Provence Luxury Apartments

I am rejecting this response because:I would like clarity on options, i.eReapplying feesThere also are multiple untrue statements throughout ie(We were never told we could call the hour service for noises upstairs, or we certainly would have done so rather than making trips up there ourselves) Additionally, we are not unhappy with the "community" and do not like being told where/when we are happy? Our apartment is in original shape since built so I don't think it goes for more than what we are paying, it has yet to be remodeledWe are paying exactly what the price was is, no special price accommodations, relevance on that statement needs clarification, etcAlso, worst case scenarioWe are looking for new living arrangements in this area, Should we not be able to find another apartment by October 1st, we need to know what Provence will be charging for the apartment we are currently living inAs soon as we move out, this apartment will be completely gutted and remodeled and then the rent will be increased to the amount everyone pays for the 2br 2ba updated aptThank you

I am rejecting this response because:I would like clarity on options, i.eReapplying feesThere also are multiple untrue statements throughout ie(We were never told we could call the hour service for noises upstairs, or we certainly would have done so rather than making trips up there ourselves) Additionally, we are not unhappy with the "community" and do not like being told where/when we are happy? Our apartment is in original shape since built so I don't think it goes for more than what we are paying, it has yet to be remodeledWe are paying exactly what the price was is, no special price accommodations, relevance on that statement needs clarification, etcAlso, worst case scenarioWe are looking for new living arrangements in this area, Should we not be able to find another apartment by October 1st, we need to know what Provence will be charging for the apartment we are currently living inAs soon as we move out, this apartment will be completely gutted and remodeled and then the rent will be increased to the amount everyone pays for the 2br 2ba updated aptThank you.

May 17, 2017Revdex.com of MinnesotaAttn: [redacted]SRiver Ridge CircleBurnsville, MN 55337RE: ID # [redacted] ([redacted]) - A[redacted], [redacted], Burnsville, MN 55306Dear [redacted],I have spoken to [redacted] and [redacted] on a few occasions regarding their
neighbors above themEach time we have discussed the issues I have brought it to the attention of the person(s) above themThe person(s) above them insist that they are not making any noise and are sleeping or watching TV at the time of the complaint against themThe person above them is in a wheel chair and has 24-hour nursing careI have asked [redacted] and [redacted] to call our on-call number if/when the noise happens so we can determine if the noise is excessiveAs of today, I am not aware of any instances in which [redacted] and [redacted] have called the on-call phone for our staff to observe the noise and determine if it is excessive.After each complaint, I have advised [redacted] and [redacted] to keep me informed if the situation is improving, remaining the same or getting worseIn each instance, I do not hear any update on the noise issue for one to two months as which time they state that the issue has not changed.We did discuss transferring [redacted] and [redacted] to a top floor apartment when the noise complaint was first brought to my attention[redacted] did state that her and her daughter are very noise sensitive due to their health issuesAt that time, we originally discussed them wanting to possibly transfer to a top floor apartmentAt that time, the rate for the floor plan they wanted was $They did not commit to a transfer at that timeOur pricing changes daily based on supply and demand, much like airline pricingOffering a lower rate based on request would be a potential federal fair housing violationWe abide by fair housing regulations and offer each renter the same units at the same rates.I also purchased the resident a white noise radio that plays background noise like thunderstorms, waterfalls or just white noiseThey did say that it helped and they loved it.In January, we did have some top floor apartmentsWe offered [redacted] and [redacted] to transfer to one of the available top floor apartmentsThey declined because the price was at a higher rate and they said that things were going okay.A few weeks ago, [redacted] came into my office very upset for the following reasons:1) Someone followed her in the building the day beforeI explained to her that there was nothing I could do about this but if she does see someone suspicious to contact the police.2) She was upset about a garbage can outside the building overflowing on May 1stWe have trash cans outside our front entry ways and one was overflowingShe reported it to our leasing agent, Kim, around 4:PMThe leasing agent immediately called our caretaker that was on dutyThe caretaker was occupied with another duty at the time and was not able to respond immediatelyA short time later, [redacted] came down again complaining about the overflowing trashKim told her that it will be taken care of as soon as the caretaker was availableAround 6:PM, [redacted] came down and told Kim that she emptied the trash canKim thanked her then [redacted] said, “I can’t believe you didn’t go down and empty the garbage”Kim thanked [redacted] again and went to put a new trash bag in the trash can.3) The neighbors above making noise.When [redacted] came to my office on May 5th, she repeatedly brought up the incident with the trashI again thanked her for picking it up and apologized several times for the trash overflowing.As our conversation went on, she continued to bring up the trash issue and the person following her in the building[redacted] was clearly unhappy so I asked her what I could do to make things betterShe did not respond to but question but continued to bring up the issuesI repeatedly explained to [redacted] that we do check the trash daily and this was an isolated occuranceI also explained that management has previously sent out letters reminding residents and their guests not to let unknown persons into the buildingI explained that there was nothing else I could do about these issues; they were in the past and we would try be more pro-active on watching the trash receptacles.[redacted] also brought up wanting to move out of her apartment if we could offer her a transfer at the $rate that was quoted in November/December of I reminded her that the rates are set and I cannot adjust them to fit her needsThe apartment that [redacted] live in currently is renting anywhere from $to $per monthProvence’s rates are in line with apartment market in the Burnsville area.When she asked about our Lease Break Policy, I stated our policy per our lease agree; A sixty-day notice is required as well as a $2,one-time termination fee due at the time of notice.I would be willing to offer the following resolutions to [redacted] & [redacted]:Option 1) They can stay in their current apartment and fulfil their current lease agreementThe current lease is up for renewal on October 31, At that time, they can decide what to do.Option 2) I would offer them a transfer to another apartment at whatever the going rate is for that apartmentI do not currently have anything available on the top floorIf they would like to discuss this option, we would be willing to waive the $transfer feeThey would need to re-apply for the apartment and pay a new security deposit for the new apartment.Option 3) In this instance, we are willing to offer [redacted] and [redacted] a one-time offer to break their lease with a 60-day notice without penalty/additional feesThis notice can be given as soon as today, and/or up until the end of your current lease term (10/31/2017) to make finding a new home as flexible as possibleI feel that we have tried to work with [redacted] and [redacted] to the best of our ability while staying within our rules and regulations.My staff and I pride ourselves on our customer service skills and always trying to do the right thing for our residents and our propertyHowever, we do have rules and regulations we must follow as wellFor some time, [redacted] and [redacted] have not been satisfied with their apartment home, Provence management or the community in generalWe have listened and tried to make their living arrangement work for all partiesWe do not want to be a source of stress and unhappiness for them and want to offer a solution.If anyone would like to discuss any of the above options, I would be more than happy to accommodate.Thank you,Jamie [redacted]Community ManagerProvence Apartments

May 17, 2017Revdex.com of MinnesotaAttn: [redacted]220 S. River Ridge CircleBurnsville, MN 55337RE: ID # [redacted]) - A. [redacted], Burnsville, MN 55306Dear [redacted],I have spoken to [redacted] and [redacted] on a few occasions regarding their...

neighbors above them. Each time we have discussed the issues I have brought it to the attention of the person(s) above them. The person(s) above them insist that they are not making any noise and are sleeping or watching TV at the time of the complaint against them. The person above them is in a wheel chair and has 24-hour nursing care. I have asked [redacted] and [redacted] to call our on-call number if/when the noise happens so we can determine if the noise is excessive. As of today, I am not aware of any instances in which [redacted] and [redacted] have called the on-call phone for our staff to observe the noise and determine if it is excessive.After each complaint, I have advised [redacted] and [redacted] to keep me informed if the situation is improving, remaining the same or getting worse. In each instance, I do not hear any update on the noise issue for one to two months as which time they state that the issue has not changed.We did discuss transferring [redacted] and [redacted] to a top floor apartment when the noise complaint was first brought to my attention. [redacted] did state that her and her daughter are very noise sensitive due to their health issues. At that time, we originally discussed them wanting to possibly transfer to a top floor apartment. At that time, the rate for the floor plan they wanted was $1380. They did not commit to a transfer at that time. Our pricing changes daily based on supply and demand, much like airline pricing. Offering a lower rate based on request would be a potential federal fair housing violation. We abide by fair housing regulations and offer each renter the same units at the same rates.I also purchased the resident a white noise radio that plays background noise like thunderstorms, waterfalls or just white noise. They did say that it helped and they loved it.In January, we did have some top floor apartments. We offered [redacted] and [redacted] to transfer to one of the available top floor apartments. They declined because the price was at a higher rate and they said that things were going okay.A few weeks ago, [redacted] came into my office very upset for the following reasons:1) Someone followed her in the building the day before. I explained to her that there was nothing I could do about this but if she does see someone suspicious to contact the police.2) She was upset about a garbage can outside the building overflowing on May 1st. We have trash cans outside our front entry ways and one was overflowing. She reported it to our leasing agent, Kim, around 4:00 PM. The leasing agent immediately called our caretaker that was on duty. The caretaker was occupied with another duty at the time and was not able to respond immediately. A short time later, [redacted] came down again complaining about the overflowing trash. Kim told her that it will be taken care of as soon as the caretaker was available. Around 6:00 PM, [redacted] came down and told Kim that she emptied the trash can. Kim thanked her then [redacted] said, “I can’t believe you didn’t go down and empty the garbage”. Kim thanked [redacted] again and went to put a new trash bag in the trash can.3) The neighbors above making noise.When [redacted] came to my office on May 5th, she repeatedly brought up the incident with the trash. I again thanked her for picking it up and apologized several times for the trash overflowing.As our conversation went on, she continued to bring up the trash issue and the person following her in the building. [redacted] was clearly unhappy so I asked her what I could do to make things better. She did not respond to but question but continued to bring up the issues. I repeatedly explained to [redacted] that we do check the trash daily and this was an isolated occurance. I also explained that management has previously sent out letters reminding residents and their guests not to let unknown persons into the building. I explained that there was nothing else I could do about these issues; they were in the past and we would try be more pro-active on watching the trash receptacles.[redacted] also brought up wanting to move out of her apartment if we could offer her a transfer at the $1380 rate that was quoted in November/December of 2016. I reminded her that the rates are set and I cannot adjust them to fit her needs. The apartment that [redacted] live in currently is renting anywhere from $1460 to $1650 per month. Provence’s rates are in line with apartment market in the Burnsville area.When she asked about our Lease Break Policy, I stated our policy per our lease agree; A sixty-day notice is required as well as a $2,500 one-time termination fee due at the time of notice.I would be willing to offer the following resolutions to [redacted] & [redacted]:Option 1) They can stay in their current apartment and fulfil their current lease agreement. The current lease is up for renewal on October 31, 2017. At that time, they can decide what to do.Option 2) I would offer them a transfer to another apartment at whatever the going rate is for that apartment. I do not currently have anything available on the top floor. If they would like to discuss this option, we would be willing to waive the $600 transfer fee. They would need to re-apply for the apartment and pay a new security deposit for the new apartment.Option 3) In this instance, we are willing to offer [redacted] and [redacted] a one-time offer to break their lease with a 60-day notice without penalty/additional fees. This notice can be given as soon as today, and/or up until the end of your current lease term (10/31/2017) to make finding a new home as flexible as possible. I feel that we have tried to work with [redacted] and [redacted] to the best of our ability while staying within our rules and regulations.My staff and I pride ourselves on our customer service skills and always trying to do the right thing for our residents and our property. However, we do have rules and regulations we must follow as well. For some time, [redacted] and [redacted] have not been satisfied with their apartment home, Provence management or the community in general. We have listened and tried to make their living arrangement work for all parties. We do not want to be a source of stress and unhappiness for them and want to offer a solution.If anyone would like to discuss any of the above options, I would be more than happy to accommodate.Thank you,Jamie [redacted]Community ManagerProvence Apartments