Providence Trail Reviews (%countItem)
Providence Trail Rating
Address: 2500 Aventura Drive, Mount Juliet, Tennessee, United States, 37122-6415
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+1 (615) 773-8768 |
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www.century-apartments.com
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The issue is regarding mold formed in the corners of the apartment which is a health hazard as I have 2 kids and one of them is a 1 month old infant
I have mold forming in the corners of my apartment for which I raised a maintenance issue several times only after which someone attended to check it. There is a thin air that flows in at night from the window in the bedroom in which the infant stays in and to seal that I had to stick bubble wrap the window which was able to stop the thin air and keep the room at a normal temperature. *** from the main office came in to check the position. She says that all the mold was due to the plastic on the windows and she spoke very arrogantly.When we said that we did that to stop the thin air she says she does not find any air coming in and also that she has kid at home and she is living in the same floor plan. Instead of trying to find a solution to the problem she was constantly blaming me that it was my mistake. The closet in the bedroom also has mold. When asked about the closet she says she has no answer for it but the window was completely my fault and I have to wipe down all the windows daily. She asked me if I would allow water sitting anywhere in the kitchen or elsewhere in the home. At a later stage, she says I can move out if I want to and she will change the lease dates which was a very arrogant answer from one of the apartment managers. She does not want to listen what I was trying to explain and she was on her own stand. To be clear all this mold happened way long I put the plastic on the windows. When I raised a maintenance issue at that time someone came to clean it up and resolved the issue temporarily but I was never told by anyone to wipe down the windows regularly to prevent mold formation. Had I been informed then I would take proper measures. In this winter, with two kids, one being an infant they brought in dehumidifiers and wanted it to run overnight in both the bedrooms in the house which was making the air very dry and difficult to breathe in. My elder kid started to cry after I while because of the dryness the dehumidifiers were creating in the home. A worker who came in the next day refused to remove his shoes to enter into the apartment where an infant was sleeping in the living room. All this happened 2 days ago and the mold is still sitting on the walls. Not even temporary measures were taken to clean the mold and make it safe to atleast breathe in here. The next day some others came in to check the mold but nothing was done. Later when I asked I was informed that they will make some assessment for the repairs and get back to do it. I don't know when would that be done. I have a very bad experience with all this which hurts me for which I am writing all this. I am moving out of this apartment soon. I don't know if they are planning to charge me for this because *** was constantly saying that the mistake was mine alone. To be on a safer side I am raising an issue before hand so that when I am moving out I don't have any further issues with huge bills on me.
I just want to be on a safer side and avoid paying huge bills at the time of move out if they are planning to charge me.
An online maintenance request was submitted in the evening of */28/*9. The maintenance supervisor and community manager were able to gain entry to the apartment and assess the situation the morning of */*0/19. We immediately contacted our contractor to come out and assess the repairs needed as when we entered the apartment we found that all bedroom windows had been covered in bubble wrap which had accelerated the production of condensation, none of which had been cleaned up. *** was able to come to the community on */*1/19 to assess the repairs needed and began repairs on 2/4/19. Repairs were completed on 2/6/19, minus painting the drywall as the residents would not all us to come back to their home on 2/7/19 to complete the painting because they were having company over. While waiting on the repairs to begin, the maintenance supervisor was able to help clean the condensation off of the windows to get all visible moisture cleaned up.
During this time, we offered for the residents to move out early, without penalty.
Per the lease agreement, on the mold addendum that was signed, it states that the residents are responsible to "remove visible moisture accumulation on windows, walls, ceilings, floors, and other surfaces as soon as reasonably possible" in order to minimize the potential for mold growth.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have raised complaints to the management prior to */28/19 for which no one came in to check what was happening. My first complaint was on */4/19 where I mentioned about the mold in the second bedroom but the request was closed without anyone checking into the issue. My next complaint was on */8/19. Here I also specified that my previous request was closed without any action. When I checked on the portal few days later I found out that my complaint was closed on */12/19. Again on */18/19 I observed that the closet in the master bedroom was wet with water and also water was dripping in from the window for which I raised a telephonic complaint with clear explanation of what was happening and that I had no response from the management for my previous complaints too. But even this did not seem to workout for them. Next was the complaint on */28/19 about which the business is talking about. I want to know who is responsible for all the previous maintenance requests if they only want to talk about the complaint raised on */28/19 and the delay caused by the management to check what was going on. And now how can they say that it is my mistake without them looking into the maintenance requests. Had they come in earlier all this would have happened. This is the first apartment I am seeing with all this issues in all my life I spent in the US. I even lived in cool place like *** and used the bubble wrap to seal the windows in winter but nothing like this came up. Many people I know still use the same solution for winter but this is the first place I have seen with all this coming up.
Yes, the management offered to move out early but the term "WITHOUT PENALTY" was not mentioned on that day. In that case, I have a question. We moved out early because we did not want to live with all that mold especially with an infant. We took up things early though it was difficult for us and moved out and handed over the keys. Then why am I being charged the so called "PENALTY" when we handed over the keys earlier? This shows they do not stand on their given word, if not, they would not have charged me the penalty. Also the kitchen counter top was the same when I entered that apartment. The management checked it while I was moving in but now I am being charged even for that.
I also found out from my friends in the same apartment that they also have the same issues as we. Many people have got mold in the corners of their apartment so its nothing to do with us. The original root of the problem should be found out and solved, instead of huge move out charges. Even we suffered damages. Let me know who I can talk to regarding that. I had to throw away a king mattress, a side table and many clothes as they all caught mold. I had all this financial loss because of staying in that apartment. I repent staying in that apartment and would never recommend anyone to that place. I would give negative ratings to that place if I had the chance to do that. This apartment is only to loot all the money.
All work orders that were submitted have been addressed. As soon as we learned of the issues in the window we immediately took action to correct and repair the damage. *** not only re mediated, removed, and replaced the affected drywall, but they also cleaned the HVAC ducts in order to prevent the damage from spreading in the home. Not properly using the HVAC system will cause damage to the home because it creates too much moisture and humidity in the air. Per the lease agreement, all visible signs of moisture must be cleaned immediately to prevent damage and growth of mildew and mold, along with the continued use of the HVAC system. We do require renter's insurance for each apartment home. Any possible damage to personal property should be reported to the resident's insurance company to be taken care of under the personal property coverage.
On */4/19, we spoke with the previous resident in regards to the final charges and agreed to waive the charge for the counter top. On */03/19 we contacted the previous resident again and agreed to waive the remaining notice fee on the final charges regarding the early move out date. Keys were submitted to our office on 2/19/19, 2 days ahead of the original scheduled move out date of 2/21/19. The offer to move out early occurred on *//19.
Currently, we are working with the insurance company in regards to the charges stemming from the damage due to the condensation on the windows. The only final charges that remain, aside from the condensation damage, are for the final utility bills.
I signed a 6 month lease at Century Providence apartments in Mt Juliet TN at a monthly rent of $*,659. My lease is to expire *** 2nd. I received a lease renewal inquiry //*8. There were several lease options presented. At that time, I advised that I would only need to extend a month or *. On or about */8/19, I received a *** 2019 rent statement indicating rent due on */*/19 of $1,659.On *//19, I submitted notice to vacate on */*/19. On *.*9.19, I received a letter indicating that my *** 19 rent is now $07 (a $548 increase). When I questioned this large increase I was told that the invoices are sent out in advance and the system doesn't know when leases are ending. Also, when I questioned the large increase ($548), I was told this was on my renewal notice....apparently this amount was abbreviated as "MTM" for "Month to Month".....I had no idea what this meant.
Billing Adjustment I view the invoice I received on */8/19 for *** 2019 rent as a commitment for the $1,659 rent.I also view an abbreviation of "MTM" as ambiguous to someone such as myself(ot in the apartment leasing industry).I feel that charging someone an add'l $548 in rent is gouging.To resolve,I'm looking for the *** 2019 rent to remain per invoiced at $1,659 and For March 2019 (and prorated April rent of 2 days) to be based on a more reasonable increase/penalty for going on a month to month basis ($300).
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@firstcommunities.com
We utilize a pricing system that generates renewal rates based on many different market variables which does not allow for us to guarantee a certain percentage or set price increase for a renewal as there are so many variables that are used to determine the pricing. Since learning of this complaint on */28/19, we have changed our renewal letter to reflect "month to month" rather than "MTM" to avoid any future confusion with any of our residents within our community. It is our goal to have open communication with all residents and answer any and all questions related to renewals. Please feel free to reach us in the office via phone or email with any questions. 615-773-8767 ***@firstcommunities.com