Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although the 10% consideration was kind of low, we find that this resolution is satisfactory
Regards,
*** ***
[redacted] called A-Plus on a holiday weekend and said he was a previous customer. His Dad from out of town was staying at his sister’s home and she had no working AC. He asked about overtime rates, since it was a holiday weekend, and [redacted] told him our diagnostic fee is $84...
(regular $74 during standard service hours) and repairs are usually are about 20% higher than regular service repairs. [redacted] said he couldn’t give a final quote for the repair until we had an AC tech out to take a look at it. The AC tech would confirm all pricing with a signature before starting the repair. After receiving and reviewing the Revdex.com complaint, we took into consideration the customers desired settlement to reconsider the cost. On June 5th, [redacted] reached out to [redacted] by phone and offered him 10% off repairs (not including diagnostic fees) which he accepted. As per their conversation with [redacted], we will make the check out to his father [redacted] as he was the one who paid for the service call. The check will be mailed this week to the [redacted] Dr address.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although the 10% consideration was kind of low, we find that this resolution is satisfactory
Regards,
*** ***
[redacted] called A-Plus on a holiday weekend and said he was a previous customer. His Dad from out of town was staying at his sister’s home and she had no working AC. He asked about overtime rates, since it was a holiday weekend, and [redacted] told him our diagnostic fee is $84...
(regular $74 during standard service hours) and repairs are usually are about 20% higher than regular service repairs. [redacted] said he couldn’t give a final quote for the repair until we had an AC tech out to take a look at it. The AC tech would confirm all pricing with a signature before starting the repair. After receiving and reviewing the Revdex.com complaint, we took into consideration the customers desired settlement to reconsider the cost. On June 5th, [redacted] reached out to [redacted] by phone and offered him 10% off repairs (not including diagnostic fees) which he accepted. As per their conversation with [redacted], we will make the check out to his father [redacted] as he was the one who paid for the service call. The check will be mailed this week to the [redacted] Dr address.