An online purchase was made on November 27, My credit card was charged but no delivery or tracking details have been provided, despite attempts Order # [redacted] was placed on November online to purchase a large-format printer and one roll of printer paperA confirmation email was sent to meI've checked the Fleet Network Canada website multiple times since then and December 29, and the order states "Awaiting Tracking Update" with no indication as to the status of the order or whether the order has even been shippedMy credit card was charged the full amount:$594.17, including GST and $for shipping - even though shipping was supposed to be no chargePayment method was by [redacted] .I have sent two messages to the company via their online message system, with no replyI called the company's customer service line ( [redacted] ) on two occasions on December 11: each time, no matter how long I waited on hold, the automated message indicated that I was 4th in lineI
Thank you for your attention: I have been a Provident Credit Union Member since ***Recently, their online support has been terribleIn [redacted] , my banking account information was not updated for over a weekI called and they said it would be correctedUnfortunately, nothing happenedI eventually had to go into a branch office to have the problem resolved hours laterIn addition, I recently inquired ( [redacted] ) using their online BillPay system about a payment to the [redacted] in [redacted] [redacted] sent a letter stating they had not received payment and I had incurred a $ [redacted] late fee dated [redacted] 12th [redacted] ***I have heard no response from Provident about my initial inquirySo, I have send a second inquiry and third inquiryI am frustrated with the lack of online support and transparencyMy main objective is to ensure my bills get paid on-time and there is clear and consistent communicationSeriously Concerned, [redacted] ***
Provident Credit Union has some excellent employees at their branch level, especially in Walnut CreekAlways was a pleasure to do in-branch transactionsHowever in recent years if you have to call the main office or deal with the out-sourced VISA credit card people it becomes a total nightmareProvident has apparently cut corners and costs by using an outfit in Florida that makes so many mistakes it is astonishing What was once one of the best financial institutions in the Bay Area is now worse than [redacted] or other banks that have a terrible back-end, charge excessive fees, and blame the customer if anything goes wrongHopefully Provident can reverse this trend and once again become a great credit unionUntil then we'll be taking our business elsewhere and no longer recommending them
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/02/20) */ PCU contacted member and fulfilled desired resolution to refund $ Final Consumer Response / [redacted] (2000, 7, 2014/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Provident CU has corrected this issueAll balances due to fraud have been clearedMember will no longer receive statement on closed cardProvident sincerely apologies for any inconvenience this has caused our member Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Provident closed the disputed card but on April they moved the disputed charges due to fraud $2158.93(FXXXXXX [redacted] TRANSFERRED BALANCE) to my current Provident credit card ending in [redacted] according ton my online list of card transactionsThey have not called me about the problem and I have called them times since I filed this complaint using the phone number and contact they gave meI leave messages but no one calls backI want them to remove the disputed fraudulent charges from my credit card ending in [redacted] Final Business Response / [redacted] (4000, 12, 2014/05/09) */ PCU conducted further research and discovered funds were transferred to member's savings account on instead of reversing fraud charge amount on credit cardPCU has since corrected this transaction, applied funds to credit card with effective date of fraud charges Final Consumer Response / [redacted] (2000, 14, 2014/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) they refunded the money owed to usI am still waiting to see if they will send us another invoice for the card that is supposed to be closed
company is not product ordered and paid for my company has order products from fleet networks website, first order # [redacted] for sybtu1-plp apc batteries for a total of placed nov 6th which they said were in stocksecond order # [redacted] for fluke ms2-kit for a total of placed dec I paid both of these orders by ***I have tried numerous times to get a hold of someone by email, phone and voice chat on there website I have been on hold for over hours once with line been eventually been disconnected, most times you call there and line gets disconnected right awayI have never had any update on if and when they will ship the products, and no way of getting hold of someone to get status on orderI have customers waiting for the product, and cannot even let them know if and when they will ever getat least if they got back to there customers and let the know status that would be somethingI don't know if this company is just a [redacted] as since I have ordered I ha
Beware!!! They charge you NSF for what MIGHT be charged to your debit account not what is actually charged!! My actual balance never dipped below 0 yet I was charged NSF. It’s normal practice for gas stations to hold an amount then charge you for what is actually used, it ludicrous a banking institution would charge you NSF based on this. When I contacted customer service they said to talk to the company that held it, hello! You are the one charging fees for what MIGHT happen not based on your actual balance.
ordered a(in stock)product only to be notified several days later that order was cancelledthey still have my moneywon't give refund [redacted] Blu-Ray Disc Player (BDAB) BDAB $CAD $CAD Subtotal: $CAD Shipping: $CAD HST : $CAD Grand Total: $CAD Payment Method: Pay By Credit Card Hi [redacted] An order you recently placed on our website has had its status changed The status of order # [redacted] is now Cancelled Order Details Order Total: $CAD Date Placed: Dec 8th Payment Method: Pay By Credit Card CANCELLED Order # [redacted] product totaling $ ORDER PLACED Dec 8th LAST UPDATE Dec 18th I have made several attempts to contact merchant about my refundphone calls and emails but with no answers or responsesthe refund should have been as prompt following the order cancellation as the credit card was charged when I first placed the orderthey have no customer servicethey falsely ad
PCU management has been contact with the member to discuss the conditional/provisional credits provided PCU apologizes for the inconvenience this has caused the member
June 30, [redacted] Revdex.com, Inc Broadway, Suite Oakland, CA Re: ID [redacted] [redacted] We have contacted our member and resolved this issue We are able to accommodate their request to correct inaccurate information on their credit report Sincerely, Janell Bautista Vice President, Quality Service 1-800-632-x Provident Central Credit Union
Made orders of ink listed as in stockMy card was chargedOver a month later, products haven't shippedUnable to reach anyone by phone or email Order # [redacted] ($123.17) made Dec for ink cartridgesCard was chargedOnline status "Awaiting Tracking Update"Never delivered, likely never shipped Order # [redacted] ($620.37) made Dec for ink cartridgesCard appears to not be charged, unclearOnline status "Awaiting Tracking Update"Never delivered, likely never shipped Attempts to reach company: Called Customer Service [redacted] and waited on hold for hours until disconnectedTried online chat (unavailable)Emailed [redacted] (no answer) The ink was needed for pre-Christmas design work, and the failure to deliver ink on time created a problem in my businessWording on their site indicated quick in-stock shipping I ordered ink from a different supplier, but due the lack of communication about delays I missed my printing deadlines
No communication from Fleet Network Order [redacted] placed on January 9th at 21:No information received regarding order processing, or progressNo shipping information provided
product paid for and not received Order # [redacted] placed Nov. 5 2018 and paid by [redacted] not yet received. numerous emails sent without resolution
On-Line purchase of an in-stock item, with day delivery on December 10th
The item has not been shipped as of Dec 27th, no meaningful response back
Dec 10th, 2018, placed an order for the in-stock item (***) they offered day shipping via *** for $
(Order # ***) They took my payment of $via *** Credit Card but have never shipped the product
After the days, I noticed that they did not send any tracking information, and I checked the status on their site, only showing (Dec 11th Awaiting Tacking Update)
I tried calling may times but was only left in their calling queue, waiting for 30-minutes, then just getting disconnected/hung up on after their store closes
I then requested help from their on-line system and received a message back
Dec 17th-
"Due to an aborder volume The warehouse took a few days late
Your order will be sent as soon as possible and I'll get back to you with the tracking we ha
Business advertises that they have a product in stock leading you to order, than charges CC without delivery
I ordered a product from Fleet Network website on an item advertised as available in stockBelow are the details of order date and delivery promise
Order:
***
Payment Method:
Pay By Credit Card ($314.94)
Order Date:
Dec 12th
Shipping and Insurance:
(*** (i) Estimated arrival: between Thu and Fri 14)
Item advertised in stock at the time it was ordered: Qty Code SKU: ***
Product Name: *** (***)
Price $
Subtotal $
Shipping $
HST $
Grand Total $
Fleet network knew that item is not in stock, yet charged my credit card without deliveryThey have not contacted me informing that it is not in stock or will be delayed and they did not refund my credit cardYou can't cancel the order online like you can do with other websites and you can't get hold of their cu
As a faithful Client for Manny years, I've had car loans that was paid offVIP loan that was paid offAnd with large amount of monies that as been deposit into my accountsEven having overdraft protection: In case there not any money in checking accounthaving protection didn't matter, because after auto transfers pull from Savings to cover checkingI was charge $**every timeProvident has made penalty of fund on my behave, Thousands of moniesin at least two yearsI've been working very hard on cleaning and clearing my creditI've resent Closed All Accounts with ProvidentBecause of the losses I've had, the large amount of monies deposit from 401k and from Auto bank from *** and life insurance from ***before I new itMoney is gone Provident has withdrawn at least in two years *k out of my accountsAt least, a few times I complaint to them and a few times they honor maybe five timesI does not merger the lostafter bring my credit up into the I apply for a lo
Placed an order on lineReceived an order number and a charge on my credit cardCannot reach the company or get any kind of response either by phone or emailNo idea is I will receive the product or not
Product_Or_Service: *** X desktop computer
Order_Number: ***
This company is a total *** and should be out of business
I ordered ubiquiti access point on December 17, the item should have been delivered next day
I sent them few emails, tried calling the phone number provided on the web site, and no luck whats so everThey don't reply to any email, the phone will never be answered, I have been on hold for min, attempted multiple phone calls, however no answer
This company was an authorized reseller by ubiquiti networks, I looked up yesterday and it's not there anymore
I found some feedback on the internet, which makes me feel I'll never receive my order
Provident Credit Union has some excellent employees at their branch level, especially in Walnut CreekAlways was a pleasure to do in-branch transactionsHowever in recent years if you have to call the main office or deal with the out-sourced VISA credit card people it becomes a total nightmareProvident has apparently cut corners and costs by using an outfit in Florida that makes so many mistakes it is astonishing
What was once one of the best financial institutions in the Bay Area is now worse than *** *** or other banks that have a terrible back-end, charge excessive fees, and blame the customer if anything goes wrongHopefully Provident can reverse this trend and once again become a great credit unionUntil then we'll be taking our business elsewhere and no longer recommending them
An online purchase was made on November 27, My credit card was charged but no delivery or tracking details have been provided, despite attempts Order # [redacted] was placed on November online to purchase a large-format printer and one roll of printer paperA confirmation email was sent to meI've checked the Fleet Network Canada website multiple times since then and December 29, and the order states "Awaiting Tracking Update" with no indication as to the status of the order or whether the order has even been shippedMy credit card was charged the full amount:$594.17, including GST and $for shipping - even though shipping was supposed to be no chargePayment method was by [redacted] .I have sent two messages to the company via their online message system, with no replyI called the company's customer service line ( [redacted] ) on two occasions on December 11: each time, no matter how long I waited on hold, the automated message indicated that I was 4th in lineI
Thank you for your attention: I have been a Provident Credit Union Member since ***Recently, their online support has been terribleIn [redacted] , my banking account information was not updated for over a weekI called and they said it would be correctedUnfortunately, nothing happenedI eventually had to go into a branch office to have the problem resolved hours laterIn addition, I recently inquired ( [redacted] ) using their online BillPay system about a payment to the [redacted] in [redacted] [redacted] sent a letter stating they had not received payment and I had incurred a $ [redacted] late fee dated [redacted] 12th [redacted] ***I have heard no response from Provident about my initial inquirySo, I have send a second inquiry and third inquiryI am frustrated with the lack of online support and transparencyMy main objective is to ensure my bills get paid on-time and there is clear and consistent communicationSeriously Concerned, [redacted] ***
Provident Credit Union has some excellent employees at their branch level, especially in Walnut CreekAlways was a pleasure to do in-branch transactionsHowever in recent years if you have to call the main office or deal with the out-sourced VISA credit card people it becomes a total nightmareProvident has apparently cut corners and costs by using an outfit in Florida that makes so many mistakes it is astonishing What was once one of the best financial institutions in the Bay Area is now worse than [redacted] or other banks that have a terrible back-end, charge excessive fees, and blame the customer if anything goes wrongHopefully Provident can reverse this trend and once again become a great credit unionUntil then we'll be taking our business elsewhere and no longer recommending them
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/02/20) */ PCU contacted member and fulfilled desired resolution to refund $ Final Consumer Response / [redacted] (2000, 7, 2014/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Provident CU has corrected this issueAll balances due to fraud have been clearedMember will no longer receive statement on closed cardProvident sincerely apologies for any inconvenience this has caused our member Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Provident closed the disputed card but on April they moved the disputed charges due to fraud $2158.93(FXXXXXX [redacted] TRANSFERRED BALANCE) to my current Provident credit card ending in [redacted] according ton my online list of card transactionsThey have not called me about the problem and I have called them times since I filed this complaint using the phone number and contact they gave meI leave messages but no one calls backI want them to remove the disputed fraudulent charges from my credit card ending in [redacted] Final Business Response / [redacted] (4000, 12, 2014/05/09) */ PCU conducted further research and discovered funds were transferred to member's savings account on instead of reversing fraud charge amount on credit cardPCU has since corrected this transaction, applied funds to credit card with effective date of fraud charges Final Consumer Response / [redacted] (2000, 14, 2014/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) they refunded the money owed to usI am still waiting to see if they will send us another invoice for the card that is supposed to be closed
company is not product ordered and paid for my company has order products from fleet networks website, first order # [redacted] for sybtu1-plp apc batteries for a total of placed nov 6th which they said were in stocksecond order # [redacted] for fluke ms2-kit for a total of placed dec I paid both of these orders by ***I have tried numerous times to get a hold of someone by email, phone and voice chat on there website I have been on hold for over hours once with line been eventually been disconnected, most times you call there and line gets disconnected right awayI have never had any update on if and when they will ship the products, and no way of getting hold of someone to get status on orderI have customers waiting for the product, and cannot even let them know if and when they will ever getat least if they got back to there customers and let the know status that would be somethingI don't know if this company is just a [redacted] as since I have ordered I ha
Beware!!! They charge you NSF for what MIGHT be charged to your debit account not what is actually charged!! My actual balance never dipped below 0 yet I was charged NSF. It’s normal practice for gas stations to hold an amount then charge you for what is actually used, it ludicrous a banking institution would charge you NSF based on this. When I contacted customer service they said to talk to the company that held it, hello! You are the one charging fees for what MIGHT happen not based on your actual balance.
ordered a(in stock)product only to be notified several days later that order was cancelledthey still have my moneywon't give refund [redacted] Blu-Ray Disc Player (BDAB) BDAB $CAD $CAD Subtotal: $CAD Shipping: $CAD HST : $CAD Grand Total: $CAD Payment Method: Pay By Credit Card Hi [redacted] An order you recently placed on our website has had its status changed The status of order # [redacted] is now Cancelled Order Details Order Total: $CAD Date Placed: Dec 8th Payment Method: Pay By Credit Card CANCELLED Order # [redacted] product totaling $ ORDER PLACED Dec 8th LAST UPDATE Dec 18th I have made several attempts to contact merchant about my refundphone calls and emails but with no answers or responsesthe refund should have been as prompt following the order cancellation as the credit card was charged when I first placed the orderthey have no customer servicethey falsely ad
PCU management has been contact with the member to discuss the conditional/provisional credits provided PCU apologizes for the inconvenience this has caused the member
June 30, [redacted] Revdex.com, Inc Broadway, Suite Oakland, CA Re: ID [redacted] [redacted] We have contacted our member and resolved this issue We are able to accommodate their request to correct inaccurate information on their credit report Sincerely, Janell Bautista Vice President, Quality Service 1-800-632-x Provident Central Credit Union
Made orders of ink listed as in stockMy card was chargedOver a month later, products haven't shippedUnable to reach anyone by phone or email Order # [redacted] ($123.17) made Dec for ink cartridgesCard was chargedOnline status "Awaiting Tracking Update"Never delivered, likely never shipped Order # [redacted] ($620.37) made Dec for ink cartridgesCard appears to not be charged, unclearOnline status "Awaiting Tracking Update"Never delivered, likely never shipped Attempts to reach company: Called Customer Service [redacted] and waited on hold for hours until disconnectedTried online chat (unavailable)Emailed [redacted] (no answer) The ink was needed for pre-Christmas design work, and the failure to deliver ink on time created a problem in my businessWording on their site indicated quick in-stock shipping I ordered ink from a different supplier, but due the lack of communication about delays I missed my printing deadlines
No communication from Fleet Network Order [redacted] placed on January 9th at 21:No information received regarding order processing, or progressNo shipping information provided
product paid for and not received Order # [redacted] placed Nov. 5 2018 and paid by [redacted] not yet received. numerous emails sent without resolution
On-Line purchase of an in-stock item, with day delivery on December 10th
The item has not been shipped as of Dec 27th, no meaningful response back
Dec 10th, 2018, placed an order for the in-stock item (***) they offered day shipping via *** for $
(Order # ***) They took my payment of $via *** Credit Card but have never shipped the product
After the days, I noticed that they did not send any tracking information, and I checked the status on their site, only showing (Dec 11th Awaiting Tacking Update)
I tried calling may times but was only left in their calling queue, waiting for 30-minutes, then just getting disconnected/hung up on after their store closes
I then requested help from their on-line system and received a message back
Dec 17th-
"Due to an aborder volume The warehouse took a few days late
Your order will be sent as soon as possible and I'll get back to you with the tracking we ha
Business advertises that they have a product in stock leading you to order, than charges CC without delivery
I ordered a product from Fleet Network website on an item advertised as available in stockBelow are the details of order date and delivery promise
Order:
***
Payment Method:
Pay By Credit Card ($314.94)
Order Date:
Dec 12th
Shipping and Insurance:
(*** (i) Estimated arrival: between Thu and Fri 14)
Item advertised in stock at the time it was ordered: Qty Code SKU: ***
Product Name: *** (***)
Price $
Subtotal $
Shipping $
HST $
Grand Total $
Fleet network knew that item is not in stock, yet charged my credit card without deliveryThey have not contacted me informing that it is not in stock or will be delayed and they did not refund my credit cardYou can't cancel the order online like you can do with other websites and you can't get hold of their cu
As a faithful Client for Manny years, I've had car loans that was paid offVIP loan that was paid offAnd with large amount of monies that as been deposit into my accountsEven having overdraft protection: In case there not any money in checking accounthaving protection didn't matter, because after auto transfers pull from Savings to cover checkingI was charge $**every timeProvident has made penalty of fund on my behave, Thousands of moniesin at least two yearsI've been working very hard on cleaning and clearing my creditI've resent Closed All Accounts with ProvidentBecause of the losses I've had, the large amount of monies deposit from 401k and from Auto bank from *** and life insurance from ***before I new itMoney is gone Provident has withdrawn at least in two years *k out of my accountsAt least, a few times I complaint to them and a few times they honor maybe five timesI does not merger the lostafter bring my credit up into the I apply for a lo
Placed an order on lineReceived an order number and a charge on my credit cardCannot reach the company or get any kind of response either by phone or emailNo idea is I will receive the product or not
Product_Or_Service: *** X desktop computer
Order_Number: ***
This company is a total *** and should be out of business
I ordered ubiquiti access point on December 17, the item should have been delivered next day
I sent them few emails, tried calling the phone number provided on the web site, and no luck whats so everThey don't reply to any email, the phone will never be answered, I have been on hold for min, attempted multiple phone calls, however no answer
This company was an authorized reseller by ubiquiti networks, I looked up yesterday and it's not there anymore
I found some feedback on the internet, which makes me feel I'll never receive my order
Provident Credit Union has some excellent employees at their branch level, especially in Walnut CreekAlways was a pleasure to do in-branch transactionsHowever in recent years if you have to call the main office or deal with the out-sourced VISA credit card people it becomes a total nightmareProvident has apparently cut corners and costs by using an outfit in Florida that makes so many mistakes it is astonishing
What was once one of the best financial institutions in the Bay Area is now worse than *** *** or other banks that have a terrible back-end, charge excessive fees, and blame the customer if anything goes wrongHopefully Provident can reverse this trend and once again become a great credit unionUntil then we'll be taking our business elsewhere and no longer recommending them