Providence Health & Services

Dear Sirs, Thank you for your notification of this concern. We have reviewed our patient's Providence Health and Services account and have spoken to the account guarantor.  As a resolution, we will reimburse the guarantor payment of $172.96 in full for the 11/10/2016 date of service. In...

addition, we will reimburse $37.72 from a payment made for a May 2017 date of service. A refund check for $210.68 will be mailed to the guarantor's home address as listed in our records.This was agreeable to the guarantor as a resolution to their complaint. We apologize for any inconvenience to the guarantor in this matter. Please let me know if you need anything else. Sincerely, Joe D[redacted]Customer Support ManagerProvidence Health and Services

Dear Sirs,  I respectfully ask that our patient contact me directly at [redacted] so that I may gather some additional information about the nature of her concern. Sincerely, Joe D[redacted]Customer Support ManagerProvidence health and Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for helping to resolve this issue. I was told he called and left a message but my wife accidentally erased his message, pressed the wrong button. She did and does apologize. I was waiting for him to call back.Sincerely, [redacted]

Upon review of the patient dispute it has been confirmed that the patient balance with Swedish Mill Creek is $0.  As suggested by the patient, the balance has been resolved through insurance payment, partial financial assistance in addition to patient payment.  Further investigation...

established that the outstanding balance is related to her Emergency Room Physician’s statement.  Ms. [redacted] can contact Eastside Physicians at 888.890.8223 to discuss her outstanding balance as related to the physician’s services

The guarantor established a payment plan and has paid the facility bill.  It was noticed in reviewing the facility accoutn that there appeared to be a change in address.  The address provided to the physician billing goup would have been the address the patient was...

registered with.  The contact informaiton for disputing the ED physician's bill is [redacted] @ [redacted].  The patient should have also received an EOB related to services for both the facility and physician billing group and any other services that may have been associated with this visit.

After a thorough review of the account notes I have determined that Mr. [redacted] is correct. Both he and his attorney provided both his automobile insruance and his health insurance information. Unfortunately, due to an error on our part, the auto insurance was billed but amount they did not pay was...

not then billed to the health insurance. Effective today (10/8/15) the remaining balance has been cancelled from collections and any negative credit reporting will be reversed if it has occured. The amount outstanding for services on 3/26/13 have been written off leaving a zero balance.

Upon review of the disputed account, it has been determined that the patient had made the required payments at the time the account had been transfered to collections; although, he had been delinquent at one time.  The account has been canceled at the collection agency and a representative will...

contact the patient to reinstate the payment plan.

Thank you for your email.  We have reviewed the account of our patient. The charge noted as Radiology on our patient’s statement are for the x-rays taken on May 26, 2016 during our patient’s emergency room visit to Providence [redacted].  Our patient would have...

then received a separate billing from a specialist doctor of radiology who performed the reading of the x-rays.While charges are appropriate for the services provided, we have, in the interest of resolving this issue for our patient, made a onetime courtesy adjustment of $570.00 for the x-ray charges of May 26, 2016 performed at our Providence facility. We are sorry for any confusion.  This adjustment will be reflected on our patient’s next monthly billing statement.Please let me know if you need anything further.

Orthapedic Physician Associates rents space at Swedish Issaquah, however, they are not owned by Swedish. I have inluded contact information for leaders at thier facility so that this concern can be properly directed.
Devan B[redacted], Administrator, [redacted]
Kara D[redacted], Executive...

Director, [redacted]
I did double check our system and Mr. [redacted] has not had any appointments at Swedish in the last 12 months or more.
Thank you.

[redacted]DOCUMENT ATTACHED[redacted]
Revdex.comPO BOX 1000DuPont, WA 98327 June 01, 2016Revdex.com Complaint  ID [redacted] ([redacted]) Dear Sirs,Thank you for notifying us of this concern and your patience while we worked to resolve this issue for our patient.Our patient received services at Providence Everett...

Medical Center on December 30, 2015. Services provided by Providence were billed to our patient's insurance carrier and there is a $0 Providence Health and Services balance for that date of service. Our review did indicate that the Anesthesiologist who provided services on this date was an outside provider who billed our patient through a separate billing office. On behalf of our patient, our representative made outreach calls to this separate non Providence office to inquire about the charges to our patient and to ask for a review of their billing to them. We spoke to the complainant on May 16, 2016 to update them on steps taken to date to resolve the billing issue with the Anesthesia billing office.On May 23rd, as a result of our inquiry, the Anesthesia billing office informed us that they have adjusted their billing to the patient for this date of service to a $0 balance.The complainant also expressed concerns about the care provided by the non Providence Anesthesiologist on the date of service. It is our understanding that the Anesthesiologist  had reached out to our patient at an earlier date to follow up on those concerns.Providence Health and Services also conducted an independent medical review to insure that care provided by our staff was appropriate.With the adjustment to a $0 patient balance for the date of service, we believe the issue with the Anesthesiologist billing office is now resolved.If our patient has any questions about the review/resolution of their complaint, we respectfully ask that they contact our representative, Lorraine W at 503 215-6847. We are happy to help.Please let me know if you need anything further.
Sincerely,Joe D[redacted]Customer Support Manager Providence Health and Services 503 215 5405[redacted]Providence.org

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.