Providers for Healthy Living

They might be able to help you, if you can get past the appointment processFair warning, this is a practice that expects you to respect their time, but they have NO respect for your timeI filled out their online form, and upon submission there was a message that someone would get back to me promptlyGood, because I have some problems and in the scope of my issues over the years, this is among the more urgentIt took more than ten days for a responseI made an appointment with a therapist and one with a doctorThe person stressed numerous times, in a rather stern/patronizing tone, that I HAD to be there minutes early for paperworkUnfortunately, I missed the therapy appointment - I have neuro issues from a car accident, which was one of the things I was seeking help forI planned to discuss that at the appointment with the doctor, which was just a few days later, and reschedule for the therapistDrove minutes to the office, arrived minutes ahead of time, only to be told that my appointment was canceled and they sent me a letterThe letter arrived after the fact, and said that because I missed the first appointment, the second was automatically cancelled and neither would be rescheduled; best wishes and buh-byeNo phone call to save me the trip, nothingNews flash - your practice area is directed at folks who suffer from neuro, psych, and emotional issuesWe don't do it on purpose or out of spite or disrespect, and we hate that we do it - sometimes we miss appointments! Thanks for turning me away, it's probably for the bestI'll find a provider who actually cares

Amazing providers (psychiatry and therapists); highly recommend

Good afternoonWe received an email 3/4/from [redacted] regarding this reflecting as an Unresolved complaintRegarding the balance discrepancy, the $balance shown on the collection letter reflected the entire account balance at the time of the letterSubsequent to that letter, a $adjustment was made to another date of service balance leaving the $for the dates of service 5/15/and 5/29/referenced in Dr*L [redacted] initial responseThe balance of $was sent to collectionsA payment of $was made on 1/26/through our billing company and a payment for the remaining balance of $was made through the collection agency on 3/22/Ms [redacted] currently has no remaining balance due

I recently spoke with [redacted] from [redacted] , my health insurance at the time I was being seen at Providers for Healthy Living, to which she stated the same information to me that MrL [redacted] had stated previously -- $on 5/and $on 5/When I had called on 12/4, I was told from a representative that the appointments had been taken care of on their partIt was to my understanding that when the representative stated this that my copayments and their payments were both taken into consideration to pay the feesI apologize as I am in the wrong with this part of the situationHowever, I have had the same phone and phone number with voicemails (saved and erased) since February 2014, and when going back, not once did I receive a call or voicemail like MrL [redacted] had stated his business did to inform me of my balance; I can provide proof with a call log of incoming and outgoing calls provided from SprintI also didn't receive any letter of any notice of statements -- if I did, I believe there wouldn't be a reason for this claimI originally wanted clarification on the amounts I was being billed for, and still curious for the different amounts of $and $Could MrL [redacted] please clarify these amounts in what they are in regards to and why both are differentThank you in advance, [redacted]

Completely unprofessionalThe most difficult office I have ever had to try to communicate withThey never answer the phone, their automated message is so long and doesn't work half the timeThey said I would receive email appointment reminders and copies of my receipts- never didI checked junk mail and inbox daily and brought it up with them several timesThe doctors were rude and the staff was incompetent and unprofessional

I recently spoke with *** from *** ***, my health insurance at the time I was being seen at Providers for Healthy Living, to which she stated the same information to me that MrL*** had stated previously -- $on 5/and $on 5/When I had called on 12/4, I was told from a representative that the appointments had been taken care of on their partIt was to my understanding that when the representative stated this that my copayments and their payments were both taken into consideration to pay the feesI apologize as I am in the wrong with this part of the situationHowever, I have had the same phone and phone number with voicemails (saved and erased) since February 2014, and when going back, not once did I receive a call or voicemail like MrL*** had stated his business did to inform me of my balance; I can provide proof with a call log of incoming and outgoing calls provided from SprintI also didn't receive any letter of any notice of statements -- if I did, I believe there wouldn't be a reason for this claimI originally wanted clarification on the amounts I was being billed for, and still curious for the different amounts of $and $Could MrL*** please clarify these amounts in what they are in regards to and why both are different.
Thank you in advance, ***

We received the complaint from ** regarding her balance with our office The charges in question were from 5/15/and 5/29/ According to our billing system, her insurance company (Anthem) allowed $for the 5/15/visit and ** paid $ This left a balance on her account
of $ For the 5/29/visit, insurance allowed $and ** paid $20, leaving a balance of $ The total for these two visits remains at $ Statements were mailed on three separated monthly cycles, reminder calls regarding this balance were made, and a certified letter was sent informing ** that her account would be referred to collections if not paid This happened on 12/2/14, and the collections agency has attempted to collect on this account for the past year If she attempted to settle this balance, there is no notation of this in our system After over months of statements, phone calls, and collection attempts, I'm surprised she is now questioning this balance However, if she has proof otherwise that her insurance company paid for these claims, we will gladly update our system and drop the collections attempts.Sincerely,Matthew L*** ** *** ***

Ms*** had a scheduled 8:00am appointment for 12/14/at our Trueman locationAs Ms*** stated in her complaint, she called at 8:45am EST on 12/13/which is less than hours before her scheduled appointmentMs*** reason given for cancelling her appointment was that she was
obtaining services elsewhere and self-dismissing herself from our practiceIn accordance with those instructions from Ms*** on 12/13/2016, her self-dismissal from the practice was recorded and she was sent confirmation by mail and certified mail (attached)Ms*** failed to claim the certified letter at the post office and it was returned on 1/21/(attached)Ms*** contacted our office on 4/4/requesting the late cancellation charge be removedShe stated to the representative she had heard if the cancellation was work-related we would not charge. Providers for Healthy Living's Cancellations and No-Show Policy is included in the Office Policies acknowledged by Ms*** on 11/07/(attached) and state "Once your appointment is scheduled, you will be expected to attend unless you provide at least hours advance notice of cancellationIf you do not provide at least hours notice, or fail to show for a scheduled appointment, you will be responsible for a $no-show charge." Since less than hours notice of cancellation was given as acknowledged by Ms***, the charge is valid and will not be refunded

As stated when I called multiple times, I was in Chicago for work (unexpectedly) and called as soon as I knew I was not going to be able to make the appointmentIn Chicago, it was 7:45a, not 8:45amI realize that it is hours and minutes before my appointment but does "providers for healthy living" really that strict on policy? When I called I was also told they would make exceptions for unexpected circumstances, which this was oneWhen I called, I actually tried to reschedule the appointment but they had ZERO appointments for months out, which was not conducive for my needs so I said I would get help elsewhereThe appointment making process is frustrating and clearly the cancellation is horrible as wellI paid out of pocket for my first appointment and I feel that this is a ridiculous chargeAs far as me not going to the post office to pick up a certified letter, I work hours a day and don't have time to go to the post office during the day. This is not a resolved complaint and I would like to be able to rate this companyThis is terrible customer service.
Regards, *** ***

Thank you for the opportunity to respond to Ms***’s complaint regarding the no show fee charged for her missed appointment on April 14, Individuals interested in becoming clients of our practice complete a New Patient Registration Form, on the Patient Center section of our
website, www.providersforhealthyliving.comMs***, or a representative on behalf of Ms***, completed this form on March 22, 2017, providing demographic and insurance informationVerification of Ms***'s coverage was received from *** *** on March 28, Ms*** was contacted to schedule and an appointment was made with provider Wendy P***, *** at our *** *** *** location for April 14, at 8:15amMs*** did not show for her scheduled appointmentThe New Patient Registration Form completed on March 22, 2017, includes the following acknowledgement before submission: "I acknowledge that missing my initial appointment will result in immediate dismissal and case closure and I will not be allowed to reschedule another appointmentI further agree to pay an initial no show fee of $if I miss my initial appointment." In accordance with this acknowledged policy, Ms*** was dismissed as a client and billed the no show fee of $on April 14, 2017. Ms***'s submission states she was to receive a call back from our office letting her know if our practice accepted her insurance; however, that verification had already been completed when Ms*** was contacted to schedule her initial appointmentIf we had been unable to verify coverage or if Ms*** did not have insurance providing mental health counseling benefits, we would have provided our cash prices before scheduling the appointmentMs***'s submission states she was to be sent paperwork to complete; however, our office does not mail registration paperworkWhen the initial appointment is scheduled, clients are advised to arrive minutes prior to the schedule appointment time to complete the intake paperwork in the officeClients have the option of bringing completed paperwork with them to the appointment by downloading the intake forms in advance from the Patient Center on our websiteWe are sorry Ms*** is unhappy with our initial appointment no show policy, acknowledged on the New Patient Registration Form; however, the charge is valid since the appointment was not kept, cancelled or rescheduled

We received the complaint from ** regarding her balance with our office The charges in question were from 5/15/and 5/29/ According to our billing system, her insurance company (Anthem) allowed $for the 5/15/visit and ** paid $ This left a balance on her account of
$ For the 5/29/visit, insurance allowed $and ** paid $20, leaving a balance of $ The total for these two visits remains at $ Statements were mailed on three separated monthly cycles, reminder calls regarding this balance were made, and a certified letter was sent informing ** that her account would be referred to collections if not paid This happened on 12/2/14, and the collections agency has attempted to collect on this account for the past year If she attempted to settle this balance, there is no notation of this in our system After over months of statements, phone calls, and collection attempts, I'm surprised she is now questioning this balance However, if she has proof otherwise that her insurance company paid for these claims, we will gladly update our system and drop the collections attempts.Sincerely,Matthew L*** ** *** ***

Completely unprofessional. The most difficult office I have ever had to try to communicate with. They never answer the phone, their automated message is so long and doesn't work half the time. They said I would receive email appointment reminders and copies of my receipts- never did. I checked junk mail and normal inbox daily and brought it up with them several times. The doctors were rude and the staff was incompetent and unprofessional.

I recently spoke with [redacted] from [redacted], my health insurance at the time I was being seen at Providers for Healthy Living, to which she stated the same information to me that Mr. L[redacted] had stated previously -- $80 on 5/15 and $109.64 on 5/29. When I had called on 12/4, I was told from a representative that the appointments had been taken care of on their part. It was to my understanding that when the representative stated this that my copayments and their payments were both taken into consideration to pay the fees. I apologize as I am in the wrong with this part of the situation. However, I have had the same phone and phone number with voicemails (saved and erased) since February 2014, and when going back, not once did I receive a call or voicemail like Mr. L[redacted] had stated his business did to inform me of my balance; I can provide proof with a call log of incoming and outgoing calls provided from Sprint. I also didn't receive any letter of any notice of statements -- if I did, I believe there wouldn't be a reason for this claim. I originally wanted clarification on the amounts I was being billed for, and still curious for the different amounts of $170 and $212.50. Could Mr. L[redacted] please clarify these amounts in what they are in regards to and why both are different. Thank you in advance, [redacted]

Good afternoon. We received an email 3/4/2017 from [redacted] regarding this reflecting as an Unresolved complaint. Regarding the balance discrepancy, the $166.25 balance shown on the collection letter reflected the entire account balance at the time of the letter. Subsequent to that letter, a $20.00 adjustment was made to another date of service balance leaving the $146.25 for the dates of service 5/15/2017 and 5/29/2017 referenced in Dr. *L[redacted] initial response. The balance of $146.25 was sent to collections. A payment of $20.00 was made on 1/26/2015 through our billing company and a payment for the remaining balance of $126.25 was made through the collection agency on 3/22/2016. Ms. [redacted] currently has no remaining balance due.

They might be able to help you, if you can get past the appointment process. Fair warning, this is a practice that expects you to respect their time, but they have NO respect for your time. I filled out their online form, and upon submission there was a message that someone would get back to me promptly. Good, because I have some problems and in the scope of my issues over the years, this is among the more urgent. It took more than ten days for a response. I made an appointment with a therapist and one with a doctor. The person stressed numerous times, in a rather stern/patronizing tone, that I HAD to be there 20 minutes early for paperwork. Unfortunately, I missed the therapy appointment - I have neuro issues from a car accident, which was one of the things I was seeking help for. I planned to discuss that at the appointment with the doctor, which was just a few days later, and reschedule for the therapist. Drove 40 minutes to the office, arrived 25 minutes ahead of time, only to be told that my appointment was canceled and they sent me a letter. The letter arrived after the fact, and said that because I missed the first appointment, the second was automatically cancelled and neither would be rescheduled; best wishes and buh-bye. No phone call to save me the trip, nothing. News flash - your practice area is directed at folks who suffer from neuro, psych, and emotional issues. We don't do it on purpose or out of spite or disrespect, and we hate that we do it - sometimes we miss appointments! Thanks for turning me away, it's probably for the best. I'll find a provider who actually cares.

During my visits, the receptionist could have mentioned I had a balance left, which she failed to do. Yes, I admit to contacting the business only a couple times, and not once did I receive a call back answering my questions. I got a call from a debt collector and thought the price went up quite a bit from what I remembered it to be. I also don't appreciate Mr. L[redacted]'s objectionable remark. 
Regards, [redacted]

Amazing providers (psychiatry and therapists); highly recommend.