Hello, My girlfriend and I recently moved from Chicago, Illinois to the Atlanta area in lieu of a job transferWe've rented from Provence Real Estate (The Centre at Peachtree Corners) for just over monthsUpon moving here in month two we've unfortunately discovered that our apartment building has roach infestationThat was not disclosed to usWe are certain this issue did not come from us, as one we're cleanTwo, we sold all of our furniture prior to moving to AtlantaProvence has since failed to dissolve this issueWe've been treated several times (the source problem units declined service - per suggestion from the treatment crew) but due to the fact no evictions have been made, as well as lazy solutions to treat the problem we've had no luckThis is extremely frustrating! We've been in contact with the corporate office to be released from our lease but in typical fashion they've declinedWe then asked to be moved from the apartment building to a townhouse for our trouble
Poor Customer Service and Unprofessional Conduct First I wanted to mention my final rent bill I was charged $minus my security deposit of $leaving me with $ I was told by [redacted] (the property manager at the [redacted] Apartments) that the unit was leased as of Sept which would leave me with a prorated rent of $($ [redacted] days / days) minus $dollars leaving me with $ You mentioned there was a $dollar late fee making the total $ Where does the remaining $dollars come from? As I mentioned to you on the phone I was never notified my rent payment for September was revoked until Sept (after I emailed the [redacted] Apartments) when they had known about revocation since Sept Why am I responsible for the late payment in that case? [redacted] (a [redacted] Apartments staff member) confirmed she had my rent payment on Sept Furthermore, I wanted to document the unprofessional conduct of the [redacted] Apartment
This company does not answer the phone nor return phone calls regarding payment of a remaining balanceNo way to contact them On May 24, 2018, I ended my lease agreement with the [redacted] located in Mobile, AlabamaI set up a month payment arrangement with the company and have arranged to pay the remaining balance on June 24, July 24, and August Today, I attempted to pay the last payment of $to the company and be completely free of my lease and agreementHowever, I was informed that my payment could not be accepted by the leasing office at all because the apartment complex, as well as sister properties, had been bought out by another companyThe apartment's office staff alleged that they only had the phone number to Provence Real Estate and no other information to give me as far as where my final payment would go and how to pay itI am based in Mississippi now and there is no way that I can handle this issue in person and I and very disappointed that I ha
overcharging quoted and signed lease rentFailure to communicate or respond to attempts at communication Since I've moved into the Sterchi/Kessler lofts I've had problems with everything beginning with failure of the management staff to communicateThere are times I can get the property manager to callIt began when I agreed to sign the lease and paid my depositSuddenly the leasing agent had "forgotten" the rent that was quoted to meI went to sign my lease and the rent was significantly higher than what was quotedPer our many discussions, the rent was to include cable, internet, trash, and pest control included in the total rentI don't remember the exact amount over it wasI believe it was in the $range and the utilities were added in additionI was able to produce a text message indicating the agreed upon rent of $1285/mo The lease was adjusted and my online bill was prorated since I moved in on September (I believe that's the date on my lease) The day I mov
overcharging quoted and signed lease rentFailure to communicate or respond to attempts at communication
Since I've moved into the Sterchi/Kessler lofts I've had problems with everything beginning with failure of the management staff to communicateThere are times I can get the property manager to callIt began when I agreed to sign the lease and paid my depositSuddenly the leasing agent had "forgotten" the rent that was quoted to meI went to sign my lease and the rent was significantly higher than what was quotedPer our many discussions, the rent was to include cable, internet, trash, and pest control included in the total rentI don't remember the exact amount over it wasI believe it was in the $range and the utilities were added in additionI was able to produce a text message indicating the agreed upon rent of $1285/mo The lease was adjusted and my online bill was prorated since I moved in on September (I believe that's the date on my lease)
The day I mov
Hello,
My girlfriend and I recently moved from Chicago, Illinois to the Atlanta area in lieu of a job transferWe've rented from Provence Real Estate (The Centre at Peachtree Corners) for just over monthsUpon moving here in month two we've unfortunately discovered that our apartment building has roach infestationThat was not disclosed to usWe are certain this issue did not come from us, as one we're cleanTwo, we sold all of our furniture prior to moving to AtlantaProvence has since failed to dissolve this issueWe've been treated several times (the source problem units declined service - per suggestion from the treatment crew) but due to the fact no evictions have been made, as well as lazy solutions to treat the problem we've had no luckThis is extremely frustrating! We've been in contact with the corporate office to be released from our lease but in typical fashion they've declinedWe then asked to be moved from the apartment building to a townhouse for our trouble
Poor Customer Service and Unprofessional Conduct
First I wanted to mention my final rent bill I was charged $minus my security deposit of $leaving me with $ I was told by*** (the property manager at the *** Apartments) that the unit was leased as of Sept which would leave me with a prorated rent of $($* days / days) minus $dollars leaving me with $ You mentioned there was a $dollar late fee making the total $ Where does the remaining $dollars come from?
As I mentioned to you on the phone I was never notified my rent payment for September was revoked until Sept (after I emailed the *** Apartments) when they had known about revocation since Sept Why am I responsible for the late payment in that case? *** (a *** Apartments staff member) confirmed she had my rent payment on Sept
Furthermore, I wanted to document the unprofessional conduct of the *** Apartment
I was never contacted by the corporate office after receiving a message on 08/15/that someone would be contacting me shortly
I contacted corporate office in regards to a situation that happened with the manager at one of their leasing properties on 07/07/I first attempted to use the contact form but it did not work on your website so I called and left a voicemail on 07/11/I also reached out on FB on 07/11/where the message was viewed but no one respondedI received a response on 08/15/stating that someone would contact shortly however I have not received a call, email or fb message since then
And as a resident of one of your leasing properties for two years I feel extremely unappreciatedThe leasing office's manager(the one who I had the problem with making my final rent payment) made the remark, "good luck reaching corporate-they are all the way in Atlanta"I am afraid she was rightAnd after speaking with the regional manager I still wanted to rea
$of my money was taking wrongly and the manage's customers service stinksi was not given all the correct information towards the $
I really feel like I was taken advantage of for $i wasnt told that it was none refundable , and a bad screening came up on me that was inaccurate and the manager is very rude she not only one time came out to address me or even took time to talk to me, I have been given the run around and since the day I paid the for my screening I was given the wrong information,and I did a dispute and managment wouldnt talk to me nor would she addressed the issue.I couldnt tell the leasing screening people what I was disputing, and to have a new apartment complex doing customers like this isnt good for buisnessi feel I was discriminated and taken advantage of I have never had any rental issues im curentley paying over $1,a month not including my utilities and I have been doing this since so I dont see why I was treated the wa
Provence Real Estate in Macon, Georgia has not refunded money that I am owed
THIS COMPLAINT WAS ORIGINALLY FILED AGAINST THE MACON OFFICE BUT RECEIVED TO RESPONSE
I first moved into Dannenberg Lofts, an apartment building owned by Provence Real Estate, in June of and signed a one-year lease with my original roommate***In December of 2015*** moved out and ***, my girlfriend, moved inWhen *** moved in we went to the leasing office and filled out the necessary paperwork to have the lease switched from***'s name to ***'s, this included paying a $fee
I reached out to Provence Real Estate via email, on May 25, 2016, to renew my lease for another yearProvence responded the same day stating they would send the lease to my emailThe lease was never sent so I followed up via email on June 14, requesting the lease againProvence responded the same day by sending the leaseThe lease new lease had***'s name on it, not ***'s, so I responde
I have complained to the leasing office with Colonial Square apartments about my neighbors doing illegal activity in their homeI have been complaining to the leasing office since August I have sent three emails to the cooperate office two voicemail calls, trying to explain that my next door neighbors smokes in their apartment which I can smell in my apartment and I have two kids which one has asthmaI have also had to call the police on my neighbors for loud music playing on two accountsThe leasing office only called a meeting with me and my neighbors about the issue which didn't end on good termsI asked to be let out of my lease but the leasing agent only told me she can transfer me to another unit only if I reapply and pay another $deposit which isn't indicated in my leaseThe lease clearly states that no smoking is not allowed in the units of any kind and that no noise should interrupt another persons living enjoymentI drove to the management office on Peacht
This company does not answer the phone nor return phone calls regarding payment of a remaining balanceNo way to contact them
On May 24, 2018, I ended my lease agreement with the *** located in Mobile, AlabamaI set up a month payment arrangement with the company and have arranged to pay the remaining balance on June 24, July 24, and August Today, I attempted to pay the last payment of $to the company and be completely free of my lease and agreementHowever, I was informed that my payment could not be accepted by the leasing office at all because the apartment complex, as well as sister properties, had been bought out by another companyThe apartment's office staff alleged that they only had the phone number to Provence Real Estate and no other information to give me as far as where my final payment would go and how to pay itI am based in Mississippi now and there is no way that I can handle this issue in person and I and very disappointed that I ha
Hello, My girlfriend and I recently moved from Chicago, Illinois to the Atlanta area in lieu of a job transferWe've rented from Provence Real Estate (The Centre at Peachtree Corners) for just over monthsUpon moving here in month two we've unfortunately discovered that our apartment building has roach infestationThat was not disclosed to usWe are certain this issue did not come from us, as one we're cleanTwo, we sold all of our furniture prior to moving to AtlantaProvence has since failed to dissolve this issueWe've been treated several times (the source problem units declined service - per suggestion from the treatment crew) but due to the fact no evictions have been made, as well as lazy solutions to treat the problem we've had no luckThis is extremely frustrating! We've been in contact with the corporate office to be released from our lease but in typical fashion they've declinedWe then asked to be moved from the apartment building to a townhouse for our trouble
Poor Customer Service and Unprofessional Conduct First I wanted to mention my final rent bill I was charged $minus my security deposit of $leaving me with $ I was told by [redacted] (the property manager at the [redacted] Apartments) that the unit was leased as of Sept which would leave me with a prorated rent of $($ [redacted] days / days) minus $dollars leaving me with $ You mentioned there was a $dollar late fee making the total $ Where does the remaining $dollars come from? As I mentioned to you on the phone I was never notified my rent payment for September was revoked until Sept (after I emailed the [redacted] Apartments) when they had known about revocation since Sept Why am I responsible for the late payment in that case? [redacted] (a [redacted] Apartments staff member) confirmed she had my rent payment on Sept Furthermore, I wanted to document the unprofessional conduct of the [redacted] Apartment
This company does not answer the phone nor return phone calls regarding payment of a remaining balanceNo way to contact them On May 24, 2018, I ended my lease agreement with the [redacted] located in Mobile, AlabamaI set up a month payment arrangement with the company and have arranged to pay the remaining balance on June 24, July 24, and August Today, I attempted to pay the last payment of $to the company and be completely free of my lease and agreementHowever, I was informed that my payment could not be accepted by the leasing office at all because the apartment complex, as well as sister properties, had been bought out by another companyThe apartment's office staff alleged that they only had the phone number to Provence Real Estate and no other information to give me as far as where my final payment would go and how to pay itI am based in Mississippi now and there is no way that I can handle this issue in person and I and very disappointed that I ha
overcharging quoted and signed lease rentFailure to communicate or respond to attempts at communication Since I've moved into the Sterchi/Kessler lofts I've had problems with everything beginning with failure of the management staff to communicateThere are times I can get the property manager to callIt began when I agreed to sign the lease and paid my depositSuddenly the leasing agent had "forgotten" the rent that was quoted to meI went to sign my lease and the rent was significantly higher than what was quotedPer our many discussions, the rent was to include cable, internet, trash, and pest control included in the total rentI don't remember the exact amount over it wasI believe it was in the $range and the utilities were added in additionI was able to produce a text message indicating the agreed upon rent of $1285/mo The lease was adjusted and my online bill was prorated since I moved in on September (I believe that's the date on my lease) The day I mov
overcharging quoted and signed lease rentFailure to communicate or respond to attempts at communication
Since I've moved into the Sterchi/Kessler lofts I've had problems with everything beginning with failure of the management staff to communicateThere are times I can get the property manager to callIt began when I agreed to sign the lease and paid my depositSuddenly the leasing agent had "forgotten" the rent that was quoted to meI went to sign my lease and the rent was significantly higher than what was quotedPer our many discussions, the rent was to include cable, internet, trash, and pest control included in the total rentI don't remember the exact amount over it wasI believe it was in the $range and the utilities were added in additionI was able to produce a text message indicating the agreed upon rent of $1285/mo The lease was adjusted and my online bill was prorated since I moved in on September (I believe that's the date on my lease)
The day I mov
Hello,
My girlfriend and I recently moved from Chicago, Illinois to the Atlanta area in lieu of a job transferWe've rented from Provence Real Estate (The Centre at Peachtree Corners) for just over monthsUpon moving here in month two we've unfortunately discovered that our apartment building has roach infestationThat was not disclosed to usWe are certain this issue did not come from us, as one we're cleanTwo, we sold all of our furniture prior to moving to AtlantaProvence has since failed to dissolve this issueWe've been treated several times (the source problem units declined service - per suggestion from the treatment crew) but due to the fact no evictions have been made, as well as lazy solutions to treat the problem we've had no luckThis is extremely frustrating! We've been in contact with the corporate office to be released from our lease but in typical fashion they've declinedWe then asked to be moved from the apartment building to a townhouse for our trouble
Poor Customer Service and Unprofessional Conduct
First I wanted to mention my final rent bill I was charged $minus my security deposit of $leaving me with $ I was told by*** (the property manager at the *** Apartments) that the unit was leased as of Sept which would leave me with a prorated rent of $($* days / days) minus $dollars leaving me with $ You mentioned there was a $dollar late fee making the total $ Where does the remaining $dollars come from?
As I mentioned to you on the phone I was never notified my rent payment for September was revoked until Sept (after I emailed the *** Apartments) when they had known about revocation since Sept Why am I responsible for the late payment in that case? *** (a *** Apartments staff member) confirmed she had my rent payment on Sept
Furthermore, I wanted to document the unprofessional conduct of the *** Apartment
I was never contacted by the corporate office after receiving a message on 08/15/that someone would be contacting me shortly
I contacted corporate office in regards to a situation that happened with the manager at one of their leasing properties on 07/07/I first attempted to use the contact form but it did not work on your website so I called and left a voicemail on 07/11/I also reached out on FB on 07/11/where the message was viewed but no one respondedI received a response on 08/15/stating that someone would contact shortly however I have not received a call, email or fb message since then
And as a resident of one of your leasing properties for two years I feel extremely unappreciatedThe leasing office's manager(the one who I had the problem with making my final rent payment) made the remark, "good luck reaching corporate-they are all the way in Atlanta"I am afraid she was rightAnd after speaking with the regional manager I still wanted to rea
$of my money was taking wrongly and the manage's customers service stinksi was not given all the correct information towards the $
I really feel like I was taken advantage of for $i wasnt told that it was none refundable , and a bad screening came up on me that was inaccurate and the manager is very rude she not only one time came out to address me or even took time to talk to me, I have been given the run around and since the day I paid the for my screening I was given the wrong information,and I did a dispute and managment wouldnt talk to me nor would she addressed the issue.I couldnt tell the leasing screening people what I was disputing, and to have a new apartment complex doing customers like this isnt good for buisnessi feel I was discriminated and taken advantage of I have never had any rental issues im curentley paying over $1,a month not including my utilities and I have been doing this since so I dont see why I was treated the wa
Provence Real Estate in Macon, Georgia has not refunded money that I am owed
THIS COMPLAINT WAS ORIGINALLY FILED AGAINST THE MACON OFFICE BUT RECEIVED TO RESPONSE
I first moved into Dannenberg Lofts, an apartment building owned by Provence Real Estate, in June of and signed a one-year lease with my original roommate***In December of 2015*** moved out and ***, my girlfriend, moved inWhen *** moved in we went to the leasing office and filled out the necessary paperwork to have the lease switched from***'s name to ***'s, this included paying a $fee
I reached out to Provence Real Estate via email, on May 25, 2016, to renew my lease for another yearProvence responded the same day stating they would send the lease to my emailThe lease was never sent so I followed up via email on June 14, requesting the lease againProvence responded the same day by sending the leaseThe lease new lease had***'s name on it, not ***'s, so I responde
I have complained to the leasing office with Colonial Square apartments about my neighbors doing illegal activity in their homeI have been complaining to the leasing office since August I have sent three emails to the cooperate office two voicemail calls, trying to explain that my next door neighbors smokes in their apartment which I can smell in my apartment and I have two kids which one has asthmaI have also had to call the police on my neighbors for loud music playing on two accountsThe leasing office only called a meeting with me and my neighbors about the issue which didn't end on good termsI asked to be let out of my lease but the leasing agent only told me she can transfer me to another unit only if I reapply and pay another $deposit which isn't indicated in my leaseThe lease clearly states that no smoking is not allowed in the units of any kind and that no noise should interrupt another persons living enjoymentI drove to the management office on Peacht
This company does not answer the phone nor return phone calls regarding payment of a remaining balanceNo way to contact them
On May 24, 2018, I ended my lease agreement with the *** located in Mobile, AlabamaI set up a month payment arrangement with the company and have arranged to pay the remaining balance on June 24, July 24, and August Today, I attempted to pay the last payment of $to the company and be completely free of my lease and agreementHowever, I was informed that my payment could not be accepted by the leasing office at all because the apartment complex, as well as sister properties, had been bought out by another companyThe apartment's office staff alleged that they only had the phone number to Provence Real Estate and no other information to give me as far as where my final payment would go and how to pay itI am based in Mississippi now and there is no way that I can handle this issue in person and I and very disappointed that I ha