Provide Commerce

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We refunded her shipping charges and a replacement order is being sent out to deliver on 1/27/ Regards, [redacted] Corporate Customer Service Specialist provide-commerce Eastgate Mall San Diego, CA Phone: [redacted] Email: [redacted]

To Whom It May Concern, Please see response emailed to our customer; Dear [redacted] Order Number: [redacted] Thank you for contacting ProFlowers Florist Express through the Revdex.com (Complaint [redacted] We understand that the flowers did not meet the expectations as detailed on our website product description, and we apologize for this We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused.We have applied a refund of $to the payment method used on your order Please contact your financial institution to confirm that your funds have been released to your account, if not they will need to check the [redacted] Account Interchange to confirm the funds and transfer to you After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us.Once again, please accept our apology Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:AM to 6:PM Pacific Time.Best Regards, [redacted] **

To Whom It May Concern, Please see email we have sent to the customer; Dear *** Thank you for contacting us through the Revdex.com We apologize for any disappointment with our delivery feesWe have issued a refund of $for the standard delivery cost and for the care and handling Please allow five to seven business days for it to reflect in your account For the most up-to-date pricing on all of our shipping options, please visit the following link: [redacted] Once again, please accept our apology So please do not hesitate to contact us with any additional comments or concerns you may have To reach us, you may email us at [redacted] or call toll-free [redacted] weekdays, from 7:AM to 6:PM, PST Sincerely, [redacted] **

To Whom It May Concern, We have research this customer's account and order [redacted] has been canceled and no further action can be taken Please let us know if you have any questions Thank you, [redacted] Corporate Customer Service Specialist provide-commerceEastgate MallSan Diego, CA 92121Phone: [redacted] Email: [redacted]

Good Afternoon, We have reviewed this customer's account and have issued a full refund in the amount of $158.22.ProFlowers has a 7day 100% satisfaction guarantee, we are happy to refund or replace whenever a customer feels the floral product delivered does not meet their expectations.Sincerely, [redacted]

We refunded this customer in full on 2/14/2015.Regards, [redacted] Corporate Customer Service Specialistprovide-commerceEastgate MallSan Diego, CA 92121Phone: [redacted] Email: [redacted] * [redacted] [redacted]

We issued our customer a full refund on 3/4/I also called his recipient to apologize for the nondelivery of his gift and am sending her a complimentary order to deliver on 3/18/Lastly I emailed an apology to our customer and confirmed his refund was processed on 3/4/2015.Regards, [redacted] Corporate Customer Service SpecialistProFlowersEastgate MallSan Diego, CA 92121Phone: [redacted] Email: [redacted]

To Whom It May Concern, We have researched order [redacted] and found that it has already been canceled per the customer's request Please let us know if you have any questions Thank you, [redacted] Corporate Customer Service Specialist provide-commerceEastgate MallSan Diego, CA 92121Phone: 858.729.2800Email: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.---------- Forwarded message ----------From: [redacted] Date: Sat, Feb 21, at 8:PMSubject: Re: You have a new message from the Revdex.comTo: [redacted] Thank you for your prompt attention to this matter with "ProFlowers" of Provide-Commerce Details are: per order = $and $for the two items: per "full refund" (by their terminology) from my bank notice = $45.96, $42.96, and $ Simple math shows $charged to me and $refunded Is this truly a "full refund"? Sincerely, [redacted] ***

To Whom It May Concern, We have reveiwed order [redacted] , please see below email sent to the customer; Dear [redacted] Order Number: [redacted] Thank you for contacting ProFlowers through the Revdex.com We understand that there was some confusion regarding our promotional offers and the final cost of your order and we apologize for this We know how very important it is to meet your expectations, please accept our most sincere apology for any inconvenience we may have caused Per our guidelines we honor one promotional offer per orderDiscounts do not apply to shipping, handling, or taxes, and cannot be combined with other offers or discountsWe do often slash prices and offer a addition promotional discount to this already discounted price We believe the promotional offer you refer to is this 'the slashed price' of the item, and we understand that you also wanted to take advantage of the free delivery promotional offer We have applied a refund of $(20% off 31.99, care and handling and delivery cost) to the payment method used on your order ( [redacted] ) If there are additional questions or concerns please do not hesitate to contact us Once again, please accept our apology Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:AM to 6:PM Pacific Time.Sincerely, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has performed this action and I am considering this complaint resolved Regards, [redacted] ***

Hello [redacted] Thank you for bringing this matter to our attention We have reviewed the customers comments and their account and have discovered the following We received a complaint that the original order arrived frozen and we replaced it as requestedThe replacement also arrived frozen and we offered to Refund the order or Replace it yet againThe customer requested a refund and we processed their full refund for the order on 2/23/ If there is anything further we can assist with, please do not hesitate to let us know Thank you, [redacted]

Good morning, Our apologies for the delay in response Our partner in Germany has advised us that they were not able to deliver due to the recipient not being at the delivery location Per our partner in Germany a refund was processed via PayPal on 10-31- PaypalResponse::PaypalExpressPurchase $ 2014-10-04:49:+ PaypalResponse::PaypalRefund -$ 2014-10-01:45:+by pf-international-help Reference/Delete [redacted] Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would also like a close monitoring of this company's business ethics because as I had stated previously I had noticed numerous complaints of the same situation from other customers from their facebook pageI was unable to resolve this matter with them after repeated attemptsIt was not resolved until I escalated to posting negative reviews and publishing my complaint publicly through their facebook page and through the Revdex.comThank you again for your time and help regarding this matter Regards, [redacted] ***

To Whom It May Concern,We have reseached out to our cusotmer, please see below;Dear [redacted] Thank you for contacting Personal Creations through the Revdex.com We appreciate you taking the time to bring up the confusion of our promotional offersPer our policy we will honor one promotional offer per order.We have created you a code to make up for any inconvenience the promotional offer may have causedYour gift code [redacted] for the amount of $is valid and active through 3/10/This gift code can be used over the phone or on any of our six websites: ProFlowers, RedEnvelope, Personal Creations, Shari's Berries, Cherry Moon Farms, or ProPlants Our gift codes should always be entered in the Special Codes field box on the Review Order page before you check out and confirm the orderEntering the code in a different location may cause your discount not applying to the order properlyIf you have already placed your order, please let us know and we can either apply your gift code number to your order or refund you the appropriate amount.Once again, please accept our apologies again for the confusion Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving our goal, so please do not hesitate to contact us with any additional comments or concerns you may have To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:AM to 6:PM Pacific TimeGift Card Terms & Conditions:This Provide Commerce Gift Card expires one year from the date of issue No dormancy fees will be charged This Gift Card may be used only towards the purchase of products at the following Provide Commerce web sites or phone lines: ProFlowers, Shari’s Berries,Cherry Moon Farms, ProPlants and Personal Creations The Gift Card value is not redeemable for cash, check or credit, except where required by lawProvide Commerce is not liable for lost or stolen Gift Cards Lost or stolen cards cannot be replaced or refunded If a Gift Card is presented for purchases with a price less than the face value of the Gift Card, the unused amount will remain on the Gift Card and can be used for other purchases The Gift Card holder is responsible for all taxes, duties, fees and assessments arising out of use of this Gift Card This Gift Card cannot be resold for commercial purposes This Gift Card is not valid with previous purchases, same-day or international delivery, or third party hosted products (e.gwine) A complete set of terms and conditions, subject to change at any time without notice, is available on the participating Provide Commerce web sites Provide Commerce Gift Cards are issued and sold by Provide Cards, Inc., a California corporation The balance on this Gift Card is solely the liability of Provide Cards, Inc Use of this Gift Card constitutes acceptance of the terms and conditions.Sincerely, [redacted] **

To Whom It May Concern, We have researched order [redacted] a full refund has been requested and a complimentary order [redacted] with our apologies has been sent to this customer Please let us know if you have any questions [redacted] Corporate Customer Service Specialist provide-commerceEastgate MallSan Diego, CA 92121Phone: [redacted] Email: [redacted]

The total of this order was $and was fully refunded in two transactionsOne transaction was done on 2/17/for $and the balance of $was refunded on 2/21/2015.Regards, [redacted] Corporate Customer Service Specialistprovide-commerceEastgate MallSan Diego, CA 92121Phone: [redacted] Email: [redacted] * [redacted]

Customer should have been able to see all charges on the confirmation page before he confirmed his orderSince he states he did not we refunded the shipping and handling in the amount of $as he requestedRegards, [redacted] Corporate Customer Service Specialistprovide-commerce Eastgate MallSan Diego, CA 92121Phone: [redacted] Email: [redacted] * [redacted]

To Whom It May Concern,We have researched order [redacted] and a full refund has been issued to the customer Please let us know if further assistance is needed Thank you, [redacted] Corporate Customer Service Specialist provide-commerce Eastgate Mall San Diego, CA Phone: [redacted] Email: [redacted]