PRS Hawaii

Business Response / [redacted] (1000, 20, 2014/05/20) */ Aloha, After review of you complaint I contacted Investor [redacted] of [redacted] A [redacted] is basically an investor and purchased SUP designed by myself, [redacted] for PRS HawaiiWe will outline this matter and also make it known as of this date there has been ZERO (0) returns for the reasons (or any other reason for that matter) and allegations as stated by the complainant BACKGROUND On or about February 27, we received a 40ft container of ordered goods from ChinaIt was our belief that the manufacturers were valid and verified on [redacted] as good vendorsI have seen their products in the past and trusted their workPast correspondences and dealings were first classPRS Hawaii had an order for promotional Standup Paddle Boards (SUP) for [redacted] beverages and I myself ordered about units for retail salesMy investor ordered approximately SUPs for his sale and distributionAs I believed the sales were to come out of my shop I did not charge any design and brand fees/royalties on any of the SUPs We had made the order sometime in early June of It took nearly months of waiting and skant contact by the factory to update us and respond to inquiriesOur initial plan was to have SUPs in time for the Christmas Season (normally ft containers from China take days +/- or so) we were confident that we would be able to make some sales thenObviously this did not happen and my costs continued to mount for rent and tying up of funds for nearly monthsWe filed a complaint with the manufacturer, China, [redacted] , and as of yet...squat, nada, zip, nothing! Nearly months later, when we finally did receive the container to our dismay, disappointment and pain, they were poorly made visually and finish wiseThey did have the shapes and contours I requested but the finishes looked like they were practiced by low talented craftsmenWe opened several units approximately (+/-) units and after much disappointment and discussion we agreed that PRS Hawaii could not sell these poorly finished units at anything other than costOur premise that there are many people in Hawaii paying a lot for SUPs and this might be a great chance for them to get decent SUPs at unheard of pricesWe also agreed it was imperative that we advertise via social media and [redacted] to keep costs down as well as let "word of mouth" do its work We also agreed that upon arrival any potential buyers would be informed as to the reason for such "unreal pricing" and make their decision thenOur response was large and MANY HAPPY PEOPLE were thrilled that they got decent SUPs and could finally enjoy this great sport! To date we have not had ANY returns or complaints!! [redacted] , owner of [redacted] placed a notice on the Facebook Page of [redacted] to announce the sale and we believe this is where the complainant got this infoHe bought boards the visit and returned the next day I believe and bought more! I must maintain that at no time did we tell any person in this situation that the SUPs they were getting were "first quality" and always maintained they were factory blems/mistakesIt is conceivable that perhaps there may be units that were not "watertight" we offer that, BUT, we also DO NOT believe that only the units purchased by the complainant warrants a "mass return" for a specifically offered factory second/blem, sold as is, with all sales final We maintain that this was the strategy and means to try to recover our costs ALL ALONG, (we are not trying to make money, in fact we continue to lose)No Lies, no BS full disclosure to ALL BUYERSI did not want PRS Hawaii's reputation to suffer, the lack of top quality was enough of a disappointment, so we agreed to be truthful and no sales pitch, the product would have to sell itself in its current state as seen by the consumer AND armed with the knowledge of WHY the cost was so low, they could make an intelligent and decision More than half of the shipment sold without complaint and more joy and smiles as the buyers left getting such a good dealI offer that, I recall as a child buying a cap gun, using it and thought it was great, then saw my friends cap gun made mine look ugly and I tried to return it, what do you think the outcome was? We should not be pressured into taking back low priced, advertised "blemished/seconds, all sales final" because they may have seen the product against much higher priced and first quality products and maybe experienced buyer's remorse? I also offer that if the complainant was really doing the purchase in the interest of a canoe club, they did not use canoe club funds or represent the purchase as such to usI was there when they came in for the second time and bought more SUPs After much discussion and fact gathering we have decided to offer the following resolution, even though our position remains unchanged regarding the SUPs sold to the complainant Option 1) - The complainant returns the SUPs and within weeks we will issue a refund LESS 10% RESTOCK FEE PER UNIT Option 2) - PRS Hawaii, although not the owners of said SUP's will offer full PRS Hawaii, STORE CREDIT ONLY WITH NO CASH VALUE OTHERWISE, for full purchased price of the mentioned SUPsThis credit will be applicable to our next shipment of SUP's and will apply to full retail pricing of new first quality SUP units ONLY, not applicable to any specials or promotionsNot applicable to parts, services, repairs, accessories, paddles, pads, etc, only towards NEW RETAIL SUP purchaseThis credit will be good for years from the acceptance of the offer Please advise us if you need more information or facts regarding this matter [redacted] Shaper PRS Hawaii Consumer Response / [redacted] (3000, 23, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) ALOHA MR [redacted] , FIRST OF ALL AS I STATED IN MY COMPLAINT, I ONLY CAME TO YOUR BUSINESS ONCE WHICH WAS ON MARCH AND ONLY DEALT WITH MR [redacted] I HAVE NEVER MET YOU IN MY LIFE NOR DID I SPEAK WITH YOU, YOU HAVE SPOKEN WITH MY HUSBAND [redacted] BUT ONLY VIA PHONEYOU ARE MISTAKING MYSELF AND OUR CANOE CLUB FOR ANOTHER CLUB THE BOUGHT BOARDS THE SAME DAY WITH ME AND CAME THE NEXT DAY TO BUY MORE WHICH IS [redacted] FROM [redacted] CANOE CLUB, HE TOO WANTS A REFUND OF THE BOARDS HE PURCHASEDI HAVE NEVER SEEN THE ADVERTISEMENT THAT YOU POSTED UNTIL AFTER PURCHASING YOUR BOARD AND AGAIN [redacted] NEVER ADVISED ME THAT THESE WERE BLEMISHED BOARDS,I WAS TOLD VIA WORD OF MOUTH OF A GREAT DEAL FOR PADDLE BOARDS [redacted] INSISTED THAT THEY WERE GREAT QUALITY AND THAT MY HUSBAND WHO IS ALMOST 280LBS WOULD HAVE NOT PROBLEM USING ITHOWEVER WHEN [redacted] WENT DOWN ON SUNDAY THIS IS WHEN HE WAS TOLD OF THE BLEMISHED BOARDS AND WHAT THEY WERE REALLY MADE OFAND THAT'S WHEN HE CALLED ME TO TELL ME AND THIS IS WHY IM REQUESTING OUR FULL REFUND BACK JUST TO LET YOU KNOW MY FATHER WHO CAME DOWN ON SUNDAY TO PURCHASE A BOARD WAS NEVER TOLD THAT THE BOARDS WERE BLEMISHED (AND YOU WAS THERE THAT DAY , SO YOU SAY) MY DAD PUT A DOWN PAYMENT OF $AND YOU TO BE PICK UP IN A COUPLE OF DAYS TO INSTALL THE PADSWELL AFTER HEARING THAT THE BOARDS WERE INDEED BLEMISHES AND NOT SUCH GREAT QUALITY AS PROMISED HE ASKED FOR HIS $AND [redacted] GAVE THAT BACK SO WHY CAN YOU REFUND MY DAD 100% AND YET TAKE 10% FROM MEIF YOUR BOARDS ARE AS GREAT QUALITY AND YOU HAVE NO COMPLAINTS THEN YOU SHOULD HAVE NO PROBLEM SELLING THESE BOARDS WHICH ARE STILL IN THE BAGS FROM WHEN I GOT THEMALSO IF YOUR QUALITY AND BUSINESS ETHIC'S WERE SO GREAT WHY IS IT THAT IT TOOK YOU ALMOST MONTHS TO RESPOND TO MY COMPLAINT BEING IT WAS FILED MARCH 27, I WOULD INDEED LIKE MY MONEY BACK FULL VALUE OF $SINCE AGAIN I HAVE NEVER BEEN IN CONTACT WITH YOU FACE TO FACE AND YOU MISTAKING ME FOR ANOTHER PERSON AND CANOE CLUBAND IM A REASONIBLE PERSON I WILL EVEN DO 10% RESTOCK FEE BUT NOT PER ITEM FOR BOTH SO 5% EACH BOARDSO THAT WE CAN GET THIS MATTER OVER AND DONE WITH, AND WE BOTH CAN MOVE ON PLEASE ADVISE ME OF YOUR STORE HOURS AND WHERE I CAN RETURN THE BOARDS, IF YOU COMPANY IS OPEN ON MONDAY THAT WOULD BE THE BEST TIME FOR ME THANK YOU FOR YOUR TIME AND UNDERSTANDING [redacted] PRESIDENT [redacted] CANOE CLUB Business Response / [redacted] (1000, 20, 2014/05/20) */ Aloha, After review of you complaint I contacted Investor [redacted] of [redacted] [redacted] is basically an investor and purchased SUP designed by myself, [redacted] for PRS HawaiiWe will outline this matter and also make it known as of this date there has been ZERO (0) returns for the reasons (or any other reason for that matter) and allegations as stated by the complainant BACKGROUND On or about February 27, we received a 40ft container of ordered goods from ChinaIt was our belief that the manufacturers were valid and verified on [redacted] as good vendorsI have seen their products in the past and trusted their workPast correspondences and dealings were first classPRS Hawaii had an order for promotional Standup Paddle Boards (SUP) for [redacted] beverages and I myself ordered about units for retail salesMy investor ordered approximately SUPs for his sale and distributionAs I believed the sales were to come out of my shop I did not charge any design and brand fees/royalties on any of the SUPs We had made the order sometime in early June of It took nearly months of waiting and skant contact by the factory to update us and respond to inquiriesOur initial plan was to have SUPs in time for the Christmas Season (normally ft containers from China take days +/- or so) we were confident that we would be able to make some sales thenObviously this did not happen and my costs continued to mount for rent and tying up of funds for nearly monthsWe filed a complaint with the manufacturer, China, [redacted] , and as of yet...squat, nada, zip, nothing! Nearly months later, when we finally did receive the container to our dismay, disappointment and pain, they were poorly made visually and finish wiseThey did have the shapes and contours I requested but the finishes looked like they were practiced by low talented craftsmenWe opened several units approximately (+/-) units and after much disappointment and discussion we agreed that PRS Hawaii could not sell these poorly finished units at anything other than costOur premise that there are many people in Hawaii paying a lot for SUPs and this might be a great chance for them to get decent SUPs at unheard of pricesWe also agreed it was imperative that we advertise via social media and Craigslist to keep costs down as well as let "word of mouth" do its work We also agreed that upon arrival any potential buyers would be informed as to the reason for such "unreal pricing" and make their decision thenOur response was large and MANY HAPPY PEOPLE were thrilled that they got decent SUPs and could finally enjoy this great sport! To date we have not had ANY returns or complaints!! [redacted] , owner of [redacted] placed a notice on the Facebook Page of [redacted] to announce the sale and we believe this is where the complainant got this infoHe bought boards the visit and returned the next day I believe and bought more! I must maintain that at no time did we tell any person in this situation that the SUPs they were getting were "first quality" and always maintained they were factory blems/mistakesIt is conceivable that perhaps there may be units that were not "watertight" we offer that, BUT, we also DO NOT believe that only the units purchased by the complainant warrants a "mass return" for a specifically offered factory second/blem, sold as is, with all sales final We maintain that this was the strategy and means to try to recover our costs ALL ALONG, (we are not trying to make money, in fact we continue to lose)No Lies, no BS full disclosure to ALL BUYERSI did not want PRS Hawaii's reputation to suffer, the lack of top quality was enough of a disappointment, so we agreed to be truthful and no sales pitch, the product would have to sell itself in its current state as seen by the consumer AND armed with the knowledge of WHY the cost was so low, they could make an intelligent and decision More than half of the shipment sold without complaint and more joy and smiles as the buyers left getting such a good dealI offer that, I recall as a child buying a cap gun, using it and thought it was great, then saw my friends cap gun made mine look ugly and I tried to return it, what do you think the outcome was? We should not be pressured into taking back low priced, advertised "blemished/seconds, all sales final" because they may have seen the product against much higher priced and first quality products and maybe experienced buyer's remorse? I also offer that if the complainant was really doing the purchase in the interest of a canoe club, they did not use canoe club funds or represent the purchase as such to usI was there when they came in for the second time and bought more SUPs After much discussion and fact gathering we have decided to offer the following resolution, even though our position remains unchanged regarding the SUPs sold to the complainant Option 1) - The complainant returns the SUPs and within weeks we will issue a refund LESS 10% RESTOCK FEE PER UNIT Option 2) - PRS Hawaii, although not the owners of said SUP's will offer full PRS Hawaii, STORE CREDIT ONLY WITH NO CASH VALUE OTHERWISE, for full purchased price of the mentioned SUPsThis credit will be applicable to our next shipment of SUP's and will apply to full retail pricing of new first quality SUP units ONLY, not applicable to any specials or promotionsNot applicable to parts, services, repairs, accessories, paddles, pads, etc, only towards NEW RETAIL SUP purchaseThis credit will be good for years from the acceptance of the offer Please advise us if you need more information or facts regarding this matter [redacted] Shaper PRS Hawaii Consumer Response / [redacted] (3000, 23, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) ALOHA MR [redacted] , FIRST OF ALL AS I STATED IN MY COMPLAINT, I ONLY CAME TO YOUR BUSINESS ONCE WHICH WAS ON MARCH AND ONLY DEALT WITH MR [redacted] I HAVE NEVER MET YOU IN MY LIFE NOR DID I SPEAK WITH YOU, YOU HAVE SPOKEN WITH MY HUSBAND [redacted] BUT ONLY VIA PHONEYOU ARE MISTAKING MYSELF AND OUR CANOE CLUB FOR ANOTHER CLUB THE BOUGHT BOARDS THE SAME DAY WITH ME AND CAME THE NEXT DAY TO BUY MORE WHICH IS [redacted] FROM [redacted] CANOE CLUB, HE TOO WANTS A REFUND OF THE BOARDS HE PURCHASEDI HAVE NEVER SEEN THE ADVERTISEMENT THAT YOU POSTED UNTIL AFTER PURCHASING YOUR BOARD AND AGAIN [redacted] NEVER ADVISED ME THAT THESE WERE BLEMISHED BOARDS,I WAS TOLD VIA WORD OF MOUTH OF A GREAT DEAL FOR PADDLE BOARDS [redacted] INSISTED THAT THEY WERE GREAT QUALITY AND THAT MY HUSBAND WHO IS ALMOST 280LBS WOULD HAVE NOT PROBLEM USING ITHOWEVER WHEN [redacted] WENT DOWN ON SUNDAY THIS IS WHEN HE WAS TOLD OF THE BLEMISHED BOARDS AND WHAT THEY WERE REALLY MADE OFAND THAT'S WHEN HE CALLED ME TO TELL ME AND THIS IS WHY IM REQUESTING OUR FULL REFUND BACK JUST TO LET YOU KNOW MY FATHER WHO CAME DOWN ON SUNDAY TO PURCHASE A BOARD WAS NEVER TOLD THAT THE BOARDS WERE BLEMISHED (AND YOU WAS THERE THAT DAY , SO YOU SAY) MY DAD PUT A DOWN PAYMENT OF $AND YOU TO BE PICK UP IN A COUPLE OF DAYS TO INSTALL THE PADSWELL AFTER HEARING THAT THE BOARDS WERE INDEED BLEMISHES AND NOT SUCH GREAT QUALITY AS PROMISED HE ASKED FOR HIS $AND [redacted] GAVE THAT BACK SO WHY CAN YOU REFUND MY DAD 100% AND YET TAKE 10% FROM MEIF YOUR BOARDS ARE AS GREAT QUALITY AND YOU HAVE NO COMPLAINTS THEN YOU SHOULD HAVE NO PROBLEM SELLING THESE BOARDS WHICH ARE STILL IN THE BAGS FROM WHEN I GOT THEMALSO IF YOUR QUALITY AND BUSINESS ETHIC'S WERE SO GREAT WHY IS IT THAT IT TOOK YOU ALMOST MONTHS TO RESPOND TO MY COMPLAINT BEING IT WAS FILED MARCH 27, I WOULD INDEED LIKE MY MONEY BACK FULL VALUE OF $SINCE AGAIN I HAVE NEVER BEEN IN CONTACT WITH YOU FACE TO FACE AND YOU MISTAKING ME FOR ANOTHER PERSON AND CANOE CLUBAND IM A REASONIBLE PERSON I WILL EVEN DO 10% RESTOCK FEE BUT NOT PER ITEM FOR BOTH SO 5% EACH BOARDSO THAT WE CAN GET THIS MATTER OVER AND DONE WITH, AND WE BOTH CAN MOVE ON PLEASE ADVISE ME OF YOUR STORE HOURS AND WHERE I CAN RETURN THE BOARDS, IF YOU COMPANY IS OPEN ON MONDAY THAT WOULD BE THE BEST TIME FOR ME THANK YOU FOR YOUR TIME AND UNDERSTANDING [redacted] PRESIDENT [redacted] CANOE CLUB Business Response / [redacted] (4000, 32, 2014/06/12) */ [redacted] the claimant states she responded with another reply to you asking for 5% restock instead of our offered 10%we did not receive any correspondence regarding this and will have to say at this point 10% is the option we are offeringShe contacted me claiming she emailed you regarding this Please advise the claimant that our offer is final and as a consideration, not any admission of wrongdoing or misrepresentation, period Mahalo ***

Business Response /* (1000, 20, 2014/05/20) */
Aloha,
After review of you complaint I contacted Investor [redacted] of [redacted]A. [redacted] is basically an investor and purchased SUP designed by myself, [redacted] for PRS Hawaii. We will outline this matter and also make it...

known as of this date there has been ZERO (0) returns for the reasons (or any other reason for that matter) and allegations as stated by the complainant.
BACKGROUND
On or about February 27, 2014 we received a 40ft container of ordered goods from China. It was our belief that the manufacturers were valid and verified on [redacted] as good vendors. I have seen their products in the past and trusted their work. Past correspondences and dealings were first class. PRS Hawaii had an order for promotional Standup Paddle Boards (SUP) for [redacted] beverages and I myself ordered about 15 units for retail sales. My investor ordered approximately 90 SUPs for his sale and distribution. As I believed the sales were to come out of my shop I did not charge any design and brand fees/royalties on any of the SUPs.
We had made the order sometime in early June of 2013. It took nearly 9 months of waiting and skant contact by the factory to update us and respond to inquiries. Our initial plan was to have SUPs in time for the Christmas Season (normally 40 ft containers from China take 90 days +/- or so) we were confident that we would be able to make some sales then. Obviously this did not happen and my costs continued to mount for rent and tying up of funds for nearly 9 months. We filed a complaint with the manufacturer, China, [redacted], and as of yet...squat, nada, zip, nothing!
Nearly 9 months later, when we finally did receive the container to our dismay, disappointment and pain, they were poorly made visually and finish wise. They did have the shapes and contours I requested but the finishes looked like they were practiced by low talented craftsmen. We opened several units approximately 20 (+/-) units and after much disappointment and discussion we agreed that PRS Hawaii could not sell these poorly finished units at anything other than cost. Our premise that there are many people in Hawaii paying a lot for SUPs and this might be a great chance for them to get decent SUPs at unheard of prices. We also agreed it was imperative that we advertise via social media and [redacted] to keep costs down as well as let "word of mouth" do its work.
We also agreed that upon arrival any potential buyers would be informed as to the reason for such "unreal pricing" and make their decision then. Our response was large and MANY HAPPY PEOPLE were thrilled that they got decent SUPs and could finally enjoy this great sport! To date we have not had ANY returns or complaints!! [redacted], owner of [redacted] placed a notice on the Facebook Page of [redacted] to announce the sale and we believe this is where the complainant got this info. He bought 3 boards the visit and returned the next day I believe and bought 2 more!
I must maintain that at no time did we tell any person in this situation that the SUPs they were getting were "first quality" and always maintained they were factory blems/mistakes. It is conceivable that perhaps there may be units that were not "watertight" we offer that, BUT, we also DO NOT believe that only the 5 units purchased by the complainant warrants a "mass return" for a specifically offered factory second/blem, sold as is, with all sales final.
We maintain that this was the strategy and means to try to recover our costs ALL ALONG, (we are not trying to make money, in fact we continue to lose). No Lies, no BS full disclosure to ALL BUYERS. I did not want PRS Hawaii's reputation to suffer, the lack of top quality was enough of a disappointment, so we agreed to be truthful and no sales pitch, the product would have to sell itself in its current state as seen by the consumer AND armed with the knowledge of WHY the cost was so low, they could make an intelligent and decision.
More than half of the shipment sold without complaint and more joy and smiles as the buyers left getting such a good deal. I offer that, I recall as a child buying a cap gun, using it and thought it was great, then saw my friends cap gun made mine look ugly and I tried to return it, what do you think the outcome was? We should not be pressured into taking back low priced, advertised "blemished/seconds, all sales final" because they may have seen the product against much higher priced and first quality products and maybe experienced buyer's remorse?
I also offer that if the complainant was really doing the purchase in the interest of a canoe club, they did not use canoe club funds or represent the purchase as such to us. I was there when they came in for the second time and bought more SUPs.
After much discussion and fact gathering we have decided to offer the following resolution, even though our position remains unchanged regarding the SUPs sold to the complainant...
Option 1) - The complainant returns the SUPs and within 2 weeks we will issue a refund LESS 10% RESTOCK FEE PER UNIT.
Option 2) - PRS Hawaii, although not the owners of said SUP's will offer full PRS Hawaii, STORE CREDIT ONLY WITH NO CASH VALUE OTHERWISE, for full purchased price of the mentioned SUPs. This credit will be applicable to our next shipment of SUP's and will apply to full retail pricing of new first quality SUP units ONLY, not applicable to any specials or promotions. Not applicable to parts, services, repairs, accessories, paddles, pads, etc, only towards NEW RETAIL SUP purchase. This credit will be good for 2 years from the acceptance of the offer.
Please advise us if you need more information or facts regarding this matter.
[redacted]
Shaper PRS Hawaii
Consumer Response /* (3000, 23, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ALOHA MR. [redacted],
FIRST OF ALL AS I STATED IN MY COMPLAINT, I ONLY CAME TO YOUR BUSINESS ONCE WHICH WAS ON MARCH 1 AND ONLY DEALT WITH MR. [redacted]. I HAVE NEVER MET YOU IN MY LIFE NOR DID I SPEAK WITH YOU, YOU HAVE SPOKEN WITH MY HUSBAND [redacted] BUT ONLY VIA PHONE. YOU ARE MISTAKING MYSELF AND OUR CANOE CLUB FOR ANOTHER CLUB THE BOUGHT BOARDS THE SAME DAY WITH ME AND CAME THE NEXT DAY TO BUY 2 MORE WHICH IS [redacted] FROM [redacted] CANOE CLUB, HE TOO WANTS A REFUND OF THE 4 BOARDS HE PURCHASED. I HAVE NEVER SEEN THE ADVERTISEMENT THAT YOU POSTED UNTIL AFTER PURCHASING YOUR BOARD AND AGAIN [redacted] NEVER ADVISED ME THAT THESE WERE BLEMISHED BOARDS,I WAS TOLD VIA WORD OF MOUTH OF A GREAT DEAL FOR PADDLE BOARDS. [redacted] INSISTED THAT THEY WERE GREAT QUALITY AND THAT MY HUSBAND WHO IS ALMOST 280LBS WOULD HAVE NOT PROBLEM USING IT. HOWEVER WHEN [redacted] WENT DOWN ON SUNDAY THIS IS WHEN HE WAS TOLD OF THE BLEMISHED BOARDS AND WHAT THEY WERE REALLY MADE OF. AND THAT'S WHEN HE CALLED ME TO TELL ME AND THIS IS WHY IM REQUESTING OUR FULL REFUND BACK.
JUST TO LET YOU KNOW MY FATHER WHO CAME DOWN ON SUNDAY TO PURCHASE A BOARD WAS NEVER TOLD THAT THE BOARDS WERE BLEMISHED (AND YOU WAS THERE THAT DAY , SO YOU SAY) MY DAD PUT A DOWN PAYMENT OF $250 AND YOU TO BE PICK UP IN A COUPLE OF DAYS TO INSTALL THE PADS. WELL AFTER HEARING THAT THE BOARDS WERE INDEED BLEMISHES AND NOT SUCH GREAT QUALITY AS PROMISED HE ASKED FOR HIS $250 AND [redacted] GAVE THAT BACK.
SO WHY CAN YOU REFUND MY DAD 100% AND YET TAKE 10% FROM ME. IF YOUR BOARDS ARE AS GREAT QUALITY AND YOU HAVE NO COMPLAINTS THEN YOU SHOULD HAVE NO PROBLEM SELLING THESE BOARDS WHICH ARE STILL IN THE BAGS FROM WHEN I GOT THEM. ALSO IF YOUR QUALITY AND BUSINESS ETHIC'S WERE SO GREAT WHY IS IT THAT IT TOOK YOU ALMOST 2 MONTHS TO RESPOND TO MY COMPLAINT BEING IT WAS FILED MARCH 27, 2014.
I WOULD INDEED LIKE MY MONEY BACK FULL VALUE OF $525. SINCE AGAIN I HAVE NEVER BEEN IN CONTACT WITH YOU FACE TO FACE AND YOU MISTAKING ME FOR ANOTHER PERSON AND CANOE CLUB. AND IM A REASONIBLE PERSON I WILL EVEN DO 10% RESTOCK FEE BUT NOT PER ITEM FOR BOTH SO 5% EACH BOARD. SO THAT WE CAN GET THIS MATTER OVER AND DONE WITH, AND WE BOTH CAN MOVE ON.

PLEASE ADVISE ME OF YOUR STORE HOURS AND WHERE I CAN RETURN THE BOARDS, IF YOU COMPANY IS OPEN ON MONDAY THAT WOULD BE THE BEST TIME FOR ME.
THANK YOU FOR YOUR TIME AND UNDERSTANDING.
[redacted]
PRESIDENT [redacted] CANOE CLUB
Business Response /* (1000, 20, 2014/05/20) */
Aloha,
After review of you complaint I contacted Investor [redacted] of [redacted] is basically an investor and purchased SUP designed by myself, [redacted] for PRS Hawaii. We will outline this matter and also make it known as of this date there has been ZERO (0) returns for the reasons (or any other reason for that matter) and allegations as stated by the complainant.
BACKGROUND
On or about February 27, 2014 we received a 40ft container of ordered goods from China. It was our belief that the manufacturers were valid and verified on [redacted] as good vendors. I have seen their products in the past and trusted their work. Past correspondences and dealings were first class. PRS Hawaii had an order for promotional Standup Paddle Boards (SUP) for [redacted] beverages and I myself ordered about 15 units for retail sales. My investor ordered approximately 90 SUPs for his sale and distribution. As I believed the sales were to come out of my shop I did not charge any design and brand fees/royalties on any of the SUPs.
We had made the order sometime in early June of 2013. It took nearly 9 months of waiting and skant contact by the factory to update us and respond to inquiries. Our initial plan was to have SUPs in time for the Christmas Season (normally 40 ft containers from China take 90 days +/- or so) we were confident that we would be able to make some sales then. Obviously this did not happen and my costs continued to mount for rent and tying up of funds for nearly 9 months. We filed a complaint with the manufacturer, China, [redacted], and as of yet...squat, nada, zip, nothing!
Nearly 9 months later, when we finally did receive the container to our dismay, disappointment and pain, they were poorly made visually and finish wise. They did have the shapes and contours I requested but the finishes looked like they were practiced by low talented craftsmen. We opened several units approximately 20 (+/-) units and after much disappointment and discussion we agreed that PRS Hawaii could not sell these poorly finished units at anything other than cost. Our premise that there are many people in Hawaii paying a lot for SUPs and this might be a great chance for them to get decent SUPs at unheard of prices. We also agreed it was imperative that we advertise via social media and Craigslist to keep costs down as well as let "word of mouth" do its work.
We also agreed that upon arrival any potential buyers would be informed as to the reason for such "unreal pricing" and make their decision then. Our response was large and MANY HAPPY PEOPLE were thrilled that they got decent SUPs and could finally enjoy this great sport! To date we have not had ANY returns or complaints!! [redacted], owner of [redacted] placed a notice on the Facebook Page of [redacted] to announce the sale and we believe this is where the complainant got this info. He bought 3 boards the visit and returned the next day I believe and bought 2 more!
I must maintain that at no time did we tell any person in this situation that the SUPs they were getting were "first quality" and always maintained they were factory blems/mistakes. It is conceivable that perhaps there may be units that were not "watertight" we offer that, BUT, we also DO NOT believe that only the 5 units purchased by the complainant warrants a "mass return" for a specifically offered factory second/blem, sold as is, with all sales final.
We maintain that this was the strategy and means to try to recover our costs ALL ALONG, (we are not trying to make money, in fact we continue to lose). No Lies, no BS full disclosure to ALL BUYERS. I did not want PRS Hawaii's reputation to suffer, the lack of top quality was enough of a disappointment, so we agreed to be truthful and no sales pitch, the product would have to sell itself in its current state as seen by the consumer AND armed with the knowledge of WHY the cost was so low, they could make an intelligent and decision.
More than half of the shipment sold without complaint and more joy and smiles as the buyers left getting such a good deal. I offer that, I recall as a child buying a cap gun, using it and thought it was great, then saw my friends cap gun made mine look ugly and I tried to return it, what do you think the outcome was? We should not be pressured into taking back low priced, advertised "blemished/seconds, all sales final" because they may have seen the product against much higher priced and first quality products and maybe experienced buyer's remorse?
I also offer that if the complainant was really doing the purchase in the interest of a canoe club, they did not use canoe club funds or represent the purchase as such to us. I was there when they came in for the second time and bought more SUPs.
After much discussion and fact gathering we have decided to offer the following resolution, even though our position remains unchanged regarding the SUPs sold to the complainant...
Option 1) - The complainant returns the SUPs and within 2 weeks we will issue a refund LESS 10% RESTOCK FEE PER UNIT.
Option 2) - PRS Hawaii, although not the owners of said SUP's will offer full PRS Hawaii, STORE CREDIT ONLY WITH NO CASH VALUE OTHERWISE, for full purchased price of the mentioned SUPs. This credit will be applicable to our next shipment of SUP's and will apply to full retail pricing of new first quality SUP units ONLY, not applicable to any specials or promotions. Not applicable to parts, services, repairs, accessories, paddles, pads, etc, only towards NEW RETAIL SUP purchase. This credit will be good for 2 years from the acceptance of the offer.
Please advise us if you need more information or facts regarding this matter.
[redacted]
Shaper PRS Hawaii
Consumer Response /* (3000, 23, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ALOHA MR. [redacted],
FIRST OF ALL AS I STATED IN MY COMPLAINT, I ONLY CAME TO YOUR BUSINESS ONCE WHICH WAS ON MARCH 1 AND ONLY DEALT WITH MR. [redacted]. I HAVE NEVER MET YOU IN MY LIFE NOR DID I SPEAK WITH YOU, YOU HAVE SPOKEN WITH MY HUSBAND [redacted] BUT ONLY VIA PHONE. YOU ARE MISTAKING MYSELF AND OUR CANOE CLUB FOR ANOTHER CLUB THE BOUGHT BOARDS THE SAME DAY WITH ME AND CAME THE NEXT DAY TO BUY 2 MORE WHICH IS [redacted] FROM [redacted] CANOE CLUB, HE TOO WANTS A REFUND OF THE 4 BOARDS HE PURCHASED. I HAVE NEVER SEEN THE ADVERTISEMENT THAT YOU POSTED UNTIL AFTER PURCHASING YOUR BOARD AND AGAIN [redacted] NEVER ADVISED ME THAT THESE WERE BLEMISHED BOARDS,I WAS TOLD VIA WORD OF MOUTH OF A GREAT DEAL FOR PADDLE BOARDS. [redacted] INSISTED THAT THEY WERE GREAT QUALITY AND THAT MY HUSBAND WHO IS ALMOST 280LBS WOULD HAVE NOT PROBLEM USING IT. HOWEVER WHEN [redacted] WENT DOWN ON SUNDAY THIS IS WHEN HE WAS TOLD OF THE BLEMISHED BOARDS AND WHAT THEY WERE REALLY MADE OF. AND THAT'S WHEN HE CALLED ME TO TELL ME AND THIS IS WHY IM REQUESTING OUR FULL REFUND BACK.
JUST TO LET YOU KNOW MY FATHER WHO CAME DOWN ON SUNDAY TO PURCHASE A BOARD WAS NEVER TOLD THAT THE BOARDS WERE BLEMISHED (AND YOU WAS THERE THAT DAY , SO YOU SAY) MY DAD PUT A DOWN PAYMENT OF $250 AND YOU TO BE PICK UP IN A COUPLE OF DAYS TO INSTALL THE PADS. WELL AFTER HEARING THAT THE BOARDS WERE INDEED BLEMISHES AND NOT SUCH GREAT QUALITY AS PROMISED HE ASKED FOR HIS $250 AND [redacted] GAVE THAT BACK.
SO WHY CAN YOU REFUND MY DAD 100% AND YET TAKE 10% FROM ME. IF YOUR BOARDS ARE AS GREAT QUALITY AND YOU HAVE NO COMPLAINTS THEN YOU SHOULD HAVE NO PROBLEM SELLING THESE BOARDS WHICH ARE STILL IN THE BAGS FROM WHEN I GOT THEM. ALSO IF YOUR QUALITY AND BUSINESS ETHIC'S WERE SO GREAT WHY IS IT THAT IT TOOK YOU ALMOST 2 MONTHS TO RESPOND TO MY COMPLAINT BEING IT WAS FILED MARCH 27, 2014.
I WOULD INDEED LIKE MY MONEY BACK FULL VALUE OF $525. SINCE AGAIN I HAVE NEVER BEEN IN CONTACT WITH YOU FACE TO FACE AND YOU MISTAKING ME FOR ANOTHER PERSON AND CANOE CLUB. AND IM A REASONIBLE PERSON I WILL EVEN DO 10% RESTOCK FEE BUT NOT PER ITEM FOR BOTH SO 5% EACH BOARD. SO THAT WE CAN GET THIS MATTER OVER AND DONE WITH, AND WE BOTH CAN MOVE ON.

PLEASE ADVISE ME OF YOUR STORE HOURS AND WHERE I CAN RETURN THE BOARDS, IF YOU COMPANY IS OPEN ON MONDAY THAT WOULD BE THE BEST TIME FOR ME.
THANK YOU FOR YOUR TIME AND UNDERSTANDING.
[redacted]
PRESIDENT [redacted] CANOE CLUB
Business Response /* (4000, 32, 2014/06/12) */
[redacted] the claimant states she responded with another reply to you asking for 5% restock instead of our offered 10%. we did not receive any correspondence regarding this and will have to say at this point 10% is the option we are offering. She contacted me claiming she emailed you regarding this.
Please advise the claimant that our offer is final and as a consideration, not any admission of wrongdoing or misrepresentation, period.
Mahalo
[redacted]