Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Contact Name and Title: Eric [redacted] Project Man Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @protechsinc.com Protechs was scheduled to go back to [redacted] 's house on 8/to clean the carpets at this time it was brought to the tech that was at the house that the walls may still be wetAt that time I informed the tech to go ahead and remove any baseboard needed and set up drying equipment until I could meet with the homeownersThere was a meeting set up on 8/at 12:00pm so I could meet with the homeowners to see what was going on On 8/18/at 12:00pm I arrived at the home where I meet the homeowners along with their insurance adjuster Barb [redacted] with Indiana Farm BureauWhen we went down into the basement I checked the drywall for moisture which it said there was between % and 10% moisture content which is considered dry in this part of the countryI also check the holes that were drilled by the tech on 14th and the insulation was dry at that pointDuring my inspection on my hands and knees I was also was inspecting for any visible fungi growth which I could not see anyThe homeowner went and got a drill and drilled a few holes where we did find some damp insulationAt that time I agreed to get equipment in later that day or the following morning that could dry out the walls (wall unit dryers) which was not currently on the jobWhich was agreed upon by all members attending the meeting, the homeowners and the insurance adjuster along with myselfBoth the adjuster and the homeowners wanted to do a mold test and have Protechs pay for itI said at the time I would not agree to the test but let me check with the office and I would let them when I called the homeowner back on what time crew would be installing the equipment When I called back the homeowner back later the same day 8/I informed Mrs [redacted] that I would be installed the needed equipment later the same day I just need to know what time and she said 5:30pm would be fineI said that would be fine at which time I informed her that Protechs was willing to have SES Environmental come out and do a mold test once the walls was dryMrsRhodenzier said that would be fineSo at which time I am still thinking we have once again all agreed to what the adjuster and homeowners was asking for during our meeting earlier that day in the basementThen at 5:00pm Mrs [redacted] calls in and has to change the meeting to the following dayOn the 19th I have Jodi my assistant and see what time we can get into the house, she had to leave a voice mailAt 3:00pm I get a call from Mr [redacted] saying all he wants done now is to cut the drywall out and do a mold testAt which time informed him that is not what we agreed less than hours earlierI was informed that they have talked to several other professionals and this is what they said needed to be doneI further proceeded to say that first of all the walls need to be dry no matter what which Protechs will do at their cost, second thing Protechs will have a [redacted] come in and do a mold test which Protechs will do at their costOnce the results of the test are back then we can talk about what steps need to take placeHowever Protechs is not willing to just start cutting out drywall and insulation before the mold test is taken as I want to deal with fact not what if'sI was told at that time by Mr [redacted] that he was going to get back with me which he did by sending the Revdex.com letter I also want to point out that Protechs still has equipment in the basement of the homeowners as we was going to pick it up later on the 18th when we agreed to install different equipment that could dry the wallsI would like to set up a time so Protechs can get there equipment back OFFER: Protechs is still willing to offer and agree to what was agreed on the 8/18/at 12:PMWith the addition of doing the mold test by SESIf the test comes back positive Protechs will address the issue with the homeowner and the insurance company at that time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) On two different occasions ProTechs declared their job complete while there was wet insulation behind the walls Another company was contacted to provide an estimate for repairing the mess left by ProTechWithin a few minutes they removed a small rectangle of drywall that exhibited moldThis is what ProTech should have done upon first hearing there was even a chance of having not properly removed all of the moistureLuckily our insurance company has our backs because ProTech did not provide the service they advertise Our basement flooded on June 27th - drywall and insulation is now going to be removed and studs sprayed with antimicrobial sprayIt will likely be another month before we have finally recovered from what should have been a week long process Final Business Response / [redacted] (4000, 9, 2015/09/14) */ Contact Name and Title: Eric [redacted] Project Man Protechs never said that they were not willing to remove the drywall and insulation if neededWhat Protechs was trying to do was take the appropriate steps to correct the situation by first of all make sure the structure was completely dry by using wall drying unitsThe second things Protechs had agreed to do was have a third party company (SES) come in and do a mold test to see if any further steps was neededAll of this at the cost of Protechs, neither the homeowner nor the insurance company Now it looks like the homeowner has already hired a contractor that has removed drywall and is planning on removing the rest of the drywall and insulation to the studs? This is as per the response dated September 4, What Protechs is unclear of is just how much mold was found by this contractor and how large of an area is he planning on removing? With the mold testing that Protechs agreed to do this could have been determined as to the extent of the issue, now I feel a slug hammer is being used, when all that may have been needed was a smaller hammerWithout proper testing there is no way to know if this is the correct step that is neededJust because mold is found on the back of drywall, that does not tell the whole story and what is the amount of moldMold is found in every house even ones that has never been flooded before OFFER: Protechs would like to offer that we get to look at the back of the drywall that was removed (small rectangle that exhibited mold) before any further work is doneWe would still like to have SES come in and does a mold test to determine to what extent if any removal of drywall and insulation is neededOnce the test results are completed and only then can an appropriate plan be made to what is affected and what is not We also want a time set up to be able to come to the property and pick up the drying equipment that was left in the basementA date and time needs to be made available even if the homeowners does not except Protechs offer to correct the issues above
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Contact Name and Title: Eric [redacted] Project Man Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @protechsinc.com Protechs was scheduled to go back to [redacted] 's house on 8/to clean the carpets at this time it was brought to the tech that was at the house that the walls may still be wetAt that time I informed the tech to go ahead and remove any baseboard needed and set up drying equipment until I could meet with the homeownersThere was a meeting set up on 8/at 12:00pm so I could meet with the homeowners to see what was going on On 8/18/at 12:00pm I arrived at the home where I meet the homeowners along with their insurance adjuster Barb [redacted] with Indiana Farm BureauWhen we went down into the basement I checked the drywall for moisture which it said there was between % and 10% moisture content which is considered dry in this part of the countryI also check the holes that were drilled by the tech on 14th and the insulation was dry at that pointDuring my inspection on my hands and knees I was also was inspecting for any visible fungi growth which I could not see anyThe homeowner went and got a drill and drilled a few holes where we did find some damp insulationAt that time I agreed to get equipment in later that day or the following morning that could dry out the walls (wall unit dryers) which was not currently on the jobWhich was agreed upon by all members attending the meeting, the homeowners and the insurance adjuster along with myselfBoth the adjuster and the homeowners wanted to do a mold test and have Protechs pay for itI said at the time I would not agree to the test but let me check with the office and I would let them when I called the homeowner back on what time crew would be installing the equipment When I called back the homeowner back later the same day 8/I informed Mrs [redacted] that I would be installed the needed equipment later the same day I just need to know what time and she said 5:30pm would be fineI said that would be fine at which time I informed her that Protechs was willing to have SES Environmental come out and do a mold test once the walls was dryMrsRhodenzier said that would be fineSo at which time I am still thinking we have once again all agreed to what the adjuster and homeowners was asking for during our meeting earlier that day in the basementThen at 5:00pm Mrs [redacted] calls in and has to change the meeting to the following dayOn the 19th I have Jodi my assistant and see what time we can get into the house, she had to leave a voice mailAt 3:00pm I get a call from Mr [redacted] saying all he wants done now is to cut the drywall out and do a mold testAt which time informed him that is not what we agreed less than hours earlierI was informed that they have talked to several other professionals and this is what they said needed to be doneI further proceeded to say that first of all the walls need to be dry no matter what which Protechs will do at their cost, second thing Protechs will have a [redacted] come in and do a mold test which Protechs will do at their costOnce the results of the test are back then we can talk about what steps need to take placeHowever Protechs is not willing to just start cutting out drywall and insulation before the mold test is taken as I want to deal with fact not what if'sI was told at that time by Mr [redacted] that he was going to get back with me which he did by sending the Revdex.com letter I also want to point out that Protechs still has equipment in the basement of the homeowners as we was going to pick it up later on the 18th when we agreed to install different equipment that could dry the wallsI would like to set up a time so Protechs can get there equipment back OFFER: Protechs is still willing to offer and agree to what was agreed on the 8/18/at 12:PMWith the addition of doing the mold test by SESIf the test comes back positive Protechs will address the issue with the homeowner and the insurance company at that time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) On two different occasions ProTechs declared their job complete while there was wet insulation behind the walls Another company was contacted to provide an estimate for repairing the mess left by ProTechWithin a few minutes they removed a small rectangle of drywall that exhibited moldThis is what ProTech should have done upon first hearing there was even a chance of having not properly removed all of the moistureLuckily our insurance company has our backs because ProTech did not provide the service they advertise Our basement flooded on June 27th - drywall and insulation is now going to be removed and studs sprayed with antimicrobial sprayIt will likely be another month before we have finally recovered from what should have been a week long process Final Business Response / [redacted] (4000, 9, 2015/09/14) */ Contact Name and Title: Eric [redacted] Project Man Protechs never said that they were not willing to remove the drywall and insulation if neededWhat Protechs was trying to do was take the appropriate steps to correct the situation by first of all make sure the structure was completely dry by using wall drying unitsThe second things Protechs had agreed to do was have a third party company (SES) come in and do a mold test to see if any further steps was neededAll of this at the cost of Protechs, neither the homeowner nor the insurance company Now it looks like the homeowner has already hired a contractor that has removed drywall and is planning on removing the rest of the drywall and insulation to the studs? This is as per the response dated September 4, What Protechs is unclear of is just how much mold was found by this contractor and how large of an area is he planning on removing? With the mold testing that Protechs agreed to do this could have been determined as to the extent of the issue, now I feel a slug hammer is being used, when all that may have been needed was a smaller hammerWithout proper testing there is no way to know if this is the correct step that is neededJust because mold is found on the back of drywall, that does not tell the whole story and what is the amount of moldMold is found in every house even ones that has never been flooded before OFFER: Protechs would like to offer that we get to look at the back of the drywall that was removed (small rectangle that exhibited mold) before any further work is doneWe would still like to have SES come in and does a mold test to determine to what extent if any removal of drywall and insulation is neededOnce the test results are completed and only then can an appropriate plan be made to what is affected and what is not We also want a time set up to be able to come to the property and pick up the drying equipment that was left in the basementA date and time needs to be made available even if the homeowners does not except Protechs offer to correct the issues above