have stopped then as I did not request to continue services nor was I asked or contacted for continuation of services.I no longer live in the house or have access to the devices.
Per our records the customer is still in contract. Customer is currently not in-house with ProsperSecurity. For billing questions, customer will need to call SEP at (888) 501-5612. They can provide information regarding billing and remaining months on contract.
(The consumer indicated he/she DID NOT accept the response from the business.)
The contract was for 3 years beginning in 2014, then extended for a year which would have ended in 2028. If something changed, I was not informed. The only reason they know I'm not in the house is because informed them. They are playing games. This is the same number I've tried to reach them on before with no response except I'd get a call back.
The customer is in a 60 month contract. I will reach out tomorrow and send them a copy of their contract if needed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept any contract that was not shared with me. I have provided what I was given. Any other documentation is unacceptable.
They don't need to postpone reaching out. Today will suffice...
Company wants to put solar panels on house. We did not agree. Contract was fraudulently signed.
In January of this year, an employee of the Prosper Security Company came by to update our alarm system. He did so on his own, we did not ask him to do so. While he was here, he started to talk to me about solar panels. My husband who is 64 was also in the room. The employee, ***, told me since they had not built the nuclear plant in Columbia, every ones electrical bill would be going up. He asked us who our power company was and I told him Duke Energy. We finalized the alarm part and he was to come back in February so I could sign the paperwork. I thought he came back on 2-22, it might have been the 23rd. He showed me on his computer pad how much we were paying month and how these panels would bring our electrical bill down. Not by much I said. How he got permission to see what we were paying I don't know. I was very skeptical. I asked him how much would this cost us and he said nothing. I asked him if I wanted toput a new roof on how would that happen. He said at no cost, they would come take them down to put a roof on. I said before I agree to anything, I wanted to talk to some people who had had this done. He mentioned some nurse at the hospital here in town but I could call the girl at the company, *** and ask her because I needed to call her to let her know about how the visit went that day. *** then went outside and was checking around the house. In the dark.I called *** and asked her if she could give me some names of some customers who had this done and she said I don't know, she would check and get back with me. Never heard from her until March 25th. I received a text on my phone stating that they had 2 installation dates for next week, Wednesday or Friday. I texted her back and said since I did not here from her about being able to talk to someone that had this done, we would not be doing solar panels.She texted back that the solar company, First Light. would not let them give out customer contact but I could red their reviews on their website and Facebook page. Because I never told her we wer cancelling, I was far beyond the NOC window. Now keep in mind we have no paperwork about this installation. At this point she said there would be thousands of dollars in cancellation fees.She said what concerns do you have? She could send *** out to explain everything to us. I replied no. I also replied you said no such thing, and I told her a few other things to. I texted back that since you say there is nothing I can do, tell them to come Wednesday.On March 26th, I asked her where was the paperwork associated with the panels? She said everything should be on file with the email we had on file with them. If we did not see the documents, send her an updated email address and she would resend. I told her she should have the email address with the alarm paperwork. I sent her my address and told her my husband was sitting right there when *** talked to me . We had made no decision and we did not sign anything. She texted back and said my husband signed them electronically with *** and I said he did not. We did not sign anything On Friday the paperwork arrived at my email address. There were some places that had to be initialed, don't know if it was written by hand or done electronically. If written, they are not in his handwriting. The email address si not even his email. I have filed a police report today. they told me if these people show up Wednesday tell them to leave, if they did not, call them and they would come to the house and take care of it. The price of the bill that was supposed to cost us nothing- over 28,000 dollars. I am so scared that we are stuck with this I hope you can help us.The service number for Prosper Security is XXX-XXX-XXXX. That is also ***'s number. I am sending you a copy of the contract that has the solar panel's number on it.
I do not want solar panels and I want to discontinue the alarm contract with them without paying a fine. If I have to, I will seek legal advice.
The salesman sat with the customer and her husband over two appointments and reviewed the proposal with solar. The customer signatures are on the first light solar contract from the second meeting. The customer wanted to speak to other solar customers about their experiences, but our installation partner would not allow me to give out customer contact information and explained that she could see reviews on the website. The customer never called to cancel or state any concerns in the two months that lapsed between the sales appointment and when I called her to schedule the installation. When she stated she wanted to cancel, I explained that it was passed the 3 day cancellation window. I also resent her the ppw. She scheduled her install for today. Then this Monday she texted that she would not allow the men to install today. So I informed first light of this. I informed the customer that first light does change cancellation fees this late in the process. That is now between the customer and first light directly.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I believe I had stated in my complaint, we received no paperwork or contract about the loan. The second visit was in February so it has not been 2 months sine he was here. Yesterday, the first light people called me and I explained to them what happened. They tole me a loan through loan pal had been opened in my husbands name. Again, we did not approve this. My husband has called the loan company and has cancelled the loan. Also, the email address they had on file was incorrect so we did not receive paperwork until Friday March 27, 2020.
As stated previously, the husband signed the ppw. The customers never called to inform us that they didn't receive the ppw or that they needed further assistance. Additionally, from what I understand, they have been released from any obligations related to their solar contract.
Charged double for the last 3 months
For the last 3 months my elderly father, who is on a fixed income has been charged double. We have made several calls and left several messages without receiving a call back. No one in the billing department is ever available. I called 9am on the dot and no one was available, I called several times throughout the day for several days and weeks and no one ever is available to speak to.
All we want to do is end the contract and pay the balance. This company has charged double for the past 3 months, so that means they have 3 months in advance payment until June. That means there are 5 months left in the contract. We want to pay the 5 months balance and want this company to come get their equipment as soon as possible. Please send a bill with the remaining balance.
I do see there was an error in the billing Dept. The duplicate charges have been refunded. Two months have already been changed back by the customer. The error has been corrected for future months. I will request a copy of the customer contract from the contracting Dept to determine the payoff amount for the customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
There we 3 months of double charges and only two were returned. The one month needs to be refunded as soon as possible.
I DID REFUND THE ONE MONTH THAT SHE DID NOT CHARGEBACK. I indicated that in my last response. Her balance to payoff and end the contract is $809.91. There are nine months remaining at $89.99/month. The check for the balance can be made out to our corporate name: Inside Marketing Inc and mailed to *** Mount ***, South Carolina, XXXXX.
This company continued to double withdraw funds.
Prosper
April = April & May
May = June & July
June = August & September
July = October & November
This company has been continued to withdraw double. The contract ends in November. With the double payment being taken out the contract was paid to the end of the contract I. November. However, a double payment was taken out again which is beyond the contract. Refund needed and no more money taken out due to the account being paid up to the end of the contract.
This is Prosper Security. We have refunded the two charges in August, although one was already returned by the customer. The billing cycle has also been cancelled and will no longer draft from customers account. We appreciate you honoring the contract and paying in full. Please mail equipment to *** S *** mount *** XXXXX. Thank you.
They installed solar panels on the roof of my home and will not turn them on or take them off. They keep trying to get me to pay on them
Panels have been put on and waited on the company for over 2 years
For them to finish turning them on and for them to have customer service instead of not answering phone calls.
We were independently contracted salesmen for ALTARAY Solar. ALTARAY did all the work for this customer including permits and installation. They unfortunately declared bankruptcy and went out of business a few months ago. The customer's only option is to contact their solar lender and explain that they need the lender to contract a local solar company to complete their solar system and get it turned on. So far the lenders have been doing a good job of picking up where ALTARAY left off. They typically employ a local company called Solsius to complete the systems.
is a predator, he preys on the elderly.He neglected to provide my father with proper documents as per the contract.
Purchase date 12/03/2015; Acct No *** (alarm monitoring agreement); Acct No XXX-XXXXX Security Equity Partners for Prosper Security; *** Salesman (predator); Mr. solicited my father at his home to purchase a security system, telephone and a fancy thermostat for the HVAC unit Dec of 2015. That Christmas was when my father had to pay the HVAC man $1000.00 due to a malfunctioning thermostat. Using my grandmothers magnifying glass to read the FINE print it states that my father was provided a copy of this contract along with 2 "Notice of Cancellation". HE WAS NOT!!! My father had internet, phone and security with our local company and Mr. said he could and would save him money, but has done nothing but cost him money!Clearly Mr. failed to fulfill his part of the contract therefore this contract should be null and void. My father has been unable to get any assistance or information from Security Equity Partners, LLC. This was the first time Mr. visited my fathers home, the second time was to sell him Altaray Solar panels, 34 of them but only 33 work. The solar panels are covered with trees therefore are useless and after many attempts to have them work properly, they still DO NOT! After much investigation, filing of complaints from Utah all the way to Fla. and with the police, and a consumer attorney My father's account has been closed with a zero balance and we are waiting on the refund. The finance company, the Dept. of Labor and our local police dept are all seeking Mr.. He falsely reported information in order to qualify my father for a loan that my father was unaware he was signing for. It is my understanding from the SC Dept of Consumer Affairs that my father is not the only one with this exact same story down to the salesman (predator)
The Prosper Security Contract has a 60 month term on it that automatically renews for 1 year unless you cancel. I have the forms in my hand Prosper has my POA as well as Security Equity Partners and they will be mailed. My father has kept all of this quiet until it severely effected his health to the point of me obtaining a POA and nearly loosing my father not once but twice. This complaint is the 1st step of many to go with Prosper Security and ***! I will have justice for my father. It is my opinion that *** is a certified Scam Artist who preys on the elderly and it is also my opinion that the State of SC should pursue him under the venerable adult statutes. I will be attaching a copy of the contract that my father did not receive as well as my POA for your records
It is my desire that this contract be dissolved. My father should not owe anyone another red penny especially anyone or anything having to do with ***. It is also my desire that *** be banished from the state.
The customer being referenced is *** and his wife together made the decision to purchase an alarm system from Prosper Security in 2015. They were of sound mind and did not have a POA. The system was installed and has been serviced by Prosper when needed. *** has been a wonderful and gracious customer for years and we have enjoyed working with him. We do have a contract with his signature on it as we would not have spent hours installing his system without it. Last year, ***'s son wrote to the Revdex.com wanting to cancel his father's contract early. We provided viable options and the Revdex.com determined the company had made appropriate attempts to resolve the concerns and closed the case. We are sorry to hear that *** is ill. We do not feel that his reported failing health can be linked to an alarm contract from almost five years ago. *** also purchased solar panels through our salesman from a company called *** Solar out of Utah. We are sorry to hear that one of the 34 panels was reportedly not working. The panels are under a 20 year manufacturers warranty and the customer has the information to have the panel replaced or repaired. I can also provide this information again if needed. If Ms. would like to contact me and provide me with a copy of the POA document, I will be happy to discuss the options. If she leaves a voicemail, please state the name of the customer the call is referencing.
Document Attached
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. does not have a son, he has three daughters, none of which has assisted him prior to this year. I did not say Prosper had caused my fathers health problems, but I can promise you the stress from the solar panels has. All of the above is irrelevant. This is a sales practice issue against your salesman, ***. Like I said he preys on the elderly. My purpose in this is to increase public awareness! Your contract states that by my father signing he HAS received a copy of the contract and the two Notice of Cancelation, he did not receive anything. My father has made several attempts to obtain a copy of the contract, but was given the run around. It took me several calls over the past month to get a copy of it. But I would like to know how would you know if my parents had a POA in 2015? Is that a question on the application? Do you check to see if anyone is looking out for their parent? It seems to me to be all a scheme. Clearly! How else would you know so much about *** I will send you my POA and call you to discuss this matter and to CANCEL any further renewals of my fathers contract. I also need to send you a copy of the "Notice of Cancelation"
Thank you for your response. For all concerns related to your solar project or warranties, please contact Altaray at XXX-XXX-XXXX. Once again, the number to reach me at regarding the alarm system is XXX-XXX-XXXX. If you reach my vm, please leave a name and number and what it is concerning and I will return your call.
Thank you
also runs a solar panel business. He came into my house and lied on 3 separate occasions about how much the solar panels cost
H
He is a big fat liar told me 3 times that the solar panels going on my roof would not cost me anything that they were Government financed. Later we get a call From a finance company saying we owe over $43,000 for the solar panels. Not gonna pay.
The solar payments replace the utility payments. So there is no additional charge for the solar in this respect. The issue we have run into is that the county inspection has not occurred for some reason. This inspection is required for their panels to be turned on. Since they are not turned on yet, they are still paying utilities too. This is a temporary overlap in payments due to the county's delays. We did call the county again today and they said the inspection with take place within the next two weeks. Our corporate, Altaray, spoke with the Longs today and is sending them reimbursement for their solar payments during this temporary overlap that has been beyond our control. The Longs need to send Altaray copies of the lender statements they've received or bank draft documents showing solar payments that have been made. Altaray will then process for reimbursement.
Once their solar is turned on, they will only have the one payment going forward. Altaray will continue to reimburse them until that time. I would be more than happy to speak to the Longs if they will call me at XXX-XXX-XXXX.
This company has given me nothing but issues from the beginning and I want to cancel my account
From the get go this company was very misleading. I was never provided a copy of my paperwork and was never told if I had an obligation. This company is impossible to get in contact with. Im a senior with no use for this alarm and I am paying $100 a month. I have not seen this company since the day they installed it. After looking online it seems there has been numerous other issues with this company and customers not being able to get in contact with them. As a senior citizen I feel like I was taken advantage of and I want to cancel my account as I have no use for the system anymore. Since I was never left any paperwork I would like to cancel with no fee
I would like to cancel this account with no further penalty
Nothing has been resolved. We have emailed the company as they have not replied. We need this resolved or we will take this to the attorney general!
It is NOT true that there has been no correspondence. On Tuesday of this week, I spoke with both the customer and his wife on two separate calls. On both calls I clearly explained their cancellation options. The customer said he would get back to me and has not called me back. His son just wants us to dissolve the contract, but we cannot. The contract clearly states reasonable options, the same options I discussed on the phone. We can transfer the payments to the new tenant of the home as well. We are willing to work with the customer, but we cannot cancel their contract and absolve them of the remaining debt on the contract of $2,499.00 that has to be paid to our financial institution. It is not our debt to forgive. And no bank will just erase a debt. Other customers in a similar situation select one of our options with no further issue. They typically pay off the debt, or transfer the payments to the new tenant of the home. When the customer returns my call and gives me his selection, I will be happy to help him.
(The consumer indicated he/she DID NOT accept the response from the business.)
There are health issues that are currently going on. As far as passing this alarm off to a new home owner is not s priority. Even if it was passed to a new home owner, no one will take over an alarm paying $100 a month. This is absurd. We will provide doctor information or whatever you want but to say we have to pay over two thousand dollars is absurd given the situation. Having us pay the full balance to cancel is not a valid option. At $100 a month I am certain that the company has made its return and then some. We want options that show you are working with us. If not, we will contact the attorney general and we will only accept communication through email
Cannot reach dept.concerning repair issues for the past 3 mos.
Window sensors quit working.Reported 3-4 times a week and no response. Complete system has shut down for the past 2 weeks.Cannot get in touch with company. answering system always report the no one is available but that she would fax information. acct is still being debit for payment. Not even chimes are working on the doors.
Needs system repaired or released from contract if not already.
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: @prospersecurity.com
I show record of the customer calling this week, not for months. She was serviced in April and June. In June I also gave her my work cell she could call directly and she has not called me on my cell. This week has been her first attempt reaching out since then. I have left her a voicemail that we will be servicing her tomorrow 10/4 early evening. I told her to contact us if she needs us to come at a different time. I have not heard back as of yet so she will be serviced tomorrow. Thank you.
Failure to release contract with refund
Revdex.com I contacted you once when I could not get response or service from proctor. They finally contacted me after I contacted you after trying for over 3 months. I had no service and my home was entered twice tru the window .I never receive the battery that they said was on order. I had to purchase a new security system and the certified letter was returned from the new company stating that I now longer needed their service.I sent the same letter and it was returned also. someone was suppose to call me concerning return of payment,They are still debiting my account. I have police documents of each break in when I had no service, not even a door chime. Proctor breached the contract by not providing service. I read their response to my last complaint and its a total lie. All I wanted at that time was service which I never received. I need for them to return payments since may 2019 when I got new service and stop debiting my account. From the time of my last complaint until I got new service, there was no service. Return of payment since may 2019 and stop debiting my account
Customer was serviced on 10/4/18 and 1/31/19. We even waived service charges. While still in contract with Prosper Security, customer switched companies to a new alarm company in May 2019. This breaches her contract which states that ONLY PROSPER EMPLOYEES CAN SERVICE OR REMOVE SECURITY EQUIPMENT. In order to effectively cancel, she must pay the remaining balance on her account. She may also opt to have payments continue to be drafted until her contract is up. We will re-install our security system one time at no charge if she wants to have our services while she finishes out her contract. But we cannot stop her payments short of the completion date of her contract. We have documentation that her system was working on alarm.com, which also sent us an email notification on the day customer removed our system that the system had been taken offline. Therefore we can contend the argument that the system was not working. As long as she armed it, it will work. If customers do not arm their system, it will not trigger an alarm during a break in. If customer would like to schedule a reinstallation, customer can call me at XXX-XXX-XXXX. Thank you.
Back camera has not been working for sometime and wires wrapped with electrical tape. No one has come out
My father is a senior citizen who got a security system to feel safe since he lives alone. The purpose of this alarm system is to protect his life and property. Things have been stolen from his backyard, someone has also stolen gas from his truck and using his water. These things maybe happening when he is home and when he is not, however, there is no video to show officers to make the report.
Also the wiring is not professional. The alarm panel was put where I did not want it in an inconvenient place. The wiring is not professional at all. The service person plugged the alarm panel to an extension cord and wrapped it with electrical tape and plugged into the socket. If it would have been put where I requested this would have never happened. There are holes in the wall for the wiring of the cameras outside that has been filled with something that looks like clear putty or chewing gum. I have also taken pictures and sent it to them and no one has come out yet to make the repairs.
The last time I emailed them was August 23, 2018 @ 0944am an I have yet to receive a response from them.
My father is a 60 month contract with this company. This alarm company is one that does not care about its customers safety or concerns. In February I contacted them via email wanting to know how much longer the contact is and how to get out of it due to negligence. The response was "He has 32 months remaining on his contract. He was installed 11/16/15 and it is a 60 month contract." I have sent several emails asking how to end the contract and still have not received a response. At this point, my father willing to ruin his credit by having his bank stop is automatic draft payments. He is not position to do that when he is in need of repairs on his home and may have to take a loan from his bank.
Please help us resolve this issue.
I am Power of Attorney for my father. We are requesting to void this contract because no one is returning our calls or emails to make repairs and we not be held responsible for the balance.
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: @prospersrcurity.com
Prosper Security recently serviced ***, during which time *** yelled, swore at, and cornered our technician, restricting him from leaving the home. Me *** also retrieved a gun from his home and held it while yelling at our technician. Our technician called the police who helped him safely exit. Our technician does not feel safe servicing with Mr *** in the home. He is willing to Service with only the POA home while Mr *** is not in the home. If this can be arranged, we can schedule servicing.