Prudential Hometown, Realtors

Seals around windows, and doors need to be replaced. It is letting cold/hot air inside the home.I have called Prudential multiple times about the door and window seals in my home I share with my boyfriend. We were told that they need to contact the homeowners. This was about three to four weeks ago. Every time we call it seems that their only concern is rushing the customer off the phone instead of taking care of them. This problem is making our AC/heat bill higher than it needs to be due to the air conditioner working over time to constantly heat or cool the home. The house is freezing at times due to improper sealing around the windows and doors. I understand that they need the homeowners approval before anything can be done, it just seems that three weeks is an unnecessarily long time, and with no phone call as a notice to inform us of the time frame. Only way we knew that they had received our work request was to call them and ask about it a week later. At the very least, a confirmation call with information should of been provided to us. Desired Settlementa percentage of next months rent taken away. But really, just better service, attitude, and this problem taken care of.Business Response Contact Name and Title: [redacted], ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted].comOur office was contacted by the tenant on February 25, 2014 and a work order was started. The work order was asking for the weather stripping to be replaced around the doors and to check the windows. This home was built in 2010 and had insulated windows. Our office contacted the homeowner on February 26, 2014 we had to leave a voice message. As this was not an emergency we did not push this work order through. We did follow up with the email on March 5th we emailed the homeowner as we had not heard back from him. On March 5th, [redacted] with my office spoke with the tenant and explained that we had to have homeowner approval before we made any repairs as the request was not an emergency and did not warrant an immediate repair. On March 5th we left another message for the homeowner. On March 10th the owner called into our office and did authorize us to go out to the home to see if in fact any repairs were needed. On March 11th we contacted the tenant via phone and was told to call her back on March 13th. On March 13th our office called the tenant and scheduled an appointment for March 17th. On March 17th our maintenance department went to the home - found no leaks around the windows and we did replace the weather stripping around the doors although it was not needed. The extremely cold weather we have had lately has caused all of our electric bills to be unusually high and to make it feel colder in the home then it is. If you have any questions or if more information is needed please contact our office.

Home owner was not paying mortgage I was forced to move out and they company told me to pay for days I had the keys and they charged me for 6 days.I received a letter from a lawyers company on the 20th of September telling me the house I was renting from was going into foreclosure and that I needed to take the letter to the realtor company and give my ten days notice. So I went into [redacted] office on the 22nd of september and showed them the letter to Ms [redacted]. She had me fill out paper work for a 30 day notice, but since it was for 10 days and the house didn't go to auction until the 7th of october that to put down the 6th just in case I didn't have enough time to get everything out and that if I turn in the keys sooner I would only be charged for the days I had the keys due to the unusual circumstance. So my wife and I were able to get enough help to move into a new place and I turned the keys in on the 1st of october and they front and they told me I would be getting my deposit after they did the inspection on the house. I then went on Tuesday the 7th of october and I was told from the property manager that I only owed 40 dollars for October 1st. Which was paid. Then on october 20 I received my deposit and it showed that $198 was taken out and another 40 for a late fee. So today on the 22nd of october I went to the place the property manager came out and told me I am being charged until the 6th and she sent a letter to me on the 23rd of september stating that how much I was going pay. I explained to her she just told me on the 7th she told me I only needed to pay $40 for the 1st of october because I had the keys until that evening, which I paid on time. Then she was saying how the letter she made explained everything of the cost. I never received a letter stating anything. I paid what I was told FROM THE PROPERTY MANAGER on the 7th that both placed have proof.Desired SettlementI am requesting the $198 dollars that was taken from me and then the $40 late fee that is completely ridiculous on their end. If [redacted] told me while I was in front of the property manager I could turn the keys in before the 6th and not be charged for the extra days then they need to stick to their word, and they told me on the 7th of october form the property managers mouth that all I owed was $40 dollars then when I received my deposit they take it all out then and not say anything.Business Response I was occupied with a different matter when the tenant came into the office yesterday. I could only hear a portion of what occurred. The tenant left the premises before I was able to clear the issue that was already engaged with. Once I was clear and asked about the issue, I started investigating our records. After review, the bookkeeper found our accounting error. We have already contacted the tenant informing them of our findings. We have written a refund check to the tenant and they have picked that check up from our office.Consumer Response What the company wrote back was correct. I am guessing he was the gentleman in charge, but he called yesterday at around 1550 and told me that after I left the day prior he looked into the situation and there was an error and he was extremely nice and apologetic for the problem and said the check was at the office and I was able to pick it up. Final Consumer Response

My complaint is that Prudential has violated the terms of our lease by failing to provide a copy of receipt of expenses or a refund of my deposit.While renting from Prudential Realty, my husband and I received very poor customer service. We were misinformed and mislead by employees of Prudential on many aspects of our move-in inspection and were then charged for many repairs in which we did not cause ourselves incur. We were also not mailed what was left of our security deposit after the false charges were deducted and did not receive calls back when inquiring about the refund check. During our seventeen month stay, my husband and I were treated rude,unprofessional, and without care. The employees that we worked with upon move in, have since left the company and therefore are not able to vouch for us for the information the employees told us when moving into [redacted] ct. in Hubert, NC. We were only given one (1) hour to complete a move-in inspection for the whole property before handing it in to the employee of prudential that accompanied us to the residence. Also,we were told by a female property inspector that anything we "forgot" or did not have time to put on the move in inspection would "not be held against us because our move-in papers would be compared to previous tenants", which is in fact not true. Finally, my husband and I as a young military couple were taken advantage of and I am seeking the compensation we deserve.Desired SettlementI am seeking my security deposit of $950, without interest. Business Response /[redacted]/Contact Name and Title: [redacted], Office MgrContact Phone: XXX-XXX-XXXX x114Contact Email: [redacted]@ymail.comRevdex.com Reply to Complaint #XXXXXXXXMrs. [redacted] and her husband (tenants) shall be referred to as "Consumers" throughout this reply for privacy reasons.Consumers moved in to [redacted] Hubert, NC XXXXX, on March 5, 2012. At that time, they were given the Move In Detailed Inspection Form (copy attached for reference). On the last page, just above their signatures, it states, "By signing below you certify that you have conducted a walk-through inspection of the premises. You have examined each appropriate item and noted the condition. You understand that you are responsible for any and all damage resulting from your negligence or the negligence of your guests. You also understand that this inspection form shall become part of the Residential Rental Contract." The Move In Detailed Inspection Form was also signed by a former inspector/employee of Prudential Hometown, REALTORS. I was not present when the tenants moved in and completed their move-in inspection. I cannot ask our former inspector/employee what was said as she has moved out of state. I can tell you we stress to each and every tenant to make sure they mark everything. We also ask them to right "okay" or "good" in a blank if there is no damage.Consumers turned in their Notice to Vacate and a move-out inspection was scheduled for August 30, 2013, at 9:00 a.m. A copy of the Inspection Report conducted by one of our inspectors with Prudential Hometown, REALTORS is attached. The majority of the items that Consumers were held responsible for was damage caused by a dog (i.e. scratched and chewed items). Consumers had a one-year-old male retriever per their lease. I have also attached a copy of the letter explaining the security deposit and deductions taken out of their security deposit, along with the invoice they received with their letter. The re-inspect fee of $75 was because we had to go back out to the house after repairs were completed as outlined in their lease. I have also attached a few photos from the move out.I have mailed Consumers a copy of the Security Deposit Return letter along with the Invoice from Hometown Property Maintenance for their record. This is the first complaint that we have had from Consumers regarding our office, employees and our policies.Office Manager