ProTelescope.com

We have reviewed the consumers complaint in this caseOur products come with a 30-day return periodThe customers merchandise was delivered on 20-March-When the customer requested an RMA, we did issue a Return Merchandise Authorization to this customer on 15-AprilCustomer confirms that we gave them and RMA, and we did email details of the returns The policy on AprilIn that email, we made it clear that, Within days of receiving your order, if you are unhappy with your telescope, you may return it for a complete refund of your purchase price.” This mirrors the returns policies found on the Protelescope.com websiteWe also clarified must be sent within days of receiving your AuthorizationThe buyer is responsible for costs."On 30-April2014, days after the RMA was issued and now outside the 30-day return customer called us asking us to authorize the return for a refundSince the customer fa the merchandise within days of the 15-April RMA, and since the day period for ret merchandise had expired, we did not authorize a second returnInstead, we offered th Credit for the returnThe Customer refused this offerRegards, ProTelescope.com

We have reviewed the consumers complaint in this case. Our products come with a 30-day return period. The customers merchandise was delivered on 20-March-2014. When the customer requested an RMA, we did issue a Return Merchandise Authorization to this customer on 15-April1 Customer confirms...

that we gave them and RMA, and we did email details of the returns 2014. The policy on 15 April2014. In that email, we made it clear that, Within 30 days of receiving your order, if you are unhappy with your telescope, you may return it for a complete refund of your purchase price.” This mirrors the returns policies found on the Protelescope.com website. We also clarified must be sent within 10 days of receiving your Authorization. The buyer is responsible for costs."On 30-April2014, 15 days after the RMA was issued and now outside the 30-day return customer called us asking us to authorize the return for a refund. Since the customer fa the merchandise within 10 days of the 15-April RMA, and since the 30 day period for ret merchandise had expired, we did not authorize a second return. Instead, we offered th Credit for the return. The Customer refused this offer.
Regards,
ProTelescope.com

Review: I purchased a telescope from this company and had nothing but problems with it. Very poor build quality. I was unable to focus the scope.I called them several times to get help. They kept telling me that I had to keep fussing with it to get it focused. I have owned other telescopes and never had this problem before.I called in and asked to return it. They gave me a RMA number.I called back a week later to return it and they said that it was too late by a few days.1) They knew that I wanted to return this product.2) I had a RMA number in their system.3) They also knew that I had called them several times.4) The product was boxed and ready to ship back.Desired Settlement: I would like a refund on this product.

Business

Response:

We have reviewed the consumers complaint in this case. Our products come with a 30-day return period. The customers merchandise was delivered on 20-March-2014. When the customer requested an RMA, we did issue a Return Merchandise Authorization to this customer on 15-April1 Customer confirms that we gave them and RMA, and we did email details of the returns 2014. The policy on 15 April2014. In that email, we made it clear that, Within 30 days of receiving your order, if you are unhappy with your telescope, you may return it for a complete refund of your purchase price.” This mirrors the returns policies found on the Protelescope.com website. We also clarified must be sent within 10 days of receiving your Authorization. The buyer is responsible for costs."On 30-April2014, 15 days after the RMA was issued and now outside the 30-day return customer called us asking us to authorize the return for a refund. Since the customer fa the merchandise within 10 days of the 15-April RMA, and since the 30 day period for ret merchandise had expired, we did not authorize a second return. Instead, we offered th Credit for the return. The Customer refused this offer.Regards,ProTelescope.com