Providence Green

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]On 1/23/18, [redacted] informed Revdex.com that the business has contacted her and has resolved this matter

We sent a technician back out to the residence to assess the unit The unit was running properly with no issues found We extended the warranty on the unit and the customer was satisfied

Our company went out to [redacted] s house for a faulty gas oven On inspection we found a faulty electronic gas igniter, we replaced it with new part After we installed the new part the oven was tested and found to be working properly Ms [redacted] called our company back and said it was not working properly We went back out to her home and turned oven on and watched it run properly againOur technician also checked for any gas leaks and found none After our second visit to her home we were not contacted again until the complaint was made with Revdex.com The manger called Ms [redacted] and asked if she would like us to send another technician out she declined our offerThe original call was made in May 2015, the complaint was made in January Our warranty is days part and days labor stated on our invoice We tried to work with Ms [redacted] but she declined our offer

1/15/-- Owner Chris S [redacted] called with the following response:He went to the consumer's home May, to work on her stoveThe ignition was badHe replaced itTested it before he leftIt was working fineWhile he was there, he did accidentally knock over a chair.Consumer was overly concerned that he was wearing knee padsHe explained to her he wears knee pads because he spends a lot of time on his knees while workingShe was still uncomfortable.Consumer called him backFindicator light was onHe checked everything outIt was fineHe told the consumer it was fineHe said he has offered to return to fix the stoveConsumer told him NO.He offered to send someone else to fix the stoveConsumer told him NO.He said May, was the last he heard from the consumer.He provides a guarantee on his serviceConsumer waited until the guarantee was expired before she filed her complaint.He is still willing to go out and fix the stove under the guarantee terms, but she refuses to let him in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ---2/9/16I received a phone call from MrChris S*** early in the week about three weeks ago I did not record the exact date MrS*** wanted to come to my home a third time in an attempt to pick in my stove I informed him that I did not want him back here How do you explain it to someone that if you did not get it right the 2nd time, How do you rate a 3rd chance? Carbon monoxide is nothing that I want to play around with He tried to inform me that it was not CO that set off my CO alarm that is the only times ever that the CO alarm went off The fire department came It was registered on the monitor display that it was CO The Firemen had their monitors to detect CO They went through maneuvers to clear the house of the CO They opened windows, doors, and used heavy duty fans to clear my house of CO, and they turned off my gas supply to assure that I did not use the stove I informed MrS*** that he was a "Scam", and that if he wanted to clear his name and do the right thing then return to me my $ He informed me that his company is in the business of making money He should not be in the business of scamming people MrS*** did not repair my stove !! My stove is still just sitting and nonfunctioning until I can come up with dollars for Frigidaire to send me a repair person who knows about the product and knows how to repair stoves He stated that he was going to respond to Revdex.com in writing I have not heard from Revdex.com his response In my opinion, MrS*** is considered a scammer, and the problem is not resolved with meI will notify The *** ** *** to be on the look out for him.Sincerely,*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please
contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ---Hi ***, I received a check from A&R Service LLCon Sept7, I was able to cash that check , and receive the money for that amount I am satisfied with that amount, and consider this a fair compensation Thank you for your intervening helpI am sure it could not be completed, without your involvement ?Sincerely, *** ***

A full refund satisfaction has been sent to customer after multiple attempts to resolve the issue Thank You,*** ***Authorized Appliance Repair

9/4/Spoke with owner, *** ***He said that his employee, ***, hand delivered a refund to the consumer approxweeks ago

Our advertisement states clearly that the trip charge is $and up That means they start at $and can increase Mr*** stated himself that he seen that in our advertisement When the customer called our business to schedule an appointment he was informed of the $
trip charge for his front loading washer The trip charge is always waived if the appliance is repaired There was no advertising, as the customer stated himself in his complaint that he was aware that the advertisement show's a $and up trip charge.Thank You,Chris

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]On 1/23/18, [redacted] informed Revdex.com that the business has contacted her and has resolved this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]---To [redacted];This message is a follow up to the conversation that we had last Friday afternoon. Like a explain Authorized Appliance Repair, LLC. after multiple atents to fix the refrigerator they decided to give me a full refund. As part of the agreement they were going to remove the parts installed by them, as they did. This was Saturday August 1, early that day I had a phone call from The manager telling me their decision, minutes later I had a call from the technician confirming the decision, at that time I give him my mailing address, since the appliance was located in a rental property. He assure me that the refund was going to be send right at way.In August 5 I had a call from the manager asking me if a have receive the check, I told him no and he just said to wait a bit longer.The following week (8-11) I called the company back inquiring about my refund, he (the manager) said that he was going to contact the technician to figure out why I did not received the check. I was told as well that he was going to call me back as soon he had any information. Today is Sunday, August 16 and I still waiting for his call.As far I’m conser the problem still not answered  in a satisfactory way, regardless what they claim.If you need more information my phone number is [redacted]Thank you[redacted]Complaint ID [redacted]  [redacted]  [redacted]

We sent a technician back out to the residence to assess the unit.  The unit was running properly with no issues found.  We extended the warranty on the unit and the customer was satisfied.

Our company went out to [redacted]s house for a faulty gas oven .  On inspection we found a faulty electronic gas igniter, we replaced it with new part.  After we installed the new part the oven was tested and found to be working properly.  Ms. [redacted] called our company back and said it was not working properly.  We went back out to her home and turned oven on and watched it run properly again. Our technician also checked for any gas leaks and found none.  After our second visit to her home we were not contacted again until the complaint was made with Revdex.com.  The manger called Ms. [redacted] and asked if she would like us to send another technician out she declined  our offer. The original call was made in May 2015, the complaint was made in January 2016.  Our warranty is 90 days part and 30 days labor stated on  our invoice.  We tried to work with Ms. [redacted] but she declined our offer.

1/15/16 -- Owner Chris S[redacted] called with the following response:He went to the consumer's home May, 2015 to work on her stove. The ignition was bad. He replaced it. Tested it before he left. It was working fine. While he was there, he did accidentally knock over a chair.Consumer was overly...

concerned that he was wearing knee pads. He explained to her he wears knee pads because he spends a lot of time on his knees while working. She was still uncomfortable.Consumer called him back. F10 indicator light was on. He checked everything out. It was fine. He told the consumer it was fine. He said he has offered to return to fix the stove. Consumer told him NO.He offered to send someone else to fix the stove. Consumer told him NO.He said May, 2015 was the last he heard from the consumer.He provides a 90 guarantee on his service. Consumer waited until the 90 guarantee was expired before she filed her complaint.He is still willing to go out and fix the stove under the guarantee terms, but she refuses to let him in.