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Prova International Reviews (2)

I clearly remember this customer He contacted me about the doors that were not wiped of dust, the kitchen counter top that was left with a film, and some of the baseboard areas that he felt were not scrubbed wellHis video shows very nice white baseboards with them wiping a magic eraser in corner -that already looked clean, and then holding up the eraser on the camera It was simply a dark wet mark, which is exactly what an eraser looks like when wet against even a clean area I offered to return the to correct the counter top, dust doors and re-wipe the baseboards he said they had already taken care of it This tells me that it did not take them very long to wipe - from his comments I knew it would only take my crew about 10-minutes to go over the areas in question.I gave a refund of $immediately The ladies worked very hard on his home and our policy is to return immediately I feel his grievances are extremely over exaggerated and feel I have done enough to satisfy the customer with the refund givenOn the very same day the crews went to other homes and received via email Extremely Good Praise Comments which I can forward if needed They were all so happy that they requested on going serviceOur quality of work is excellent /but we are human and sometimes small things can be overlooked which we are always happy to correct I consider this issue closed [redacted] ***

I clearly remember this customer.    He contacted me about the doors that were not wiped of dust, the kitchen counter top that was left with a film, and some of the baseboard areas that he felt were not scrubbed well.
His video shows very nice white baseboards with...

them wiping a magic eraser in 1 corner -that already looked clean, and then holding up the eraser on the camera.  It was simply a dark wet mark, which is exactly what an eraser looks like when wet against even a clean area.   I offered to return the to correct the counter top, dust doors and re-wipe the baseboards.  he said they had already taken care of it.   This tells me that it did not take them very long to wipe - from his comments I knew it would only take my crew about 10-15 minutes to go over the areas in question.I gave a refund of $30 immediately.   The ladies worked very hard on his home and our policy is to return immediately.    
I feel his grievances are extremely over exaggerated and feel I have done enough to satisfy the customer with the refund given.
On the very same day the crews went to 3 other homes and received via email Extremely Good Praise Comments which I can forward if needed.   They were all so happy that they requested on going service.
Our quality of work is excellent /but we are human and sometimes small things can be overlooked which we are always happy to correct.  
I consider this issue closed.
[redacted]

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