Provident Home Solutions

In regards to the response that Provident Home Solutions sentI have to say Provident Home Solutions has sent far more than pieces of junk mail from the time I closed in Late February The actual amount of junk mail I have received is equivalent to per week or every other week for about monthsI feel harassed & the whole experience has been very annoyingThis home never was a re-sale home it was a new build I met with the builder, picked out the options, signed a contract & watched as it was builtIf you are interested in buying a home you can go into the sales office & do a ground up build as I didI went by the sales office to check & see if my home was ever listed & they could not find a listing on the *** I should not have to call multiple times & go to the Revdex.com to get Provident Home Solutions to stop harassing meI never signed up for a service, I never had this home listed on the *** & I have been harassed from late February through nowI find it odd that when I called Provident Home Solutions different times and asked to taken off their list & explained both times that this was a new build & is not for sale I still continued to receive harassing junk mailI feel that Provident Home Solutions should receive the bad feedback it deserves on your RevDex.com rating for the harassment The best solution is that Provident Home Solutions stops harassing me & they receive a bad rating with the Revdex.com for harassment Best Regards [redacted] ***

First I would like to apologize for any inconvenience we have caused It is never our intent to send junk mail or annoy anyone We run a very professional business and try very hard to maintain a 100% customer satisfaction rating
This situation is very unique and I do not
think we could have prevented what happened We do have record of mailing pieces of mail to Mr*** at this address between these dates March 25, April and April 21, June 3, 11, So, our records do not quite correlative with what Mr*** states but we did mail to him times in months for two different reasons
If you look at the *** *** attached, you will see that this home was listed for sale on the *** durring the time of his complaint So I'm not sure why Mr*** is saying that he did not want to sell his home when he was advertising it to the public for sale through the *** This is the reason we sent Mr*** mail because the home was listed for sale and we wanted to buy it We stopped mailing to Mr*** until he cancelled his listing without actually selling the home on May 23rd (see the listing history) We mailed to Mr*** again to see if there was something we could do to help since he was not able to sell his home through the ***
We do not have any record of speaking with Mr*** but we have no reason to doubt that he did call He very well may have and we cannot find record of it
Because Mr*** is not an actual customer, we do not feel it is appropriate for this to be considered a costumer complaint We do not consider anyone a customer until we have an agreement with them to purchase their house Because we never had any agreement with Mr***, never visited his home and never spoke with him about selling his home, he could not be considered a customer I'm sure Mr*** would agree that he is not a customer of ours
Considering that Mr***'s home was listed for sale to the public, it seems odd that he would not want mail from someone wanting to buy his house
Again, we apologize for any inconvenience and we have made note not to send Mr*** any mail in the future
Sincerely,
Provident Home Solutions LLC

In regards to the response that Provident Home Solutions
sent. I have to say Provident Home Solutions has sent far more than 6 pieces of
junk mail from the time I closed in Late February 2014. The actual amount of
junk mail I have received is equivalent to 1 per week or 1 every other week for
about 4 months. I feel harassed & the whole experience has been very
annoying. This home never was a re-sale home it was a new build I met with the
builder, picked out the options, signed a contract & watched as it was
built. If you are interested in buying a home you can go into the sales office
& do a ground up build as I did. I went by the sales office to check &
see if my home was ever listed & they could not find a listing on the [redacted].  
I should not have to call multiple times & go to the
Revdex.com to get Provident Home Solutions to stop harassing me. I
never signed up for a service, I never had this home listed on the [redacted] & I
have been harassed from late February 2014 through now. I find it odd that when
I called Provident Home Solutions 2 different times and asked to taken off
their list & explained both times that this was a new build & is not for sale I
still continued to receive harassing junk mail. I feel that Provident Home
Solutions should receive the bad feedback it deserves on your RevDex.com rating for the harassment.
The best solution is that Provident Home Solutions stops
harassing me & they receive a bad rating with the Revdex.com for harassment.
Best Regards
[redacted]

In regards to the response that Provident Home Solutions

sent. I have to say Provident Home Solutions has sent far more than 6 pieces of

junk mail from the time I closed in Late February 2014. The actual amount of

junk mail I have received is equivalent to 1 per week or 1 every other week for

about 4 months. I feel harassed & the whole experience has been very

annoying. This home never was a re-sale home it was a new build I met with the

builder, picked out the options, signed a contract & watched as it was

built. If you are interested in buying a home you can go into the sales office

& do a ground up build as I did. I went by the sales office to check &

see if my home was ever listed & they could not find a listing on the [redacted].  

I should not have to call multiple times & go to the

Revdex.com to get Provident Home Solutions to stop harassing me. I

never signed up for a service, I never had this home listed on the [redacted] & I

have been harassed from late February 2014 through now. I find it odd that when

I called Provident Home Solutions 2 different times and asked to taken off

their list & explained both times that this was a new build & is not for sale I

still continued to receive harassing junk mail. I feel that Provident Home

Solutions should receive the bad feedback it deserves on your RevDex.com rating for the harassment.

The best solution is that Provident Home Solutions stops

harassing me & they receive a bad rating with the Revdex.com for harassment.

Best Regards

[redacted]

In regards to the response that Provident Home Solutions

sent. I have to say Provident Home Solutions has sent far more than 6 pieces of

junk mail from the time I closed in Late February 2014. The actual amount of

junk mail I have received is equivalent to 1 per week or 1 every other week for

about 4 months. I feel harassed & the whole experience has been very

annoying. This home never was a re-sale home it was a new build I met with the

builder, picked out the options, signed a contract & watched as it was

built. If you are interested in buying a home you can go into the sales office

& do a ground up build as I did. I went by the sales office to check &

see if my home was ever listed & they could not find a listing on the [redacted].  

I should not have to call multiple times & go to the

Revdex.com to get Provident Home Solutions to stop harassing me. I

never signed up for a service, I never had this home listed on the [redacted] & I

have been harassed from late February 2014 through now. I find it odd that when

I called Provident Home Solutions 2 different times and asked to taken off

their list & explained both times that this was a new build & is not for sale I

still continued to receive harassing junk mail. I feel that Provident Home

Solutions should receive the bad feedback it deserves on your RevDex.com rating for the harassment.

The best solution is that Provident Home Solutions stops

harassing me & they receive a bad rating with the Revdex.com for harassment.

Best Regards

[redacted]

First I would like to apologize for any inconvenience we have caused.  It is never our intent to send junk mail or annoy anyone.  We run a very professional business and try very hard to maintain a 100% customer satisfaction rating.

This situation is very unique and I do not...

think we could have prevented what happened.  We do have record of mailing 6 pieces of mail to Mr. [redacted] at this address between these dates.  March 25, April 7 and April 21, June 3, 11, 18.  So, our records do not quite correlative with what Mr. [redacted] states but we did mail to him 6 times in 4 months for two different reasons.

If you look at the [redacted] attached, you will see that this home was listed for sale on the [redacted] durring the time of his complaint.  So I'm not sure why Mr. [redacted] is saying that he did not want to sell his home when he was advertising it to the public for sale through the [redacted].  This is the reason we sent Mr. [redacted] mail because the home was listed for sale and we wanted to buy it.  We stopped mailing to Mr. [redacted] until he cancelled his listing without actually selling the home on May 23rd (see the listing history).  We mailed to Mr. [redacted] again to see if there was something we could do to help since he was not able to sell his home through the [redacted].

We do not have any record of speaking with Mr. [redacted] but we have no reason to doubt that he did call.  He very well may have and we cannot find record of it.

Because Mr. [redacted] is not an actual customer, we do not feel it is appropriate for this to be considered a costumer complaint.  We do not consider anyone a customer until we have an agreement with them to purchase their house.  Because we never had any agreement with Mr. [redacted], never visited his home and never spoke with him about selling his home, he could not be considered a customer.  I'm sure Mr. [redacted] would agree that he is not a customer of ours.

Considering that Mr. [redacted]'s home was listed for sale to the public, it seems odd that he would not want mail from someone wanting to buy his house.

Again, we apologize for any inconvenience and we have made note not to send Mr. [redacted] any mail in the future.

Sincerely,

Provident Home Solutions LLC

Review: I closed on my home in February 2014. Shortly after closing I started to receive junk mail from Provident Home Solutions. First off I would like to say that I NEVER inquired for information or services from Provident Home Solutions. From late February 2014 through late June 2014 (a solid 4 months) I have had a steady stream of unwanted advertisements, approx. 3 to 5 pieces of mail per month. Back in the end of April 2014 I called the number listed on the junk mail & explained that I bought this home & closed on it & I am not looking to sell this home I was told that I would be taken off the mailer list & it would take 2 to 4 weeks to take effect. During the month of May 2014 I have continued to receive the junk mailers. I called again during the first week of June 2014 & asked again & explained the circumstances & was told the same thing. Since the first call it has been approx. 7 weeks I have received another 6 letters explaining that they have a transferred engineer looking to buy our home. I would like all forms of advertisements to stop.Desired Settlement: I would like Provident Home Solutions to STOP Harassing me, I do not want any other forms of advertisements or solicitation to sell my home, I never signed up for a service or asked for them to contact me.

Business

Response:

First I would like to apologize for any inconvenience we have caused. It is never our intent to send junk mail or annoy anyone. We run a very professional business and try very hard to maintain a 100% customer satisfaction rating.

This situation is very unique and I do not think we could have prevented what happened. We do have record of mailing 6 pieces of mail to Mr. [redacted] at this address between these dates. March 25, April 7 and April 21, June 3, 11, 18. So, our records do not quite correlative with what Mr. [redacted] states but we did mail to him 6 times in 4 months for two different reasons.

If you look at the [redacted] attached, you will see that this home was listed for sale on the [redacted] durring the time of his complaint. So I'm not sure why Mr. [redacted] is saying that he did not want to sell his home when he was advertising it to the public for sale through the [redacted]. This is the reason we sent Mr. [redacted] mail because the home was listed for sale and we wanted to buy it. We stopped mailing to Mr. [redacted] until he cancelled his listing without actually selling the home on May 23rd (see the listing history). We mailed to Mr. [redacted] again to see if there was something we could do to help since he was not able to sell his home through the [redacted].

We do not have any record of speaking with Mr. [redacted] but we have no reason to doubt that he did call. He very well may have and we cannot find record of it.

Because Mr. [redacted] is not an actual customer, we do not feel it is appropriate for this to be considered a costumer complaint. We do not consider anyone a customer until we have an agreement with them to purchase their house. Because we never had any agreement with Mr. [redacted], never visited his home and never spoke with him about selling his home, he could not be considered a customer. I'm sure Mr. [redacted] would agree that he is not a customer of ours.

Considering that Mr. [redacted]'s home was listed for sale to the public, it seems odd that he would not want mail from someone wanting to buy his house.

Again, we apologize for any inconvenience and we have made note not to send Mr. [redacted] any mail in the future.

Sincerely,

Provident Home Solutions LLC

Consumer

Response:

In regards to the response that Provident Home Solutions

sent. I have to say Provident Home Solutions has sent far more than 6 pieces of

junk mail from the time I closed in Late February 2014. The actual amount of

junk mail I have received is equivalent to 1 per week or 1 every other week for

about 4 months. I feel harassed & the whole experience has been very

annoying. This home never was a re-sale home it was a new build I met with the

builder, picked out the options, signed a contract & watched as it was

built. If you are interested in buying a home you can go into the sales office

& do a ground up build as I did. I went by the sales office to check &

see if my home was ever listed & they could not find a listing on the [redacted].

I should not have to call multiple times & go to the

Revdex.com to get Provident Home Solutions to stop harassing me. I

never signed up for a service, I never had this home listed on the [redacted] & I

have been harassed from late February 2014 through now. I find it odd that when

I called Provident Home Solutions 2 different times and asked to taken off

their list & explained both times that this was a new build & is not for sale I

still continued to receive harassing junk mail. I feel that Provident Home

Solutions should receive the bad feedback it deserves on your RevDex.com rating for the harassment.

The best solution is that Provident Home Solutions stops

harassing me & they receive a bad rating with the Revdex.com for harassment.

Best Regards

They were great. They provided both knowledge and comfort during our initial discussions and kept us fully informed throughout the entire process. They are true professionals.

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