Protect-a-Bed

Initial Business Response /* (1000, 5, 2015/05/21) */
Our warranty clearly states that the Product must be inspected for damage after laundering, and use must be discontinued if damage is apparent. The damage that is done to the laminate on this Protector happened over a period of time. Had the...

Protector been checked for damage after laundering, as stated in the warranty, we would have replaced the Protector and the leakage would not have occurred. The customer was sent a copy of the pictures that were taken during the testing so she was able to see the damage that we were talking about. We consider this case closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had followed laundering instructions from the company as directed at all times. No damage was found to the mattress protector upon inspection prior to sending it to the company.
Final Business Response /* (4000, 11, 2015/06/18) */
The damage done to the laminate on the Protector is not the result of a manufacturing defect. Sometimes the heat in the dryer spikes up and down during the drying cycle and may cause the type of damage this Protector is showing. it is also possible that the drum of the dryer was still hot when it stopped tumbling and the laminate melted because it was not taken out promptly. We can only work with the evidence which was returned to us and it is definitely dryer related.