Protocol Property Management

Complaint: [redacted] I am rejecting this response because: I don't feel like I'm threating protocol, protocol is wrong and they know thisI still feel that the hoa dues should not be with the special assments, yes I called the collection agency to see what could be doneI feel I owe hoa dues the collection agency wouldn't accept, the allegded special assments is in questionProtcol cashed my check that I wrote paid in full on for the special assments, therefore all debts is non in void, and yes I will take this further because you are trying to tarnish my good credit rating, and I not going to have itIt's the principalI not trying to get any monies out of this, just fair treatment.......Please help in this matterI think protocol is being unreasonable and making this personal Sincerely, [redacted] ***

A large package containing a letter from the Property Manager of Lakeside Village Condominiums, copies of correspondence, attorney correspondence, ledgers etc is being sent to the Revdex.com via US MailPlease refer to the package for documentation of Protocol Property Management's response to this extremely aggravating complaint.Protocol Property Management is the management company representing Lakeside Village Condominiums in Federal Way, Washington [redacted] owns a unit in the Lakeside CondominiumsProtocol started communicating with Ms [redacted] in August of about an unpaid balance on her accountAfter many months of letters, notices and copies of her ledger being mailed to her, she was turned over to the Lakeside Village's attorney, [redacted] , in October of This is prescribed by the Lakeside Village Condominiums' collection policy and not at the discretion of Protocol Property ManagementWhen an account has been turned over to the Association's attorney for collection, Protocol is no longer allowed to have any communication with the accountThis is dictated by the Attorney's office and Ms [redacted] was notified of this in one of their first notices to her(Although had she actually called on 12-26-2016, she wouldn't have been able to talk to Protocol because we were closedSo one has to question the validity of her claims of trying to communicate with Protocol.) According to the attorney, she has not responded to their written or telephone communications and thus a lien has been placed on her condominium by the Attorney.? It is? IMPERATIVE that Ms [redacted] communicate with the Law Offices of [redacted] ! Protocol Property Management has no power to come to a resolution in this matter, SHE KNOWS THIS! Filing a complaint with the Revdex.com is an absolute futility and only serves to cause hard feelings*Please view attached document.I am in receipt of the complaint issued by [redacted] ***I became the Association manager in July ofdue to the previous manager having health issues and needed to retireMs [redacted] received asmall balance reminder letter (not required by the association but more of a courtesy from our office)on August 26th, Which at that time Ms [redacted] called and asked for some clarification as it was anodd amount that was owed ($128.11)We audited her account and saw that there was a refund forchimney cleaning that was incorrectly credited back by $0.11, which at that time the adjustment wasmade (charge from 2009), which left $left owing on the accountThe $was a specialassessment payment charged at the end of the second quarter per the association's yearly budget.I granted Ms [redacted] time to pay to the balance that was outstanding but she only paid the regular duespayment for the consecutive months of July and AugustIn August, her account was charged a late fee($35.00) for the outstanding June special assessment payment which then brought her account to$Per the budget another special assessment payment was charged September 30th, 2014($128.00) which now brings her account to $Ms [redacted] continues to pay her regular monthlydues in the amount of $for the months of October, November and DecemberDecember 19th,Ms [redacted] received her first late letter in the amount of $which is the outstanding balanceof two special assessment fees and two late chargesIn December, another special assessment ischarged to the account in the amount of $128.00, which now brings her account to $454.00.With numerous months of attempts to collect off the late letters I sent another first notice to Ms***on February 23rd, in the amount of $489.00, the outstanding balance plus another late feeMs[redacted] continues to pay her regular monthly dues of $and ignores all late letters and friendlyreminders thus farMarch 20th, another "first'' late letter gets mailed, for the same amount of$489.00, even though the Associations collection policy states it should be a second late letter based onthe outstanding balance and another late fee should be charged I was trying to work with her.I gave Ms [redacted] a substantial amount of time to make her payments with no availI sent Ms***another "first notice" for $524.00, the outstanding balance plus another late feeNo payment beingsent in for the outstanding balance I send Ms [redacted] a Second notice for collections as per theAssociation Collection policy with the amount of $dueMy hope was that Ms [redacted] would makea payment, she did not make a payment on her outstanding balance she continued to pay her regularmonthly assessmentsOctober 26th, another second notice is mailed to Ms [redacted] this addedanother late fee, the balance due is now $No payment made besides the regular monthly duesof $December 16th, 2015, I attempted another approach with Ms [redacted] by sending her a letterthat clearly explains her outstanding balance that she has not paid for the year, which is specialassessment payments and there were less than required late fees charged to her account along with theDecember regular assessment for a balance of $I was trying to collect the outstanding debt forthe Association without having to send her to the Association's attorney which is a large cost that isbilled back to the owner per the collection policy.On March 18th, Ms [redacted] was send a Final notice for the balance due on her account of $594.00with a deadline of March 31st, or she would be sent to the Association's attorney for legal action.Ms [redacted] makes her regular monthly payments and again nothing regarding her outstanding balance.sent another Final notice to Ms [redacted] on May 24th, with a deadline of June 5th, or she wouldbe sent to the Association's attorneyNothing againNow I have given Ms [redacted] more than enoughopportunities to pay her outstanding balanceSeptember 21st, 2016, I send Ms [redacted] another Finalnotice with the deadline of October 3rd, I am beyond out of ways to collect the past dues balancefrom her and if there are no payments made by October 3rd I am out of options and no longer doing theAssociation any good by not collecting outstanding debt.Ms [redacted] was turned over to the Association's attorney on October 21st, for unpaidassessments/duesMs [redacted] received multiple letters stating the status of her account as per theAssociation's collection policy such as first, second and final notice all with ledgers showing the chargeson her account and payment options if she felt that she deserved special consideration or in the event ofhardship circumstances, she had the right to send that request in writing stating her reasons for therequest for the Board of Directors to address within her account becoming days past due and beingsent to the AttorneyNO letters were ever received from her asking for special consideration.Once owners have been turned over to the Association's attorney for collection purposes we aredirected not to talk to the client to ensure the Association's ability of recover the debt is notcompromised as well as additional safeguards are also follows:If the debtor (or any third parties purportedly acting on behalf of the debtor) contacts you,please advise the debtor to contact our office without furlher discussion or comment about the debtIf the contact isin writing, please email a scanned copy of the communication to [redacted] or to the assignedparalegal or fax a copy of the communication to our office at 206-286-as soon as possibleIf the debtor mails any payment to you directly, please immediately email or fax a copy of thepayment instrument (check/money order), any cover letter, and any envelope to our office at 206-286-Pleasedo not deposit any payment until we have reviewed the possible impact that accepting that payment may have on theAssociation's case and have advised you whether to accept it or return itIf the debtor attempts to pay in person,please refuse the payment and direct the debtor to contact our officeIf the Association receives a copy of a Notice of Trustee's Sale or foreclosure complaint forthe debtor's property or a notice of a bankruptcy filed by the debtorplease forward a copy to usimmediatelyThese legal notices will affect the Association's rights, and their existence will impact our futurecollection strategy and recommendations for this accountIf an actual foreclosure sale or sheriff's sale is held, thesale will extinguish the Association's lien on the Debtors property either completely or significantlyAlthough incertain cases such notice may be sent to the Association in care of us, please do not assume that we have receiveda copy of the noticePlease fax or email a copy of the document to our office as soon as possibleIf you become aware of a Notice of Default (or any other legal document) being posted on thedebtor's property, please advise us immediatelyDo not remove the noticeA Notice of Default is a prerequisite tothe issuance of the Notice of Trustee's Sale referred to above, and it is not required to be sent to the AssociationByadvising us promptly that a Notice of Default has been issued, we will be able to advise you sooner as to anyrecommended changes to our collection strategyAny communications between us and the Association are protected by the attorney-clientprivilegeThis privilege is a valuable protection that the Association, through its board members and managementagent, if applicable, should safeguardTo avoid possibly being forced by a court to disclose the substance of ourdiscussions with you, and any written communications between us, the Association should not relay any of ouradvice, or intended strategy as authorized by the Association, to the Debtor or to any third partyThisincludes requests from non-board members in the Association who may ask the Association what the status is in thiscollection matteror what the Association intends to doWe recommend the Association simply advise that theAssociation has retained counsel in this matterand that the matter is pendingWe represent the corporate entity thatis the Association (acting through its board of directors), not the general membershipTo further protect theprivilege, Board Directors should send all Association-related emails from their own personal computingdevice/email account, rather than a workplace device/email accountIf the Debtor is also presently serving as a Director on the Association Board of Directors, or iselected to the Board at any time before our representation in this case concludes, please advise us immediatelyAdebtor that also serves on the very board of directors charged with collecting a debt against that debtor has aninherent conflict of interestTo resolve that conflict of interest and ensure that our privileged communications with theBoard regarding this case are not also disclosed to the Debtorthe Board must properly pass a resolution effectivelyisolating the Debtor from further participation in executive-session Board meetings, votes or communicationsthat pertain to this caseAgain, please contact us immediately if this situation exists, in which event the Associationmust provide us signed copy of such a resolution before we would commence any work on this caseIf theAssociation desires, we can provide a draft of an appropriate firewall resolutionAny further notices to the debtor regarding any assessments (of any kind) should be suppressedwhile this collection matter is pendingThis includes any regular monthly statements that the Association wouldotherwise usually sendThe Association risks further debtor defenses to collection of the entire debt in such cases,and risks a liability claim by the debtor if such notices are sent in certain situations, such as where the debtor has filedbankruptcyHoweverif the Association is sending the general membership a notice of change in the regularassessment or a special assessmentthe notice that would otherwise be mailed to the debtor should be timely faxedor emailed to us to determine how that notice should be delivered for this particular caseAlso, if the Associationelects to assess a fine or repair assessmentthat notice should also be timely faxed or emailed to us to make thesame determinationNotices of membership meetings or other non-assessment related notices that would otherwisego to the entire general membership should still be sent to the debtorbut in such cases we ask that your provide usa copy of what is being sent to the debtor.Since Ms***'s account is at the association's attorney (not a collection agency) Ms [redacted] should becontacting the Association's attorney and not our office for answers regarding her debt as we can'tanswer any questionsMs [redacted] sent in regular dues payments for the month of December which wasreturned to her as the payment wasn't a payment in full based on the demand letter that was mailed toher from the AttorneyMs [redacted] was notified by the association attorney of a lien placed on her unitwith directions to release the lien.In regards to Ms***s complaint of no communication from our officeMs [redacted] left a voicemail on11/28/regarding the parcel key being broken off in the lock at the mailboxes, no relevance to heraccountNo voicemail on 12/26/16, which our office was closed for the Holiday, if there is no voicemailI can't return phone calls or messagesThe last voicemail Ms [redacted] left was on 2/28/stating that shewas trying to resolve things and she hadn't heard back from my office or the attorney and she isdocumenting everythingShe left her phone number, which is the first voicemail she left regarding herwanting to resolve thingsI sent an email over the association's attorney with the phone number forMs [redacted] and asking if they wanted to contact her as I didn't want Ms [redacted] to slip through the cracks.The association's attorney replied that they are sending a demand letter to Ms [redacted] that day and theyhad spoken with Ms [redacted] last week regarding her collection as wellTherefore, her communicationrequests have been answered and there is no valid reason for a complaint.Ms***'s complaint states that she spoke with Laurie, I believe Ms [redacted] is referring to me (Linsey).To help clarify the monthly dues (regular assessments), special assessments or other charges authorizedby the Associations Governing Documents (referred to as Assessments) are all treated the same.In my professional opinion, Ms [redacted] wants to receive calls to avoid having a paper trail ofdocumentationWe communicate via mail as you can see to document everythingAt this point Ibelieve Ms [redacted] should be contacting the attorney and to my office regarding this matter.Sincerely,Linsey A [redacted] Association Manager, Broker

Complaint: [redacted] I am rejecting this response because: I tried talking to the attorney office, I was told the person handling my claim is on medical leave, and that a [redacted] I believe her name is said she would speak with the attorneyI got no responseMaybe I got my dates wrong about when I spoke with protocol, that does't mean I'm not telling the truthI would like a ledger of all my homeowners dues paid without the special assemnent duesThey are trying to tarnish my credit by putting the two dues togetherI'm not trying to make troubleI want this resolveIf I have to I will take this furtherI appreciate you helping me.Please helpEverytime I call the attorneys office I'm told someone will get back with me..........no one does Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because: I don't feel like I'm threating protocol, protocol is wrong and they know thisI still feel that the hoa dues should not be with the special assments, yes I called the collection agency to see what could be doneI feel I owe hoa dues the collection agency wouldn't accept, the allegded special assments is in questionProtcol cashed my check that I wrote paid in full on for the special assments, therefore all debts is non in void, and yes I will take this further because you are trying to tarnish my good credit rating, and I not going to have itIt's the principalI not trying to get any monies out of this, just fair treatment.......Please help in this matterI think protocol is being unreasonable and making this personal
Sincerely,
*** ***

A large package containing a letter from the Property Manager of Lakeside Village Condominiums, copies of correspondence, attorney correspondence, ledgers etc is being sent to the Revdex.com via US MailPlease refer to the package for documentation of Protocol Property Management's
response to this extremely aggravating complaint.Protocol Property Management is the management company representing Lakeside Village Condominiums in Federal Way, Washington*** *** owns a unit in the Lakeside CondominiumsProtocol started communicating with Ms *** in August of about an unpaid balance on her accountAfter many months of letters, notices and copies of her ledger being mailed to her, she was turned over to the Lakeside Village's attorney, *** ***, in October of This is prescribed by the Lakeside Village Condominiums' collection policy and not at the discretion of Protocol Property ManagementWhen an account has been turned over to the Association's attorney for collection, Protocol is no longer allowed to have any communication with the accountThis is dictated by the Attorney's office and Ms *** was notified of this in one of their first notices to her(Although had she actually called on 12-26-2016, she wouldn't have been able to talk to Protocol because we were closedSo one has to question the validity of her claims of trying to communicate with Protocol.) According to the attorney, she has not responded to their written or telephone communications and thus a lien has been placed on her condominium by the Attorney. It is IMPERATIVE that Ms *** communicate with the Law Offices of *** ***! Protocol Property Management has no power to come to a resolution in this matter, SHE KNOWS THIS! Filing a complaint with the Revdex.com is an absolute futility and only serves to cause hard feelings*Please view attached document.I am in receipt of the complaint issued by *** * ***I became the Association manager in July ofdue to the previous manager having health issues and needed to retireMs*** received asmall balance reminder letter (not required by the association but more of a courtesy from our office)on August 26th, Which at that time Ms*** called and asked for some clarification as it was anodd amount that was owed ($128.11)We audited her account and saw that there was a refund forchimney cleaning that was incorrectly credited back by $0.11, which at that time the adjustment wasmade (charge from 2009), which left $left owing on the accountThe $was a specialassessment payment charged at the end of the second quarter per the association's yearly budget.I granted Ms*** time to pay to the balance that was outstanding but she only paid the regular duespayment for the consecutive months of July and AugustIn August, her account was charged a late fee($35.00) for the outstanding June special assessment payment which then brought her account to$Per the budget another special assessment payment was charged September 30th, 2014($128.00) which now brings her account to $Ms*** continues to pay her regular monthlydues in the amount of $for the months of October, November and DecemberDecember 19th,Ms*** received her first late letter in the amount of $which is the outstanding balanceof two special assessment fees and two late chargesIn December, another special assessment ischarged to the account in the amount of $128.00, which now brings her account to $454.00.With numerous months of attempts to collect off the late letters I sent another first notice to Ms***on February 23rd, in the amount of $489.00, the outstanding balance plus another late feeMs.*** continues to pay her regular monthly dues of $and ignores all late letters and friendlyreminders thus farMarch 20th, another "first'' late letter gets mailed, for the same amount of$489.00, even though the Associations collection policy states it should be a second late letter based onthe outstanding balance and another late fee should be charged I was trying to work with her.I gave Ms*** a substantial amount of time to make her payments with no availI sent Ms***another "first notice" for $524.00, the outstanding balance plus another late feeNo payment beingsent in for the outstanding balance I send Ms*** a Second notice for collections as per theAssociation Collection policy with the amount of $dueMy hope was that Ms*** would makea payment, she did not make a payment on her outstanding balance she continued to pay her regularmonthly assessmentsOctober 26th, another second notice is mailed to Ms*** this addedanother late fee, the balance due is now $No payment made besides the regular monthly duesof $December 16th, 2015, I attempted another approach with Ms*** by sending her a letterthat clearly explains her outstanding balance that she has not paid for the year, which is specialassessment payments and there were less than required late fees charged to her account along with theDecember regular assessment for a balance of $I was trying to collect the outstanding debt forthe Association without having to send her to the Association's attorney which is a large cost that isbilled back to the owner per the collection policy.On March 18th, Ms*** was send a Final notice for the balance due on her account of $594.00with a deadline of March 31st, or she would be sent to the Association's attorney for legal action.Ms*** makes her regular monthly payments and again nothing regarding her outstanding balance.sent another Final notice to Ms*** on May 24th, with a deadline of June 5th, or she wouldbe sent to the Association's attorneyNothing againNow I have given Ms*** more than enoughopportunities to pay her outstanding balanceSeptember 21st, 2016, I send Ms*** another Finalnotice with the deadline of October 3rd, I am beyond out of ways to collect the past dues balancefrom her and if there are no payments made by October 3rd I am out of options and no longer doing theAssociation any good by not collecting outstanding debt.Ms*** was turned over to the Association's attorney on October 21st, for unpaidassessments/duesMs*** received multiple letters stating the status of her account as per theAssociation's collection policy such as first, second and final notice all with ledgers showing the chargeson her account and payment options if she felt that she deserved special consideration or in the event ofhardship circumstances, she had the right to send that request in writing stating her reasons for therequest for the Board of Directors to address within her account becoming days past due and beingsent to the AttorneyNO letters were ever received from her asking for special consideration.Once owners have been turned over to the Association's attorney for collection purposes we aredirected not to talk to the client to ensure the Association's ability of recover the debt is notcompromised as well as additional safeguards are also follows:If the debtor (or any third parties purportedly acting on behalf of the debtor) contacts you,please advise the debtor to contact our office without furlher discussion or comment about the debtIf the contact isin writing, please email a scanned copy of the communication to *** or to the assignedparalegal or fax a copy of the communication to our office at 206-286-as soon as possibleIf the debtor mails any payment to you directly, please immediately email or fax a copy of thepayment instrument (check/money order), any cover letter, and any envelope to our office at 206-286-Pleasedo not deposit any payment until we have reviewed the possible impact that accepting that payment may have on theAssociation's case and have advised you whether to accept it or return itIf the debtor attempts to pay in person,please refuse the payment and direct the debtor to contact our officeIf the Association receives a copy of a Notice of Trustee's Sale or foreclosure complaint forthe debtor's property or a notice of a bankruptcy filed by the debtorplease forward a copy to usimmediatelyThese legal notices will affect the Association's rights, and their existence will impact our futurecollection strategy and recommendations for this accountIf an actual foreclosure sale or sheriff's sale is held, thesale will extinguish the Association's lien on the Debtors property either completely or significantlyAlthough incertain cases such notice may be sent to the Association in care of us, please do not assume that we have receiveda copy of the noticePlease fax or email a copy of the document to our office as soon as possibleIf you become aware of a Notice of Default (or any other legal document) being posted on thedebtor's property, please advise us immediatelyDo not remove the noticeA Notice of Default is a prerequisite tothe issuance of the Notice of Trustee's Sale referred to above, and it is not required to be sent to the AssociationByadvising us promptly that a Notice of Default has been issued, we will be able to advise you sooner as to anyrecommended changes to our collection strategyAny communications between us and the Association are protected by the attorney-clientprivilegeThis privilege is a valuable protection that the Association, through its board members and managementagent, if applicable, should safeguardTo avoid possibly being forced by a court to disclose the substance of ourdiscussions with you, and any written communications between us, the Association should not relay any of ouradvice, or intended strategy as authorized by the Association, to the Debtor or to any third partyThisincludes requests from non-board members in the Association who may ask the Association what the status is in thiscollection matteror what the Association intends to doWe recommend the Association simply advise that theAssociation has retained counsel in this matterand that the matter is pendingWe represent the corporate entity thatis the Association (acting through its board of directors), not the general membershipTo further protect theprivilege, Board Directors should send all Association-related emails from their own personal computingdevice/email account, rather than a workplace device/email accountIf the Debtor is also presently serving as a Director on the Association Board of Directors, or iselected to the Board at any time before our representation in this case concludes, please advise us immediatelyAdebtor that also serves on the very board of directors charged with collecting a debt against that debtor has aninherent conflict of interestTo resolve that conflict of interest and ensure that our privileged communications with theBoard regarding this case are not also disclosed to the Debtorthe Board must properly pass a resolution effectivelyisolating the Debtor from further participation in executive-session Board meetings, votes or communicationsthat pertain to this caseAgain, please contact us immediately if this situation exists, in which event the Associationmust provide us signed copy of such a resolution before we would commence any work on this caseIf theAssociation desires, we can provide a draft of an appropriate firewall resolutionAny further notices to the debtor regarding any assessments (of any kind) should be suppressedwhile this collection matter is pendingThis includes any regular monthly statements that the Association wouldotherwise usually sendThe Association risks further debtor defenses to collection of the entire debt in such cases,and risks a liability claim by the debtor if such notices are sent in certain situations, such as where the debtor has filedbankruptcyHoweverif the Association is sending the general membership a notice of change in the regularassessment or a special assessmentthe notice that would otherwise be mailed to the debtor should be timely faxedor emailed to us to determine how that notice should be delivered for this particular caseAlso, if the Associationelects to assess a fine or repair assessmentthat notice should also be timely faxed or emailed to us to make thesame determinationNotices of membership meetings or other non-assessment related notices that would otherwisego to the entire general membership should still be sent to the debtorbut in such cases we ask that your provide usa copy of what is being sent to the debtor.Since Ms***'s account is at the association's attorney (not a collection agency) Ms*** should becontacting the Association's attorney and not our office for answers regarding her debt as we can'tanswer any questionsMs*** sent in regular dues payments for the month of December which wasreturned to her as the payment wasn't a payment in full based on the demand letter that was mailed toher from the AttorneyMs*** was notified by the association attorney of a lien placed on her unitwith directions to release the lien.In regards to Ms***s complaint of no communication from our officeMs*** left a voicemail on11/28/regarding the parcel key being broken off in the lock at the mailboxes, no relevance to heraccountNo voicemail on 12/26/16, which our office was closed for the Holiday, if there is no voicemailI can't return phone calls or messagesThe last voicemail Ms*** left was on 2/28/stating that shewas trying to resolve things and she hadn't heard back from my office or the attorney and she isdocumenting everythingShe left her phone number, which is the first voicemail she left regarding herwanting to resolve thingsI sent an email over the association's attorney with the phone number forMs*** and asking if they wanted to contact her as I didn't want Ms*** to slip through the cracks.The association's attorney replied that they are sending a demand letter to Ms*** that day and theyhad spoken with Ms*** last week regarding her collection as wellTherefore, her communicationrequests have been answered and there is no valid reason for a complaint.Ms***'s complaint states that she spoke with Laurie, I believe Ms*** is referring to me (Linsey).To help clarify the monthly dues (regular assessments), special assessments or other charges authorizedby the Associations Governing Documents (referred to as Assessments) are all treated the same.In my professional opinion, Ms*** wants to receive calls to avoid having a paper trail ofdocumentationWe communicate via mail as you can see to document everythingAt this point Ibelieve Ms*** should be contacting the attorney and to my office regarding this matter.Sincerely,Linsey A***Association Manager, Broker

Of course Ms *** does not like my response, I did not say that I would forgive her $+ debt, which is what she probably wantedDid the Revdex.com read the multiple documents sent to verify all of the communications with Ms***? It is clear from all those documents that she owes money to Lakeside Village Condominiumsthe documents also so a letter from the Condominiums attorney that clearly states that ALL communication must go through themProtocol is not allowed to talk to Ms ***! In reference to the communications between her and the attorney's office, I cannot defend or discipline a third partyI have absolutely no control over them. And money owed to the Lakeside Village is money owed, makes no difference whether it is the monthly assessment or a special assessmentOur bookkeeping system does not keep them separateI do believe that the attorney's bookkeeping system does separate them out, but I am not sure.Ms *** says that she is prepared to take this furtherThat sounds like a threat or in today's terminology; a bullying tacticShe can go as far as she wants, the condominium's CC&Rs state that all attorney fees will be added to her ledgerShe will just be incurring a larger debt.The attorney's office is aware of the Revdex.com's complaint against ProtocolAccording to them on March 16th a verification of debt was sent to Ms ***On March 20th there was a telephone conversation between her and the attorney office and she asked for a payoff so that she can get the debt clearedSo she is planning on clearing off the debt she owes but wants to continue harassing Protocol?

Of course Ms *** does not like my response, I did not say that I would forgive her $+ debt, which is what she probably wantedDid the Revdex.com read the multiple documents sent to verify all of the communications with Ms***? It is clear from all those documents that she owes money to Lakeside Village Condominiumsthe documents also so a letter from the Condominiums attorney that clearly states that ALL communication must go through themProtocol is not allowed to talk to Ms ***! In reference to the communications between her and the attorney's office, I cannot defend or discipline a third partyI have absolutely no control over them. And money owed to the Lakeside Village is money owed, makes no difference whether it is the monthly assessment or a special assessmentOur bookkeeping system does not keep them separateI do believe that the attorney's bookkeeping system does separate them out, but I am not sure.Ms *** says that she is prepared to take this furtherThat sounds like a threat or in today's terminology; a bullying tacticShe can go as far as she wants, the condominium's CC&Rs state that all attorney fees will be added to her ledgerShe will just be incurring a larger debt.The attorney's office is aware of the Revdex.com's complaint against ProtocolAccording to them on March 16th a verification of debt was sent to Ms ***On March 20th there was a telephone conversation between her and the attorney office and she asked for a payoff so that she can get the debt clearedSo she is planning on clearing off the debt she owes but wants to continue harassing Protocol?

Complaint: ***
I am rejecting this response because: I tried talking to the attorney office, I was told the person handling my claim is on medical leave, and that a *** I believe her name is said she would speak with the attorneyI got no responseMaybe I got my dates wrong about when I spoke with protocol, that does't mean I'm not telling the truthI would like a ledger of all my homeowners dues paid without the special assemnent duesThey are trying to tarnish my credit by putting the two dues togetherI'm not trying to make troubleI want this resolveIf I have to I will take this furtherI appreciate you helping me.Please helpEverytime I call the attorneys office I'm told someone will get back with me..........no one does
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I don't feel like I'm threating protocol, protocol is wrong and they know thisI still feel that the hoa dues should not be with the special assments, yes I called the collection agency to see what could be doneI feel I owe hoa dues the collection agency wouldn't accept, the allegded special assments is in questionProtcol cashed my check that I wrote paid in full on for the special assments, therefore all debts is non in void, and yes I will take this further because you are trying to tarnish my good credit rating, and I not going to have itIt's the principalI not trying to get any monies out of this, just fair treatment.......Please help in this matterI think protocol is being unreasonable and making this personal
Sincerely,
*** ***

A large package containing a letter from the Property Manager of Lakeside Village Condominiums, copies of correspondence, attorney correspondence, ledgers etc is being sent to the Revdex.com via US MailPlease refer to the package for documentation of Protocol Property Management's
response to this extremely aggravating complaint.Protocol Property Management is the management company representing Lakeside Village Condominiums in Federal Way, Washington*** *** owns a unit in the Lakeside CondominiumsProtocol started communicating with Ms *** in August of about an unpaid balance on her accountAfter many months of letters, notices and copies of her ledger being mailed to her, she was turned over to the Lakeside Village's attorney, *** ***, in October of This is prescribed by the Lakeside Village Condominiums' collection policy and not at the discretion of Protocol Property ManagementWhen an account has been turned over to the Association's attorney for collection, Protocol is no longer allowed to have any communication with the accountThis is dictated by the Attorney's office and Ms *** was notified of this in one of their first notices to her(Although had she actually called on 12-26-2016, she wouldn't have been able to talk to Protocol because we were closedSo one has to question the validity of her claims of trying to communicate with Protocol.) According to the attorney, she has not responded to their written or telephone communications and thus a lien has been placed on her condominium by the Attorney. It is IMPERATIVE that Ms *** communicate with the Law Offices of *** ***! Protocol Property Management has no power to come to a resolution in this matter, SHE KNOWS THIS! Filing a complaint with the Revdex.com is an absolute futility and only serves to cause hard feelings*Please view attached document.I am in receipt of the complaint issued by *** * ***I became the Association manager in July ofdue to the previous manager having health issues and needed to retireMs*** received asmall balance reminder letter (not required by the association but more of a courtesy from our office)on August 26th, Which at that time Ms*** called and asked for some clarification as it was anodd amount that was owed ($128.11)We audited her account and saw that there was a refund forchimney cleaning that was incorrectly credited back by $0.11, which at that time the adjustment wasmade (charge from 2009), which left $left owing on the accountThe $was a specialassessment payment charged at the end of the second quarter per the association's yearly budget.I granted Ms*** time to pay to the balance that was outstanding but she only paid the regular duespayment for the consecutive months of July and AugustIn August, her account was charged a late fee($35.00) for the outstanding June special assessment payment which then brought her account to$Per the budget another special assessment payment was charged September 30th, 2014($128.00) which now brings her account to $Ms*** continues to pay her regular monthlydues in the amount of $for the months of October, November and DecemberDecember 19th,Ms*** received her first late letter in the amount of $which is the outstanding balanceof two special assessment fees and two late chargesIn December, another special assessment ischarged to the account in the amount of $128.00, which now brings her account to $454.00.With numerous months of attempts to collect off the late letters I sent another first notice to Ms***on February 23rd, in the amount of $489.00, the outstanding balance plus another late feeMs.*** continues to pay her regular monthly dues of $and ignores all late letters and friendlyreminders thus farMarch 20th, another "first'' late letter gets mailed, for the same amount of$489.00, even though the Associations collection policy states it should be a second late letter based onthe outstanding balance and another late fee should be charged I was trying to work with her.I gave Ms*** a substantial amount of time to make her payments with no availI sent Ms***another "first notice" for $524.00, the outstanding balance plus another late feeNo payment beingsent in for the outstanding balance I send Ms*** a Second notice for collections as per theAssociation Collection policy with the amount of $dueMy hope was that Ms*** would makea payment, she did not make a payment on her outstanding balance she continued to pay her regularmonthly assessmentsOctober 26th, another second notice is mailed to Ms*** this addedanother late fee, the balance due is now $No payment made besides the regular monthly duesof $December 16th, 2015, I attempted another approach with Ms*** by sending her a letterthat clearly explains her outstanding balance that she has not paid for the year, which is specialassessment payments and there were less than required late fees charged to her account along with theDecember regular assessment for a balance of $I was trying to collect the outstanding debt forthe Association without having to send her to the Association's attorney which is a large cost that isbilled back to the owner per the collection policy.On March 18th, Ms*** was send a Final notice for the balance due on her account of $594.00with a deadline of March 31st, or she would be sent to the Association's attorney for legal action.Ms*** makes her regular monthly payments and again nothing regarding her outstanding balance.sent another Final notice to Ms*** on May 24th, with a deadline of June 5th, or she wouldbe sent to the Association's attorneyNothing againNow I have given Ms*** more than enoughopportunities to pay her outstanding balanceSeptember 21st, 2016, I send Ms*** another Finalnotice with the deadline of October 3rd, I am beyond out of ways to collect the past dues balancefrom her and if there are no payments made by October 3rd I am out of options and no longer doing theAssociation any good by not collecting outstanding debt.Ms*** was turned over to the Association's attorney on October 21st, for unpaidassessments/duesMs*** received multiple letters stating the status of her account as per theAssociation's collection policy such as first, second and final notice all with ledgers showing the chargeson her account and payment options if she felt that she deserved special consideration or in the event ofhardship circumstances, she had the right to send that request in writing stating her reasons for therequest for the Board of Directors to address within her account becoming days past due and beingsent to the AttorneyNO letters were ever received from her asking for special consideration.Once owners have been turned over to the Association's attorney for collection purposes we aredirected not to talk to the client to ensure the Association's ability of recover the debt is notcompromised as well as additional safeguards are also follows:If the debtor (or any third parties purportedly acting on behalf of the debtor) contacts you,please advise the debtor to contact our office without furlher discussion or comment about the debtIf the contact isin writing, please email a scanned copy of the communication to *** or to the assignedparalegal or fax a copy of the communication to our office at 206-286-as soon as possibleIf the debtor mails any payment to you directly, please immediately email or fax a copy of thepayment instrument (check/money order), any cover letter, and any envelope to our office at 206-286-Pleasedo not deposit any payment until we have reviewed the possible impact that accepting that payment may have on theAssociation's case and have advised you whether to accept it or return itIf the debtor attempts to pay in person,please refuse the payment and direct the debtor to contact our officeIf the Association receives a copy of a Notice of Trustee's Sale or foreclosure complaint forthe debtor's property or a notice of a bankruptcy filed by the debtorplease forward a copy to usimmediatelyThese legal notices will affect the Association's rights, and their existence will impact our futurecollection strategy and recommendations for this accountIf an actual foreclosure sale or sheriff's sale is held, thesale will extinguish the Association's lien on the Debtors property either completely or significantlyAlthough incertain cases such notice may be sent to the Association in care of us, please do not assume that we have receiveda copy of the noticePlease fax or email a copy of the document to our office as soon as possibleIf you become aware of a Notice of Default (or any other legal document) being posted on thedebtor's property, please advise us immediatelyDo not remove the noticeA Notice of Default is a prerequisite tothe issuance of the Notice of Trustee's Sale referred to above, and it is not required to be sent to the AssociationByadvising us promptly that a Notice of Default has been issued, we will be able to advise you sooner as to anyrecommended changes to our collection strategyAny communications between us and the Association are protected by the attorney-clientprivilegeThis privilege is a valuable protection that the Association, through its board members and managementagent, if applicable, should safeguardTo avoid possibly being forced by a court to disclose the substance of ourdiscussions with you, and any written communications between us, the Association should not relay any of ouradvice, or intended strategy as authorized by the Association, to the Debtor or to any third partyThisincludes requests from non-board members in the Association who may ask the Association what the status is in thiscollection matteror what the Association intends to doWe recommend the Association simply advise that theAssociation has retained counsel in this matterand that the matter is pendingWe represent the corporate entity thatis the Association (acting through its board of directors), not the general membershipTo further protect theprivilege, Board Directors should send all Association-related emails from their own personal computingdevice/email account, rather than a workplace device/email accountIf the Debtor is also presently serving as a Director on the Association Board of Directors, or iselected to the Board at any time before our representation in this case concludes, please advise us immediatelyAdebtor that also serves on the very board of directors charged with collecting a debt against that debtor has aninherent conflict of interestTo resolve that conflict of interest and ensure that our privileged communications with theBoard regarding this case are not also disclosed to the Debtorthe Board must properly pass a resolution effectivelyisolating the Debtor from further participation in executive-session Board meetings, votes or communicationsthat pertain to this caseAgain, please contact us immediately if this situation exists, in which event the Associationmust provide us signed copy of such a resolution before we would commence any work on this caseIf theAssociation desires, we can provide a draft of an appropriate firewall resolutionAny further notices to the debtor regarding any assessments (of any kind) should be suppressedwhile this collection matter is pendingThis includes any regular monthly statements that the Association wouldotherwise usually sendThe Association risks further debtor defenses to collection of the entire debt in such cases,and risks a liability claim by the debtor if such notices are sent in certain situations, such as where the debtor has filedbankruptcyHoweverif the Association is sending the general membership a notice of change in the regularassessment or a special assessmentthe notice that would otherwise be mailed to the debtor should be timely faxedor emailed to us to determine how that notice should be delivered for this particular caseAlso, if the Associationelects to assess a fine or repair assessmentthat notice should also be timely faxed or emailed to us to make thesame determinationNotices of membership meetings or other non-assessment related notices that would otherwisego to the entire general membership should still be sent to the debtorbut in such cases we ask that your provide usa copy of what is being sent to the debtor.Since Ms***'s account is at the association's attorney (not a collection agency) Ms*** should becontacting the Association's attorney and not our office for answers regarding her debt as we can'tanswer any questionsMs*** sent in regular dues payments for the month of December which wasreturned to her as the payment wasn't a payment in full based on the demand letter that was mailed toher from the AttorneyMs*** was notified by the association attorney of a lien placed on her unitwith directions to release the lien.In regards to Ms***s complaint of no communication from our officeMs*** left a voicemail on11/28/regarding the parcel key being broken off in the lock at the mailboxes, no relevance to heraccountNo voicemail on 12/26/16, which our office was closed for the Holiday, if there is no voicemailI can't return phone calls or messagesThe last voicemail Ms*** left was on 2/28/stating that shewas trying to resolve things and she hadn't heard back from my office or the attorney and she isdocumenting everythingShe left her phone number, which is the first voicemail she left regarding herwanting to resolve thingsI sent an email over the association's attorney with the phone number forMs*** and asking if they wanted to contact her as I didn't want Ms*** to slip through the cracks.The association's attorney replied that they are sending a demand letter to Ms*** that day and theyhad spoken with Ms*** last week regarding her collection as wellTherefore, her communicationrequests have been answered and there is no valid reason for a complaint.Ms***'s complaint states that she spoke with Laurie, I believe Ms*** is referring to me (Linsey).To help clarify the monthly dues (regular assessments), special assessments or other charges authorizedby the Associations Governing Documents (referred to as Assessments) are all treated the same.In my professional opinion, Ms*** wants to receive calls to avoid having a paper trail ofdocumentationWe communicate via mail as you can see to document everythingAt this point Ibelieve Ms*** should be contacting the attorney and to my office regarding this matter.Sincerely,Linsey A***Association Manager, Broker

Complaint: [redacted]
I am rejecting this response because: I tried talking to the attorney office, I was told the person handling my claim is on medical leave, and that a [redacted] I believe her name is said she would speak with the attorney. I got no response. Maybe I got my dates wrong about when I spoke with protocol, that does't mean I'm not telling the truth. I would like a ledger of all my homeowners dues paid without the special assemnent dues. They are trying to tarnish my credit by putting the two dues together. I'm not trying to make trouble. I want this resolve. If I have to I will take this further. I appreciate you helping me.Please help. Everytime I call the attorneys office I'm told someone will get back with me..........no one does...............
Sincerely,
[redacted]