Provision Power & Gas

Do not go to provision don't open your doors if they not ignore them they will be pushy and try to push their way in it's a scam they would try to tell you get a card within 7 to 21 days do not believe them I just contacted the better Business bureau and file the complaint they do have an f rating I'm warning you please do not fall victim to this like I did it will charge your bill as well as your electric bill see you get two bills and one and it'll go to your electric company

Complaint: [redacted] I am rejecting this response because:I would remember having more then one door to door salesman come to my doorSomething is very fishy with this companyI want the money back the charged me! If I signed this supposed contract last year why is it just now starting?! I want the money back that was wrongfully taken from me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as after July they are no longer listed as my gas supplier Regards, [redacted]

Hello,Thanks for the inquiry Customer contacted our office on January 31st and requesting to cancel her enrollment and requested a copy of her contract that she signed and initialedPer customer's request, the contract was sent to customer on February 5thWe apologize for the frustration regarding the enrollment processWe regret to hear of any situation where a customer no longer desires our services; however, the enrollment form did contain an early termination fee of $if the contract was canceled before the end of the term of October As contracted, Peak procured and scheduled transport full gas requirements to her location for the duration of her enrollment with Peak 6.Customer has an unlimited 30-days after the date of enrollment to cancel the contract without termination feeI'm unsure why customer said she had 3-business days to do soBut, we are willing to waive the $early termination fee so that customer can return to her utilityThe utility will process the cancellation request request at the next available meter read within one or two billing cycles, according to their timeline Best,Provision Power & Gas

Hi, Provision Power & Gas takes any allegations of misleading solicitation very seriously and conducts daily quality assurance to ensure the validity of all salesWe apologize for any inconvenience this may have causedCustomer contacted our office on October 4th and requested a cancellationPer her request, this account has been canceled and was confirmed by the utility on October 6th with an effective date of November 1stThe effective date is set by the utilityI'm unsure why customer said we did not cancel her accountThe cancellation process was properly explained to the customer during the callNo changes will be made to customer's account, and customer will remain with her previous gas supplierOut of an abundance of caution, I will add customer to our Do Not Knock list Best, Provision Power & Gas

Hi,I'm sorry to hear about this customer's experience and apologize for the agent's interaction with the customerWe regret to hear of any situation where a customer no longer desires our services We also feel it is important to note that Provision Power & Gas is a certified alternative gas supplier in the Michigan Customer Choice Program and not a "scam" as alleged I have spoken to the this customer, and we have resolved her complaint.Customer is satisfied with the resolutionBest,Provision Power & Gas Compliance

Hi,Thanks for the inquiry We are sorry to hear about customer's disappointment with Provision Power & Gas Customer contacted our office on February 14th and requested cancellationPer customer's request, this account has been canceled and was confirmed by the utility on February 15th with an effective date of March 1st There is no fee to cancel this enrollmentCustomer confirmed that he signed and initialed the form and enrolled on a variable rate with $2.89/Mcf for his first month and was correctly billedThere are several safeguards in place to ensure that each customer is made aware of his or her enrollment, including the signed enrollment form and the notification from ProvisionCustomer's bill probably doubled due this customer's increased gas usage, especially during the winter monthsAs contracted, Provision Power & Gas procured and scheduled transport of customer's full gas requirements to his location for the duration of his enrollment with ProvisionBest,Provision Power & Gas

Hi,Thank you for your inquiryWe apologize for the agent's interaction with the customerThis matter has been addressed with the agentWe take all allegations of misleading solicitation very seriously and asked a series of standard questions to determine whether the customer was provided with all
appropriate information regarding the enrollment processCustomer confirmed she signed and initialed the enrollment form and stated she did not read the enrollment formOn the enrollment form, Line 2, customer initialed where it clearly states "I understand that by signing this contract, I am switching the gas supplier for this account to Provision Power & Gas, an Alternative Gas Supplier." We regret to hear of any situation where a customer no longer desires our servicesWe also feel it is important to note that Provision Power & Gas is a certified alternative gas supplier in the Michigan Customer Choice Program and not a "scam" as alleged.Customer called our office on October 5th and requested a cancellationPer customer's request, her account has been canceled and was submitted to the utility for cancellationCustomer was not assessed an early termination for this cancellation. Best,Provision Power & Gas Compliance

Hi, Thank you for our inquiryWe apologize for the agent's interaction with the customer, and this matter has been addressed with the agent. We take all allegations of misleading solicitation very seriously and asked a series of standard questions to determine whether the customer was
provided with all appropriate information regarding the enrollment processCustomer confirmed he signed and initialed the enrollment form. Customer contacted our office on February 13th and requested an immediate cancellation. Per customer's request, his account has has been canceled and was confirmed by the utility on February 15th with an effective date of March 13thWe are unable to process an immediate cancellation because the utility will processes these cancellations according to their billing timelineThis process was explained and copy of his enrollment form was e-mailed to the customer on February 13thCustomer was enrolled on a fixed rate of $0.4110/Ccf until October with an early termination fee of $if customer canceled before the end termBased on his concern regarding the agent, we agreed to waive the $early termination fee and informed the customer on February 13thAs part of our quality assurance check, the day customer's enrollment was submitted to us, we reached out to the customer as a courtesy and left a message for customer to call us with any questions regarding the natural gas enrollment. Following this, we mailed a welcome letter to the customer that outlined in great detail of the terms and conditions of his enrollmentAdditionally, our contact information was provided in this letter. The utility also sends a postcard to customers who've enrolled with a supplier, notifying them of the pending change and offering the contact information of the supplierThere are several safeguards in place to ensure that each customer is made aware of his or her enrollment and Provision Power & Gas made good faith attempts to contact customer to assure your understanding of the enrollment and to provide customers the means through which to cancel. As contracted, Provision Power & Gas procured and scheduled transport of customer's full gas requirements to his location for the duration of his enrollment with Provision.Again, we waived customer's early termination fee of $50.00.Best,Provision Power & Gas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi,Thanks for the inquiry. Ms*** enrolled via door-to-door on February 2, Ms*** contacted our office on January 31, and requested a cancellation. Per customer's request, this account has been canceled and was confirmed by the utility on February 2, 2018.
Ms*** claimed she wasn't home during the enrollment and asked us to send a copy of the enrollment form. Per her request, we e-mailed her the form on January 31st and confirmed that the signature is hers.Ms*** contacted our office again on February 1st and stated that "Just Energy" has come to her door. Ms*** stated in the call that "we must be trading numbers back and forth" which Just Energy (another alternative gas supplier in Michigan). Our supervisor said that was impossible since they not affiliated with our company so it makes no sense for us to trade enrollments or sign her up in a fraudulently in the way she suggested.Additionally, Ms*** stated that the person who came to her door offered a lifetime supply of light bulbs. Provision Power & Gas supplies natural gas, not electric. We believe Ms*** enrolled with Just Energy and is remembering a different situationMs*** should contact Just Energy regarding the enrollment that took place on February 1, as she stated. Best,Provision Power & Gas

Complaint: ***
I am rejecting this response because:I would remember having more then one door to door salesman come to my doorSomething is very fishy with this companyI want the money back the charged me! If I signed this supposed contract last year why is it just now starting?! I want the money back that was wrongfully taken from me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This again the way they solicited me and on the property the do so I do not except the extra charges that were assessed to mePutting a lot more stress on my family who’s wife is dealing with MSLooking further into this matter it is a frequent thing this company does and our local news even did a story warning people recently
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, Provision Power & Gas takes any allegations of misleading solicitation very seriously and conducts daily quality assurance to ensure the validity of all sales. We apologize for any inconvenience this may have caused. Customer contacted our office on October 4th and requested a...

cancellation. Per her request, this account has been canceled and was confirmed by the utility on October 6th with an effective date of November 1st. The effective date is set by the utility. I'm unsure why customer said we did not cancel her account. The cancellation process was properly explained to the customer during the call. No changes will be made to customer's account, and customer will remain with her previous gas supplier. Out of an abundance of caution, I will add customer to our Do Not Knock list.  Best, Provision Power & Gas

Hi,Thanks for the inquiry. Mr. [redacted] contacted on office on January 18, 2017 and requested a cancellation. Per Mr. [redacted] request, this account has been canceled and was confirmed by the utility on January 19, 2017.  Mr. [redacted] was correctly enrolled on the variable rate as...

stated in the sales call, and he agreed to this enrollment through a third party verification.  Our office always sends a confirmation letter within one business day that outlines the terms and conditions of the enrollment. I'm unsure why customer never received a copy. We apologize for any frustration regarding the enrollment process and regret to hear of any situation where the customer no longer desires our services; however, we are unable to recalculate the bill when the customer has been provided with the correct information and later decided to cancel services.  As contracted, Provision Power & Gas procured and scheduled transport to his location for the duration of his enrollment with Provision. His account was canceled without any fee to do so.Best,Provision Power & Gas

Hi,Thanks for the inquiry.  We are sorry to hear about customer's disappointment with Provision Power & Gas.  Customer contacted our office on February 14th and requested cancellation. Per customer's request, this account has been canceled and was confirmed by the utility on February...

15th with an effective date of March 1st.  There is no fee to cancel this enrollment. Customer confirmed that he signed and initialed the form and enrolled on a variable rate with $2.89/Mcf for his first month and was correctly billed. There are several safeguards in place to ensure that each customer is made aware of his or her enrollment, including the signed enrollment form and the notification from Provision. Customer's bill probably doubled due this customer's increased gas usage, especially during the winter months. As contracted, Provision Power & Gas procured and scheduled transport of customer's full gas requirements to his location for the duration of his enrollment with Provision. Best,Provision Power & Gas

Hi,Thanks for your inquiry.  We regret to hear of any situation where a customer no longer desires our services. Customer contacted our office on February 20, 2018 and requested a cancellation. Per her request, her account has been canceled and was confirmed by the utility on February 21...

2018 with an effective date of April 1, 2018. Customer was not assessed an early termination fee for this cancellation. Customer signed and initialed the enrollment form that clearly states the rate is $2.89/Mcf first month, then monthly variable rate. Customer was correctly billed for the service period she was with Provision.Best,Provision Power & Gas Compliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as after July they are no longer listed as my gas supplier.
Regards,
[redacted]