Protecall Services, Inc.

Please be advised that this customer never made contact with us to let us know that the icemaker was not workingThe communication we received from the Revdex.com is the first time we are hearing of any complaintsIf I had spent the amount of money they had, I would have made a complaint much soonerOur
work only has a day warrantyWe would have had no problem returning to the customer's home to fix the unit had they called to let us knowAlso, please note that we have this service call under a completely different name and phone number; ***k, ###-###-####We were only able to locate the paper work based on the address???We will call the customer to set up an appointment to re-check the unit.Thank youJimmy's Range & Appliances

Further to our response to this complaint of May **, 2016, we returned to the customer's home to check the unit once again and made the necessary adjustments. We followed up with the customer on Thursday, May [redacted] and were advised that there was some activity with the ice maker. We followed up again today, May [redacted] and were advised by [redacted] that the icemaker is working fine and appreciated our following up. Thank you. Jimmy's Range & Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business owner's assertion that they were never contacted that the ice maker was not working is not true. Their office was contacted repeatedly by my wife and me immediately after the replacement unit failed. Several appointments were scheduled that they failed to keep. Shortly after this I suffered an accident which resulted in surgery for a knee replacement. Following up further on this complaint temporarily took a back seat to my rehab. The business has stated that they will contact me to set up an appointment to re-check the unit. We spoke earlier today and they are to call me back and tell me what day next week they can come. Until they come and complete their repair properly this complaint will be considered to be "NOT RESOLVED".When the replacement unit is working properly the status of the complaint will be changed to "Resolved".[redacted]
  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]