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Proximity Marketing Reviews (2)

Please see the attached fax that the Revdex.com received from the business: "August 2, 2016RE: Case # [redacted] : Ms [redacted] To Whom It May Concern:I am writing to respond to the above complaint against Proximity Marketing Corporation.We disagree with the complaint from Ms [redacted] The following information and supporting documentation will explain the events from our point of view.In late thru early 2015, Proximity Marketing redesigned the [redacted] websiteper the agreementMs [redacted] agreed to and paid Proximity for the design of her website.Ms [redacted] 's complaint stated that she also paid for the domain and hostingThis statement is inaccurateDomains are purchased and maintained by 3rd parties, such as Hostway or GoDaddyWe sometimes assist clients to pay for their domain (I do not know if this was the case in this instance) but this is typically payment for year, and needs to be maintained annually by the client.Proximity does offer web hosting, for a fee of $per month to our clientsHosting was never included as part of our contractProximity pays another company for server space to host the websites that we maintain, so while we may do some short term hosting in order to get a website live, the site needs to be moved or hosting needs to be billed to the client as there is a monthly expense to us involved.When Ms, [redacted] 's website was complete, no one at her office was able to provide hosting credentials for us to post the site to another locationMs [redacted] wanted the site up asap, so we posted the website on our servers to satisfy her as quickly as possible and the site went live on our servers in April 2015.Unfortunately, (our mistake) the hosting of the site was never sent to our billing department, and Ms [redacted] was never billed and received free website hosting from April 2015-June 2016.In April 2016, Proximity Marketing performed a billing audit on our hosting, and discovered that Ms [redacted] 's site remained on our server and was not being billed, while Proximity Marketing was incurring hard costs for the server space.We tried on multiple occasions to contact Ms [redacted] via phone to discuss moving her website(We can confirm this with our phone logs.) After receiving no response from Ms, [redacted] from our phone messages, we sent Ms [redacted] a letter explaining that we needed to be contacted by June 30, or the site would be removed from our serversThis is a standard letter that we have used on other occasions over the years when situations like this ariseThe letter, dated 5/31/16, was originally sent via US Mail, We, again, received no response, then followed up by faxing a copy of the same letter on 6/10/(We have the fax confirmation log confirming delivery)We never had any contact from Ms [redacted] , so on June 30, the site was archived and removed from our servers as expected.On 7/20/16, Ms [redacted] left very angry, threatening messages at Proximity at 10:am and 10:22amThis was followed by calls from her attorney at 11:10am, 11:am and 11:amWhile Ms [redacted] claims to have contacted us on multiple occasions, I am unable to find any email communications or any phone calls in our inbound call logs to support this claim prior to 7/20/16, The last prior call we received from her was on 2/24/16, which was regarding a different matter.At 1:21, on 7/20, just hours after her first message (We had a company meeting over lunch so I returned the call as soon as I was free) I returned the phone call to the attorneyI explained that we had made multiple attempts to contact Ms [redacted] to move her site, and received no contact from her until 7/I explained to the attorney that the site had been archived on 6/30/as the letter stated, and it would take some additional time to create and transfer a backupI explained that we would need to bill for the time it took to do this at our typical hourly rate, and estimated hours, Additionally, I explained that it would have been a much faster process (therefore less of our billable time) if we had been contacted prior to the 6/30/deadline, because the site was not archivedAlso, I asked the attorney to provide the telephone number that Ms [redacted] claims to have called Proximity Marketing from so I could confirm her attempts to contact us in my call logs, but he was unable to provide that information.Since that time, Ms [redacted] 's attorney has given us credit card to cover the costs of our time, and the site was recovered and the backup transferred to Ms [redacted] 's contact.Hopefully, that part of our interaction is resolved.Regarding her additional claim — having to do with Logo design, that is a separate issue that we are considering taking to small claims court for an unpaid invoiceMy call logs and email communications support the fact that we provided her with design service, always returned her calls/emails, and billed her only a portion of the agreed upon amount because she was unhappyMs [redacted] refuses to pay Proximity Marketing for the service and work we providedI am happy to provide you further detail concerning this issue if necessary.I have very detailed records of all of our communications (contracts/agreements, emails, letters, detailed inbound and outbound call logs, fax confirmation) that support the fact that our team at Proximity Marketing went above and beyond in our attempts to contact and please Ms [redacted] In more than years in business we have had a spotless record with the Revdex.com — prior to this customerWe are very proud of our team at Proximity Marketing, and know that we do everything we can to serve our customers.Thank you for your time.Alison P

Please see the attached fax that the Revdex.com received from the business: "August
2, 2016RE: Case #[redacted]: Ms.
[redacted] To Whom It May Concern:I am writing to respond to
the above complaint against Proximity Marketing Corporation.We disagree with the complaint from Ms. [redacted].
The...

following information and supporting
documentation will explain the events from our point of view.In
late 2014 thru early 2015, Proximity Marketing redesigned the [redacted]
website. per the agreement. Ms. [redacted] agreed to and paid Proximity for the
design of her website.Ms. [redacted]'s complaint
stated that she also paid for the domain and hosting. This statement is
inaccurate. Domains are purchased and maintained by 3rd parties, such as Hostway or GoDaddy. We sometimes assist clients
to pay for their domain (I do not know if this was the case in this instance)
but this is typically payment for 1 year, and needs to be maintained annually
by the client.Proximity
does offer web hosting, for a fee of $50 per month to our clients. Hosting was
never included as part of our contract. Proximity pays another company for
server space to host the websites that we maintain, so while we may do some
short term hosting in order to get a website live, the site needs to be moved
or hosting needs to be billed to the client as there is a monthly expense to us
involved.When Ms, [redacted]'s website
was complete, no one at her office was able to provide hosting credentials for
us to post the site to another location. Ms. [redacted] wanted the site up asap,
so we posted the website on our servers to satisfy her as quickly as possible
and the site went live on our servers in April 2015.Unfortunately, (our
mistake) the hosting of the site was never sent to our billing department, and
Ms. [redacted] was never billed and received free website hosting from April
2015-June 2016.In April 2016, Proximity
Marketing performed a billing audit on our hosting, and discovered that Ms.
[redacted]'s site remained on our server and was not being billed, while Proximity
Marketing was incurring hard costs for the server space.We
tried on multiple occasions to contact Ms. [redacted] via phone to discuss moving
her website. (We can confirm this with our phone logs.) After receiving no
response from Ms, [redacted] from our phone messages, we sent Ms. [redacted] a letter
explaining that we needed to be contacted by June 30, 2016 or the site would be
removed from our servers. This is a standard letter that we have used on other
occasions over the years when situations like this arise. The letter, dated
5/31/16, was originally sent via US Mail, We, again, received no response, then
followed up by faxing a copy of the same letter on 6/10/2016. (We have the fax
confirmation log confirming delivery)We never had any contact
from Ms. [redacted], so on June 30, the site was archived and removed from our
servers as expected.On
7/20/16, Ms. [redacted] left 2 very angry, threatening messages at Proximity at
10:21 am and 10:22am. This was followed by calls from her attorney at 11:10am,
11:12 am and 11:14 am. While Ms. [redacted] claims to have contacted us on multiple
occasions, I am unable to find any email communications or any phone calls in
our inbound call logs to support this claim prior to 7/20/16, The last prior
call we received from her was on 2/24/16, which was regarding a different
matter.At 1:21, on 7/20, just 3 hours after her first
message (We had a company meeting over lunch so I returned the call as soon as
I was free) I returned the phone call to the attorney. I explained that we had
made multiple attempts to contact Ms. [redacted] to move her site, and received no
contact from her until 7/20. I explained to the attorney that the site had been
archived on 6/30/16 as the letter stated, and it would take some additional
time to create and transfer a backup. I explained that we would need to bill
for the time it took to do this at our typical hourly rate, and estimated 2
hours, Additionally, I explained that it would have been a much faster process
(therefore less of our billable time) if we had been contacted prior to the
6/30/16 deadline, because the site was not archived. Also, I asked the attorney
to provide the telephone number that Ms. [redacted]
claims to have called Proximity Marketing from so I could confirm her attempts
to contact us in my call logs, but he was unable to provide that information.Since that time, Ms.
[redacted]'s attorney has given us credit card to cover the costs of our time, and
the site was recovered and the backup transferred to Ms. [redacted]'s contact.Hopefully,
that part of our interaction is resolved.Regarding
her additional claim — having to do with Logo design, that is a separate issue
that we are considering taking to small claims court for an unpaid invoice. My
call logs and email communications support the fact that we provided her with
design service, always returned her calls/emails, and billed her only a portion
of the agreed upon amount because she was unhappy. Ms. [redacted] refuses to pay
Proximity Marketing for the service and work we provided. I am happy to provide
you further detail concerning this issue if necessary.I have very detailed
records of all of our communications (contracts/agreements, emails, letters,
detailed inbound and outbound call logs, fax confirmation) that support the
fact that our team at Proximity Marketing went above and beyond in our attempts
to contact and please Ms. [redacted]. In more than 20 years in business we have
had a spotless record with the Revdex.com — prior to this customer. We are very proud
of our team at Proximity Marketing, and know that we do everything we can to
serve our customers.Thank
you for your time.Alison
P.

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Address: 2947 Interstate Pkwy, Brunswick, Michigan, United States, 44212-4327

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