Pryor Floor Company Inc

They know precisely how long every project will takeWhen they send their crews out, they make sure the crews know exactly what needs to get done on that day and follow through on itMy new floors were done exactly when they were originally quoted

I had Pryor Flooring work on my rental homeEvery person ( six different people total) who worked on the hard wood floor was polite, professional and they all new their stuff ! They are all great! Thank you! Can't get any better

Twice we had terrible communication. Most recently the workers wrote down the wrong time for when we can walk on the floors, which meant that we were unexpectedly blocked from the kitchen in the morning because someone either doesnt know or doesnt care about their customers. Try getting 4 kids ready for school in the morning when you cant get to the fridge or the coffee machine. There are plenty of floor specialists in town who pretty much all do the same thing for about the same price so go with someone who has the decency to keep you properly informed.

I contracted with Pryor floor in January to refinish existing floors and to install new wood floors on the first floor of my home. I was told that the heating vents were included in the bid but if I desired dampers it would be an extra charge of $55 per vent. I ordered 5 vents with dampers. As my floor was being installed I checked the dining room and saw that the wood was not flush and that there were wide gaps and some of the wood was splintering. I pointed this out to the installers who checked the work and told me that he was able to simply pull the slats up since there were no nails. He also said that he probably shouldn't have told me this. He corrected the problem however there were two places -- one in the entry and one in the family room where the wood was splintering after the final finish was applied-.actually the top layer was lifting off. I have had wood floors installed in 4 homes and never had this issue. They came out and removed the wood that was damaged and replaced put now the finish is very different. I was told that this was normal. My husband and I called several times and was told that we would be contacted, but we were not. I and my husband called regarding the dampers that we purchased and I was told that they were on back order from a company in China. Today, Nov. 20, 2014, I called to inquire about the dampers and was told that they were no longer available. I then asked for my money back for the dampers and the man I spoke with told me that the $55 was not for the dampers but for the vents. I was very clearly told that the vents were included in the bid and the dampers were an up charge. The man argued with me that this couldn't be true. I have the contract and know what I was told. This isn't the only issue, there are areas where they damaged the wood by over sanding with the machine and now we have areas that the wood is cupped...they took too much off the floor. He never apologized for these issues but was demeaning and said he may be able to "retrofit" some dampers they had in Stock but if they didn't fit he would see if anything could be done. When I asked why I had not been contacted regarding that the dampers that I paid for were not available I was told that they did contact some people. This is not acceptable. To me they have defaulted on their contract and they don't really seem to care. I have paid in full and now feel cheated with a subpar job.