PS Salon & Spa

My father, ***, (age 98) was a resident at ***, an assisted living facility in ***, until mid-July of this year.His family lives in *** and their contracted hair salon to provide the care that my dad needs in our absence.We sent a checkfor $16.00 to cover the cost of my dad’shaircut June 15°. We see from our bank statement whereSalon PS cashedthe check but when we went to *** a couple weeks later to help him move back east with us we found my dad’s hair was a shaggy mess. It obviously had not been cut at all for several months.To make matters worse,when we had our localhair salon cleanup the messthe stylist noticed thatthe previous time his hair was cutonly one sideof his head was done.It seems he was napping at his appointment time so the lady fromSalon PS simplycut a little on the side of his head that she could easily access.We have maderepeated requests to Salon PS, asking for a refund forthe hair cutthat was paid for in June and was simply never done. The main office
tells us since the *** people received and cashed our check there is nothingthey can do.

I purchased a variety of salon services for my aged aunt at her assisted living facility. This past Winter she moved. I then called and emailed this company to get a refund of the balance and when I called I Was told the check was coming. Almost 5 weeks later no check. I then emailed and now they are saying they submitted my refund via paypal, which I DID NOT pay with, have actually not used the account and they could not provide proof. They then told ME to call paypal and find out! I wasted time on hold for an extended time, even though paypal had NOTHING to do with how I paid. I finally had to hang up to watch my young son. This is ridiculous and I want my money back! I have copies of my email requests!

My mother lives at ***. I pay her bills. Months go by without receiving a bill for her hair appointments...then we get a huge bill that states we have payments past due, when no bill was received. I am paying her bills because a substitute hairdresser used her check routing number to set up a recurring payment to her credit card from my mother's checking account. The same thing happened to another resident at ***. We pressed charges and the hairdresser was sent to jail for 6 months and had no remorse. We don't have any other option for her to get her hair done, but this is an unacceptable way to do business.