Protech Appliance Repair & Sales, Inc.

Technician Brad arrived to the property and this claim was submitted *** the homeowners warranty company is *** *** and this appliance washer was denied for improper install Technician Brad found that whom ever installed this washer it was improperly installed and
the only way to diagnoses a appliance is to first find out the cause of failure and to a assess the cause of failure and report to homeowner warranty *** *** with that cause of failureThe original company who installed this washer into a frame 3/and the washer is inches and was an improper install. If the washer is to be pushed back into this frame it would damage the washer which as a company we are not go out to damage someone propertyThis homeowner lives out of state and had no idea that this washer was improperly installed by the previous company. Therefore this complaint has no validity or cause for this complaint at this time we feel that we have saved this homeowner from further damages upon her washer. This is a warranty company complaint and has been handled by her warranty company *** *** and processed through her plan and denied for the reinstall that same day technician Brad serviced her propertyIf you have any further question please review your policy with *** *** or you can call ###-###-#### with claim number or you can call my office at Protech Appliance Repair at ###-###-####Thank-you for your time and patience into this matter.Regards,Debbie K*** ( owner)Protech Appliance Repair & Sales Inc

I reject this response as *** *** instructed Protech to put the washer back in the spot in which he found it
They still need to refund my money

I reject this response as [redacted] instructed Protech to put the washer back in the spot in which he found it. They still need to refund my money.

The decision of this denial with this homeowner and her Home Warranty Company [redacted] has a trade call fee that when this homeowner signed an agreed policy that when submitting any claim through [redacted] that she must pay or be billed her trade call fee which is $65.00. That is a legal and sign document that she agreed when signing up her with a Home Warranty Company [redacted] Home Protection. Any further issues in this matter with be directed to her Home Warranty Company [redacted]. Thank-you for your time and patience into this matter.Regards,Debbie K[redacted] ( owner)Protech Appliance Repair

The decision of this denial with this homeowner and her Home Warranty Company [redacted] has a trade call fee that when this homeowner signed an agreed policy that when submitting any claim through [redacted] that she must pay or be billed her trade call fee which is $65.00. That is a legal and sign document that she agreed when signing up her with a Home Warranty Company [redacted] Home Protection. Any further issues in this matter with be directed to her Home Warranty Company [redacted]. Thank-you for your time and patience into this matter.
Regards,
Debbie K[redacted] ( owner)
Protech Appliance Repair

Great Customer Service. Brad is a great technician. Highly recommend.

Technician Brad arrived to the property and this claim was submitted [redacted] the homeowners warranty company is [redacted] and this appliance washer was denied for improper install . Technician Brad found that whom ever installed this washer it was improperly installed and...

the only way to diagnoses a appliance is to first find out the cause of failure and to a assess the cause of failure and report to homeowner warranty [redacted] with that cause of failure. The original company who installed this washer into a frame 21 3/4 and  the washer is 22 inches and was an improper install.  If the washer is to be pushed back into this frame it would damage the washer which as a company we are not go out to damage someone property. This homeowner lives out of state and had no idea that this washer was improperly installed by the previous company. Therefore this complaint has no validity or cause for this complaint at this time we feel that we have saved this homeowner from further damages upon her washer. This is a warranty company complaint and has been handled by her warranty company [redacted] and processed through her plan and denied for the reinstall that same day technician Brad serviced her property. If you have any further question please review your policy with [redacted] or you can call ###-###-#### with claim number or you can call my office at Protech Appliance Repair at ###-###-####. Thank-you for your time and patience into this matter.Regards,
Debbie K[redacted] ( owner)
Protech Appliance Repair & Sales Inc.

The Technician arrived at our home one hour later then the agreed upon appointment time to diagnose and repair a problem with our refrigerator. He stated that it was a very simple fix but we were informed that they do not carry any parts on their truck and that it would take up to a week for them to return to complete the repair. The office did not return any of our calls in regards to completing the repair. We were given a carbon invoice after paying the technician $65.00 for the service call that was not legible, the hand writing was so poor that we could not even read what the issue was with our refrigerator. The whole experience was extremely unprofessional and sketchy. In the end all we ended up with was an awful experience that cost my family $65.00! A warning to all do NOT use this company!!

I was assigned Protech for a warranty claim on a rental property that I own. Once I received the claim number and vendor information I called their offices to give them my tenant's information and to let them know that I would be paying the service fee. The woman who answered the phone was completely rude and told me that she didn't have the claim yet. I tried to give her the claim number so that when she did get the claim, she would have all of the information. She just kept cutting me off and wouldn't take down any of the information. Then, when the claim did come through, she started calling my tenant and telling her that she had to pay the service fee not me. Outrageous. My tenant is elderly and became very stressed out thinking that she was going to have to pay for the work. After finding this out, I called my tenant to assure her that I would be paying for the repair. She mentioned that the company had called her several times demanding the payment. I called the warranty company and requested a different company be sent due to the rude and unprofessional behavior of this company. I then received a call from Protech, which I didn't answer. I sent them an email explaining why I changed vendors and promptly got back a defensive and again, rude response. I do not know why warranty companies keep people like this on their list of vendors.

Technician Brad arrived to the property and this claim was submitted [redacted] the homeowners warranty company is [redacted] and this appliance washer was denied for improper install . Technician Brad found that whom ever installed this washer it was improperly installed and...

the only way to diagnoses a appliance is to first find out the cause of failure and to a assess the cause of failure and report to homeowner warranty [redacted] with that cause of failure. The original company who installed this washer into a frame 21 3/4 and  the washer is 22 inches and was an improper install.  If the washer is to be pushed back into this frame it would damage the washer which as a company we are not go out to damage someone property. This homeowner lives out of state and had no idea that this washer was improperly installed by the previous company. Therefore this complaint has no validity or cause for this complaint at this time we feel that we have saved this homeowner from further damages upon her washer. This is a warranty company complaint and has been handled by her warranty company [redacted] and processed through her plan and denied for the reinstall that same day technician Brad serviced her property. If you have any further question please review your policy with [redacted] or you can call ###-###-#### with claim number or you can call my office at Protech Appliance Repair at ###-###-####. Thank-you for your time and patience into this matter.Regards,
Debbie K[redacted] ( owner)
Protech Appliance Repair & Sales Inc.

The decision of this denial with this homeowner and her Home Warranty Company [redacted] has a trade call fee that when this homeowner signed an agreed policy that when submitting any claim through [redacted] that she must pay or be billed her trade call fee which is $65.00. That is a legal and sign document that she agreed when signing up her with a Home Warranty Company [redacted] Home Protection. Any further issues in this matter with be directed to her Home Warranty Company [redacted]. Thank-you for your time and patience into this matter.
Regards,
Debbie K[redacted] ( owner)
Protech Appliance Repair

I reject this response as [redacted] instructed Protech to put the washer back in the spot in which he found it.
 
They still need to refund my money.

The Technician arrived at our home one hour later then the agreed upon appointment time to diagnose and repair a problem with our refrigerator. He stated that it was a very simple fix but we were informed that they do not carry any parts on their truck and that it would take up to a week for them to return to complete the repair. The office did not return any of our calls in regards to completing the repair. We were given a carbon invoice after paying the technician $65.00 for the service call that was not legible, the hand writing was so poor that we could not even read what the issue was with our refrigerator. The whole experience was extremely unprofessional and sketchy. In the end all we ended up with was an awful experience that cost my family $65.00! A warning to all do NOT use this company!!

I was assigned Protech for a warranty claim on a rental property that I own. Once I received the claim number and vendor information I called their offices to give them my tenant's information and to let them know that I would be paying the service fee. The woman who answered the phone was completely rude and told me that she didn't have the claim yet. I tried to give her the claim number so that when she did get the claim, she would have all of the information. She just kept cutting me off and wouldn't take down any of the information. Then, when the claim did come through, she started calling my tenant and telling her that she had to pay the service fee not me. Outrageous. My tenant is elderly and became very stressed out thinking that she was going to have to pay for the work. After finding this out, I called my tenant to assure her that I would be paying for the repair. She mentioned that the company had called her several times demanding the payment. I called the warranty company and requested a different company be sent due to the rude and unprofessional behavior of this company. I then received a call from Protech, which I didn't answer. I sent them an email explaining why I changed vendors and promptly got back a defensive and again, rude response. I do not know why warranty companies keep people like this on their list of vendors.

Great Customer Service. Brad is a great technician. Highly recommend.