Protalus Reviews (%countItem)
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Protalus Rating
Address: 20950 SW 115th Ave Ste 100 SUITE 100, Tualatin, Oregon, United States, 97062-7093
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As soon as I tried them, I knew they would not work for me. I contacted Protalus and was offered tips for making them comfortable. I declined their assistance and was told that I was required to keep them for 30 days before they would provide my refund. They never provided the refund, when I inquired as to why, I was told I had waited too long to contact them, notwithstanding my immediate attempts to return the product and get a refund.
Hello!We do see that we were contacted regarding the Protalus order *** and - while we highly recommend wearing them for at least 30 days - it is not required to hold on to them for any period of time in order to return for refund; we know some other companies do have that policy but our 90-day guarantee is designed for the customer. It looks like the first email we received was when the order was already outside of the guarantee; however, I do see that we followed up on 9.2.19 to assist further, and we show the order refunded in full at that time. The full amount of the order will show refunded back onto the original credit card on or shortly after 9.2.19. We recommend reaching out to us if there are any questions regarding the card used, amount refunded, or anything else needed. It's important to us to take care of our customers!Best Regards,Nick H.Protalus Customer Service Team
I can not wear these inserts. I’ve tried to get a refund, sent them back, no reply.
I just want my refund.
Hello ***,
We have completed your refund in full, in the amount of $71.96. We do not have record of your insoles arriving in our office, so we sincerely apologize for this delay in refund. Thank you for giving us the opportunity to complete it.
Best Regards, Jenni S. Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Its obvious that Protalus really cares about its customers and I like the way they handled it when I had an issue with the shipping.
Hi ***,
Thank you for taking the time to leave us a review. We always want to provide the best product as well as the best service for all our customers. That means addressing any issues quickly and efficiently in the best interest of the customer. Thank you for giving us the opportunity to help you with this. We highly value you and your business.
Best Regards,
Jenni S
Customer Service Supervisor
HAVE A PROBLEM WEARING TE INSOLES, UNABLE TO CONTACT COMPANY. E-MAILS WON'T WORK.
I HAVE PARKINSON AND NEUREOPATHY, HAMMER TOES. I NEED WHAT COULD BE DONE IN ORDER
TO WEAR THE INSOLES. OTHER WISE I NEED TO KNOW HOW TO RETURN.
From: *** Sent: Wednesday, September 19, 2018 8:35 AMTo: ComplaintsSubject: COMPLAINT WAS SETTLED
THE COMPLAINT NO. Revdex.com-*** WITH PROTALUS HAS BEEN SETTLED.
THE COMPANY REFUNDED MY MONEY,
***, ***
THANKS FOR YOUR HELP.
I recently ordered a pair pf Protalus orthotic inserts. It was marketed as a solid item, but I don't think these are legit and it seems like a scam. I have wider feet and the website says that these are made for wider feet, but they are not....
Hi ***, We would be happy to help you complete a courtesy refund, which is outside of our normal operating policy of return and subsequent refund. We have refunded you in full, $66.96 which is the amount after you had previously been given an additional $5.00 discount for your review on Shopper Approved. Please allow 2-3 business days for it to fund into your payment method. Best Regards, Jenni S Customer Service Supervisor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have now been using Protalus inserts for 3 weeks. They have helped me so much that I have now bought four different types that are offered.At the tender age of 63, I had been experiencing knee pain and foot pain from bunions after many years of athletic activities. In just three weeks my bunions have reversed and my knee pain is gone! I smile every day I put my shoes on . Thank you so much for your product!
Hi ***,
We loved hearing that you are being helped! That has put a smile on our faces, too. We greatly appreciate when our customers share their results with us. Since we do have the six models, feedback is valued highly. We love that our insoles are helping you to live your life in much more comfort.
Thank you so much for sharing your experience!
Best Regards,
Jenni S
Customer Service Supervisor