Provider Service

[redacted] [redacted] I am rejecting this response because: They are saying they are still going to try to get this from [redacted] [redacted] ***yThat is part of my complaint is they do not seem to see their own documentation of what happened and that they were paidI am happy that the collection was removedThank you! I do want an acknowledgement that the account is paid in full and that they will not be asking myself nor my insurance for any more money Regards, [redacted]

I understand from reading the complaint that [redacted] is concerned about our office currently reflecting an outstanding amount owed.The original balance on the referenced account was $Our office currently has funds received from [redacted] in the amount of $According to the explanation of benefits from [redacted] dated December 3rd, 2015, the amount of $was a non-allowed amountUnfortunately, *** is out of network, therefore the non-allowed amount would be due.I apologize that [redacted] wasn't fully satisfied with our initial responseOur office has reviewed the referenced account and has adjusted the outstanding balanceThe account currently reflects a $balance and is considered closed.Should you or [redacted] have any questions or concerns please feel free to call me at

This is a response to the complaint your office sent to *** *** regarding the visit at *** *** *** *** on October 25, *** *** was treated in the emergency department by our physicians groupThe account reflects an original charge of $1,for services
rendered by *** ***I understand from reading the complaint that *** *** is concerned about a balance appearing on his credit report.Our records indicate that a balance of $was transferred to the collection agency, *** *** *** Per the documentation received from *** the insurance carrier intends to pay this amountI have sent a request to *** *** *** requesting this account to be closedOur office will attempt to recoup this payment directly from ***I apologize that *** *** is dissatisfied with our office*** will send a deletion letter to *** *** explaining the process of credit reporting removal and verifying closure of the referenced account.Should you have any questions or concerns please feel free to call me at *** *** ***
Very Truly Yours,*** Paul Y*** *** *** ***

I understand from reading the complaint that [redacted] is concerned about our office currently reflecting an outstanding amount owed.The original balance on the referenced account was $1254.00. Our office currently has funds received from [redacted] in the amount of $1025.52. According to the explanation of benefits from [redacted] dated December 3rd, 2015, the amount of $228.48 was a non-allowed amount. Unfortunately, [redacted] is out of network, therefore the non-allowed amount would be due.I apologize that [redacted] wasn't fully satisfied with our initial response. Our office has reviewed the referenced account and has adjusted the outstanding balance. The account currently reflects a $0.00 balance and is considered closed.Should you or [redacted] have any questions or concerns please feel free to call me at

[redacted]
 [redacted]
I am rejecting this response because: They are saying they are still going to try to get this from [redacted]  [redacted]y. That is part of my complaint is they do not seem to see their own documentation of what happened and that they were paid. I am happy that the collection was removed. Thank you! I do want an acknowledgement that the account is paid in full and that they will not be asking myself nor my insurance for any more money.
Regards,
[redacted]