Company Respond to Revdex.com Case # [redacted] – [redacted] October 23, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588- Fax: (609) 588-Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, As previously explained, please understand we are more than willing to resolve this customer’s complaints against our companyTo ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claimsIt is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shippedUpon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate Our records clearly show that due to additional services requested by the customer and rendered by Prudential Van Lines on the day of the pickup, consisting of additional inventory/volume (Please see customer attached household goods inventory list signed and dated by him) to be shipped and Packing Supplies to be used, additional charges were made to their accountThe total Transportation cost for the relocation was reconfigured according to their new requirements at the time of pickup date PRIOR to loading(Please see customer attached articles signed and dated by him) Please Note that on the confirmation call from Prudential Van Lines (Confirmation Department) one day prior to pidate, there was NO mention made by the customer of additions or changes to the account Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services Furthermore, as per Revdex.com terms and regulations, we respectfully requested that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprisesWe can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation Last, in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of her move Very Truly, Customer Service DeptPrudential Van Lines
October 28, Revdex.com Serving New Jersey Dear Revdex.com, Dear Valued Customer, This is a response to Job ID #: [redacted] Please note that upon a complete investigation the following decision has been rendered In order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good faith for any inconvenience that may have occurred in the process of your move To redeem you may return your signed letter and a settlement check in the aforementioned amount will be forwarded to you at the above addressOr you may have this letter signed upon the driver’s arrivalProvide the driver with your signed settlement letter at the time of delivery for your account to be credited in the amount mentioned above Kindly accept our apologies for any inconvenience and we wish you the best in your new location! Very Truly, Customer Service Dept [redacted] I have read and fully agree to the above settlement and that upon payment in the amount of $493.00, I hereby release PRUDENTIAL VAN LINES, its past, present or future officers, directors, stockholders, agents, servants, representatives, employees, subsidiaries, affiliates, partners, predecessors and successors from any and all past, present, future clauses, demands, obligations, actions, rights, damage costs, expenses and compensation of any nature whatsoever, whether based on tort, contract or other theory of recovery, which undersigned or anyone entitled to any recovery now has or which may hereafter accrue or otherwise be required on account of, or in any way going out of, the contracts for services rendered and entered into between the parties named here withinBy acceptance of this latter and upon a full credit to my account, I hereby voluntary wish to withdraw from any open claims or complaints to any state, city, government, insurance, consumer public groups such as the Revdex.com , media organization, internet website or credit card agencyFurthermore, all events and actions leading up to this agreement, including the terms and conditions of this agreement are to remain confidentialNo further claims, complaints, statements or other actions may be taken or reported to any state, city, government, insurance, consumer group, public, media organization, internet website or credit card agency Customer Signature: _____________________________________________________Date: _________________ Important: This Settlement Expires days after the date at the top of this form PLEASE MAIL BACK TO: MovingClaims.net
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received resolution from Prudential Van Lines nor from their third party claim company [redacted] The claim was filed on October Regards, [redacted]
Complaint: [redacted] Before accepting the response and closing the case with Revdex.com, I would like Prudential Van Lines to please specify in their response the form in which the $be dispersed in - preferably a check payable to meI will not accept credit for service Thank you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: See my attached response in italicized red print to Prudential's statement In my eyes their offer implies fault and breach of contract but don't want to compensate me appropriatelyBut I refuse to just roll over and allow their primary and third party company to intimidate me after breaching contract by being late in their delivery not just by their verbal day promise, but also their "legal obligation of up to daysOn top of all that, losing and breaking items and saying essentially all that is my fault because I didn't check inventory and sign for the items when they unloaded in [redacted] , when they wouldn't unload ANY items until I signed and paid the remainder in cash and told me that any problems would be rectified retroactivelyEssentially, holding my possessions hostage Regards, [redacted]
Company Respond to Revdex.com Case # [redacted] – [redacted] October 8, Revdex.com Serving New Jersey Whitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588- Fax: (609) 588- Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please note that PRUDENTIAL VAN LINES is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues As per Revdex.com terms and regulations, we respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against Thus will ensure a fair investigation for both the customer as well as the company Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations) We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is rendered We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing Very Truly, [redacted] Customer Care Department PRUDENTIAL VAN LINES
Dear Revdex.com,Per customer request and in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of her move Very Truly, Customer Service Dept.Prudential Van Lines
Company Respond to Revdex.com Case # [redacted] – [redacted] October 23, Revdex.com Serving New JerseyWhitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588- Fax: (609) 588-Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, As previously explained, please understand we are more than willing to resolve this customer’s complaints against our companyTo ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claimsIt is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the company All of our binding transportation quotes provided by our relocation representatives are based on information given by customers prior to move date which consists of a total volume to be shippedUpon receiving this information, a binding & guaranteed transportation cost is provided to the customer specifying and detailing services to be rendered, with customer approval to Order of Service via Electronic Signature confirming the information provided is true and accurate Our records clearly show that due to additional services requested by the customer and rendered by Prudential Van Lines on the day of the pickup, consisting of additional inventory/volume (Please see customer attached household goods inventory list signed and dated by him) to be shipped and Packing Supplies to be used, additional charges were made to their accountThe total Transportation cost for the relocation was reconfigured according to their new requirements at the time of pickup date PRIOR to loading(Please see customer attached articles signed and dated by him) Please Note that on the confirmation call from Prudential Van Lines (Confirmation Department) one day prior to pidate, there was NO mention made by the customer of additions or changes to the account Unfortunately, this also put us in the position that we had to scramble for available space already reserved and agreed for our deliveries so we could send the shipment in its entirety, which exceeded in volume and left us struggling to make additional space arrangements on our vehicle (s), which was not part of our original contractual services Furthermore, as per Revdex.com terms and regulations, we respectfully requested that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against Please understand that we always try to be as clear & upfront as possible with customers prior to their move date to avoid any unforeseen surprisesWe can assure you that if the customer had read & comprehended the company terms & conditions prior to fully signing and agreeing to them, we would not be in this situation Last, in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of her move Very Truly, Customer Service DeptPrudential Van Lines
Complaint: [redacted] I am rejecting this response because: Business response does not indicate any sort of retribution Regards, [redacted]
October 28, Revdex.com Serving New Jersey Dear Revdex.com, Dear Valued Customer, This is a response to Job ID #: [redacted] Please note that upon a complete investigation the following decision has been rendered In order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good faith for any inconvenience that may have occurred in the process of your move To redeem you may return your signed letter and a settlement check in the aforementioned amount will be forwarded to you at the above addressOr you may have this letter signed upon the driver’s arrivalProvide the driver with your signed settlement letter at the time of delivery for your account to be credited in the amount mentioned above Kindly accept our apologies for any inconvenience and we wish you the best in your new location! Very Truly, Customer Service Dept [redacted] I have read and fully agree to the above settlement and that upon payment in the amount of $493.00, I hereby release PRUDENTIAL VAN LINES, its past, present or future officers, directors, stockholders, agents, servants, representatives, employees, subsidiaries, affiliates, partners, predecessors and successors from any and all past, present, future clauses, demands, obligations, actions, rights, damage costs, expenses and compensation of any nature whatsoever, whether based on tort, contract or other theory of recovery, which undersigned or anyone entitled to any recovery now has or which may hereafter accrue or otherwise be required on account of, or in any way going out of, the contracts for services rendered and entered into between the parties named here withinBy acceptance of this latter and upon a full credit to my account, I hereby voluntary wish to withdraw from any open claims or complaints to any state, city, government, insurance, consumer public groups such as the Revdex.com , media organization, internet website or credit card agencyFurthermore, all events and actions leading up to this agreement, including the terms and conditions of this agreement are to remain confidentialNo further claims, complaints, statements or other actions may be taken or reported to any state, city, government, insurance, consumer group, public, media organization, internet website or credit card agency Customer Signature: _____________________________________________________Date: _________________ Important: This Settlement Expires days after the date at the top of this form PLEASE MAIL BACK TO: MovingClaims.net
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not received resolution from Prudential Van Lines nor from their third party claim company [redacted] The claim was filed on October Regards, [redacted]
Complaint: [redacted] Before accepting the response and closing the case with Revdex.com, I would like Prudential Van Lines to please specify in their response the form in which the $be dispersed in - preferably a check payable to meI will not accept credit for service Thank you Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: See my attached response in italicized red print to Prudential's statement In my eyes their offer implies fault and breach of contract but don't want to compensate me appropriatelyBut I refuse to just roll over and allow their primary and third party company to intimidate me after breaching contract by being late in their delivery not just by their verbal day promise, but also their "legal obligation of up to daysOn top of all that, losing and breaking items and saying essentially all that is my fault because I didn't check inventory and sign for the items when they unloaded in [redacted] , when they wouldn't unload ANY items until I signed and paid the remainder in cash and told me that any problems would be rectified retroactivelyEssentially, holding my possessions hostage Regards, [redacted]
Company Respond to Revdex.com Case # [redacted] – [redacted] October 8, Revdex.com Serving New Jersey Whitehorse Hamilton Square Road, Building A, Suite Hamilton, NJ Phone: (609) 588- Fax: (609) 588- Email: [email protected] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please note that PRUDENTIAL VAN LINES is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues As per Revdex.com terms and regulations, we respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against Thus will ensure a fair investigation for both the customer as well as the company Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations) We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is rendered We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing Very Truly, [redacted] Customer Care Department PRUDENTIAL VAN LINES
Dear Revdex.com,Per customer request and in order to maintain our high level of customer satisfaction, PRUDENTIAL VAN LINES is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of her move Very Truly, Customer Service Dept.Prudential Van Lines