Pruitt's Furniture

Review: My name is [redacted] and my fianc [redacted] and I had purchased over $3400.00 in furniture from a most reputable store "Pruitt's" on 11/18/2013.We were told at that time that our furniture would be delivered in one week. We had purchased several items such as a new formal dining room set, a buffet, interior rug, master bedroom set which included new head board, foot board, side rails, end tables, king size mattress, new pillows and a chair. We did not get any of these things on credit and immediately paid cash with an expected delivery of 3 days.When the delivery truck came which was a week after purchasing everything, the driver said they did not have the master bedroom set because it was on back order and we would need to contact our sales rep. When we contacted our rep [redacted] she had said it was over looked and it would be out for delivery the week following Thanksgiving.Thanksgiving has come and gone, we have not received any calls from our sales rep nor a store manager with an explanation of where our furniture is but Pruitt's does have our $3400.00. When I contacted Pruitts and spoke with [redacted] she said that our furniture was on back order and should be delivered to our home the first week in December. Again we did not hear back from her nor did anyone call us with an update on our furniture.With the holiday's in store we had expected several guests to visit our new home we just purchased on 11/01/2013 and were excited to show off our new furniture. It was never delivered nor were phone calls returned from Pruitts. We have tried several times to get in touch with the manager, [redacted] and no one is giving us an explanation other than the furniture is sitting at the border and they need a driver to pick it up.Meanwhile, we have requested a deadline of today to have our furniture delivered or a complaint would be filed. No one has contacted us as of yet.Pruitt's has had our $3400.00 since 11/18/2013 and has not delivered all of our furniture nor do they even have it per [redacted].Desired Settlement: Replacement with a new set and to include a dresser and mirror for the inconvenience of not having our bedroom set,

Business

Response:

To Revdex.com

Complaint id #[redacted]

I [redacted] have received the complaint from customer [redacted] and [redacted] and [redacted] did come into Pruitts on November 17th 2013. The customer did purchase $3401.88 in merchandise. The merchandise was written up onto four different sales tickets. Sales ticket [redacted] has the king mattress set two night stands and a loaner bed frame / sales ticket [redacted] has a dining table set and a curio cabinet written up / sales ticket [redacted] has the pillows and the accessory written up and sales ticket [redacted] has the king bed written up. The customer took the pillows and the accessory with them the day of the sale, Pruitts delivered the dining set, curio cabinet, two night stands and the loaner bed frame on Tuesday November 19th 2013 however on sales ticket [redacted] the sales ticket does state the merchandise was on back order eta 2-3 weeks. The eta that was given to [redacted] the sales woman from our rep for [redacted]. The furniture the customer had choosen is a beautiful set made in Mexico and is made to order. The estimated arrival date had been pushed back due to the holidays. I do apologize on the companies behalf for all the customer's inconvience. I understand the customer's frustration and wanting the dresser and the mirror at no charge, however I am not able to do this. I have offered the customer several different ways we can resolve the issue.

1) Pruitts can arrange to have the bedroom furniture picked up and the refund back the customers money

2) The customer may purchase the dresser and the mirror at cost

3) The customer may come back into the store and reselect to a different bedroom set that we have instock at cost

or

4) I can adjust the price the customer paid to reflect cost price and refund back the difference back to the customer if they would like to wait for the bed to arrive

Pruitts Furniture values our customers and we do want the customer to be Happy.

MD Pruitts

Customer Service Manager

602-956-1991

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I currently have two night stands in which I had ordered a king size head board/foot board along with the side rails to match these two night stands and have paid cash for all my merchandise with the expectation of having my furniture that I selected delivered to my house within the time frame that was told to me by our sales rep. Every week I call and am told the furniture is being delivered the following week. Since this complaint I have been told again that it would be here in one week. It has now been over two weeks again and I would just like to have my furniture that I ordered to match all the accessories for my master suite delivered as I have contacted the manufacturer and they said Pruitt's should have never told me that I would have my furniture within the time frame they stated because it takes 30 days to order and deliver this furniture. I am expecting my furniture to be delivered to my home no later than the end of Jan 2014 and for compensation a dresser and mirror to match.

Business

Response:

To Revdex.com

Complaint #[redacted]

I have reviewed customer [redacted]s response. Pruitt's has received the king bed the customer has been waiting for. I can offer [redacted] the floor model dresser and mirror that match the bed and the two night stands at no charge as Pruitts will be dropping this merchandise and no longer ordering from this manufactor or we can arrange to have the customer's bedroom furniture picked up and a full credit refunded.

Thank You

I have experienced atrocious customer service at Pruitts in ordering a couch from 7/27 of which is supposedly being delivered today 10/3. When I initially ordered the couch through Bob at Pruitts Chandler location, because I changed the angle I was told it would be 5 weeks which I accepted. At that 5 week window which I was 9/5 I began calling asking for an eta because they made no effort to call me with any updates at all, the only calls I got from them are callbacks to mine. On 9/30 I called in again looking to cancel the order if it had not showed up and miraculously it had arrived. Actually the guy said "man your ears must be ringing because it literally showed up an hour ago." Ummmmm yea pal my ears have been ringing for the 5+ weeks my couch has been late. Then the real fun begins, delivery. So per Bob my sales rep at the Chandler store he told me to pay 30% up front and the rest upon delivery so I called for a manager. I feel at a minimum free delivery should be offered at a minimum but nope no offer I had to request it and debate him for it, then I paid the leftover bill, and I felt like he gave me an attitude like he/Pruitts really didn't care about my experience just pay the bill and get your couch. What's funny is I told him to bill me the remainder and I will pay it when I get around to it just like them receiving and delivering my couch, yet oh no if I dont pay in full they won't deliver it so I did. On delivery I requested Saturday early to mid day because I am in a wedding at 430, but he couldn't make that work either and told me to call in Saturday morning for an eta. Did that this morning and was told 1-4 stay near my phone, got a call at 1 from the same manager (which was the only thing they did right) who told me delivery was delayed and it would be 4-5. Honestly this whole experience will make me never, ever use or reccomend Pruitts to anyone ever, and I bought my dining table and chairs from them 7 years ago ao being a previous client apparently doesn't matter

The quality of furniture that is in their show room floor is not the same quality of furniture being sent to the consumer. My husband and myself purchased a sofa that had fallen apart in less than a year with minimal use having been in our game room and the only other person using it was our 8 month old son. They sent a technician out to evaluate the couch and agreed that it was falling apart and offered us a reselect. Upon receiving our new couch (which we decided to upgrade and spend double so that this wouldn't happen again) we were in the exact same boat 3 months later after receiving our new couch. I called the store and let them know that the quality of the new couch was not the same quality of the one being advertised on the show room floor. The manager [redacted] said that there was nothing to be done because it was beyond our 1 year warranty from the original date of purchase despite this couch being a whole different sofa. Bottom line is that I will not purchase another piece of furniture from Pruitts because what they are advertising and what you actually receive is junk. Do not shop at this store, you will regret it.

Review: I ordered and paid for 2 sofas 5 weeks ago, I keep being told different delivery dates. This company is still advertising same sofas as in stock and next day delivery . I have been loaned 2 nasty fake leather recliners as my furniture was removed in anticipation of a promised delivery date that once again was delayed. I am being told that they are not being delivered by manufacturer as promised, so how are they still advertising as in stock. Everyone keeps saying sorry, but that really is not solving this matter.

I believe the problem is I shouldn't have paid up front in full, I should have done COD maybe then my sofas would have been delivered.

I am so frustrated with this poor service, I had to call, which I have done many times and visited show room, I have had calls from one employee to tell me they are not coming after all and apologies, this doesn't help me.

Still waiting!!#!Desired Settlement: I want my paid for merchandise ASAP

Business

Response:

Complaint : [redacted]Lyn W[redacted]I Pamela C[redacted] have received customer Lyn W[redacted] complaint. The customer did make the purchase on our on line website. The date's the customer was given was provided by the manufacture . Unfortunately these are estimated arrival dates and the manufacture has the right at any time to update the arrival eta's. The manufacture did invoice Pruitts for merchandise we did not receive. The customer was given loaner recliners until the merchandise she ordered has arrived . Lyn W[redacted] was given her delivery fee back for her inconvenience.The customer was also given 10% off her order for her inconvenience. The customer had decided on February 25th that she did not want to wait any longer that she had gone to Ashley Furniture and purchased furniture and wanted the order she had placed with Pruitts cancelled. Lyn W[redacted]s loaner furniture was picked up on Monday February 27th and the customer received a full refund on Monday February 27th. I do apologize to Lyn W[redacted] for all the inconvenience this has caused her. Pam C[redacted]MD PruittsCustomer Service Manager[redacted]

Consumer

Response:

I contacted Pruitt's on 2/23 to request delivery of my furniture as I had been told yet again it was being delivered to warehouse on that day.However , I was given a Mr Kyle M[redacted] (?) To speak to. This man was so rude and told me furniture still in dock in California, no idea when it Will arrive. I told him that Pruitt's was still advertising the furniture I had paid for as being in Stock and available for immediate delivery, he started Yelling at me asking if I was calling him dishonest and after all the discounts I had been given he was just going to refund my money and I couldGo elsewhere. I was so disgusted and upset I went to Ashley Furniture and told them the story, they matched the price and delivered 1 of the pieces2 days later, the big one is coming in any day. I spoke to Pam at Pruitt's and she arranged for pick up of loaners and refunded my money.So my experience with Pruitt's was not a good one,Call me if you have any questions[redacted]Lynn W[redacted]

Business

Response:

I believe that this issue is resolved. The customer has been given a full refund. At the end of her recent response she states that her "experience with Pruitt's was not a good one".

Review: I purchased a brand new three piece sectional the last week of February it was delivered March first 2013. After about a month of enjoying my new sofa my 10 year old daughter and 7 year old son where waking up in the morning with these bite marks mostly on there arms and legs I applied Benadryl cream to both my daughter and my son and they complained of intense itching and burning but because my daughter has sensitive food allergies I didn't immediately think of incest bites.as the days go on my daughter is stilling getting bit I bring it to my property managers attention and he says he will have the exterminator company to my home the next day. the exterminator does a visual and canine check and found nothing. My kids are still continue to get these bites I took her to her pediatrician to see if it was something else her pediatrician told me they are definite insect bites.I spoke to my manager and he said they did the check and a check to every apartment around mine so a few more weeks of hell went by in till one day there on the wall in my living room what do I see a bed bug I called my manager and he put it in a bag and called the company back they came two days later they did another visual check and canine check and there in my couch was bugs. they checked the whole house but only found them in my couch and seeing how my daughters room is next to the living room they were seeking her out at night. I had to wash and dry everything I own and leave it in bags for two weeks leave my home for 4 hours why they spray and deal with the stress I contact Pruitts and at first the manager was extremely rude but then told me he will call me in the morning he said once my home is treated for me to donate the one I had to [redacted] send them the paper that I did and the paper the my house is free and clear of bed bugs I can get a new sofa free of charge. I do not want another sofa how am I going to know there are no bed bugs in the new one now I owe 400 dollars in exterminator fees and im stressed outDesired Settlement: I owe the exterminator and [redacted] in the amount totaling 400 dollars I do not have that kind of money because I live on a tight income because of a heart disease I cant work and am on social security. I want Pruitt's to acknowledge my complaint and pay the treatment fees as well as compensate me for the hassle and stress I have been threw and for there manager treating me so disrespectful and telling me to prove it and lots of sleepless nights and my daughter getting eaten alive.

Business

Response:

To Whom it concerns,

Our records indicate that [redacted] had a 3 piece sectional delivered on 02-23-13.

We also show a service visit being performed on 03-25-13 to repair an issue with the frame of the sectional. Please see the attached copy of the signed service ticket from that visit. No report of bed bugs was brought to our attention at that time.

On 06-04-13 [redacted] called to complain about bites and itchiness she associated with the sectional. This was over 100 days after the delivery made by Pruitt's.

Pruitt's technician found no evidence of an infestation. Please see attached report

[redacted] reported that during that time period she made a complaint to her apartment manager regarding bed bugs and that a K-9 inspection was done resulting in a negative report.

[redacted] also reported a second inspection was done on 06-18-13 with a K-9 alerting in all 3 bedrooms bedroom and at the sectional. Please see attached report

Pruitts's Furniture does not believe that the brand new item delivered to [redacted] is the source of her infestation.

We base that belief on these facts

1. The length of time from delivery to report of the problem to us.

2. K-9 inspection resulting in a negative report after our delivery.

3. Subsequent K-9 inspection resulting in evidence of infestation in 3 rooms besides living area.

4. No complaint made to us during an in home repair visit after a delivery was done.

Pruitt's was sympathetic to [redacted] plight and offered to replace her sectional at no charge if she would provide proof of it's disposal that would not result in the infested set being used by another party with out being sanitized. [redacted] has declined this offer.

Pruitt's intends no further action

Review: I purchased this couch approximately a year and a half ago. The couch started flaking after one year. I thought it wouldn't get worse but it did. It is in an area of the house that we rarely use. It has gotten progressively worse. I have submitted a customer review however I was told that the company was unaware of the problem because a formal complaint has not been made. I am now making a formal complaint. I have pictures of the couch to show how badly it is deteriorating. The quality is not the same quality as the showroom piece that we were shown and thought we were purchasing.Desired Settlement: I would like this poor piece of furniture either replaced or at least a partial refund given. I believe it is beyond repair due to the nature of the deterioration.

Business

Response:

I am responding to a complaint filed By Ms. [redacted]. I am a bit confused why Ms. [redacted] subjected Pruitt’s to both a negative review and a complaint, when she has never made us aware she had a problem. She never mentions any contact after the sale at all, because their was none. I did respond to her negative review and in it mention the fact that we had never been notified that there was an issue. Again why she does she choose to do something as damaging as making a Revdex.com complaint rather than making a phone call to our customer service department?

I hope that anyone reading this complaint will keep in mind these things:

1. No failure was ever reported to Pruitt's furniture

2. The item in question was by far the least expensive product available.

3. The service issues compound and become progressively worse when unreported.

4. The product warranty expired six month ago

That being said, if Ms. [redacted] will contact our customer service department at [redacted] we will dispatch a technician to her home to document the issue. If the technician finds that this is in fact a product failure, Pruitt's will as a good will gesture, offer this consumer an in store credit for $399.98 plus tax.

I would like to thank the Revdex.com for being fair and impartial and making sure that both sides of a complaint are available for review.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, I have to say that the comment to my review was defensive to the effect that you were not made aware of the problem because as you stated no complaint was made. In making a complaint, I felt that I was making Pruitt's aware of the situation because I was told in the product review that the warranty had expired. Nowhere in the response to the review did anyone ask for my contact information to resolve the issue. Saying that it was an inexpensive item is not an excuse for poor quality. That was not the product being advertised. That being said, a good gesture of store credit is not necessary because "The item in question was by far the least expensive product available." It is poor customer service to take complaints personally. Rather it should be taken as constructive criticism to allow your business to grow and be a reflection of better quality.

I have attached 2 pictures of the couch for your perusal.

Regards,

Business

Response:

Pruitt's has offered a full in store credit to this consumer even though no complaint has ever been made to us directly and the product was out of warranty we intend no further action.

Review: We purchased a 3 piece top grain italian leather recliner sofa set..the sales associate advised they had 11 sets in stock..the set was purchased and sales associate assurred we would get unused new set as we requested not to get floor model..at time of pickup the recliner we received was scratched, dirty and lookef used..it was not packed in plastic bags in box as the sofa and loveseat..it had a cover over it and appeared had been previously used..I am entitled to a new product if I am paying this amount of money. Highly upset customerDesired Settlement: I want a new recliner in its original packaging as I paid $541.48 for item with sku# [redacted]...stock# [redacted]

Business

Response:

We spoke with Mr [redacted] today, November 12, 2104, and informed him that a new recliner will be delivered out to his residence as soon as our shipment from the manufacturer is received. The customer was made aware that this shipment is not expected until late January/early February 2015. Customer will keep the recliner he has until that time. After the new recliner is received into our warehouse, we will contact the [redacted] to schedule the exchange of the recliner.

Review: I purchased furniture from Pruitts and have had to have them out multiple times to "restuff" the furniture and it still isnt right. It all broke down right away and the cushions are coming apart and the last time they were out, they broke the bottom of my chair. I called and spoke to someone and was told there was nothing they could do to help me, which is total crap! They cant get away with this!Desired Settlement: I want a replacement since the furniture they gave us to begin with was crap and a start over on the warranty for the replacement furniture. Or a full refund.

Business

Response:

To Revdex.com

Complaint # [redacted]

I [redacted] have received and reviewed customer [redacted] complaint. [redacted] did purchase merchandise in March 1st 2013. Our records indicate we did service the merchandise in March 2013 and again in April 2013. The last service tech's report states the repairs were completed to manufacture specs. [redacted] is still within the one year warranty Pruitt's offers on merchandise and will talk to all the customer service rep's. The customer's satisfaction with the purchase they has made is first and foremost. Pruitt's furniture values our customer's and we want them to be happy with the purchase they have made. I have called and spoke to [redacted] . [redacted] has been given permission to come back into Pruitt's and re select to something of equal or greater value or she can return the merchandise for full credit. I will submit documentation once the reselection has been completed or the furniture has been picked up.

Thank You

MD Pruitts

customer service manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This is really the worst experience with an entity like Pruitt's. I purchased our furniture just one month back and there was issue with the Dinning table. There was a survey by the technician which lead to a replacement of the table. Since then we are trying to followup with the Store and every time we are getting a new date. When they are called on phone we put on hold for long time.

The quality of the Sofa that we bought is really pathetic . We hardly used the Sofa and one of the leg of the sofa is broken. I am not sure how it is going to be sorted out as we already frustrated with our previous dinning table replacement and still waiting for some positive answer from their end.

I am really disappointed with this and just wondering how can such a big name be so reluctant in serving their customer.

Thanks!

Review: I purchased a sectional sofa with chaise lounge and ottoman in 2011 from Pruitt's. Within the first year of owning the sectional we have had to re-staple the material to the bottom of the couches several times and several areas of the cushions have become "saggy". I have called Pruitt's on approximately five different occasions over the last 6 months, specifically asking about the warranty terms from both Pruitt's and the manufacturer. Although there are several reasons I believe the sectional was poorly constructed, my calls were specifically regarding the "sagging" of the cushions mainly on the chaise lounge.

One one occasion I was told that the warranty provided by Pruitts was over but that there was still a manufacturer warranty and someone would return my call to discuss service.

I was told on another occasion that the manufacturer would cover repairing the cushions that are not attached but not the cushion that is attached to the chaise, and someone would call me to discuss.

On another occasion I was told that the manufacturer may or may not repair the cushions and I might need to find someone to repair them on my own.

At no time was I ever called back nor did Pruitt's provide with information on how to contact the manufacturer myself.Desired Settlement: I would like Pruitt's to arrange for repairs to the sectional cushions, at a minimum, to the chaise cushions.

Business

Response:

To Revdex.com

Complaint # [redacted]

I [redacted] have received and reviewed customer [redacted]s complaint . Customer [redacted] did purchase a 3 piece sectional from Pruitt's January 28th 2011 . Upon researching the customers account I show we have serviced a TV stand the customer purchased July 14th 2012 . Pruitts sent out a service tech for the TV stand in February 2013 and replaced the TV stand in February 28th 2013 . However our records do not indicate that we have ever serviced the customer's 3 piece sectional. Attached is a copy of Pruitt's furniture Terms and Agreement . Pruitt's furniture takes care of furniture upto ONE YEAR for any manufactor defects. Pruitt's furniture values our customers and we want our customer's to be satisfied with there purchases . The first step I would need to take in resolving any issues the customer may have with the sectional is to schedule a service tech to go to the customer's home inspect the defects of the furniture , take pictures and make a report . I have called [redacted] is going to call back to schedule a service appointment . Once the repairs have been completed I will provide the Revdex.com with the completed report.

Thank You

MD Pruitt's

customer service manager

###-###-####

Review: My husband and I bought a mattress set and bed frame at Pruitt's [redacted] store. After it was delivered we waited to sleep on it until we had purchased a new mattress cover. The very first time we slept on it we were totally disappointed. There is a hump in the middle and the sides slope. I noticed a strange smell also. The mattress was so out of shape the first time that it gave us the feeling it had been used. We didn't want to sleep on it. I called the [redacted] store and the person who answered said to call the [redacted] store. The girl who answered the phone there said she would send a form. When after more than a week went by with no form I called back on Dec. 7th. This time, we got one in the mail after a couple days. I filled out the form, took pictures, and emailed everything. A person from [redacted] called and set an appointment for someone to come and look at the mattress. He came, took measurements and photos. I should have told him to lie on the bed and to roll from one side to the other to feel the unevenness of the mattress. After he was here I honestly thought he realized how bad the mattress is, and we would get some help. We waited and waited to hear something. In the meantime, we were sleeping in our guest room because the new mattress is so bad. We thought maybe since it was the holidays things were taking longer. We also went on a trip, and finally, I called [redacted] only to find out that our request for a better mattress was turned down and no one had bothered to let us know anything. The woman from [redacted] suggested that we take the mattress back to the [redacted] store and they could send it out for "servicing." We are both 72 years old. Should we hire someone to come here and deliver the mattress to Pruitt's only to have a bad mattress "serviced?" We both still firmly believe that this mattress was previously used.Desired Settlement: We would like a NEW, UNUSED mattress.

Business

Response:

To Revdex.comcomplaint # [redacted] have received and reviewed customer [redacted] complaint. Unfortunatly on all mattress sales the manufactor will send out one of there service tech's to go out to the consumer's home to inspect the mattress. Not all defects however can be seen by taking measurements and is something that can only be detected if the mattress is laid upon. I apologize to Mr and Mrs [redacted] for all the inconvience and frustration this has caused. I have called and spoke to Mrs [redacted] and Pruitts will be replacing the mattress on Monday February 3rd 2014. Once the replacement mattress has been delivered I will notify the Revdex.com. Pruitts furniture is a reputable furniture company and we do value our customer's and want our customer's to be happy with their purchase.Thank You [redacted]MD Pruittscustomer service manager[redacted]

Sales rep very rude and not helpful at all. He was argumentative and kept disagree with me about a sectional I saw the week before. All they were concerned about was their Facebook and texting. I received no further help and they continued on their phones.

Purchased a recliner and within six months it was broken. I called to get some warranty help and was referred to a service center that turned out to be a repair guy that was an out of warranty repair person. It's not worth my time to pursue this so it's going where it belongs, the garbage. Thanks for nothing Pruitts.

Review: TO WHOM IT MAY CONCERNI [redacted] purchased the table from above company with 1 year guarantee, 7 months later the table leg got broken (there were no external force to it, it was just standing)I contacted them asking to change that piece and I was told that I should glue it but it is not glue able part, I did explain it then they sent someone to look at it and they told me they going to send me new leg.I received completely different part and telephone them about it, and then they told me to keep trying to glue my broken part.I had numerous telephone conversations with them and they never resolve my problem, being not just unhelpful but rude.Anyhow my warranty run out by now and the problem I have left unresolved.Is there any way you could help me with it, as for me it is a lot of money and Im having financial hardship and Im not be able to purchase a new piece of furniture any time soon.You may contact me any time regarding this matter on the numbers below.Regards[redacted]Thank youDesired Settlement: TABLE LEG REPLACEMENT

Business

Response:

I [redacted] have reviewed customer [redacted] complaint . Customer [redacted] did purchase a cocktail table from MD Pruitts in April 22 2013 . April 17th 2014 the customer called stating a leg on the cocktail table has broke. On April 22 2014 MD Pruitts sent out a service tech to look at the customer's merchandise. The customer does have a one year warranty with MD Pruitts for any manufacture defects . Upon inspecting the customer's merchandise our service tech has noted one leg on the cocktail was broke on accident by the consumer. MD Pruitts did attempt to order a replacement leg for the customer as a courtesy for the customer. On May 13th 2014 our service tech went back to the customer's residence to install the replacement leg on the cocktail table however the manufacture sent a leg for the wrong piece of furniture . I did attempt to order the correct leg through the manufacture for the customer unfortunately this was a manufacture drop and no parts were available. I did offer to have our service tech to repair the leg for the customer as a courtesy as this is not a manufacture defect. Attached are photos our service tech has taken on April 22 2014 . Pruitts furniture does stand behind the merchandise for manufacture defects. MD Pruitt's has attempted to resolve the issue with the broken merchandise for the customer. As a courtesy Pruitts furniture will allow the customer to do a one time courtesy reselection to something of equal value. Once the reselection has been completed MD Pruitts warranty will then be fulfilled and the customer will need to return the damaged cocktail table back to Pruitts furniture .

Thank You

Md Pruitts

customer service manager

In April 2013, we went window shopping at Pruitts and found a beautiful sectional Item#**SSN** Order#**SSN**4. We were told by the sales agent that they had them in stock and there would be no problem having it delivered by mid June. We made a $500 deposit and a month later paid another $1250.00, and then about a week ago paid it in full. I ask them to make note that we will want it delivered on 06/22 especially after we paid it off. I was told that it would not be in stock until 06/15 and I had to call back then. I called back on 06/16 and was told it was not in stock and it would be another

2-3 weeks before they would receive it after waiting hours for a Supervisor to return my call. They agree to waive the $65 deliverly fee. We paid over $2000 for this couch for our brand new house that was just bulit and now we have nothing to sit on for the next 3 weeks. I have a 13 year old & 4 year old this is very inconvient. We did our part we communicated with Pruitts for the deliverly date, we paid our balance off sooner than we were supposed to, and we were even told it was in stock when we put it on hold. So, I would assume they sold it to someone else and probably the 06/15 orders went were sold to. I have had to make every phone call and effort to try to confirm deliverly. I can't even get the sales guy to return my call. We are probably going to cancel the order and ask for a refund since it would be easier to find a couch elsewhere who may have one in stock than to wait 3 more weeks & I do not even trust them to hold one or call me when its in at this point. They had no problem taking my money I'm out a couch and $2000 grand. Its a shame because we loved the couch and I always heard good things about Pruitts, my parents used to shop there. If they would have offered maybe a discount off the whole price we may of waited, but $65 refund is not worth it to me to sit on the floor for 3 weeks.

Review: bought love seat and couch and picture. furniture was delivered ok, took picture home but didn't fit over couch. turns out picture in store was hung over couch we bought but ceiling was 9 foot, our ceiling is 8 foot. We had no way of knowing this. Brought picture back the following weekend after furniture delivery requesting not a refund but to look for something else that would fit. We were told no and that was it. Couldn't believe it.

Put a dinning set on layaway with Pruitt's Furniture. You would think that putting it on layaway would reserve your merchandise since that's typically how layaway works. This wasn't the first time I decided to use their layaway either. So I paid my layaway off setup my merchandise for a delivery date of 08/03/13 well they call me on 08/02/13 to tell me they did not have the merchandise I had originally put on layaway. The manager then explained that I could choose different chairs for the set or go back to the store to pick a different set. Well it makes it hard when you go when items are on sale. So after returning to the Pruitt's 08/02/13 the manager tells me that when you put something on layaway with their store or company in general its reserving the sale price or price not the merchandise its self. She then tells me that if they reserved the merchandise its self for every customer they would have to buy another whole warehouse just for layaway products. I then asked the manager of the store if they still had the floor model she stated no they didn't and I would have to jut take the chairs they had or choose a different set in all. I then walked to the display area and found that set on display. She pages my sales rep that has sold me most of my furniture from that store. What puzzled me the most is her first question was didn't we set you up on layaway? I then stated to her yes we did but the manager is saying they don't reserve merchandise just price. She was amazed by the statement that the manager had explained to me. Unfortunately there was no sale going at that time so there was nothing in the price range that I had originally purchased that set for. It was either spend $400.00 or more to get something similar or pick some chairs that weren't the original ones I had picked to go with the set I purchased. I was treated very rudely which doesn't help the frustration me as a customer had to go through, and also the in connivance of having to go back to the store to look and see what there was. I feel as a long term customer that the service provided to was handled very poorly. I feel Pruitt's could have accommodated me the customer more since it was a mess up on there end! Keep in mind I have purchased every piece of furniture from this place. But will now let any friends or family know how badly I was treated and how they didn't care about me being a customer.