Prudential Van Lines, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: [redacted]
The offered reimbursement is acceptable to me in theory, but before I accept it I would like crystal clear details on how the $425 compensation is to be dispersed. My concern is that once I accept, the Revdex.com will be out of the loop and Prudential Van Lines will then refund me with a credit or in some other form of currency I don't need and won't use. I would like it to be clear that Prudential Van Lines will issue me a check for $425 as compensation. I look forward to hearing back from you.Thank you.
Regards,
[redacted]

Dear [redacted]   Please note that upon customer agreement (In writing) to our settlement offer, a settlement check will be forwarded in the form of a company check to the customer address on file.   Always at Your Service! Customer Service - [redacted].net

Company Respond to Revdex.com Case # [redacted] – [redacted]   
October 23, 2014  
Revdex.com Serving New Jersey. 1262 Whitehorse Hamilton Square Road, Building A, Suite 202 Hamilton, NJ 08690   
Phone: (609) 588-0808  Fax: (609) 588-0546 Email: [email protected]  
Re: Revdex.com CASE ID #: [redacted] – [redacted]  
Dear Revdex.com,   
As previously explained, please understand we are more than willing to resolve this customer’s complaints against our company. To ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claims. It is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company.  
All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shipped. Upon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate.   
Our records clearly show that due to additional services requested by the customer and rendered by Prudential Van Lines on the day of the pickup, consisting of additional inventory/volume (Please see customer attached household goods inventory list  signed and dated by him) to be shipped and Packing Supplies to be used, additional charges were made to their account. The total Transportation cost for the relocation was reconfigured according to their new requirements at the time of pickup date PRIOR to loading. (Please see customer attached articles signed and dated by him).  
Please Note that on the confirmation call from Prudential Van Lines (Confirmation Department) one day prior to pick-up date, there was NO mention made by the customer of additions or changes to the account.   
Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services.  
Furthermore, as per Revdex.com terms and regulations, we respectfully requested that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against.   
Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprises. We can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation.  
Last, in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $75.00 in good faith for any inconvenience that may have occurred during the process of her move.    
Very Truly,  
Customer Service Dept. Prudential Van Lines

Complaint: [redacted]
I am rejecting this response because:
I have not received resolution from Prudential Van Lines nor from their third party claim company [redacted].  The claim was filed on October 2014. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
See my attached response in italicized red print  to Prudential's statement. 
In my eyes their offer implies fault and breach of contract but
don't want to compensate me appropriately. But I refuse to just roll over and allow their primary and
third party company to intimidate me after breaching contract by being late in
their delivery not just by their verbal 10 day promise, but also their
"legal obligation of up to 14 days. On top of all that, losing and breaking
items and saying essentially all that is my fault because I didn't check
inventory and sign for the items when they unloaded in [redacted], when they
wouldn't unload ANY items until I signed and paid the remainder in cash and
told me that any problems would be rectified retroactively. Essentially, holding
my possessions hostage.  
Regards,
[redacted]

Dear Revdex.com,Per customer request and in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $425.00 in good faith for any inconvenience that may have occurred during the process of her move.   Very Truly, Customer Service Dept.Prudential Van Lines

Company
Respond to Revdex.com Case # [redacted] – [redacted]
 
 
October 8, 2014
 
Revdex.com Serving New Jersey.
1262 Whitehorse Hamilton Square Road,
Building A, Suite 202
Hamilton, NJ 08690
 
Phone: (609) 588-0808
Fax: (609)...

588-0546
Email: [email protected]
 
Re: Revdex.com CASE ID #: [redacted] – [redacted]
 
Dear Revdex.com,
 
Please note
that PRUDENTIAL VAN LINES is more
than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer’s claims/complaints against our
company. Customer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated.
 
When it comes to these matters we put
ourselves completely at the customer’s disposal. Rest assured that if and upon
a full and thorough investigation through [redacted] (Company Claims Processing
Agent) we can validate that the customer’s claims/complaints against the
company are in fact true and accurate, the company will compensate the customer
in accordance to their coverage and will ensure a fair resolution to their
issues.
 
As per Revdex.com terms and regulations,
we respectfully request that the customer submit copies of the contracts they
have received from the company, they allegedly have had transactions with to
determine and validate the company he is attempting to file his complaint against.
Thus will ensure a fair investigation for both the customer as well as the
company.
 
Please provide the following supportive
Documents to your complaint (FRONT AND BACK):
 
ü  Bill of Lading
(contract)
ü  Order for
Service
ü  Household Goods
Descriptive Inventory (both pickup and final delivery copies)
ü  Proof of any
financial transaction made with the Service Provider (receipt, bank statement,
ect)
 
 
Be sure to
present copies of any moving documents that may include written notations of
damages, loss or and delays that were made by you at time of delivery (be sure
to highlight such notations).
 
We urge the
customer to submit additional information as soon as possible so that we may
address his/her issues. As we will not be able to validate nor investigate this
matter any further until the requested documentation is rendered.
 
 
We strongly believe that with mutual
consideration we can easily reach an understanding and keep the relationship
between all parties in good standing.   
 
 
Very Truly,
 
[redacted]
Customer Care Department
PRUDENTIAL VAN LINES

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Business response does not indicate any sort of retribution.
Regards,
[redacted]

Complaint: [redacted]Before accepting the response and closing the case with Revdex.com, I would like Prudential Van Lines to please specify in their response the form in which the $425 be dispersed in - preferably a check payable to me. I will not accept credit for service.
Thank you
Regards,
[redacted]

October 28, 2014
 
Revdex.com Serving New Jersey.
 
Dear Revdex.com,
 
Dear Valued Customer,
 
This is a response to Job ID #: [redacted]. Please note that upon a
complete investigation the following decision has been...

rendered.
 
In order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to
compensate you $493.00 in good faith for any inconvenience that
may have occurred in the process of your move. 
 
To redeem you may return your signed
letter and a settlement check in the aforementioned amount will be forwarded to
you at the above address. Or you may have this letter signed upon the driver’s
arrival. Provide the driver with your signed settlement letter at the time of
delivery for your account to be credited in the amount mentioned above.
 
Kindly accept our apologies for any inconvenience and we wish you
the best in your new location!
 
 
Very Truly,
 
Customer Service Dept.
[redacted]
 
I have read and fully agree to the
above settlement and that upon payment in the amount of $493.00, I hereby release PRUDENTIAL VAN LINES, its past, present or future officers, directors,
stockholders, agents, servants, representatives, employees, subsidiaries,
affiliates, partners, predecessors and successors from any and all past,
present, future clauses, demands, obligations, actions, rights, damage costs, expenses
and compensation of any nature whatsoever, whether based on tort, contract or
other theory of recovery, which undersigned or anyone entitled to any recovery
now has or which may hereafter accrue or otherwise be required on account of,
or in any way going out of, the contracts for services rendered and entered
into between the parties named here within. By acceptance of this latter and
upon a full credit to my account, I hereby voluntary wish to withdraw from any
open claims or complaints to any state, city, government, insurance, consumer
public groups such as the Revdex.com , media organization, internet website or credit
card agency. Furthermore, all events and
actions leading up to this agreement, including the terms and conditions of
this agreement are to remain confidential. No further claims, complaints,
statements or other actions may be taken or reported to any state, city,
government, insurance, consumer group, public, media organization, internet
website or credit card agency.
 
 
Customer Signature:
_____________________________________________________Date: _________________
 
Important: This Settlement
Expires 90 days after the date at the top of this form.
 
 
 
 
PLEASE MAIL BACK TO:
MovingClaims.net

Company
Respond to Revdex.com Case # [redacted] – [redacted]
 
 
October 19, 2014
 
Revdex.com Serving New Jersey.
1262 Whitehorse Hamilton Square Road,
Building A, Suite 202
Hamilton, NJ 08690
 
Phone: (609) 588-0808
Fax: (609) 588-0546
Email: [email protected]
 
Re: Revdex.com CASE ID #: [redacted] – [redacted]
 
Dear Revdex.com,
 
As previously
explained, please understand we are more than willing to resolve this
customer’s complaints against our company. To ensure customer satisfaction we
simply asked the customer to cooperate by providing supporting information in
order for us to validate their claims. It is critical that this information is
provided to ensure a fair investigation and resolution for both the customer as
well as the company.
 
Due to the
customer’s apparent inability and failure to comply with our basic validation
process, we were unable to formally investigate this matter. Sequentially
unable to offer a suitable resolution.
 
However, we
truly value our customers and take any complaints very seriously. In the future
should the customer ultimately decide to comply and provide the previously
requested basic, necessary and required documents to validate a transaction
with the company, we will thoroughly investigate their claims immediately, in
hopes of seeking resolution.
 
In order to
maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $50.00 in good
faith for any inconvenience that may have occurred during the process of your
move. 
 
Upon your
signature and return of this letter, a settlement check will be forwarded to
you at the address above.
 
Kindly accept
our apologies for any inconvenience and we wish you the best in your new
location!
 
Very Truly,
 
Customer Service Dept.
 
[redacted]
 
I
have read and fully agree to the above settlement and that upon payment in the
amount of $50.00, I hereby release PRUDENTIAL VAN LINES, its past, present
or future officers, directors, stockholders, agents, servants, representatives,
employees, subsidiaries, affiliates, partners, predecessors and successors from
any and all past, present, future clauses, demands, obligations, actions, rights,
damage costs, expenses and compensation of any nature whatsoever, whether based
on tort, contract or other theory of recovery, which undersigned or anyone
entitled to any recovery now has or which may hereafter accrue or otherwise be
required on account of, or in any way going out of, the contracts for services
rendered and entered into between the parties named here within. By acceptance
of this latter and upon a full credit to my account, I hereby voluntary wish to
withdraw from any open claims or complaints to any state, city, government,
insurance, consumer public groups such as the Revdex.com , media organization,
internet website or credit card agency. Furthermore, all events and actions
leading up to this agreement, including the terms and conditions of this
agreement are to remain confidential. No further claims, complaints, statements
or other actions may be taken or reported to any state, city, government,
insurance, consumer group, public, media organization, internet website or
credit card agency.
 
 
 
Customer Signature:
_______________________________________________________________Date:
_________________
 
Important:
Unless Signed and Notarized, this Settlement Expires 90 days after the date at
the top of this form.

Review: Initial moving estimate added charge for a shuttle in the event that the moving truck (semi) would not be able to get into the housing development. Shuttle service of $493 was added to estimate. When truck arrived at site in Kentucky, they were able to come down the street and make the delivery without the shuttle. I, however, had to pay for the shuttle service and was told to contact the business for a reimbursement. I wrote on the final invoice that no shuttle was utilized and both myself and carrier signed it. That was on July 16. I have filled out the official request, then was emailed a request for another letter to state I wanted to go ahead with the request. I am still waiting for $493! Prudential had no problem collecting their total fee in cashier's checks up front and before truck was loaded in NY and unloaded in KY.

This is not about damages - I was very satisfied with the service provided and the employees. I am very annoyed that they are holding onto to my money for so long with no reasonable excuse - shuttle not utilized!Desired Settlement: I want the shuttle service fee of $493 returned within 14 days. There is no reason to still be waiting since July 16!

Business

Response:

October 28, 2014

Revdex.com Serving New Jersey.

Dear Revdex.com,

Dear Valued Customer,

This is a response to Job ID #: [redacted]. Please note that upon a

complete investigation the following decision has been rendered.

In order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to

compensate you $493.00 in good faith for any inconvenience that

may have occurred in the process of your move.

To redeem you may return your signed

letter and a settlement check in the aforementioned amount will be forwarded to

you at the above address. Or you may have this letter signed upon the driver’s

arrival. Provide the driver with your signed settlement letter at the time of

delivery for your account to be credited in the amount mentioned above.

Kindly accept our apologies for any inconvenience and we wish you

the best in your new location!

Very Truly,

Customer Service Dept.

I have read and fully agree to the

above settlement and that upon payment in the amount of $493.00, I hereby release PRUDENTIAL VAN LINES, its past, present or future officers, directors,

stockholders, agents, servants, representatives, employees, subsidiaries,

affiliates, partners, predecessors and successors from any and all past,

present, future clauses, demands, obligations, actions, rights, damage costs, expenses

and compensation of any nature whatsoever, whether based on tort, contract or

other theory of recovery, which undersigned or anyone entitled to any recovery

now has or which may hereafter accrue or otherwise be required on account of,

or in any way going out of, the contracts for services rendered and entered

into between the parties named here within. By acceptance of this latter and

upon a full credit to my account, I hereby voluntary wish to withdraw from any

open claims or complaints to any state, city, government, insurance, consumer

public groups such as the Revdex.com , media organization, internet website or credit

card agency. Furthermore, all events and

actions leading up to this agreement, including the terms and conditions of

this agreement are to remain confidential. No further claims, complaints,

statements or other actions may be taken or reported to any state, city,

government, insurance, consumer group, public, media organization, internet

website or credit card agency.

Customer Signature:

_____________________________________________________Date: _________________

Important: This Settlement

Expires 90 days after the date at the top of this form.

PLEASE MAIL BACK TO:

MovingClaims.net

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To start, salesman, [redacted] convinced me that by allowing him to come to my house for an in home consultation, he "will get the most precise quote by having him write down an inventory of my belongings"I was quoted $and I ended up paying $I called [redacted] right away and he seemed surprised with the over charges but he said he would look into the issue and re-evaluate my inventory once they received itBy then the truck was already loaded therefore I had no choice but to sign the Bill of Lading(with [redacted] saying he would re-evaluate but did not).In addition, I told [redacted] I need my belongings delivered by 7/25, as I will be driving to Texas and will start work on July He said he will make a request for priorityHe even suggested rushing my move out date to Julyto give the company at least days to ship my belongingsI packed my bedroom [redacted] apartment in daysI arrived in [redacted] on July 25th and furniture did not arrive[redacted] (customer service) & [redacted] (operations mgr) said I should expect delivery on 7/26-7/I was furniture less for days b/c my items did not arrive till 7/I spent extra money on air mattress and everyday expenses like food b/c I did not have furniture/pots pans etcAfter unpacking, I realized that a few things are missing from my deliveryI am missing a set of knives, a set of mason jar glasses (6) , a toaster and a rice cookerThese were not listed in the inventory so it must have been packed in a box which was probably left behindI did not get a chance to double check the inventory because the driver came to deliver close to 11pm and did not finish unloading till after amThe movers were even asking me if certain boxes or items "looked familiar"He almost forgot to unload my huge dresser until I realized that it was missing! Prudential Van Lines made this the worst moving experience for meI expected retribution for overcharges, late delivery and poor service .Desired Settlement: I expect retribution for the delayed delivery, missing/broken items and poor customer service
Business
Response:
Company
Respond to Revdex.com Case # [redacted] – [redacted]
October 8,
Revdex.com Serving New Jersey
Whitehorse Hamilton Square Road,
Building A, Suite
Hamilton, NJ
Phone: (609) 588-
Fax: (609) 588-
Email: [email protected]
Re: Revdex.com CASE ID #: [redacted] – [redacted]
Dear Revdex.com,
Please note
that PRUDENTIAL VAN LINES is more
than willing to thoroughly investigate this matter in an attempt to better
comprehend and validate all of the customer's claims/complaints against our
companyCustomer satisfaction is critically important to us and we want to
ensure that every customer knows their business is valued and truly
appreciated
When it comes to these matters we put
ourselves completely at the customer's disposalRest assured that if and upon
a full and thorough investigation through [redacted] (Company Claims Processing
Agent) we can validate that the customer's claims/complaints against the
company are in fact true and accurate, the company will compensate the customer
in accordance to their coverage and will ensure a fair resolution to their
issues
As per Revdex.com terms and regulations,
we respectfully request that the customer submit copies of the contracts they
have received from the company, they allegedly have had transactions with to
determine and validate the company he is attempting to file his complaint against
Thus will ensure a fair investigation for both the customer as well as the
company
Please provide the following supportive
Documents to your complaint (FRONT AND BACK):
ü Bill of Lading
(contract)
ü Order for
Service
ü Household Goods
Descriptive Inventory (both pickup and final delivery copies)
ü Proof of any
financial transaction made with the Service Provider (receipt, bank statement,
ect)
Be sure to
present copies of any moving documents that may include written notations of
damages, loss or and delays that were made by you at time of delivery (be sure
to highlight such notations)
We urge the
customer to submit additional information as soon as possible so that we may
address his/her issuesAs we will not be able to validate nor investigate this
matter any further until the requested documentation is rendered
We strongly believe that with mutual
consideration we can easily reach an understanding and keep the relationship
between all parties in good standing
Very Truly,
Customer Care Department
PRUDENTIAL VAN LINES
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
Business response does not indicate any sort of retribution
Regards,
Business
Response:
Company
Respond to Revdex.com Case # [redacted] – [redacted]
October 19,
Revdex.com Serving New Jersey
Whitehorse Hamilton Square Road,
Building A, Suite
Hamilton, NJ
Phone: (609) 588-
Fax: (609) 588-
Email: [email protected]
Re: Revdex.com CASE ID #: [redacted] – [redacted]
Dear Revdex.com,
As previously
explained, please understand we are more than willing to resolve this
customer's complaints against our companyTo ensure customer satisfaction we
simply asked the customer to cooperate by providing supporting information in
order for us to validate their claimsIt is critical that this information is
provided to ensure a fair investigation and resolution for both the customer as
well as the company
Due to the
customer's apparent inability and failure to comply with our basic validation
process, we were unable to formally investigate this matterSequentially
unable to offer a suitable resolution
However, we
truly value our customers and take any complaints very seriouslyIn the future
should the customer ultimately decide to comply and provide the previously
requested basic, necessary and required documents to validate a transaction
with the company, we will thoroughly investigate their claims immediately, in
hopes of seeking resolution
In order to
maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good
faith for any inconvenience that may have occurred during the process of your
move
Upon your
signature and return of this letter, a settlement check will be forwarded to
you at the address above
Kindly accept
our apologies for any inconvenience and we wish you the best in your new
location!
Very Truly,
Customer Service Dept
I
have read and fully agree to the above settlement and that upon payment in the
amount of $50.00, I hereby release PRUDENTIAL VAN LINES, its past, present
or future officers, directors, stockholders, agents, servants, representatives,
employees, subsidiaries, affiliates, partners, predecessors and successors from
any and all past, present, future clauses, demands, obligations, actions, rights,
damage costs, expenses and compensation of any nature whatsoever, whether based
on tort, contract or other theory of recovery, which undersigned or anyone
entitled to any recovery now has or which may hereafter accrue or otherwise be
required on account of, or in any way going out of, the contracts for services
rendered and entered into between the parties named here withinBy acceptance
of this latter and upon a full credit to my account, I hereby voluntary wish to
withdraw from any open claims or complaints to any state, city, government,
insurance, consumer public groups such as the Revdex.com , media organization,
internet website or credit card agencyFurthermore, all events and actions
leading up to this agreement, including the terms and conditions of this
agreement are to remain confidentialNo further claims, complaints, statements
or other actions may be taken or reported to any state, city, government,
insurance, consumer group, public, media organization, internet website or
credit card agency
Customer Signature:
_______________________________________________________________Date:
_________________
Important:
Unless Signed and Notarized, this Settlement Expires days after the date at
the top of this form
Business
Response:
Company Respond to Revdex.com Case # [redacted] – [redacted]
October 23,
Revdex.com Serving New JerseyWhitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ
Phone: (609) 588-Fax: (609) 588-Email: [email protected]
Re: Revdex.com CASE ID #: [redacted] – [redacted]
Dear Revdex.com,
As previously explained, please understand we are more than willing to resolve this customer's complaints against our companyTo ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claimsIt is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company
All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shippedUpon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate
Our records clearly show that due to additional services requested by the customer and rendered by Prudential Van Lines on the day of the pickup, consisting of additional inventory/volume (Please see customer attached household goods inventory list signed and dated by him) to be shipped and Packing Supplies to be used, additional charges were made to their accountThe total Transportation cost for the relocation was reconfigured according to their new requirements at the time of pickup date PRIOR to loading(Please see customer attached articles signed and dated by him)
Please Note that on the confirmation call from Prudential Van Lines (Confirmation Department) one day prior to pidate, there was NO mention made by the customer of additions or changes to the account
Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services
Furthermore, as per Revdex.com terms and regulations, we respectfully requested that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against
Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprisesWe can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation
Last, in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of her move
Very Truly,
Customer Service DeptPrudential Van Lines
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
See my attached response in italicized red print to Prudential's statement
In my eyes their offer implies fault and breach of contract but
don't want to compensate me appropriatelyBut I refuse to just roll over and allow their primary and
third party company to intimidate me after breaching contract by being late in
their delivery not just by their verbal day promise, but also their
"legal obligation of up to daysOn top of all that, losing and breaking
items and saying essentially all that is my fault because I didn't check
inventory and sign for the items when they unloaded in [redacted], when they
wouldn't unload ANY items until I signed and paid the remainder in cash and
told me that any problems would be rectified retroactivelyEssentially, holding
my possessions hostage
Regards,
Business
Response:
Company
Response to Revdex.com Case # [redacted] – [redacted]
November 04,
Revdex.com Serving New Jersey
Whitehorse Hamilton Square Road,
Building A, Suite
Hamilton, NJ
Phone: (609) 588-
Fax: (609) 588-
Email: [email protected]
Re: Revdex.com CASE ID #: [redacted] – [redacted]
Dear Revdex.com,
As previously
explained, please understand we are more than willing to resolve this
customer's complaints against our companyTo ensure customer satisfaction we
simply asked the customer to cooperate by providing supporting information in
order for us to validate their claimsIt is critical that this information is
provided to ensure a fair investigation and resolution for both the customer as
well as the company
All of our binding transportation quotes provided by our relocation
representatives are based on information given by customers prior to move date
which consists of a total volume to be shippedUpon receiving this
information, a binding & guaranteed transportation cost is provided to the
customer specifying and detailing services to be rendered, with customer
approval to Order of Service via Electronic Signature confirming the
information provided is true and accurate
Our records clearly show that due to additional services requested by the
customer and rendered by Prudential
Van Lines on the day of
the pickup, consisting of additional inventory/volume (Please see customer attached
household goods inventory list signed
and dated by him) to be shipped and Packing Supplies to be used, additional
charges were made to their accountThe total Transportation cost for the
relocation was reconfigured according to their new requirements at the time of
pickup date PRIOR to loading(Please see customer attached articles signed
and dated by him)
Please Note that on the confirmation call from Prudential Van Lines (Confirmation
Department) one day prior to pidate, there was NO mention made by the
customer of additions or changes to the account
Unfortunately, this also put us in the position that we had to scramble
for available space already reserved and agreed for our deliveries so we could
send the shipment in its entirety, which exceeded in volume and left us
struggling to make additional space arrangements on our vehicle (s), which was
not part of our original contractual services
Furthermore, as
per Revdex.com terms and regulations, we
respectfully requested that the customer submit copies of the contracts they
have received from the company, they allegedly have had transactions with to
determine and validate the company he is attempting to file his complaint
against
Please
understand that we always try to be as clear & upfront as possible with
customers prior to their move date to avoid any unforeseen surprisesWe can
assure you that if the customer had read & comprehended the company terms
& conditions prior to fully signing and agreeing to them, we would not be
in this situation
Last,
in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN
LINES is willing to compensate you $in good faith for any inconvenience
that may have occurred during the process of her move– COMPANY FINAL OFFER
Very Truly,
Customer Service Dept
Prudential Van Lines
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
I have not received resolution from Prudential Van Lines nor from their third party claim company [redacted]The claim was filed on October
Regards,
Business
Response:
CompanyResponse to Revdex.com Case # [redacted] – [redacted] January 31, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road,Building A, Suite 202Hamilton, NJ Phone: (609) 588-Fax: (609) 588-0546Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, As previouslyexplained, please understand we are more than willing to resolve thiscustomer's complaints against our companyTo ensure customer satisfaction wesimply asked the customer to cooperate by providing supporting information inorder for us to validate their claimsIt is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the companyAll of our binding transportation quotes provided by our relocationrepresentatives are based on information given by customers prior to move datewhich consists of a total volume to be shippedUpon receiving thisinformation, a binding & guaranteed transportation cost is provided to thecustomer specifying and detailing services to be rendered, with customerapproval to Order of Service via Electronic Signature confirming theinformation provided is true and accurateOur records clearly show that due to additional services requested by thecustomer and rendered by PrudentialVan Lines on the day ofthe pickup, consisting of additional inventory/volume (Please see customer attachedhousehold goods inventory list signedand dated by him) to be shipped and Packing Supplies to be used, additionalcharges were made to their accountThe total Transportation cost for therelocation was reconfigured according to their new requirements at the time ofpickup date PRIOR to loading(Please see customer attached articles signedand dated by him)Please Note that on the confirmation call from Prudential Van Lines (ConfirmationDepartment) one day prior to pidate, there was NO mention made by thecustomer of additions or changes to the accountUnfortunately, this also put us in the position that we had to scramblefor available space already reserved and agreed for our deliveries so we couldsend the shipment in its entirety, which exceeded in volume and left usstruggling to make additional space arrangements on our vehicle (s), which wasnot part of our original contractual servicesFurthermore, asper Revdex.com terms and regulations, werespectfully requested that the customer submit copies of the contracts theyhave received from the company, they allegedly have had transactions with todetermine and validate the company he is attempting to file his complaintagainstPleaseunderstand that we always try to be as clear & upfront as possible withcustomers prior to their move date to avoid any unforeseen surprisesWe canassure you that if the customer had read & comprehended the company terms& conditions prior to fully signing and agreeing to them, we would not bein this situationLast,in order to maintain our high level of customer satisfaction, PRUDENTIAL VANLINES is willing to compensate you $in good faith for any inconveniencethat may have occurred during the process of her move– COMPANY FINAL OFFERVery Truly, Customer Service Dept.Prudential Van Lines
Consumer
Response:
Review: [redacted]
The offered reimbursement is acceptable to me in theory, but before I accept it I would like crystal clear details on how the $compensation is to be dispersedMy concern is that once I accept, the Revdex.com will be out of the loop and Prudential Van Lines will then refund me with a credit or in some other form of currency I don't need and won't useI would like it to be clear that Prudential Van Lines will issue me a check for $as compensationI look forward to hearing back from you.Thank you
Regards,
Business
Response:
Dear Revdex.com,Per customer request and in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of her moveVery Truly, Customer Service Dept.Prudential Van Lines
Consumer
Response:
Review: [redacted]Before accepting the response and closing the case with Revdex.com, I would like Prudential Van Lines to please specify in their response the form in which the $be dispersed in - preferably a check payable to meI will not accept credit for service
Thank you
Regards,
Business
Response:
Dear [redacted] Please note that upon customer agreement (In writing) to our settlement offer, a settlement check will be forwarded in the form of a company check to the customer address on fileAlways at Your Service! Customer Service - [redacted].net
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: We used this moving company to move from New Jersey to Nevada. When the representative, [redacted], came to our home to give us an estimate he assured us of a few things. First the documentation he gave us stated that their moving crew was"fully trained, educated professionals". He told us that when they arrived in Nevada they would go to a local moving company and hire local movers. This was not the case, the day of the move two men showed up at my house prior to the moving truck. These men answered an ad on [redacted] When the truck came and we complained one of the men left for almost 2 hours. My husband and I ended up bringing in some of the boxes. He came back with two more men that he said came from a moving company. The men did not speak english so we did not know where they came from.

We were also told that when packing to ensure that fragile boxes were marked and to mark which way was up. This was perfect when they picked up all my things but they transferred everything to another truck where fragile boxes where on the bottom other boxes which clearly showed which way was up were upside down and sideways. Also they gave us wardrobe boxes which should not have had heavy boxes on top as these type of boxes could do hold it, so a lot of them were crushed. In the end they could not bring all the furniture up to the bedroom without causing more damage to the walls. I called the representative that came to our home and he insisted that they only use professional movers and once he released that was not true I was told to call the office. When I called the office they also kept telling me that they use professionals and gave me a run around all day long.

I have filled a claim for furniture that was damaged, walls that were damaged.Desired Settlement: In the end we paid $9,149 for services that we were told we would get. I would like a partial refund of $4,000 as this was not the services that we were told we would receive.

Business

Response:

Company

Respond to Revdex.com Case # [redacted] – [redacted]

July 29, 2014

Revdex.com Serving New Jersey.

1262 Whitehorse Hamilton Square Road,

Building A, Suite 202

Hamilton, NJ 08690

Phone: (609) 588-0808

Fax: (609) 588-0546

Email: [email protected]

Re: Revdex.com CASE ID #: [redacted] – [redacted]

Dear Revdex.com,

Please note

that PRUDENTIAL VAN LINES is more

than willing to thoroughly investigate this matter in an attempt to better

comprehend and validate all of the customer’s claims/complaints against our

company. Customer satisfaction is critically important to us and we want to

ensure that every customer knows their business is valued and truly

appreciated.

When it comes

to these matters we put ourselves completely at the customer’s disposal. Rest

assured that if and upon a full and thorough investigation through

MovingClaims.net (Company Claims Processing Agent) we can validate that the

customer’s claims/complaints against the company are in fact true and accurate,

the company will compensate the customer in accordance to their coverage and

will ensure a fair resolution to their issues.

As

per Revdex.com terms and regulations, we request

that the customer submit copies of the contracts given to them by the company

they’ve had transactions with, to determine the responsible company they are

attempting to file a complaint against.

All

Copies of Contract Documents FRONT AND BACK:

ü Bill of Lading

(contract),

ü Order for

Service,

ü Household Goods

Descriptive Inventory (Both pickup and final delivery copies).

Be sure to include copies of any moving

documents that may include written notations of damages, loss or and delays

that were made by you at time of delivery (Highlight such notations).

We urge the customer to submit additional

information as soon as possible so that we may address his/her issues.

We

strongly believe that with mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good

standing.

Very Truly,

Customer Care Department

PRUDENTIAL VAN LINES

Consumer

Response:

Review: [redacted]

I am rejecting this response because: there is no real response. They just want to review it and do not give me a number to call them.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

THey have never given me an email/phone number/name or address jto be able to contact them. I would comply and send them the information requested if I knew where to send it.

Regards,

Business

Response:

Company

Respond to Revdex.com Case # [redacted] – [redacted]

September 19, 2014

Revdex.com Serving New Jersey.

1262 Whitehorse Hamilton Square Road,

Building A, Suite 202

Hamilton, NJ 08690

Phone: (609) 588-0808

Fax: (609) 588-0546

Email: [email protected]

Re: Revdex.com CASE ID #: [redacted] – [redacted]

Dear Revdex.com,

As previously

explained, please understand we are more than willing to resolve this

customer’s complaints against our company. To ensure customer satisfaction we

simply asked the customer to cooperate by providing supporting information in

order for us to validate their claims. It is critical that this information is

provided to ensure a fair investigation and resolution for both the customer as

well as the company.

Due to the

customer’s apparent inability and failure to comply with our basic validation

process, we were unable to formally investigate this matter. Sequentially

unable to offer a suitable resolution.

However, we

truly value our customers and take any complaints very seriously. In the future

should the customer ultimately decide to comply and provide the previously

requested basic, necessary and required documents to validate a transaction

with the company, we will thoroughly investigate their claims immediately, in

hopes of seeking resolution.

In order to

maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $65.00 in good

faith for any inconvenience that may have occurred during the process of your

move.

Upon your

signature and return of this letter, a settlement check will be forwarded to

you at the address above.

Kindly accept

our apologies for any inconvenience and we wish you the best in your new

location!

Very Truly,

Customer Service Dept.

Review: During the course of my move, the movers removed my laptop bag from the basement level of my new home. The bag contained an HP laptop, Amazon Kindle Fire and Nikon digital camera. They were contracted to only move furniture and one medium sized box, they should not have even touched the laptop bag. The laptop contained vast personal and financial information.Desired Settlement: Return of my stolen property and compensation for all of the aggrevation it has caused me.

Business

Response:

To Whom It May Concern:

We request that [redacted] submit copies of the

contracts he received from the company he had transactions with to determine

the company he is attempting to file his complaint against.

We searched our database for an order associated with [redacted]

[redacted], however, we were unable to locate an account.

We urge him to submit additional information as soon as

possible so that we may address his issues.

Rest assure that if and upon a full investigation

through MovingClaims.net (Company Legal Claims Processing Agent) we can

validate that the customer claims / complaints against the company is true and

accurate, the company will compensate the customer in accordance to their

coverage and will insure a fair resolution their issues.

We

thank you for your attention in this matter and should you have any questions

in regards to this response, please contact our office as soon as possible.

Very

Truly,

Customer

Service Dept.