PROTECTION PLUS

Very prompt and professional service from start to finish. John took the time to explain all the options and patiently answered my questions. Came to the house to see the layout and determine the best solution at the best price to meet my needs. Always on time! - a rarity today.

John V. is prompt and very helpful. He responded immediately to my inquiry and did a job well done. The price is always very reasonable.

Appreciated the politeness, professional attitude and detailed information received from John.

Excellent customer service - Same day dispatch

Super helpful! used them twice for home and office.

Excellent service and monitoring for many years. Jason is efficient and pleasant to communicate with. He was able to fix the problem on recent house call rapidly.

Dealt with Brian (salesperson) and Jason (installer). Both were very efficient and polite. Great price and excellent service.

We were having issues with our Wi-Fi signal so we decided to go with the *** because it doesn't require an internet connection and we can see who's at our door when it rings. Which is all we really wanted and it snaps a picture of whoever rings the doorbell

Great service during the installation right on time and good advice. They have very competitive prices

Good customer service, competitive rates, install was very smooth. I would recommend protection plus.

The technician who upgraded my current alarm system to *** completed the task with no issues. Very capable and knowledgeable staff. The transition to Protection Plus was seamless and at a lesser cost for the same coverage.
Highly recommend this company

Service showed up on time - extremely professional and highly conscientious. Answered all of our questions and made recommendations based on what we required. Would not hesitate to recommend them to friends and family.

We have dealt with Wayne and Jason at Protection Plus for over 6 years in having a home alarm set up and installed for both of our homes that we have lived in. They answered any and all our questions we had and only recommended the necessary alarm equipment required before and during installation without being pushy in trying to sell us more of their products. Jason did a great job during the installation and kept our home clean and tidy when the work was completed. We highly recommend PP for their excellent customer service and professional alarm installation and would not hesitate to use them again for another move.

We have used Protection Plus for our home security for 3 years and have never had a problem. Wayne and his staff have always been extremely helpful and accommodating.

Professional service and reasonable monthly monitoring rates - especially when compared with leading competitors. We used Protection Plus in the past with no issues and after returning from overseas, decided to use them again based on our previous experience.

Very polite, informative, accommodating customer service. Truly a client- comes-first company. Couldn't be happier with the alarm installation and service.

I recently purchased a home through a private sale and was resuming the services of protection plus from the previous owners, for my home alarm system / monitoring. The transition was seamless. Everyone I interacted with; from representatives over the phone to the gentleman who came by to test and explain my alarm system were a pleasure to deal with. The communication was clear, and they made sure I understood everything before proceeding.

I cannot recommend Protection Plus more, and I would not hesitate in mentioning them, If I was asked for a referral.

Thank you for the fantastic customer service.

Great personable company offering the security solutions I needed. Everything was done as promised in a timely, professional fashion. Very happy to have started this new business relationship.

Our business closed on October 31'st 2017. We attempt to close the service contract and asked that a final bill be provided. They explained that we would have to buy our our contrac. And that there was a service call on October 30th that we owed. $50 for. I asked them to provide me with a final detailed bill and information about the service call which I have no record of even transpiring.
Also at this time our account was paid in full up until the end of February 2018. So there was technically no dept until March 2018.
On December 1st I recieved an email from them that still did not include a final invoice or a record of the service call. But simply had text in the email saying that 11 months were owed at 22.95= 252.45. Total owing $285.27.
Somehow this was their idea of a final bill. In February I had a phone conversation with *** and again asked for a final bill and reason for the service call. At this poin I was resent the email from December 1 and told that was the bill and how I wanted to proceed with the final bill. Then on March 7th 2018 *** the owner sends me an email saying I will be sent to collections if my bill was not paid. So on this day my account was paid until Feb 28 so know at the time they want to send me to collections my account is only 6 days in arrears...
So to summarize they said I owed $285.27 for services from March 2018 to February 2019. And 50.85 for an undocumented, unproven service call.
So now the account gets sent to Collection Agent. Who tells me I now owe $585.79.....
There has been a Administration fee added which contravenes the Collection Act.
I again asked for a final bill and a call from the owner of Protection Plus and again no Call or Final bill.
So I asked the Collection Agency to provide the bill to me which they did today. This invoice was created by Protection Plus on April 13, 2018... so was there ever a bill before this????
This bill says the dept is now different than the email they sent and now says the bill is $323.40 and $45 for the service call now.. plus Tax on top of this amount and the $150 service charge also plus tax.
There are so many inconsistencies with this bill.
All I ever wanted was to pay what we owed. I told them from the start but they never properly invoices me.
I spoke with Consumer Protection Ontario today and they aggreed there are many issues. Including illegally charging a service fee. Not providing a final invoice and sending to collections fo a debt that had not even incurred yet.... Consumer Protection Event# ***
On their recommendations I'm contacting the Revdex.com
Thank You

From the first time I called Protection Plus for a quote, they made me feel comfortable and their follow up was really impressive. Their reviews were great and I found it to be consistent with what was being said about them online. Their price is competitive and they made me feel as if they valued me as a customer. I'd recommend them anytime. They are better than the the big competitors.