We always try to do best by our customers, and in this case like all of them sent the package to the correct address. We are not responsible for any taxes our customers country may add on to their shipping charges. Every customer has the opportunity to refuse a package.
We shipped the customer the product via [redacted] and provided him with tracking information. The item was then delivered to its destination and marked "Delivered In/At Mailbox" by the [redacted]. The customer contacted Prymaxe and claimed that he didn't receive the package and asked that we send him another...
or refund him, even though the package was clearly marked as having been delivered to its destination. Honoring such requests would leave Prymaxe vulnerable to any customer to claim they didn't receive their order. We try our best to work with customers to resolve issues but if a package is confirmed "Delivered" by the carrier, there is nothing more we can do. The customer should then contact the carrier to resolve the issue.
rejecting this response because: The issue here is that Prymaxe declared a false value for the item on the customs declaration. They provided false information and filled out the declaration incorrectly, which is NOT the customer's responsibility, it is Prymaxe's. Customs provided a note inside the package stating that the form was filled out falsely and that I should notify the shipper. I contacted Prymaxe's customer service to request a return so that I could reclaim the fees from customs (not from Prymaxe, all they had to do was let me do a simple return) because customs requires a proof of return to refund the fees. Prymaxe gave me the same "not our responsibility" response as they provided here. It's a shame they'd rather leave their customers hanging than do a simple return.
Regards,
[redacted]
We always try to do best by our customers, and in this case like all of them sent the package to the correct address. We are not responsible for any taxes our customers country may add on to their shipping charges. Every customer has the opportunity to refuse a package.
We shipped the customer the product via [redacted] and provided him with tracking information. The item was then delivered to its destination and marked "Delivered In/At Mailbox" by the [redacted]. The customer contacted Prymaxe and claimed that he didn't receive the package and asked that we send him another...
or refund him, even though the package was clearly marked as having been delivered to its destination. Honoring such requests would leave Prymaxe vulnerable to any customer to claim they didn't receive their order. We try our best to work with customers to resolve issues but if a package is confirmed "Delivered" by the carrier, there is nothing more we can do. The customer should then contact the carrier to resolve the issue.
Complaint: [redacted]
I am...
rejecting this response because: The issue here is that Prymaxe declared a false value for the item on the customs declaration. They provided false information and filled out the declaration incorrectly, which is NOT the customer's responsibility, it is Prymaxe's. Customs provided a note inside the package stating that the form was filled out falsely and that I should notify the shipper. I contacted Prymaxe's customer service to request a return so that I could reclaim the fees from customs (not from Prymaxe, all they had to do was let me do a simple return) because customs requires a proof of return to refund the fees. Prymaxe gave me the same "not our responsibility" response as they provided here. It's a shame they'd rather leave their customers hanging than do a simple return.
Regards,
[redacted]