Thank you for forwarding this information to usI agree with the issues this client raisesWe had a sudden change in our billing department personnel that has led to errors in client billsWe fully intended to reimburse this client? ? for the items she claims were taken from her home in good faithThat did not happen as it should have, however I? thought it had.? We have also had issues with caregivers not turning in care documentation in an accurate and timely manner which is necessary to bill her insurance successfullyWe? have taken steps to remedy this and ensure that it does not continue to occurI have issued a check for the value of the items taken and have asked our? Vice President to take the check? to Ms [redacted] personally? where he can also apologize and? explain what we have done to fix the past billing errors that the insurance has not paid yet? and how we will ensure that this does not happen again? Sincerely, [redacted] CEO?
Thank you for forwarding this information to usI agree with the issues this client raisesWe had a sudden change in our billing department personnel that has led to errors in client billsWe fully intended to reimburse this client for the items she claims were taken from her home in good faithThat did not happen as it should have, however I thought it hadWe have also had issues with caregivers not turning in care documentation in an accurate and timely manner which is necessary to bill her insurance successfullyWe have taken steps to remedy this and ensure that it does not continue to occurI have issued a check for the value of the items taken and have asked our Vice President to take the check to Ms [redacted] personally where he can also apologize and explain what we have done to fix the past billing errors that the insurance has not paid yet and how we will ensure that this does not happen again Sincerely, [redacted] CEO?
Thank you for forwarding this information to usI agree with the issues this client raisesWe had a sudden change in our billing department personnel that has led to errors in client billsWe fully intended to reimburse this client? ? for the items she claims were taken from her home in good faithThat did not happen as it should have, however I? thought it had.? We have also had issues with caregivers not turning in care documentation in an accurate and timely manner which is necessary to bill her insurance successfullyWe? have taken steps to remedy this and ensure that it does not continue to occurI have issued a check for the value of the items taken and have asked our? Vice President to take the check? to Ms [redacted] personally? where he can also apologize and? explain what we have done to fix the past billing errors that the insurance has not paid yet? and how we will ensure that this does not happen again? Sincerely, [redacted] CEO?
Thank you for forwarding this information to usI agree with the issues this client raisesWe had a sudden change in our billing department personnel that has led to errors in client billsWe fully intended to reimburse this client for the items she claims were taken from her home in good faithThat did not happen as it should have, however I thought it hadWe have also had issues with caregivers not turning in care documentation in an accurate and timely manner which is necessary to bill her insurance successfullyWe have taken steps to remedy this and ensure that it does not continue to occurI have issued a check for the value of the items taken and have asked our Vice President to take the check to Ms [redacted] personally where he can also apologize and explain what we have done to fix the past billing errors that the insurance has not paid yet and how we will ensure that this does not happen again Sincerely, [redacted] CEO?