Providence Autos

Nature of the Complaint: Product IssuesResponse to consumer’s original complaint: [redacted] * [redacted] SVC LLC purchased a [redacted] from Providence Autos on 12/30/ [redacted] first inquired about a Ram on the morning of December 1st At that time he was looking for information on a Ram Our Commercial Sales Manager Rob Hammock worked with [redacted] at that time to answer all his questions and concernsOn December 29th, [redacted] re-contacted Rob and indicated he had decided on a [redacted] truck [redacted] communicated to Rob that he had located the truck he wanted, and that he had already done an upfit quote with another dealer [redacted] stated that if we could get the same truck, with the same upfit and “beat” the other dealer’s price, he would purchase the vehicle from Providence Autos.We secured the truck [redacted] wanted and contacted [redacted] about installing the upfit [redacted] is the Truck and Utility Equipment Company that provided the quote for the dealer Providence was competing against [redacted] agreed to send us the identical quote they sent the other dealerOur Commercial manager carefully reviewed the quote with our customer and they came to the conclusion that it was exactly what [redacted] requestedTo quote [redacted] we “did as asked” and we completed the transaction on December 30th 2015.When the truck was finished at [redacted] we contacted the customer to set up deliveryWhen [redacted] *ame in to pick up the vehicle, he was unhappy with the upfit and he stated that he had expected different tool boxesThere was also an issue with the spray on bed linerThe material was missing from the top of the truck bed/upfit.The upfit quote was checked and the truck had the exact toolboxes that were orderedIt seems [redacted] meant for us to order different tool boxes but never indicated that when we reviewed the upfit from [redacted] before any paperwork was completed The spray on bed liner material was missing from the top of the truck bed/upfit and Providence had that corrected immediately for *** The Gap between the upfit and the bed was a concern for [redacted] so we contacted the up fitter to confirm the utility body was installed correctlyThe truck was returned to [redacted] for inspectionThe conclusion was that it had the upfit that was ordered and that it was installed to factory specifications.At Providence Autos we are proud pf our A+ rating with the Revdex.com and take all consumer complaints seriouslyAfter reviewing the facts in this matter, we have concluded that we did exactly as our client asked us to doThe first contact with this customer was on December 1st and the transaction was completed on December 30th That is ample time for the client to make sure he indicates exactly what he is looking forOur Commercial manager reviewed all aspects of this transaction to verify accuracy along each step of the process The customer told us exactly which truck he wanted and where it was, we used an existing upfit quote he secured from another dealerAfter which we reviewed everything before completing the transactionTo quote our client in his complaint, we “did as asked” before he purchased the truck from us.In conclusion, this is an unfortunate situation for both the client and the dealershipWe work hard to make sure that each and every client gets the best possible service and experience we can offerIn this case we ordered exactly what he asked for, but it seems he expected something differentWe can only order what a client asks for; we have to believe that what they ask for is also what they expect.In our estimation, this transaction is complete and we can provide no further compensation for ***.Thank you for your attention in this matter.Tom Van E**Tom Van E**Sales ManagerProvidence Autos###-###-####

------- Forwarded message ----------From: *** ***Date: Thu, Aug 6, at 5:PMSubject: COMPLAINT ***To: *** *** In response to complaint ***. 1) Maryland inspection is in
fact different than PAThe brake line did not fail PA inspection because it only had surface rust, as most brake lines will on any vehicle a few years oldThe brake line only fails in PA if the line is leakingI believe that the MD inspection station was over zealous in this instance.2) The buyer who is submitting the complaint no longer owns the vehicle, according to the relative who spoke to me on the phoneThat same relative claims to now own the vehicle.3) When that same relative called me with concerns about the vehicle, I offered to have our dealership look at the vehicle in order to determine how I could help with the situationThe appointment was never made and I never heard from anyone about the situation until now.4) By making the decision to take the vehicle elsewhere and get the vehicle repaired, the customer is assuming full responsibility for the repairI am not willing to pay a service facility full rate when I could have had the work done here at Providence for a reduced rateFurthermore, I have no way of knowing if the diagnosis was correctThis could have been avoided if the if the person I spoke to on the phone would have brought it here as discussed.5) Providence Autos has not changed ownership. Sincerely, Doug B***General ManagerProvidence Autos***@lcmotors.net###-###-####

------- Forwarded message ----------
sans-serif;">From: *** ***Date: Thu, Aug 6, at 5:PMSubject: COMPLAINT ***To: *** ***
In response to complaint ***
1) Maryland inspection is in fact different than PAThe brake line did not fail PA inspection because it only had surface rust, as most brake lines will on any vehicle a few years oldThe brake line only fails in PA if the line is leakingI believe that the MD inspection station was over zealous in this instance2) The buyer who is submitting the complaint no longer owns the vehicle, according to the relative who spoke to me on the phoneThat same relative claims to now own the vehicle3) When that same relative called me with concerns about the vehicle, I offered to have our dealership look at the vehicle in order to determine how I could help with the situationThe appointment was never made and I never heard from anyone about the situation until now4) By making the decision to take the vehicle elsewhere and get the vehicle repaired, the customer is assuming full responsibility for the repairI am not willing to pay a service facility full rate when I could have had the work done here at Providence for a reduced rateFurthermore, I have no way of knowing if the diagnosis was correctThis could have been avoided if the if the person I spoke to on the phone would have brought it here as discussed5) Providence Autos has not changed ownership
Sincerely,
Doug B***
General Manager
Providence Autos
***@lcmotors.net
###-###-####

Complaint: ***
I am rejecting this response because:------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Thu, Aug 27, at 11:AMSubject: Fwd: Complaint ID #***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Wed, Aug 26, at 11:AMSubject: Complaint ID #***To: "[email protected]" Dear ** ***,Per our recent telephone conversation I have a rebuttal I'd like to submit for ID #***.First and foremost, Providence is stating ownership has not changed over the years. According to the salesperson, Tony L*** informed us it had since we had purchased our used *** Truck from there. That being the only reason we brought our service back to Providence.In regards to Providence Auto's statement that the car was now in a different individuals name: Their sales person, Tony L***, knew we were purchasing the vehicle as a gift for our 17year old Granddaughter even though he no longer works for Providence. The fact that the title is no longer in my name is irrelevant At the moment the vehicle was purchased our Granddaughter did not have her license. It was to be a surprise.As far as the vehicle brake line not passing Maryland inspection, why would we want to take the chance of being involved in a serious accident taking it back to a place an hour away? Therefore, we allowed the inspection garage to fix the problem (In fact, we still have the faulty parts)As stated previous the next issue that came about we took it back to Providence for repair. They stated it was an "Oxygen Sensor" and was going to charge us "full price" for the repair until I put up an argument. Then, they were kind enough to split the charge with me.I could continue on but bottom line being: Why would we want to return the vehicle to Providence Auto when it was experiencing one thing after another in a matter of weeks from purchasing it?If Providence declines to a settlement, we will consider taking this to small claims court. Both, in Pennsylvania and Maryland.Thank You for your time,*** and *** *** *** *** ***Bel Air, MD ***Regards,
*** ***

Nature of the Complaint: Product
IssuesResponse to consumer’s original
complaint:[redacted] SVC LLC
purchased a 2016 [redacted] from Providence Autos on 12/30/2016. [redacted] first inquired about a Ram on the morning of December 1st 2015. At that time he was looking for...

information on a Ram 2500. Our
Commercial Sales Manager Rob Hammock worked with [redacted] at that time
to answer all his questions and concerns. On December 29th,
[redacted] re-contacted Rob and indicated he had decided on a [redacted]
truck. [redacted] communicated to Rob that he had located the truck he
wanted, and that he had already done an upfit quote with another
dealer. [redacted] stated that if we could get the same truck, with the
same upfit and “beat” the other dealer’s price, he would
purchase the vehicle from Providence Autos.We secured the truck [redacted] wanted and
contacted [redacted] about installing the upfit. [redacted] is the Truck and
Utility Equipment Company that provided the quote for the dealer
Providence was competing against. [redacted] agreed to send us the
identical quote they sent the other dealer. Our Commercial manager
carefully reviewed the quote with our customer and they came to the
conclusion that it was exactly what [redacted] requested. To quote
[redacted] we “did as asked” and we completed the transaction
on December 30th 2015.When the truck was finished at [redacted]
we contacted the customer to set up delivery. When [redacted]ame in to
pick up the vehicle, he was unhappy with the upfit and he stated that
he had expected different tool boxes. There was also an issue with
the spray on bed liner. The material was missing from the top of the
truck bed/upfit.The upfit quote was checked and the
truck had the exact toolboxes that were ordered. It seems [redacted] meant
for us to order different tool boxes but never indicated that when we
reviewed the upfit from [redacted] before any paperwork was completed.
The spray on bed liner material was missing from the top of the truck
bed/upfit and Providence had that corrected immediately for [redacted].
The Gap between the upfit and the bed was a concern for [redacted] so we
contacted the up fitter to confirm the utility body was installed
correctly. The truck was returned to [redacted] for inspection. The
conclusion was that it had the upfit that was ordered and that it was
installed to factory specifications.At Providence Autos we are proud pf our
A+ rating with the Revdex.com and take all consumer
complaints seriously. After reviewing the facts in this matter, we
have concluded that we did exactly as our client asked us to do. The
first contact with this customer was on December 1st and
the transaction was completed on December 30th 2015. That
is ample time for the client to make sure he indicates exactly what
he is looking for. Our Commercial manager reviewed all aspects of
this transaction to verify accuracy along each step of the process.
The customer told us exactly which truck he wanted and where it was,
we used an existing upfit quote he secured from another dealer. After
which we reviewed everything before completing the transaction. To
quote our client in his complaint, we “did as asked” before he
purchased the truck from us.In conclusion, this is an unfortunate
situation for both the client and the dealership. We work hard to
make sure that each and every client gets the best possible service
and experience we can offer. In this case we ordered exactly what he
asked for, but it seems he expected something different. We can only
order what a client asks for; we have to believe that what they ask
for is also what they expect.In our estimation, this transaction is
complete and we can provide no further compensation for [redacted].Thank you for your attention in this
matter.Tom
Van E**Tom Van E**Sales ManagerProvidence Autos###-###-####

Complaint: [redacted]
I am rejecting this response because:
------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Aug 27, 2015 at 11:20 AMSubject: Fwd: Complaint ID #[redacted]To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Aug 26, 2015 at 11:13 AMSubject: Complaint ID #[redacted]To: "[email protected]" <[email protected]>
Dear [redacted],
Per our recent telephone conversation I have a rebuttal I'd like to submit for ID #[redacted].
First and foremost, Providence is stating ownership has not changed over the years.  According to the salesperson, Tony L[redacted] informed us it had since we had purchased our used [redacted] Truck from there.  That being the only reason we brought our service back to Providence.
In regards to Providence Auto's statement that the car was now in a different individuals name:  Their sales person, Tony L[redacted], knew we were purchasing the vehicle as a gift  for our 17year old Granddaughter even though he no longer works for Providence.  The fact that the title is no longer in my name is irrelevant.  
At the moment the vehicle was purchased our Granddaughter did not have her license.  It was to be a surprise.
As far as the vehicle brake line not passing Maryland inspection, why would we want to take the chance of being involved in a serious accident taking it back to a place an hour away?  Therefore, we allowed the inspection garage to fix the problem.  (In fact, we still have the faulty parts)
As stated previous the next issue that came about we took it back to Providence for repair.  They stated it was an "Oxygen Sensor" and was going to charge us "full price" for the repair until I put up an argument.  Then, they were kind enough to split the charge with me.
I could continue on but bottom line being:
  Why would we want to return the vehicle to Providence Auto when it was experiencing one thing after another in a matter of weeks from purchasing it?
If Providence declines to a settlement, we will consider taking this to small claims court.  Both, in Pennsylvania and Maryland.
Thank You for your time,
[redacted] and [redacted]
Bel Air, MD  [redacted]
Regards,
[redacted]

Nature of the Complaint: Product
IssuesResponse to consumer’s original
complaint:[redacted] SVC LLC
purchased a 2016 [redacted] from Providence Autos on 12/30/2016. [redacted] first inquired about a Ram on the morning of December 1st 2015. At that time he was...

looking for information on a Ram 2500. Our
Commercial Sales Manager Rob Hammock worked with [redacted] at that time
to answer all his questions and concerns. On December 29th,
[redacted] re-contacted Rob and indicated he had decided on a [redacted]
truck. [redacted] communicated to Rob that he had located the truck he
wanted, and that he had already done an upfit quote with another
dealer. [redacted] stated that if we could get the same truck, with the
same upfit and “beat” the other dealer’s price, he would
purchase the vehicle from Providence Autos.We secured the truck [redacted] wanted and
contacted [redacted] about installing the upfit. [redacted] is the Truck and
Utility Equipment Company that provided the quote for the dealer
Providence was competing against. [redacted] agreed to send us the
identical quote they sent the other dealer. Our Commercial manager
carefully reviewed the quote with our customer and they came to the
conclusion that it was exactly what [redacted] requested. To quote
[redacted] we “did as asked” and we completed the transaction
on December 30th 2015.When the truck was finished at [redacted]
we contacted the customer to set up delivery. When [redacted]ame in to
pick up the vehicle, he was unhappy with the upfit and he stated that
he had expected different tool boxes. There was also an issue with
the spray on bed liner. The material was missing from the top of the
truck bed/upfit.
The upfit quote was checked and the
truck had the exact toolboxes that were ordered. It seems [redacted] meant
for us to order different tool boxes but never indicated that when we
reviewed the upfit from [redacted] before any paperwork was completed.
The spray on bed liner material was missing from the top of the truck
bed/upfit and Providence had that corrected immediately for [redacted].
The Gap between the upfit and the bed was a concern for [redacted] so we
contacted the up fitter to confirm the utility body was installed
correctly. The truck was returned to [redacted] for inspection. The
conclusion was that it had the upfit that was ordered and that it was
installed to factory specifications.
At Providence Autos we are proud pf our
A+ rating with the Revdex.com and take all consumer
complaints seriously. After reviewing the facts in this matter, we
have concluded that we did exactly as our client asked us to do. The
first contact with this customer was on December 1st and
the transaction was completed on December 30th 2015. That
is ample time for the client to make sure he indicates exactly what
he is looking for. Our Commercial manager reviewed all aspects of
this transaction to verify accuracy along each step of the process.
The customer told us exactly which truck he wanted and where it was,
we used an existing upfit quote he secured from another dealer. After
which we reviewed everything before completing the transaction. To
quote our client in his complaint, we “did as asked” before he
purchased the truck from us.
In conclusion, this is an unfortunate
situation for both the client and the dealership. We work hard to
make sure that each and every client gets the best possible service
and experience we can offer. In this case we ordered exactly what he
asked for, but it seems he expected something different. We can only
order what a client asks for; we have to believe that what they ask
for is also what they expect.
In our estimation, this transaction is
complete and we can provide no further compensation for [redacted].Thank you for your attention in this
matter.Tom
Van E**Tom Van E**Sales ManagerProvidence Autos###-###-####