I do not accept the response from Reyna Heating and Cooling. We purchased the unit in good faith and we would expect to be treated fairly, as any consumer of their product should be. To have Reyna say that we were not timely with our call(s) complaining about the unit is unfair, and untrue. The serviceman from Reyna came and checked the unit and at that time replaced the fuses, or so we were told. When the second breakdown occurred, we called in our complaint and once again the fuses were replaced. Moreover, the repairman was discourteous and not at all friendly. The third occasion when the unit failed to turn on, we called Phoenix and waited for an answer which Christina the front office person said would be responded by the manager. We never heard from them. We suffered without heat during the cold weather and we suffered from the heat in the beginning of summer. It was then I called a local heating and cooling co. in Tucson. [redacted] heating and cooling helped get the unit going and we paid for his service and had to bring him back for the same reason. The third time he serviced the unit was when he replaced the the heat pump and filled the unit with freon. We paid out of pocket. NOW, for Reyna to say we should have [redacted] pay back our money is unethical, unfair and shows poor business practice on their part. If nothing else, Revdex.com should look further into making the public aware of their poor business practice.
ATTENTION TO;Revdex.com RE; COMPLAINT#[redacted]To whom it may concern; On or about August 29, 2016 around 3:57 we spoke to Mrs., and Mr. [redacted] to see how we were going to resolve this issue. Customers were asking for additional warranties that are out of our hands and that were never premised by our company. We asked the customer in what other way we could help them, and they insisted that we were responsible for the repairs that were made by [redacted] Services and that we should reimburse the money that was paid to [redacted] Services. Once again we explained them that we could not do it since they are out of labor warranty coverage, and our policy states that once a customer is out of labor warranty Customer is responsible to pay any repairs. Customers stated that they did not wanted to speak with us and that it was up to the Revdex.com to decide. To resolve this matter we are willing to void the service fee for the repairs made by our company back on April 28, 2015 by our company for $143.87. If you have any questions please give us a call at ###-###-####Sincerely, Reyna Heating & A/C
Out of company courtesy, Reyna Heating & A/C went out to inspect the damages without any cost to the client even though their labor warranties have already expired. Reyna Heating & Air Conditioning will not be covering any repair costs for this roof. The roof's damage is through out the...
whole roof not only where the unit is located.(Pictures provided) If the roof's damaged was caused by the HVAC unit, the damage would be only on the beams under the unit. The majority of the surrounding houses have HVAC units on the roof with out any damage. To our understanding, the damage to the structure is caused by the quality of the beams, as shown in the pictures, most of the cracks are coming directly from the wood rings. If you have any questions or concerns feel free to contact Reyna Heating & A/C [redacted]
I do not accept the response from Reyna Heating and Cooling. We purchased the unit in good faith and we would expect to be treated fairly, as any consumer of their product should be. To have Reyna say that we were not timely with our call(s) complaining about the unit is unfair, and untrue. The serviceman from Reyna came and checked the unit and at that time replaced the fuses, or so we were told. When the second breakdown occurred, we called in our complaint and once again the fuses were replaced. Moreover, the repairman was discourteous and not at all friendly. The third occasion when the unit failed to turn on, we called Phoenix and waited for an answer which Christina the front office person said would be responded by the manager. We never heard from them. We suffered without heat during the cold weather and we suffered from the heat in the beginning of summer. It was then I called a local heating and cooling co. in Tucson. [redacted] heating and cooling helped get the unit going and we paid for his service and had to bring him back for the same reason. The third time he serviced the unit was when he replaced the the heat pump and filled the unit with freon. We paid out of pocket. NOW, for Reyna to say we should have [redacted] pay back our money is unethical, unfair and shows poor business practice on their part. If nothing else, Revdex.com should look further into making the public aware of their poor business practice.
ATTENTION TO;Revdex.com RE; COMPLAINT#[redacted]To whom it may concern; On or about August 29, 2016 around 3:57 we spoke to Mrs., and Mr. [redacted] to see how we were going to resolve this issue. Customers were asking for additional warranties that are out of our hands and that were never premised by our company. We asked the customer in what other way we could help them, and they insisted that we were responsible for the repairs that were made by [redacted] Services and that we should reimburse the money that was paid to [redacted] Services. Once again we explained them that we could not do it since they are out of labor warranty coverage, and our policy states that once a customer is out of labor warranty Customer is responsible to pay any repairs. Customers stated that they did not wanted to speak with us and that it was up to the Revdex.com to decide. To resolve this matter we are willing to void the service fee for the repairs made by our company back on April 28, 2015 by our company for $143.87. If you have any questions please give us a call at ###-###-####Sincerely, Reyna Heating & A/C
Out of company courtesy, Reyna Heating & A/C went out to inspect the damages without any cost to the client even though their labor warranties have already expired. Reyna Heating & Air Conditioning will not be covering any repair costs for this roof. The roof's damage is through out the...
whole roof not only where the unit is located.(Pictures provided) If the roof's damaged was caused by the HVAC unit, the damage would be only on the beams under the unit. The majority of the surrounding houses have HVAC units on the roof with out any damage. To our understanding, the damage to the structure is caused by the quality of the beams, as shown in the pictures, most of the cracks are coming directly from the wood rings. If you have any questions or concerns feel free to contact Reyna Heating & A/C [redacted]