Providian Medical Equipment Reviews (%countItem)
Providian Medical Equipment Rating
Address: 84 N Main St Ste A, Chagrin Falls, Ohio, United States, 44022-3047
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Providian Medical is a “sham” the company began a relationship to do business with me and my Texas based company in the fall of 2017. We are now headed to court. Do not sign any agreement with them as the fine print says you must make your legal claims in Ohio where their company is based. Further, when you raise questions about non performance they “being owners” Mike Skok and Dave Skok forget how communication works, and when they do get on the phone, trusting anything they “say” or “Write” will come at your own peril. I dealt primarily with Fred Rodgers an excellent young man who was hung out to dry by the gentlemen I have mentioned in this review. The claims of good processes, good customer service, that they are proud of their company reputation are no where evident in the way the “actually” do business.
I contacted Providian Medical to inquire about pricing for a Chison Q9 ultrasound system. The representative who replied to my inquiry suggested a different system and provided a sales quote for the suggested system - a Chison Sonobook 9. I signed and returned the sales quote with the agreement between both parties that the agreement was pending my obtaining financing. Prior to obtaining financing, I received part of the equipment from Providian via *** Because I had not yet obtained financing, the shipment was made prematurely as I had not yet ordered the equipment. When I did not obtain financing, Providian demanded I return the equipment and threatened to file criminal charges for theft. I did not request the equipment be sent, and federal law states that unordered merchandide can not be shipped except as a gift with no requirement for payment or return. I have agreed to return the equipment, but I will never do business with Providian Medical.
I have been working with Providian for quite some time regarding the purchase of an ultrasound machine for a new business. They became VERY high pressured and assured me that they had given me a great deal on a machine. I signed a sales agreement agreeing to a price for a machine with all the specs that I needed to run my business. The sales person assured me this would not tie me down to the machine, that it was only to lock down a price and was contingent upon financing. The financing with my bank did not work out. Being desperate, I attempted financing through a bank that is used by many companies to get a capital loan for my machine. I did get approved, however, I was not extremely happy with the loan payment amounts. I did some more digging and found a better machine and price that would work better for me. When I told Providian that I was no longer interested in the machine, they tried to charge me a 25% restocking fee for canceling. Looking through multiple emails and documents, I came across the terms and conditions agreement that was sent with the sales agreement. This document also has a customer agreement signature line in which I DID NOT SIGN. They are still trying to stick me with this restocking fee although I did not agree to it AND have not signed any financial paperwork for the equipment.
(The following was copy/paste by Revdex.com staff ***We sold this client a system, contingent upon financing, for $36,894.25. Conventional financing fell through, but contingency financing was approved, meaning the contingency on our contract was lifted. The was a bona fide agreement to purchase and was a business to business contract. The contract, agreed to by the client, includes a restock fee up to 25%, if unilaterally canceled by the client. This was agreed to by the client. Both parties are bound by the agreement.The client notified us that she found a better deal elsewhere. Once the deal was canceled by the client, our sales rep notified our controller and a restock fee was automatically generated. Our client notified our sales rep of her displeasure about the fee. After an internal discussion about the circumstances of the transaction, we agreed to release the client from the agreement without penalty and the invoice for the restock fee was deleted.Thank youDave
We purchased a refurbished Chison Eco3 ultrasound in 12/2016 from Providian after researching/discussing with salesperson there, Ryan. He promised they would accept the machine back within three months if we didn't like it (for a trade in), that they would quickly service the machine if any issues arose, and would provide a "loaner" machine while being serviced. The ultrasound machine has never given us clear pictures and was difficult to set up for 1st trimester OB ultrasounds. And so after discussing with Providian representatives a number of times, watching their teaching videos (they would NOT send anyone out for an in-service on how to use the machine) and spending hours tweaking the setup, I sent it back in to have them look at it. It was sent out *** with THEIR label on 9/8. They have never contacted me that it arrived ,nor if they have looked at it, nor have they sent a loaner, despite my request. We paid $9000+ for it and have essentially been unable to use it for all this time. Meanwhile we have numerous patients that need OB ultrasounds and must wait; this is loss of income for our office! I have asked twice about the status of the Chison Eco 3 and have heard nothing from them, even when I requested an answer by today.
We , at this point, do not want to deal with them any more and request at least 75% of their charge returned.
We sold to this customer an entry level OB/GYN black and white Chison Eco 3 at a price point below $10,000 to match this clients budget in December 2016. Our salesperson who sold this unit left our company in July of this year. Our sales manager received an email from this client in August complaining of poor image quality. After assessing our clients prior system experience, our sales manager privately speculated that the client likely has higher expectations of image quality than an entry level system like the ECO 3 can deliver. However, we did want to look at the system to rule out any functionality issues with the unit. As a courtesy, we will provide a loaner system while we perform depot (where the system is sent via Fed Ex to our testing facility) service on portable systems. We did not have a loaner system to provide this client at the time and we did not communicate this information to the client. There was an internal miscommunication due to a vacation that caused this. We are working to fix this internally and will apologize to our client for this miscommunication.
We did provide a label to send the unit to us on Sept 9, 2017. Our client did not actually use the label until September 18, 2017 and we physically received the equipment on 9/19/17. The unit was checked into service on 9/20, with testing completed on 9/22/17. A service report was filed on 9/25/17 (internally).
Our sales manager was talking to our customer service staff about potentially upgrading systems to match the clients image quality expectations, given that the clients ECO 3 tested perfectly. Our sales manager assumed our customer service staff was communicating to our client, and our customer service staff assumed our sales manager was communicating with our client. This internal miscommunication is being addressed and we will apologize to our client.
We are willing to discuss options, including taking the unit back for a partial refund or providing credit against an upgraded system.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me with the following rebuttals:
There are parts I disagree with; for instance, that my "expectations" were beyond what was represented to me as a "good unit for our needs". It may have been the fault of the now EX- employee, but he was your representative.
I asked for a technical representative to come to our office to demonstrate its use, but was told Providian didn't do that.
No management level personnel have tried to contact me throughout this process to discuss the matter or offer options.
We would like 80% or our purchase price refunded, the check should be sent this week please.
Regards